--- title: CareStack Reviews meta_title: 'CareStack Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 191 reviews by the users' company size, role or industry to find out how CareStack works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 191 scale: '5' date_modified: '2026-07-02' parent_category: name: Dental url: https://www.g2.com/categories/dental --- # CareStack Reviews **Vendor:** Carestack **Category:** [Dental Practice Management Software](https://www.g2.com/categories/dental-practice-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 191 ## About CareStack CareStack is a complete cloud-based dental software solution for scheduling, clinical, billing, patient engagement, and reporting needs of dental offices of any size - whether it's a single location or a large multi-site DSO. With in-built features for centralization, automation and analytics, CareStack enables dental organizations to achieve the full potential inherent in scale. An experienced team of specialists for data conversion, training, support, customer success and revenue cycle management form a deep partnership with the practice throughout the customer lifecycle to ensure a smooth transition and ongoing usage. Know more about CareStack: https://carestack.com/lp/dental-software-g2 ## CareStack Reviews ### 1. Carestack is amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2025 **What do you like best about CareStack?** I have been in the dental field for 20 years, and using Carestack has been one of the best dental software's I have used. You have everything in one place from an amazing referral portal to submitting an auth and all the reports you can run in one software is amazing. My favorite is the task manager tab it is so helpful for my day to day lists and eliminates 100 sticky notes! Customer Support is also amazing! **What do you dislike about CareStack?** Nothing! I am learning something new everyday! **What problems is CareStack solving and how is that benefiting you?** Having a referral portal to referring offices! ### 2. Review of CS PMS **Rating:** 3.5/5.0 stars **Reviewed by:** Rob M. | Dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2025 **What do you like best about CareStack?** The support my team and I received to train, implemint, and use the PMS effectively was excellent. Anytime we needed help after going live help was a text or video call away. **What do you dislike about CareStack?** The PMS has been ok. It would be nice if it were a little more intuitive and easy to use. **What problems is CareStack solving and how is that benefiting you?** Efficiently running my dental practice. ### 3. Carestack experience **Rating:** 5.0/5.0 stars **Reviewed by:** Faisal S. | Dental office owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2025 **What do you like best about CareStack?** It is a full solution that is integrated making everyhting seamless. It has a lot of useful tools for managment. Implemntation was easy with a lot of support. **What do you dislike about CareStack?** It has a lot of features which can be overwhelming in the beginnning. **What problems is CareStack solving and how is that benefiting you?** It gives a lot of useful insights to making decisons in the practice and where to focus efforts on. It also prevents embezzlemnt by keeping a very detailed trail of all actions. ### 4. CareStack **Rating:** 5.0/5.0 stars **Reviewed by:** Ana P. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2024 **What do you like best about CareStack?** In the year that we have had carestack we have been very pleased. So many bills and wistles. Very user friendly. Customer support is awesome!! **What do you dislike about CareStack?** No downsides but since it does have many features its hard to remember how you did some things. There Carestack academy is very helpful when it comes to this **What problems is CareStack solving and how is that benefiting you?** The reports are very helpful. I like the fact that you can even customize reports ### 5. Easy transition with an amazing support team! **Rating:** 5.0/5.0 stars **Reviewed by:** Aman B. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2025 **What do you like best about CareStack?** Pamela and Sankar made the transition from Dentrix to CareStack really easy. **What do you dislike about CareStack?** Because it is very different from Dentrix, some things can be difficult to correct/find. But there is a lot of support available at all times. **What problems is CareStack solving and how is that benefiting you?** CareStack is saving us money each month and makes day to day needs more streamlined. Patient contact is also more accessible. ### 6. Great operational integration and forward-looking attitude **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2025 **What do you like best about CareStack?** Integrates very well front desk, clinical, management, patient communication, and even marketing. Very well designed interface. **What do you dislike about CareStack?** nothing their dev team isn't already working to improve and/or integrate - i.e., their communication hub currently works only with gmail and we use outlook **What problems is CareStack solving and how is that benefiting you?** Front to back operational integration; management operations and dashboards; secure & compliant cloud access. ### 7. Very Detailed Software and alot of options to choose from **Rating:** 5.0/5.0 stars **Reviewed by:** nichole a. | Dental Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2024 **What do you like best about CareStack?** the most helpful thing about carestack is the patient's chart. there are several options, conditions, treatment codes etc that we can enter and make the patient's chart as detailed as possible. I also really like how i can right click on a patients appointment and i can pull up eligibility, documents, memos, and ledger without opening another tab. Also not to mention the excellent customer support and educational videos on how to naviagte the software is impecable. **What do you dislike about CareStack?** The least helpful in my opinion would be the lack of specification on tooth numbers for the alternate benefit tab in insurance. For example, some policies only apply an alternate benefit on "Molars Only" not pre molars. **What problems is CareStack solving and how is that benefiting you?** I would say Carestack helps us out with the unscheduled patient's list, overdue recall appts and broken appts list. The operations report option helps us out to create a list of which of our patients have an over due recall appt, unscheduled tx or broken appts. This is very important to us when we have some down time we can do a report and call patients to scheudle their missed appts, unscheduled treatments etc. ### 8. I have had a fantastic onboarding experience **Rating:** 5.0/5.0 stars **Reviewed by:** Mendy D. | Clinical Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2024 **What do you like best about CareStack?** The different report options definitely set CareStack apart from it's competitors. **What do you dislike about CareStack?** The only negative issue I have experienced while using CareStack is the inability to Print from the TimeClock screen. **What problems is CareStack solving and how is that benefiting you?** The reports have been very helpful in seeing our numbers across the board and identifying where improvement within our practices can take place. ### 9. Carestack **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2025 **What do you like best about CareStack?** The training was by far the most helpful. The ease of use with the software has been great as well as the updated and included/add on services. Implementation went as smooth as it possibly could! **What do you dislike about CareStack?** Some applications are not fully ipad optimized yet. Also, not being able to view the emails sent to patients. **What problems is CareStack solving and how is that benefiting you?** Really organizing treatment plans and having them easily sent to the patient. Having the patient portal is an amazing feature, as patients can get onto their portal and answer a lot of questions that they typically would have called in to ask. ### 10. Incredible **Rating:** 5.0/5.0 stars **Reviewed by:** Soniya P. | Dental Surgeon, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2024 **What do you like best about CareStack?** Carestack has been an incredible platform for our office! It’s user-friendly, highly organized, and allows us to store detailed information all in one place, making our daily tasks so much easier and stress-free. With Carestack, we’ve been able to streamline our workflow and improve efficiency across the board. **What do you dislike about CareStack?** New software with frequent updates....... **What problems is CareStack solving and how is that benefiting you?** Paperless ### 11. Carestack Review **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth G. | Front Office, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2024 **What do you like best about CareStack?** The help we get when the help is needed. **What do you dislike about CareStack?** Unable to press enter for the code to automaticlly add to the appointmetn other then that I like it **What problems is CareStack solving and how is that benefiting you?** They are great and if you need help with fixing something they are quick to help ### 12. best decision I made **Rating:** 5.0/5.0 stars **Reviewed by:** Reda T. | Oral Surgeon, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2024 **What do you like best about CareStack?** how verstile, well integrated it is with all other programs I need to be efficient, timely, and productive. Also the team at care stack and customer support is unparalled. It is very easy to use and I use it everyday. It has many features that cover all aspect of my practice, communication and billing included. **What do you dislike about CareStack?** initially there were few pictures attached to the treatment plans. They were confusing and were removed upon request **What problems is CareStack solving and how is that benefiting you?** time management, accuracy of records, and effeciency ### 13. Great cloud based dental practice management software! **Rating:** 5.0/5.0 stars **Reviewed by:** Nan C. | Dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2024 **What do you like best about CareStack?** It's cloud based. It has continuous updates. Customer service response is great! **What do you dislike about CareStack?** It's hosted on Microsoft Azure Cloud. When Microsoft was hacked, we were down for a day as well. **What problems is CareStack solving and how is that benefiting you?** Dental records, charting, billing, etc. ### 14. Great program **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2025 **What do you like best about CareStack?** Efficient, Reliable, and User-Friendly: A Game Changer for your business!! Would highly recommend! **What do you dislike about CareStack?** Program is pretty staright forward. No complaints. **What problems is CareStack solving and how is that benefiting you?** Being able to electronically send medical claims and being able to track claims ### 15. This program has so many features for all types and sizes of Dental practices **Rating:** 5.0/5.0 stars **Reviewed by:** Curtis M. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about CareStack?** The cloud based storage and ability to access your dental software from anywhere is a huge advantage and time saver. **What do you dislike about CareStack?** With all the available features, sometimes Care Stack can be complicated doing tghe simplest task. **What problems is CareStack solving and how is that benefiting you?** Carestack is solving the 'in-house' storage issue and the ability to access the program from any computer. No more need to inhouse servers to store all data and xrays. Since this is a web based program I am able to access any information and data I need from anywhere and on any computer. ### 16. Office Manager **Rating:** 2.5/5.0 stars **Reviewed by:** Autumn A. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2024 **What do you like best about CareStack?** Most helpful was the costumer serivce. The product itself hasn't been any more helpful than our last software, yet. **What do you dislike about CareStack?** Very hard to transition to. Multiple steps to do one thing. Not user friendly. It has been 6 months and we are all still wishing we had Eaglesoft. **What problems is CareStack solving and how is that benefiting you?** They are trying to make it as close to Eaglesoft as possible for us. It helps because it is much more user friendly. ### 17. We Love CareStack! **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie B. | Front Office Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2024 **What do you like best about CareStack?** The implementation and onboarding process was straightforward and fostered a smooth transition—great customer service from every point of contact. It is easy to learn and use and is a very robust system with so many features. Integration was nearly seamless. We did a few test conversions to make sure all the data came over correctly, and we are overall very happy with this change. **What do you dislike about CareStack?** Sometimes it can be a little glitchy. Not too bad. **What problems is CareStack solving and how is that benefiting you?** Great reporting, we like the lab module a lot for tracking lab cases; we did not have that function before. The pre-D list is very helpful, as well as ease of scheduling/rescheduling appointments. ### 18. SSN Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2024 **What do you like best about CareStack?** It really makes it so you can't mess up. **What do you dislike about CareStack?** Patient Ledger. A little difficult to read when there are multiple patients on the acct. **What problems is CareStack solving and how is that benefiting you?** Working on being able to print out the patient paperwork when patients are in the office and don't want to fill it out online. ### 19. 4M Dental Implant Center - RCM **Rating:** 3.5/5.0 stars **Reviewed by:** Megan G. | RCM, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2024 **What do you like best about CareStack?** What I like most about Carestack is the system's intelligence and ability to complete task several ways. **What do you dislike about CareStack?** What I dislike about Carestack is the complexity of applying payments, discounts and merchnat fees. **What problems is CareStack solving and how is that benefiting you?** The problems Carestack is solving are reporting, and it is cloud based. This benefits 4M to be more productive and efficient in reporting. ### 20. Carestack is #1 **Rating:** 4.5/5.0 stars **Reviewed by:** Carla M. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about CareStack?** This is a very comprehensive system. I love that it is mostly customizable per practice. It is very easy to use. The support is outstanding! Highly recommend Carestack! **What do you dislike about CareStack?** Nothing comes to mind................... **What problems is CareStack solving and how is that benefiting you?** Patient portal integrating with the system so that we don't have to enter anything manually ### 21. Highly Recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah K. | Practice Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2024 **What do you like best about CareStack?** I love the patient portal and that I can present treatment plans on my Ipad **What do you dislike about CareStack?** The ledger is sometimes confusing but with additonal training we got the hang of it. **What problems is CareStack solving and how is that benefiting you?** Treatment planning has become easier and collecting payments as well. ### 22. Amazing ! **Rating:** 5.0/5.0 stars **Reviewed by:** Araceli B. | Receptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2024 **What do you like best about CareStack?** Carestack make my work ife easy ! It is fast and simple to use. I come from an office that all we used was paper. So this is amazing already ! not just that i love how east it is to move around , procuess a payment. Send out appointment reminders ! Every to find a Patient its Easy , Fast and Simple ! I ove it ! **What do you dislike about CareStack?** In the time i have been using it , I have not had any isusse with them. **What problems is CareStack solving and how is that benefiting you?** Any question we may have they have an amazing support team that will help you with that you need ! We feel very supportive all the time ! ### 23. I love carestack 100%, it makes things so much easier. **Rating:** 5.0/5.0 stars **Reviewed by:** Caitlin N. | Patient Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about CareStack?** I like that we can just type all the info in super quick and its very easy to use. The customer support team is always there to help when it is needed because technology is not always great but that is with everything. I use it every single day fot work and I enjoy my days because of it. It is also very easy to learn the ways around it and how things work. I love that you can send texts and emails through carestack as well. **What do you dislike about CareStack?** I wish we could send new PPW copies when a mistake is made by a patient. **What problems is CareStack solving and how is that benefiting you?** They continue to make things easier and easier every time I log in. I love how they add more things with how making it more difficult. I currently like everything about carestack and I love scheduling people because of it. ### 24. I recommend CareStack **Rating:** 5.0/5.0 stars **Reviewed by:** Jesse H. | Dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2024 **What do you like best about CareStack?** CareStack is comprehensive, intuitive, and easy to use. **What do you dislike about CareStack?** The biggest downside is the same as it is with any software...it is hard to make a change. **What problems is CareStack solving and how is that benefiting you?** CareStack makes it easy to see my dental office analytics. ### 25. Carestack software is great **Rating:** 4.0/5.0 stars **Reviewed by:** Marilyn N. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2024 **What do you like best about CareStack?** It is user friendly and the support team is helpful. **What do you dislike about CareStack?** The "bugs" such as the text to pay feature and having to incorporate other softwares for imaging. **What problems is CareStack solving and how is that benefiting you?** After explaining some of the minor issues with CS, out team has been helpful in ensuring the problems be fixed ### 26. Web based is nice, as well as interface. Do not like the reporting systems. **Rating:** 3.0/5.0 stars **Reviewed by:** Rebecca L. | Dental Office Administration, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2024 **What do you like best about CareStack?** Web based services to be able to work remotely if need be. **What do you dislike about CareStack?** I don't like the reporting systems, there's nothing in Carestack university to help us with streamlining SOP's. Certain reports have math that doesn't match patient accounts and makes sending statements confusing. Certain things on the dashboard also do not match what's really in the system, sometimes skewing numbers. I don't like that if a new employee comes on board there is a fee for certain trainings. I don't think Customer Care is always the most supportive in knowledge. Sometimes the system will freeze when adding in new insurances. **What problems is CareStack solving and how is that benefiting you?** I don't really see them solving many issues. Recently changed the ledgers and by doing so took away some key things that were helpful and useful. When clicking on a payment or a claim it used to highlight line items to match, no longer does that. I also see a lot of posts on a facebook group of people having the same issues but nothing seems to get escalated to be more user friendly and easier to use. ### 27. It is very useful but you have to click through alot of tabs to get where or do what you need to do **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about CareStack?** User friendly once you get to know your way around carestack. Customer Support is always handy but sometimes doesnt help. It has a numbre of features to make the day easier . **What do you dislike about CareStack?** I dislike that you cannot do certain things without having to thoroughly looking up how to do them. I do use care stack frequently and I wish it was less buttons to press to do one thing. **What problems is CareStack solving and how is that benefiting you?** Carestack is solving the ease of using the scheduler and claims are pretty simple to use. ### 28. New Carestack user **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2024 **What do you like best about CareStack?** Our customer support trainer we very reliable. **What do you dislike about CareStack?** There are too many metrics, especially for analytics so it is cumbersome to understand **What problems is CareStack solving and how is that benefiting you?** Treatment planning is overall useful. Additionally getting back to ledger based accounting is helpful ### 29. Carestack review **Rating:** 5.0/5.0 stars **Reviewed by:** Robert C. | Pediatric Dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2024 **What do you like best about CareStack?** Transitioning to Carestack has been a seamless experience, and it has performed exceptionally well compared to our previous software. **What do you dislike about CareStack?** Can feel overwhelemed by the amount of features **What problems is CareStack solving and how is that benefiting you?** With our practice management and backend tasks ### 30. Should have made the switch sooner! **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew K. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2024 **What do you like best about CareStack?** Very easy to learn and use. There are a lot of up to date effiencies within all aspects of the program. It was easy to convert over. The quick support response has helped us get through issues very quick. **What do you dislike about CareStack?** Not that huge of a deal, however, there are settings that are universal if you have multiple practice locations or are a DSO. Some of the settings should be very specific to the single dental practice and not affect the other practice locations. **What problems is CareStack solving and how is that benefiting you?** CareStack has helped bring efficiencies to my staff members so they can focus more on patient care. ### 31. Software that can do everything **Rating:** 4.5/5.0 stars **Reviewed by:** Dr. Robert W. | Owner Dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2024 **What do you like best about CareStack?** Carestack is a dental software that can do pretty much everything from top to bottom. They also integrate with other third parties if you want to. Overall there support has been marvelous. There is a learning curve but just like the learning curve for any profession; the more you put into it the more you get out of it. **What do you dislike about CareStack?** The learning curve in the beginning can be a little overwhelming. **What problems is CareStack solving and how is that benefiting you?** They already helping us with AR, reports, collection tips and claims. ### 32. Great PMS **Rating:** 5.0/5.0 stars **Reviewed by:** Karishma P. | Pediatric Dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2024 **What do you like best about CareStack?** This software is constantly evolving and growing based on the consumers needs. **What do you dislike about CareStack?** Its hard to get someone on the phone with customer service/ texh support **What problems is CareStack solving and how is that benefiting you?** Everything you need is integrated in one place which is great ### 33. Love that we can give feedback and they listen! **Rating:** 4.0/5.0 stars **Reviewed by:** Kaitlyn S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2024 **What do you like best about CareStack?** Being able to access all patients for every location; patient portal and digital forms; being able to text and email patients from their chart; the different campaigns we can run and create; **What do you dislike about CareStack?** Sometimes too much clicking to do one thing (treatment planning and charting); I don't like how they track treatment acceptance (having to manually update the treatment status' -- this should be automatically done and calculated); making an appointment card accurately is time consuming (picking production type, picking providers and assigning time, making sure the treatment codes are assigned to the correct provider and they match the appointment card provider, etc.) **What problems is CareStack solving and how is that benefiting you?** Online scheduling for patients ### 34. CareStack Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2024 **What do you like best about CareStack?** What I like best is the program is cloud base. **What do you dislike about CareStack?** What I dislike is the posting of payments. **What problems is CareStack solving and how is that benefiting you?** The entering of dual insurance plans. Making sure the treatment plan is accurate. ### 35. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about CareStack?** I like the cloud services. Easy to access no matter where you are. **What do you dislike about CareStack?** It does crash sometimes. It has happened maybe 2-3 times so far in 2 years. **What problems is CareStack solving and how is that benefiting you?** It is easy to use and easy for staff to learn. ### 36. Speedy Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about CareStack?** Love just chatting with customer service to fix issues rather than sit on the phone! **What do you dislike about CareStack?** Sometimes I feel it gives too much information. **What problems is CareStack solving and how is that benefiting you?** n/a ### 37. great staff to work with, very detailed and quick to respond **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2024 **What do you like best about CareStack?** Our staff really likes that it is cloud based. **What do you dislike about CareStack?** Some things are too detailed, and at times isnt user friendly **What problems is CareStack solving and how is that benefiting you?** Cloud base, we can serve patients after hours by pulling up their accounts outside of the office. ### 38. Great customer service team **Rating:** 4.5/5.0 stars **Reviewed by:** Monica T. | Occupational Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2024 **What do you like best about CareStack?** I appreciate the care that goes into training and that tech support is quick and efficient. I also love that I have eliminated paying for multiple different platforms for digital forms and patient commication. **What do you dislike about CareStack?** It not specific to an Endodontic office and the referral reports/letters needs improving. **What problems is CareStack solving and how is that benefiting you?** It has a great analytics and reporting features with a dashboard that keeps me on track with monitoring important KPIs. ### 39. Carestack Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2024 **What do you like best about CareStack?** I like the way it integrates with so many services such as the membership plans, the notes features. **What do you dislike about CareStack?** What I dislike the most is the metrics. I wish the metrics were better like Practice By Numbers or to have the ability to use a service like that. **What problems is CareStack solving and how is that benefiting you?** Carestack does a good job at being up to date and ahead of the other big name dental softwares ### 40. Best practice management software in the market **Rating:** 5.0/5.0 stars **Reviewed by:** Ori B. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2024 **What do you like best about CareStack?** -ease of use, interactive -UI/UX frienfly -dashboard, analytics, data driven -appointment and scheduling is very easy to track and create -built-in functions and integrations. **What do you dislike about CareStack?** -limit on text message usage -can't integrate with 3rd parties, not a big deal given CS has an in house solution that's comparable to every 3rd party out there **What problems is CareStack solving and how is that benefiting you?** -scheduling -data analytics -tracking -charting and record-keeping -patient engagement and communication ### 41. Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Dr. K. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2024 **What do you like best about CareStack?** Their support is extremely attentative and always looking to improve their product. I like how it's an all in one software **What do you dislike about CareStack?** Sometimes there are too many clicks to do something. I want to be able to incomplete a procedure once completed **What problems is CareStack solving and how is that benefiting you?** Getting accurate reports. Need that info so I can make decisions regarding my practice ### 42. Awesomeness **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany D. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2024 **What do you like best about CareStack?** The continued improvement based on customer feedback. **What do you dislike about CareStack?** Some things arent as customizable as I would have hoped. **What problems is CareStack solving and how is that benefiting you?** BIlling was the biggest and initital. It is solving more and more problems everyday! ### 43. High cost of entry, but overall provides cost saving solutions in todays marketplace **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie H. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about CareStack?** I am able to reduce overhead costs by working more efficiently. It's a "work smarter, not harder" practice managment solution **What do you dislike about CareStack?** Glitches during updates, but once bugs are worked out the new versions aleays provide and elevated experience. Overall the bugs are a small cost to big improvements. **What problems is CareStack solving and how is that benefiting you?** Staffing issues (cost of labor and industry wide shortage) ### 44. CareStack **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about CareStack?** Pretty easy to navigate and see where things would most likely be **What do you dislike about CareStack?** The ledger is very hard to decipher/use. **What problems is CareStack solving and how is that benefiting you?** We are using is as our only software for scheduling, billing insurance, patient charting. ### 45. Carestack can be easy to use if you watch carestack university videos. **Rating:** 4.5/5.0 stars **Reviewed by:** Madison M. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about CareStack?** Carestack has a system that tells you who doesn't have an upcoming appointment scheduled. It is helpful when doing recall and scheduling people for fillings that have pending treatment in their treatment plans. **What do you dislike about CareStack?** When using the "no upcoming appointment scheduled" feature on carestack the downfall is sometimes the patient will have an appointment scheduled but the codes are not linked/planned with the appointment. Therefore, it will still show up on the list as if they don't have an appointment. **What problems is CareStack solving and how is that benefiting you?** Carestack helps our practice run smoothly. It helps us schedule people with ease. It also helps us when reminding patients for their upcoming appointments. ### 46. Modern dental software with some quirks. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2023 **What do you like best about CareStack?** - Cloud based so no need for server maintenance and hiring IT to fix issue. Internet is down? Just hot spot your phone to your laptop. - Once per day electronic insurance verification per patient insurance plan. - Text to Pay patients. CS sends a link to their phone to make payments online. - Auto appointment reminders via Text, Email, and Robocalls. - Payment reminders - Online scheduling - Patient portals - Integrates with Mango VOIP for pop-ups - Support has been helpful and follows up on tickets. Using support live chat, remote access, and Chrome browser extensions to send tickets makes it simple to report problems. - Other department add-ons: Carerevenue (similar to eassist) to take over admin work such as inputing payment checks, verifying insurance, updating fee schedules, sending claims, following up claims, etc. CS memberships if you want to manage your in-house discount plans. Things I haven't used yet: Virtual Assistant to answer calls, schedule appointments, capture reviews, etc CareCoaching goes over office metrics CS Conversions AI phone call analytics. **What do you dislike about CareStack?** 1) No MMS messaging. You can send text messages but you can't send or receive photos or videos. Patients would need to use email for things like: a copy of their insurance card or driver's license. Another issue with text messaging is... 2) No mobile chat. You can only access the Iris text messaging using a computer. With that being said... 3) No mobile support. For a cloud based system, you can't really view Carestack unless it's on the computer or a laptop. You can't scroll through the schedule, view the ledger, or text message patients because Carestack dashboard is not formatted for mobile users. Everything is all squished together and overlaps. 4) The Carestack Kiosk, their system for electronic consents, is buggy. We use this on iPads because It's browser based. Signing consents is fine because patients sign them quickly. But for filling out new patient paperwork, it's hit or miss because the iPad timeout or the forms don't save correctly. One way to bypass this is to have the forms saved on the patient's portal and have them complete it at home before coming to the office. The funny thing is this can all be fixed if Carestack would release a Mobile App. CS seems stubborn about making one though. I use Modento before and it was so easy to complete consent forms and patient paperwork. Modento also has text message alerts pushed through the app. Carestack only works if you have the browser running. Bonus dislike: Add-ons. You would need to subscribe for an imaging software viewer that is built to view clinical images on Carestack remotely because it has to bridge your desktop imaging software (ie. Dexis) to CS. Or you can do the old fashion way and remote into your server to view x-rays/panos. Another subscription add-on is sending electronic prescriptions via Dosespot. If only you can do it for free on iprescribe. **What problems is CareStack solving and how is that benefiting you?** It's cloud based so no more dealing with server upkeep, less computer issues, can access easily from home. Possibility to make a centralized office for administrative work if you have multiple practices. ### 47. Carestack has a bright future **Rating:** 4.0/5.0 stars **Reviewed by:** Travis C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about CareStack?** Carestack was seamless to convert to and integrate into our office. The important elements for daily functions are intuitive and easy to learn. Carestack continues to push R and D and thus continues to improve regularly. Carestack will only get better from here! **What do you dislike about CareStack?** The biggest struggles have come from insurance and billing with added clicks and decreased efficiencies. This slows down treatment planning and possibly the accuracy of quotes. **What problems is CareStack solving and how is that benefiting you?** Carestack's cloud platform allows me to access my office data anywhere. ### 48. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Luz L. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about CareStack?** It's so helpful with everything I need to do. **What do you dislike about CareStack?** It's just perfect. I like better than other dental software **What problems is CareStack solving and how is that benefiting you?** Schedule patient, find unscheduled appointments etc ### 49. The experience has been easy to learn software, with a lot of support. **Rating:** 4.0/5.0 stars **Reviewed by:** Brinda P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2024 **What do you like best about CareStack?** All in one software. Easy to use and adapt for new team members. **What do you dislike about CareStack?** Rcm can be improved. Pricing for add ons are too much. **What problems is CareStack solving and how is that benefiting you?** Easy operations for the team ### 50. Efficient workflow, and excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Elaine R. | Restorative Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about CareStack?** User friendly and support training new team member. Customize to our practice, and constant advancement with feedback from its users. **What do you dislike about CareStack?** Hard to say, for all our potential dislikes are always meant with understanding and enhancement for future updates. **What problems is CareStack solving and how is that benefiting you?** Training new hires, CareStack University and the ability for explosion codes to ensure correct treatment plan financials. KPI reporting and patient streamline with online forms and portal. - [View CareStack pricing details and edition comparison](https://www.g2.com/products/carestack/reviews?page=3&user=null§ion=pricing&secure%5Bexpires_at%5D=2026-07-05+00%3A01%3A13+-0500&secure%5Bsession_id%5D=38ef639f-9ebe-4456-9c32-9064cfd48cff&secure%5Btoken%5D=2e83ad4fa624e1e96e259f0b0bf78cdfde887de99cd86cb05fbbad0b7dc02e46&format=llm_user) ## CareStack Integrations - [DEXIS Imaging Suite](https://www.g2.com/products/dexis-imaging-suite/reviews) - [DoseSpot](https://www.g2.com/products/dosespot/reviews) - [Eaglesoft](https://www.g2.com/products/eaglesoft/reviews) - [Open Dental](https://www.g2.com/products/open-dental/reviews) - [SOTA Cloud](https://www.g2.com/products/sota-cloud/reviews) - [Swell](https://www.g2.com/products/socialswell-inc-swell/reviews) - [TigerView PACS](https://www.g2.com/products/tigerview-pacs/reviews) - [VoiceStack](https://www.g2.com/products/voicestack/reviews) ## CareStack Features **Administrative Tools** - Insurance and Billing - Appointment Scheduling - Business Intelligence and Reporting - Document Management - Workflows **Financial Tools** - Accounting - Payment Processing **Clinical Tools** - Treatment Planning - Patient Portal - Patient Engagement - Dental Imaging - e-Prescribing ## Top CareStack Alternatives - [Curve Dental](https://www.g2.com/products/curve-dental-curve-dental/reviews) - 4.6/5.0 (264 reviews) - [Open Dental](https://www.g2.com/products/open-dental/reviews) - 4.3/5.0 (45 reviews) - [Dentrix](https://www.g2.com/products/dentrix/reviews) - 4.1/5.0 (133 reviews)