--- title: CareStack Reviews meta_title: 'CareStack Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 199 reviews by the users' company size, role or industry to find out how CareStack works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 199 scale: '5' date_modified: '2026-08-09' parent_category: name: Dental url: https://www.g2.com/categories/dental --- # CareStack Reviews **Vendor:** Carestack **Category:** [Dental Practice Management Software](https://www.g2.com/categories/dental-practice-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 199 ## About CareStack CareStack is a complete cloud-based dental software solution for scheduling, clinical, billing, patient engagement, and reporting needs of dental offices of any size - whether it's a single location or a large multi-site DSO. With in-built features for centralization, automation and analytics, CareStack enables dental organizations to achieve the full potential inherent in scale. An experienced team of specialists for data conversion, training, support, customer success and revenue cycle management form a deep partnership with the practice throughout the customer lifecycle to ensure a smooth transition and ongoing usage. Know more about CareStack: https://carestack.com/lp/dental-software-g2 ## CareStack Reviews ### 1. The CareStack Team makes CareStack easy and fun! **Rating:** 5.0/5.0 stars **Reviewed by:** Diane M. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about CareStack?** I like how CareStack is built to make things easier for you. There are helpful checks and popups in place to make sure you're doing things right and working with the correct information. I also love how there are SO many resources to learn the system and succeed. I have never gone more than 15 minutes without some sort of insight from either an article, video, or customer support. I love how easy it is to train people on as well. There are so many things that make this easy to implement and integrate into our systems. **What do you dislike about CareStack?** I think the only reason I initially thought it was intimidating is because you can tell there are SO many features included in carestack. However, through onboarding, the implementation process, etc, I learned that these are typically set in place to help you succeed. I only initially felt that this would be hard to learn, but was pleasantly surprised when it wasn't. **What problems is CareStack solving and how is that benefiting you?** I really like how easy claiming and billing is with carestack. The operational reports and other things it gives us insight on has brought to light so many areas we can continue to improve upon. I'm so excited to continue to grow our practice with the help of Carestack. ### 2. Satisfied CareStack Customer **Rating:** 5.0/5.0 stars **Reviewed by:** Amy R. | Business Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2024 **What do you like best about CareStack?** We came from an archaic system so all the features of CareStack are a win, but our favorite is the collaboration between payment processing and the ledger and the ease of scheduling. **What do you dislike about CareStack?** CareStack is geared for general practices. We are a pediatric practice and there are some features and KPI's that simply don't apply but CareStack has been receptive to making changes based on how we operate our business. **What problems is CareStack solving and how is that benefiting you?** We are able to use ONE system to handle all of our scheduling, ledger, insurance processing, x-ray management - all the features are here! ### 3. Carestack in an OMS Practice **Rating:** 4.5/5.0 stars **Reviewed by:** Adam F. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2025 **What do you like best about CareStack?** New feature requests, efficiency of note templates, efficiency of scheduling **What do you dislike about CareStack?** The software is relatively new and still has true bugs from time to time, although the team attempts to address them quickly. **What problems is CareStack solving and how is that benefiting you?** It is providing a comprehensive practice management system for an oral surgery practice ### 4. Carestack newbie **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2025 **What do you like best about CareStack?** Text to pay and cloud based systems so you can access remotely. **What do you dislike about CareStack?** The onboarding process was a bit unstructured at times, and some conversations were occasionally challenging to follow, but once I connected with the right support team, everything became much clearer and more streamlined. **What problems is CareStack solving and how is that benefiting you?** Electronic claims and money from text to pay is eliminates a debit machine ### 5. Classes with an excellent team **Rating:** 4.0/5.0 stars **Reviewed by:** Cassie S. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2025 **What do you like best about CareStack?** The best feature for me is the application to send out text messages and emails to reminded patient about the next appointment. **What do you dislike about CareStack?** When they switch thier classes to zoom calls. It was harder to log in and talk to the team. We had to use the office phone with the computer. **What problems is CareStack solving and how is that benefiting you?** CareStack is solving arranging appointments and keeping up with notes. CareStack will reminded you to complete you notes for the day. ### 6. Would Recommend 10/10 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about CareStack?** I have had a great experience with CareStack. Even when we run into any hiccups they are quick to help and the streamlined interface is easy to use even when they have updates it is quick to get used to. The team and customer care is quick, friendly and efficient. I have no issues. Would recommend 10/10 **What do you dislike about CareStack?** We have not run into any dislikes as of yet. Any small issues we may run into are immidiatly handled by the customer service or technical help teams **What problems is CareStack solving and how is that benefiting you?** Carestacks helps us run the day to day, keep track of all scheduling and patients, builling, insurance, reports and we also utilize teams to help us with answering calls and booking appointments as well as insurance verification team and claims teams. ### 7. Very robust dental PMS **Rating:** 4.0/5.0 stars **Reviewed by:** Brent M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about CareStack?** Lots of features and options all with in the one system. Great support team. **What do you dislike about CareStack?** CS has a steep learning curve. Trying to learn and understand all the features can be overwhelming at first. **What problems is CareStack solving and how is that benefiting you?** Scheduling, insurance, billing, collections, reporting, communication all within one system has made that all more convenient. ### 8. Much Needed and Appreciated Continuous Support **Rating:** 5.0/5.0 stars **Reviewed by:** Amelia A. | Owner, Pediatric Dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about CareStack?** I’m so happy to have chosen Carestack. Taking the leap into ownership has been very nerve wracking, and choosing to use practice management / EHR software I wasn’t familiar with was even crazier. Every step of the way, there have been people so willing to help and so eager to help me succeed. They don’t leave you out to dry after you’ve signed the contract. The software has been great thus far and I really feel that I made the right choice in partnering w Carestack. **What do you dislike about CareStack?** There are a few limitations to the software such as some insurance details of coverage, but carestack is very active in listening to their users and making updates **What problems is CareStack solving and how is that benefiting you?** Proper maintenance of records, clinical and financially. Lots of customization is available so it's tailored to my specific needs ### 9. Carestack is amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2025 **What do you like best about CareStack?** I have been in the dental field for 20 years, and using Carestack has been one of the best dental software's I have used. You have everything in one place from an amazing referral portal to submitting an auth and all the reports you can run in one software is amazing. My favorite is the task manager tab it is so helpful for my day to day lists and eliminates 100 sticky notes! Customer Support is also amazing! **What do you dislike about CareStack?** Nothing! I am learning something new everyday! **What problems is CareStack solving and how is that benefiting you?** Having a referral portal to referring offices! ### 10. Review of CS PMS **Rating:** 3.5/5.0 stars **Reviewed by:** Rob M. | Dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2025 **What do you like best about CareStack?** The support my team and I received to train, implemint, and use the PMS effectively was excellent. Anytime we needed help after going live help was a text or video call away. **What do you dislike about CareStack?** The PMS has been ok. It would be nice if it were a little more intuitive and easy to use. **What problems is CareStack solving and how is that benefiting you?** Efficiently running my dental practice. ### 11. Carestack experience **Rating:** 5.0/5.0 stars **Reviewed by:** Faisal S. | Dental office owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2025 **What do you like best about CareStack?** It is a full solution that is integrated making everyhting seamless. It has a lot of useful tools for managment. Implemntation was easy with a lot of support. **What do you dislike about CareStack?** It has a lot of features which can be overwhelming in the beginnning. **What problems is CareStack solving and how is that benefiting you?** It gives a lot of useful insights to making decisons in the practice and where to focus efforts on. It also prevents embezzlemnt by keeping a very detailed trail of all actions. ### 12. CareStack **Rating:** 5.0/5.0 stars **Reviewed by:** Ana P. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2024 **What do you like best about CareStack?** In the year that we have had carestack we have been very pleased. So many bills and wistles. Very user friendly. Customer support is awesome!! **What do you dislike about CareStack?** No downsides but since it does have many features its hard to remember how you did some things. There Carestack academy is very helpful when it comes to this **What problems is CareStack solving and how is that benefiting you?** The reports are very helpful. I like the fact that you can even customize reports ### 13. Easy transition with an amazing support team! **Rating:** 5.0/5.0 stars **Reviewed by:** Aman B. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2025 **What do you like best about CareStack?** Pamela and Sankar made the transition from Dentrix to CareStack really easy. **What do you dislike about CareStack?** Because it is very different from Dentrix, some things can be difficult to correct/find. But there is a lot of support available at all times. **What problems is CareStack solving and how is that benefiting you?** CareStack is saving us money each month and makes day to day needs more streamlined. Patient contact is also more accessible. ### 14. Great operational integration and forward-looking attitude **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2025 **What do you like best about CareStack?** Integrates very well front desk, clinical, management, patient communication, and even marketing. Very well designed interface. **What do you dislike about CareStack?** nothing their dev team isn't already working to improve and/or integrate - i.e., their communication hub currently works only with gmail and we use outlook **What problems is CareStack solving and how is that benefiting you?** Front to back operational integration; management operations and dashboards; secure & compliant cloud access. ### 15. Very Detailed Software and alot of options to choose from **Rating:** 5.0/5.0 stars **Reviewed by:** nichole a. | Dental Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2024 **What do you like best about CareStack?** the most helpful thing about carestack is the patient's chart. there are several options, conditions, treatment codes etc that we can enter and make the patient's chart as detailed as possible. I also really like how i can right click on a patients appointment and i can pull up eligibility, documents, memos, and ledger without opening another tab. Also not to mention the excellent customer support and educational videos on how to naviagte the software is impecable. **What do you dislike about CareStack?** The least helpful in my opinion would be the lack of specification on tooth numbers for the alternate benefit tab in insurance. For example, some policies only apply an alternate benefit on "Molars Only" not pre molars. **What problems is CareStack solving and how is that benefiting you?** I would say Carestack helps us out with the unscheduled patient's list, overdue recall appts and broken appts list. The operations report option helps us out to create a list of which of our patients have an over due recall appt, unscheduled tx or broken appts. This is very important to us when we have some down time we can do a report and call patients to scheudle their missed appts, unscheduled treatments etc. ### 16. I have had a fantastic onboarding experience **Rating:** 5.0/5.0 stars **Reviewed by:** Mendy D. | Clinical Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2024 **What do you like best about CareStack?** The different report options definitely set CareStack apart from it's competitors. **What do you dislike about CareStack?** The only negative issue I have experienced while using CareStack is the inability to Print from the TimeClock screen. **What problems is CareStack solving and how is that benefiting you?** The reports have been very helpful in seeing our numbers across the board and identifying where improvement within our practices can take place. ### 17. Carestack **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2025 **What do you like best about CareStack?** The training was by far the most helpful. The ease of use with the software has been great as well as the updated and included/add on services. Implementation went as smooth as it possibly could! **What do you dislike about CareStack?** Some applications are not fully ipad optimized yet. Also, not being able to view the emails sent to patients. **What problems is CareStack solving and how is that benefiting you?** Really organizing treatment plans and having them easily sent to the patient. Having the patient portal is an amazing feature, as patients can get onto their portal and answer a lot of questions that they typically would have called in to ask. ### 18. Incredible **Rating:** 5.0/5.0 stars **Reviewed by:** Soniya P. | Dental Surgeon, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2024 **What do you like best about CareStack?** Carestack has been an incredible platform for our office! It’s user-friendly, highly organized, and allows us to store detailed information all in one place, making our daily tasks so much easier and stress-free. With Carestack, we’ve been able to streamline our workflow and improve efficiency across the board. **What do you dislike about CareStack?** New software with frequent updates....... **What problems is CareStack solving and how is that benefiting you?** Paperless ### 19. Carestack Review **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth G. | Front Office, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2024 **What do you like best about CareStack?** The help we get when the help is needed. **What do you dislike about CareStack?** Unable to press enter for the code to automaticlly add to the appointmetn other then that I like it **What problems is CareStack solving and how is that benefiting you?** They are great and if you need help with fixing something they are quick to help ### 20. best decision I made **Rating:** 5.0/5.0 stars **Reviewed by:** Reda T. | Oral Surgeon, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2024 **What do you like best about CareStack?** how verstile, well integrated it is with all other programs I need to be efficient, timely, and productive. Also the team at care stack and customer support is unparalled. It is very easy to use and I use it everyday. It has many features that cover all aspect of my practice, communication and billing included. **What do you dislike about CareStack?** initially there were few pictures attached to the treatment plans. They were confusing and were removed upon request **What problems is CareStack solving and how is that benefiting you?** time management, accuracy of records, and effeciency ### 21. Great cloud based dental practice management software! **Rating:** 5.0/5.0 stars **Reviewed by:** Nan C. | Dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2024 **What do you like best about CareStack?** It's cloud based. It has continuous updates. Customer service response is great! **What do you dislike about CareStack?** It's hosted on Microsoft Azure Cloud. When Microsoft was hacked, we were down for a day as well. **What problems is CareStack solving and how is that benefiting you?** Dental records, charting, billing, etc. ### 22. Great program **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2025 **What do you like best about CareStack?** Efficient, Reliable, and User-Friendly: A Game Changer for your business!! Would highly recommend! **What do you dislike about CareStack?** Program is pretty staright forward. No complaints. **What problems is CareStack solving and how is that benefiting you?** Being able to electronically send medical claims and being able to track claims ### 23. This program has so many features for all types and sizes of Dental practices **Rating:** 5.0/5.0 stars **Reviewed by:** Curtis M. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about CareStack?** The cloud based storage and ability to access your dental software from anywhere is a huge advantage and time saver. **What do you dislike about CareStack?** With all the available features, sometimes Care Stack can be complicated doing tghe simplest task. **What problems is CareStack solving and how is that benefiting you?** Carestack is solving the 'in-house' storage issue and the ability to access the program from any computer. No more need to inhouse servers to store all data and xrays. Since this is a web based program I am able to access any information and data I need from anywhere and on any computer. ### 24. Office Manager **Rating:** 2.5/5.0 stars **Reviewed by:** Autumn A. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2024 **What do you like best about CareStack?** Most helpful was the costumer serivce. The product itself hasn't been any more helpful than our last software, yet. **What do you dislike about CareStack?** Very hard to transition to. Multiple steps to do one thing. Not user friendly. It has been 6 months and we are all still wishing we had Eaglesoft. **What problems is CareStack solving and how is that benefiting you?** They are trying to make it as close to Eaglesoft as possible for us. It helps because it is much more user friendly. ### 25. We Love CareStack! **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie B. | Front Office Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2024 **What do you like best about CareStack?** The implementation and onboarding process was straightforward and fostered a smooth transition—great customer service from every point of contact. It is easy to learn and use and is a very robust system with so many features. Integration was nearly seamless. We did a few test conversions to make sure all the data came over correctly, and we are overall very happy with this change. **What do you dislike about CareStack?** Sometimes it can be a little glitchy. Not too bad. **What problems is CareStack solving and how is that benefiting you?** Great reporting, we like the lab module a lot for tracking lab cases; we did not have that function before. The pre-D list is very helpful, as well as ease of scheduling/rescheduling appointments. ### 26. SSN Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2024 **What do you like best about CareStack?** It really makes it so you can't mess up. **What do you dislike about CareStack?** Patient Ledger. A little difficult to read when there are multiple patients on the acct. **What problems is CareStack solving and how is that benefiting you?** Working on being able to print out the patient paperwork when patients are in the office and don't want to fill it out online. ### 27. 4M Dental Implant Center - RCM **Rating:** 3.5/5.0 stars **Reviewed by:** Megan G. | RCM, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2024 **What do you like best about CareStack?** What I like most about Carestack is the system's intelligence and ability to complete task several ways. **What do you dislike about CareStack?** What I dislike about Carestack is the complexity of applying payments, discounts and merchnat fees. **What problems is CareStack solving and how is that benefiting you?** The problems Carestack is solving are reporting, and it is cloud based. This benefits 4M to be more productive and efficient in reporting. ### 28. Carestack is #1 **Rating:** 4.5/5.0 stars **Reviewed by:** Carla M. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about CareStack?** This is a very comprehensive system. I love that it is mostly customizable per practice. It is very easy to use. The support is outstanding! Highly recommend Carestack! **What do you dislike about CareStack?** Nothing comes to mind................... **What problems is CareStack solving and how is that benefiting you?** Patient portal integrating with the system so that we don't have to enter anything manually ### 29. Highly Recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah K. | Practice Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2024 **What do you like best about CareStack?** I love the patient portal and that I can present treatment plans on my Ipad **What do you dislike about CareStack?** The ledger is sometimes confusing but with additonal training we got the hang of it. **What problems is CareStack solving and how is that benefiting you?** Treatment planning has become easier and collecting payments as well. ### 30. Amazing ! **Rating:** 5.0/5.0 stars **Reviewed by:** Araceli B. | Receptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2024 **What do you like best about CareStack?** Carestack make my work ife easy ! It is fast and simple to use. I come from an office that all we used was paper. So this is amazing already ! not just that i love how east it is to move around , procuess a payment. Send out appointment reminders ! Every to find a Patient its Easy , Fast and Simple ! I ove it ! **What do you dislike about CareStack?** In the time i have been using it , I have not had any isusse with them. **What problems is CareStack solving and how is that benefiting you?** Any question we may have they have an amazing support team that will help you with that you need ! We feel very supportive all the time ! ### 31. I love carestack 100%, it makes things so much easier. **Rating:** 5.0/5.0 stars **Reviewed by:** Caitlin N. | Patient Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about CareStack?** I like that we can just type all the info in super quick and its very easy to use. The customer support team is always there to help when it is needed because technology is not always great but that is with everything. I use it every single day fot work and I enjoy my days because of it. It is also very easy to learn the ways around it and how things work. I love that you can send texts and emails through carestack as well. **What do you dislike about CareStack?** I wish we could send new PPW copies when a mistake is made by a patient. **What problems is CareStack solving and how is that benefiting you?** They continue to make things easier and easier every time I log in. I love how they add more things with how making it more difficult. I currently like everything about carestack and I love scheduling people because of it. ### 32. I recommend CareStack **Rating:** 5.0/5.0 stars **Reviewed by:** Jesse H. | Dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2024 **What do you like best about CareStack?** CareStack is comprehensive, intuitive, and easy to use. **What do you dislike about CareStack?** The biggest downside is the same as it is with any software...it is hard to make a change. **What problems is CareStack solving and how is that benefiting you?** CareStack makes it easy to see my dental office analytics. ### 33. Carestack software is great **Rating:** 4.0/5.0 stars **Reviewed by:** Marilyn N. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2024 **What do you like best about CareStack?** It is user friendly and the support team is helpful. **What do you dislike about CareStack?** The "bugs" such as the text to pay feature and having to incorporate other softwares for imaging. **What problems is CareStack solving and how is that benefiting you?** After explaining some of the minor issues with CS, out team has been helpful in ensuring the problems be fixed ### 34. Web based is nice, as well as interface. Do not like the reporting systems. **Rating:** 3.0/5.0 stars **Reviewed by:** Rebecca L. | Dental Office Administration, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2024 **What do you like best about CareStack?** Web based services to be able to work remotely if need be. **What do you dislike about CareStack?** I don't like the reporting systems, there's nothing in Carestack university to help us with streamlining SOP's. Certain reports have math that doesn't match patient accounts and makes sending statements confusing. Certain things on the dashboard also do not match what's really in the system, sometimes skewing numbers. I don't like that if a new employee comes on board there is a fee for certain trainings. I don't think Customer Care is always the most supportive in knowledge. Sometimes the system will freeze when adding in new insurances. **What problems is CareStack solving and how is that benefiting you?** I don't really see them solving many issues. Recently changed the ledgers and by doing so took away some key things that were helpful and useful. When clicking on a payment or a claim it used to highlight line items to match, no longer does that. I also see a lot of posts on a facebook group of people having the same issues but nothing seems to get escalated to be more user friendly and easier to use. ### 35. It is very useful but you have to click through alot of tabs to get where or do what you need to do **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about CareStack?** User friendly once you get to know your way around carestack. Customer Support is always handy but sometimes doesnt help. It has a numbre of features to make the day easier . **What do you dislike about CareStack?** I dislike that you cannot do certain things without having to thoroughly looking up how to do them. I do use care stack frequently and I wish it was less buttons to press to do one thing. **What problems is CareStack solving and how is that benefiting you?** Carestack is solving the ease of using the scheduler and claims are pretty simple to use. ### 36. New Carestack user **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2024 **What do you like best about CareStack?** Our customer support trainer we very reliable. **What do you dislike about CareStack?** There are too many metrics, especially for analytics so it is cumbersome to understand **What problems is CareStack solving and how is that benefiting you?** Treatment planning is overall useful. Additionally getting back to ledger based accounting is helpful ### 37. Carestack review **Rating:** 5.0/5.0 stars **Reviewed by:** Robert C. | Pediatric Dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2024 **What do you like best about CareStack?** Transitioning to Carestack has been a seamless experience, and it has performed exceptionally well compared to our previous software. **What do you dislike about CareStack?** Can feel overwhelemed by the amount of features **What problems is CareStack solving and how is that benefiting you?** With our practice management and backend tasks ### 38. Should have made the switch sooner! **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew K. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2024 **What do you like best about CareStack?** Very easy to learn and use. There are a lot of up to date effiencies within all aspects of the program. It was easy to convert over. The quick support response has helped us get through issues very quick. **What do you dislike about CareStack?** Not that huge of a deal, however, there are settings that are universal if you have multiple practice locations or are a DSO. Some of the settings should be very specific to the single dental practice and not affect the other practice locations. **What problems is CareStack solving and how is that benefiting you?** CareStack has helped bring efficiencies to my staff members so they can focus more on patient care. ### 39. Software that can do everything **Rating:** 4.5/5.0 stars **Reviewed by:** Dr. Robert W. | Owner Dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2024 **What do you like best about CareStack?** Carestack is a dental software that can do pretty much everything from top to bottom. They also integrate with other third parties if you want to. Overall there support has been marvelous. There is a learning curve but just like the learning curve for any profession; the more you put into it the more you get out of it. **What do you dislike about CareStack?** The learning curve in the beginning can be a little overwhelming. **What problems is CareStack solving and how is that benefiting you?** They already helping us with AR, reports, collection tips and claims. ### 40. Great PMS **Rating:** 5.0/5.0 stars **Reviewed by:** Karishma P. | Pediatric Dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2024 **What do you like best about CareStack?** This software is constantly evolving and growing based on the consumers needs. **What do you dislike about CareStack?** Its hard to get someone on the phone with customer service/ texh support **What problems is CareStack solving and how is that benefiting you?** Everything you need is integrated in one place which is great ### 41. Love that we can give feedback and they listen! **Rating:** 4.0/5.0 stars **Reviewed by:** Kaitlyn S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2024 **What do you like best about CareStack?** Being able to access all patients for every location; patient portal and digital forms; being able to text and email patients from their chart; the different campaigns we can run and create; **What do you dislike about CareStack?** Sometimes too much clicking to do one thing (treatment planning and charting); I don't like how they track treatment acceptance (having to manually update the treatment status' -- this should be automatically done and calculated); making an appointment card accurately is time consuming (picking production type, picking providers and assigning time, making sure the treatment codes are assigned to the correct provider and they match the appointment card provider, etc.) **What problems is CareStack solving and how is that benefiting you?** Online scheduling for patients ### 42. CareStack Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2024 **What do you like best about CareStack?** What I like best is the program is cloud base. **What do you dislike about CareStack?** What I dislike is the posting of payments. **What problems is CareStack solving and how is that benefiting you?** The entering of dual insurance plans. Making sure the treatment plan is accurate. ### 43. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about CareStack?** I like the cloud services. Easy to access no matter where you are. **What do you dislike about CareStack?** It does crash sometimes. It has happened maybe 2-3 times so far in 2 years. **What problems is CareStack solving and how is that benefiting you?** It is easy to use and easy for staff to learn. ### 44. Speedy Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about CareStack?** Love just chatting with customer service to fix issues rather than sit on the phone! **What do you dislike about CareStack?** Sometimes I feel it gives too much information. **What problems is CareStack solving and how is that benefiting you?** n/a ### 45. great staff to work with, very detailed and quick to respond **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2024 **What do you like best about CareStack?** Our staff really likes that it is cloud based. **What do you dislike about CareStack?** Some things are too detailed, and at times isnt user friendly **What problems is CareStack solving and how is that benefiting you?** Cloud base, we can serve patients after hours by pulling up their accounts outside of the office. ### 46. Great customer service team **Rating:** 4.5/5.0 stars **Reviewed by:** Monica T. | Occupational Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2024 **What do you like best about CareStack?** I appreciate the care that goes into training and that tech support is quick and efficient. I also love that I have eliminated paying for multiple different platforms for digital forms and patient commication. **What do you dislike about CareStack?** It not specific to an Endodontic office and the referral reports/letters needs improving. **What problems is CareStack solving and how is that benefiting you?** It has a great analytics and reporting features with a dashboard that keeps me on track with monitoring important KPIs. ### 47. Carestack Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2024 **What do you like best about CareStack?** I like the way it integrates with so many services such as the membership plans, the notes features. **What do you dislike about CareStack?** What I dislike the most is the metrics. I wish the metrics were better like Practice By Numbers or to have the ability to use a service like that. **What problems is CareStack solving and how is that benefiting you?** Carestack does a good job at being up to date and ahead of the other big name dental softwares ### 48. Best practice management software in the market **Rating:** 5.0/5.0 stars **Reviewed by:** Ori B. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2024 **What do you like best about CareStack?** -ease of use, interactive -UI/UX frienfly -dashboard, analytics, data driven -appointment and scheduling is very easy to track and create -built-in functions and integrations. **What do you dislike about CareStack?** -limit on text message usage -can't integrate with 3rd parties, not a big deal given CS has an in house solution that's comparable to every 3rd party out there **What problems is CareStack solving and how is that benefiting you?** -scheduling -data analytics -tracking -charting and record-keeping -patient engagement and communication ### 49. Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Dr. K. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2024 **What do you like best about CareStack?** Their support is extremely attentative and always looking to improve their product. I like how it's an all in one software **What do you dislike about CareStack?** Sometimes there are too many clicks to do something. I want to be able to incomplete a procedure once completed **What problems is CareStack solving and how is that benefiting you?** Getting accurate reports. Need that info so I can make decisions regarding my practice ### 50. Awesomeness **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany D. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2024 **What do you like best about CareStack?** The continued improvement based on customer feedback. **What do you dislike about CareStack?** Some things arent as customizable as I would have hoped. **What problems is CareStack solving and how is that benefiting you?** BIlling was the biggest and initital. It is solving more and more problems everyday! - [View CareStack pricing details and edition comparison](https://www.g2.com/products/carestack/reviews?page=3&user=799599b8-4d3c-461a-8384-8a9c7bfb5a25§ion=pricing&secure%5Bexpires_at%5D=2026-08-09+12%3A15%3A59+-0500&secure%5Bsession_id%5D=540ad63a-87f8-4bd5-9941-2d26916cc782&secure%5Btoken%5D=89c5393a7d4d28f6390ff098399a396bc13382e77a032139a1e71dcbce6c4d65&format=llm_user) ## CareStack Integrations - [DEXIS Imaging Suite](https://www.g2.com/products/dexis-imaging-suite/reviews) - [DoseSpot](https://www.g2.com/products/dosespot/reviews) - [Eaglesoft](https://www.g2.com/products/eaglesoft/reviews) - [Overjet AI](https://www.g2.com/products/overjet-ai/reviews) - [SOTA Cloud](https://www.g2.com/products/sota-cloud/reviews) - [Swell](https://www.g2.com/products/socialswell-inc-swell/reviews) - [TigerView PACS](https://www.g2.com/products/tigerview-pacs/reviews) - [VoiceStack](https://www.g2.com/products/voicestack/reviews) ## CareStack Features **Administrative Tools** - Insurance and Billing - Appointment Scheduling - Business Intelligence and Reporting - Document Management - Workflows - Automated Scheduling - Task Scheduling - Calendar Management - Claims Management - Patient Records Management - Booking Management - Communication Management - Registration Management - Availability Management - Appointment Management - Client Management - Dental Practice Management - Inventory Management - User Management - Patient Management **Financial Tools** - Accounting - Payment Processing - Electronic Payments **Clinical Tools** - Treatment Planning - Patient Portal - Patient Engagement - Dental Imaging - e-Prescribing - Document Imaging **Additional Functionality** - Reminders - Third-Party Integrations - Customer Database - Email Reminders - Web Forms - Activity Tracking - Billing & Invoicing - SSL Security - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Reporting & Statistics - Customizable Templates - Customizable Reports - Access Controls/Permissions - Referral Tracking - Live Chat - Multi-Location - Drag & Drop - HIPAA Compliant - Charting - Customer History - SMS Messaging - Document Storage - Imaging and X-rays - Document Templates - Generative AI - API - AI Copilot - Data Synchronization - Confirmations/Reminders - Scheduled/Automated Reports - Progress Notes - For Dental Practices - Orthodontic Charting - Voice Capture - Annotations - Role-Based Permissions - Progress Tracking - Comparison View - Hands-Free Charting - Periodontal Charting - Patient Communications - EMR/EHR ## Top CareStack Alternatives - [Curve Dental](https://www.g2.com/products/curve-dental-curve-dental/reviews) - 4.6/5.0 (265 reviews) - [Open Dental](https://www.g2.com/products/open-dental/reviews) - 4.3/5.0 (45 reviews) - [Dentrix](https://www.g2.com/products/dentrix/reviews) - 4.1/5.0 (133 reviews)