--- title: CareSmartz360 Reviews meta\_title: 'CareSmartz360 Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 69 reviews by the users' company size, role or industry to find out how CareSmartz360 works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 69 scale: '5' date\_modified: '2026-08-08' parent\_category: name: Ambulatory url: https://www.g2.com/categories/ambulatory --- # CareSmartz360 Reviews & Product Details Visit Website CareSmartz360 is an AI-powered, cloud-based home care management platform designed to assist large and multi-location home care agencies in navigating complex and regulated environments. This comprehensive solution caters specifically to agencies that require robust operational control, visibility, and compliance while managing high-volume operations across various locations. With a proven track record of supporting over 1,000 home care agencies, CareSmartz360 integrates Electronic Visit Verification (EVV) across more than 45 states, boasting a 95% client satisfaction rating. The platform is particularly beneficial for agencies that handle diverse billing types, including Private Pay, Medicaid, Long-Term Care Insurance (LTCI), and Veterans Affairs. CareSmartz360 streamlines complex reimbursement workflows by offering features such as authorization utilization monitoring, automated claim validation, and Electronic Data Interchange (EDI) support. These capabilities are designed to minimize claim denials, prevent revenue leakage, and safeguard cash flow, making it an essential tool for agencies focused on financial stability and compliance. CareSmartz360 stands out by providing a fully integrated system that consolidates various operational aspects into a single platform. Users can manage point-of-care activities, enterprise scheduling, billing, payroll, accounting, HR management, reporting, customer relationship management (CRM), telephony, and caregiver training seamlessly. This integration allows agencies to oversee multiple locations and franchise operations from a unified interface, ensuring centralized governance while allowing for branch-level flexibility. The platform also features a multilingual caregiver mobile app that enhances operational efficiency through GPS-based clock-ins and clock-outs, geofencing, real-time alerts, and secure communication. For administrative teams, the Agency mobile app facilitates remote management of scheduling, approvals, and operational coordination, ensuring that visibility and control are maintained regardless of location. Leadership teams benefit from over 200 built-in reports and customizable dashboards that provide insights into utilization, compliance, revenue performance, and workforce metrics across all locations. CareSmartz360 is built on a HIPAA-compliant, SOC 2-certified architecture secured by Microsoft Azure infrastructure, ensuring a reliable system with 99.9% uptime. The platform's integration capabilities with leading payroll, accounting, tax credit, and training providers support the evolving operational needs of home care agencies. With structured onboarding, enterprise data migration, and responsive human support, CareSmartz360 facilitates a smooth transition for agencies, allowing them to focus on compliance, workforce stability, and long-term growth. * * * Product Website CareSmartz360 Seller [Netsmartz](https://www.g2.com/sellers/netsmartz) Discussions [CareSmartz360 Community](https://www.g2.com/products/caresmartz360/discuss) Languages Supported English, French, Korean, Russian, Spanish, Vietnamese, Chinese (Simplified) Solution Type Best-of-Breed Overview by Jess Mann (Director of Strategic Partnership) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/caresmartz360/pricing) ## CareSmartz360 Integrations (13) What do users say about integrations? Verified by CareSmartz360 [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ADP Workforce Now ](https://www.g2.com/products/adp-workforce-now/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Celero ](https://www.g2.com/products/celero/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Change Healthcare ](https://www.g2.com/products/change-healthcare-change-healthcare/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Checkr ](https://www.g2.com/products/checkr/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dotnet Report Builder ](https://www.g2.com/products/dotnet-report-builder/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Fourlane ](https://www.g2.com/products/fourlane/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Home Care Pulse ](https://www.g2.com/products/home-care-pulse/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Paychex ](https://www.g2.com/products/paychex/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Online ](https://www.g2.com/products/quickbooks-online/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Rockerbox ](https://www.g2.com/products/rockerbox/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Tapcheck ](https://www.g2.com/products/tapcheck/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Viventium Software ](https://www.g2.com/products/viventium-software/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Waystar ](https://www.g2.com/products/waystar/reviews) Show More ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 9/8/2022 "Great experience with CareSmartz!" 5/5 What do you like best about CareSmartz360? One of the best features of CareSmartz is the option for caregivers to request shifts via the app. This feature reduces calls and communication gaps within the office and field staff members Review collected by and hosted on G2.com. What do you dislike about CareSmartz360? The only downside I have seen is when the app updates and users have issues clocking in/out. This creates more work for office staff as they have to enter and confirm each time punch manually. Review collected by and hosted on G2.com. What problems is CareSmartz360 solving and how is that benefiting you? CareSmartz has solved our issue with employees being aware of open shifts. This has significantly benefitted us as the last software did not have this feature and a lot of time was spent on making calls to employees Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JS Janelle S. Administrator Small-Business (50 or fewer emp.) 12/12/2022 "Excellent" 5/5 What do you like best about CareSmartz360? available service for all the members, Prompt response and easy to use system Review collected by and hosted on G2.com. What do you dislike about CareSmartz360? Nothing that comes to mind right now, not yet Review collected by and hosted on G2.com. What problems is CareSmartz360 solving and how is that benefiting you? Easy to keep track of our home service assistants, time tracking app is very helpful also Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 10/19/2022 "Great Product" 4.5/5 What do you like best about CareSmartz360? Lots of helpful options. Very smart system. Review collected by and hosted on G2.com. What do you dislike about CareSmartz360? American dollars conversion to Canadian dollars Review collected by and hosted on G2.com. What problems is CareSmartz360 solving and how is that benefiting you? Making our scheduling caregivers and communicating with them so easy. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SH Syed H. Agency Manager Mid-Market (51-1000 emp.) 8/3/2022 "Outstanding & Robust software!" 5/5 What do you like best about CareSmartz360? They are always available to help. The chat function is the best, no need to call someone and wait to get assistance. Its always available. Review collected by and hosted on G2.com. What do you dislike about CareSmartz360? Cant come up with one right? It's been three months and everything is flowless. Review collected by and hosted on G2.com. What problems is CareSmartz360 solving and how is that benefiting you? Quick export to QuickBooks and Paychex has saved me a lot of time. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Brian P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian P.") BP Brian P. Owner Mid-Market (51-1000 emp.) 9/1/2022 "Great software for the investment!" 4.5/5 What do you like best about CareSmartz360? Ease of use, ease of deployment to office staff, ease of billing and payroll Review collected by and hosted on G2.com. What do you dislike about CareSmartz360? Development of app for office staff was slow, sometimes slows down Review collected by and hosted on G2.com. What problems is CareSmartz360 solving and how is that benefiting you? Cloud-based with real-time updates makes working from anywhere very easy Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 8/24/2022 "Feedback x2" 5/5 What do you like best about CareSmartz360? Easily accessible to find information about clients without having to switch to different windows. Review collected by and hosted on G2.com. What do you dislike about CareSmartz360? I cannot find the caregivers number once i click on their name on a scheduled shift. Review collected by and hosted on G2.com. What problems is CareSmartz360 solving and how is that benefiting you? information not being lost with the dashboard. With clear care i wasn't able to see the responses from caregivers whenever i would send out a message via the software app. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![info V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "info V.") IV info V. Client Care and Operations Manger Mid-Market (51-1000 emp.) 3/2/2022 "Truly smart care" 4.5/5 What do you like best about CareSmartz360? Very easy to use, user friendly, takes a significantly less time to learn and master Review collected by and hosted on G2.com. What do you dislike about CareSmartz360? The layout could be better with more colours- customizable, A few more shortcuts for different functions Review collected by and hosted on G2.com. What problems is CareSmartz360 solving and how is that benefiting you? Automated billing, Scheduling, clocking in and out for workers' account maintenance for clients, and many more Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic TD Travis D. Vice President Mid-Market (51-1000 emp.) 12/10/2021 "User Friendly and Great Customer Service!" 5/5 What do you like best about CareSmartz360? Caresmartz is extremely user friendly with a quick learning curve. The development team and customer service team are always willing to help and customize features to fit our business model. Review collected by and hosted on G2.com. What do you dislike about CareSmartz360? There is no true downside. Any report or feature that needs adjusting is sent to the development team and adjusted to fit our needs. Review collected by and hosted on G2.com. Recommendations to others considering CareSmartz360: Save the leg work and hardships that our company went through. Caresmartz was not the first software we used however, it will definitely be our last. Review collected by and hosted on G2.com. What problems is CareSmartz360 solving and how is that benefiting you? The speed and efficiency of scheduling has improved dramatically since leaving our last software for Caresmartz. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 10/29/2021 "Caresmartz is user friendly" 4.5/5 What do you like best about CareSmartz360? The customer service is top-notch. There's always someone ready to help out. Review collected by and hosted on G2.com. What do you dislike about CareSmartz360? There's no customer help desk during the weekend. Review collected by and hosted on G2.com. What problems is CareSmartz360 solving and how is that benefiting you? Time tracking for payroll. It helps that we can customize each caregiver's rate for billing. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about CareSmartz360? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about CareSmartz360 ](https://www.g2.com/products/caresmartz360/discussions/new) ![Amit (Kevin) D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amit (Kevin) D.") AD Amit (Kevin) Doda • Last activity almost 3 years ago What are your favorite features in CareSmartz360 Home Care Software and why? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/what-are-your-favorite-features-in-caresmartz360-home-care-software-and-why) GU Guest User • Last activity almost 3 years ago What is CareSmartz360 used for? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-caresmartz360-used-for) [ View all Discussions ](https://www.g2.com/products/caresmartz360/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 12 months ### Average Discount 7% [ View More Pricing Information ](https://www.g2.com/products/caresmartz360/pricing) CareSmartz360 Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ab8dd331091a5e1b4dc7e19bd474f7c3/axiscare-home-care-software.jpg "Product Avatar Image") AxisCare Home Care Software 4.7/5(236) [ Compare Now ](https://www.g2.com/compare/axiscare-home-care-software-vs-caresmartz360) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4254e92520b112de9e383f46bc549b3/wellsky-personal-care.png "Product Avatar Image") WellSky Personal Care 4.4/5(143) [ Compare Now ](https://www.g2.com/compare/caresmartz360-vs-wellsky-personal-care) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8a3684502a0ef99410092c51d634d14e/alayacare-alayacare.png "Product Avatar Image") AlayaCare 4/5(75) [ Compare Now ](https://www.g2.com/compare/alayacare-alayacare-vs-caresmartz360) ##### ##### CareSmartz360 Features Administrative Time Tracking and Scheduling Agency Management Mobile App Value-Based Care Clinical Charting Electronic Visit Verification (EVV) Carer Coordination [ View More Features ](https://www.g2.com/products/caresmartz360/features) ## Top-Rated Alternatives [ ![AxisCare Home Care Software](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AxisCare Home Care Software") AxisCare Home Care Software 4.7/5(236) ](https://www.g2.com/products/axiscare-home-care-software/reviews) [ ![WellSky Personal Care](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "WellSky Personal Care") WellSky Personal Care 4.4/5(143) ](https://www.g2.com/products/wellsky-personal-care/reviews) [ ![Therap Services](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Therap Services") Therap Services 4.6/5(230) ](https://www.g2.com/products/therap-services/reviews) [ View All Alternatives ](https://www.g2.com/products/caresmartz360/competitors/alternatives) ##### Categories on G2 [Home Care Agency Management](https://www.g2.com/categories/home-care-agency-management) ##### Explore More [What are the best platforms for integrating demand planning with ERP systems?](https://www.g2.com/discussions/what-are-the-best-platforms-for-integrating-demand-planning-with-erp-systems)[Which inspection management platforms work offline and sync back to the system automatically when field teams get connectivity again?](https://www.g2.com/discussions/which-inspection-management-platforms-work-offline-and-sync-back-to-the-system-automatically-when-field-teams-get-connectivity-again)[Which RPA app is best for streamlining workflow in my business?](https://www.g2.com/discussions/which-rpa-app-is-best-for-streamlining-workflow-in-my-business) [Which managed mobility services tools work best for small teams lacking dedicated IT support staff who need hands-off device management?](https://www.g2.com/discussions/which-managed-mobility-services-tools-work-best-for-small-teams-lacking-dedicated-it-support-staff-who-need-hands-off-device-management%20)[Is a dedicated digital advertising intelligence platform worth it for a mid-market marketing team?](https://www.g2.com/discussions/is-a-dedicated-digital-advertising-intelligence-platform-worth-it-for-a-mid-market-marketing-team%20)[Best e-commerce solutions for a large retail company](https://www.g2.com/discussions/best-e-commerce-solutions-for-a-large-retail-company) [Show MoreShow Less](javascript:void(0);)