--- title: CareSmartz360 Reviews meta\_title: 'CareSmartz360 Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 69 reviews by the users' company size, role or industry to find out how CareSmartz360 works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 69 scale: '5' date\_modified: '2026-08-12' parent\_category: name: Ambulatory url: https://www.g2.com/categories/ambulatory --- # CareSmartz360 Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by CareSmartz360 but has limited features. Are you part of the CareSmartz360 team? [Upgrade your plan](https://my.g2.com/caresmartz360/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! CareSmartz360 is an AI-powered, cloud-based home care management platform designed to assist large and multi-location home care agencies in navigating complex and regulated environments. This comprehensive solution caters specifically to agencies that require robust operational control, visibility, and compliance while managing high-volume operations across various locations. With a proven track record of supporting over 1,000 home care agencies, CareSmartz360 integrates Electronic Visit Verification (EVV) across more than 45 states, boasting a 95% client satisfaction rating. The platform is particularly beneficial for agencies that handle diverse billing types, including Private Pay, Medicaid, Long-Term Care Insurance (LTCI), and Veterans Affairs. CareSmartz360 streamlines complex reimbursement workflows by offering features such as authorization utilization monitoring, automated claim validation, and Electronic Data Interchange (EDI) support. These capabilities are designed to minimize claim denials, prevent revenue leakage, and safeguard cash flow, making it an essential tool for agencies focused on financial stability and compliance. CareSmartz360 stands out by providing a fully integrated system that consolidates various operational aspects into a single platform. Users can manage point-of-care activities, enterprise scheduling, billing, payroll, accounting, HR management, reporting, customer relationship management (CRM), telephony, and caregiver training seamlessly. This integration allows agencies to oversee multiple locations and franchise operations from a unified interface, ensuring centralized governance while allowing for branch-level flexibility. The platform also features a multilingual caregiver mobile app that enhances operational efficiency through GPS-based clock-ins and clock-outs, geofencing, real-time alerts, and secure communication. For administrative teams, the Agency mobile app facilitates remote management of scheduling, approvals, and operational coordination, ensuring that visibility and control are maintained regardless of location. Leadership teams benefit from over 200 built-in reports and customizable dashboards that provide insights into utilization, compliance, revenue performance, and workforce metrics across all locations. CareSmartz360 is built on a HIPAA-compliant, SOC 2-certified architecture secured by Microsoft Azure infrastructure, ensuring a reliable system with 99.9% uptime. The platform's integration capabilities with leading payroll, accounting, tax credit, and training providers support the evolving operational needs of home care agencies. With structured onboarding, enterprise data migration, and responsive human support, CareSmartz360 facilitates a smooth transition for agencies, allowing them to focus on compliance, workforce stability, and long-term growth. * * * Seller [Netsmartz](https://www.g2.com/sellers/netsmartz) Discussions [CareSmartz360 Community](https://www.g2.com/products/caresmartz360/discuss) Languages Supported English, French, Korean, Russian, Spanish, Vietnamese, Chinese (Simplified) Solution Type Best-of-Breed Overview by Jess Mann (Director of Strategic Partnership) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 12 months [ View More Pricing Information ](https://www.g2.com/products/caresmartz360/pricing) ## Top-Rated Alternatives [ ![AxisCare Home Care Software](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AxisCare Home Care Software") AxisCare Home Care Software 4.7/5(236) ](https://www.g2.com/products/axiscare-home-care-software/reviews) [ ![WellSky Personal Care](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "WellSky Personal Care") WellSky Personal Care 4.4/5(143) ](https://www.g2.com/products/wellsky-personal-care/reviews) [ ![Therap Services](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Therap Services") Therap Services 4.6/5(230) ](https://www.g2.com/products/therap-services/reviews) [ View All Alternatives ](https://www.g2.com/products/caresmartz360/competitors/alternatives) ## User Insights Average based on 69 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## CareSmartz360 Integrations (13) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ADP Workforce Now ](https://www.g2.com/products/adp-workforce-now/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Celero ](https://www.g2.com/products/celero/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Change Healthcare ](https://www.g2.com/products/change-healthcare-change-healthcare/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Checkr ](https://www.g2.com/products/checkr/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dotnet Report Builder ](https://www.g2.com/products/dotnet-report-builder/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Fourlane ](https://www.g2.com/products/fourlane/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Home Care Pulse ](https://www.g2.com/products/home-care-pulse/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Paychex ](https://www.g2.com/products/paychex/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Online ](https://www.g2.com/products/quickbooks-online/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Rockerbox ](https://www.g2.com/products/rockerbox/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Tapcheck ](https://www.g2.com/products/tapcheck/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Viventium Software ](https://www.g2.com/products/viventium-software/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Waystar ](https://www.g2.com/products/waystar/reviews) Show More ![Marty A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marty A.") MA Marty A. Small-Business (50 or fewer emp.) 9/20/2023 "Highly Recommend" 5/5 What do you like best about CareSmartz360? Customer support and ease of use. Very affordable for what it offers. Review collected by and hosted on G2.com. What do you dislike about CareSmartz360? We dislike the billing side of caresmartz360. We typically don't use it becuase there's too many variables. Review collected by and hosted on G2.com. What problems is CareSmartz360 solving and how is that benefiting you? none Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Durga G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Durga G.") DG Durga G. Small-Business (50 or fewer emp.) 8/7/2023 "Feedback" 5/5 What do you like best about CareSmartz360? Great customer services. Turn around timings are great. Easy process. Rohan is amazing from customer service team! Review collected by and hosted on G2.com. What do you dislike about CareSmartz360? It will be nice if we provide a feeedback, they respond to that quickly Review collected by and hosted on G2.com. What problems is CareSmartz360 solving and how is that benefiting you? Easy system Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic SD Sharvanekia D. Small-Business (50 or fewer emp.) 8/14/2023 "S.A.C HOMECARE REVIEW" 5/5 What do you like best about CareSmartz360? It's very user friendly and state compliant Review collected by and hosted on G2.com. What do you dislike about CareSmartz360? There nothing I can think of at this time. Review collected by and hosted on G2.com. What problems is CareSmartz360 solving and how is that benefiting you? EVV tracking and transmission of client/ aide files. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic SD Specialized CG Services D. A Mid-Market (51-1000 emp.) 8/22/2022 "It's very detailed and easy to work around with." 5/5 What do you like best about CareSmartz360? I love the simplicity of it. I can work on schedules at the same time look up compliance. And unavailability. I can do so much at once. And communicate with our caregiver from here. I am still learning more on what else caresmartz is capable of. Review collected by and hosted on G2.com. What do you dislike about CareSmartz360? So far the only downside is that there isn't an option YET, to input Insurance clients. There is certain payers that are Insurance and the kind of profile I need to put them under Caresmartz360 doesn't have YET. Review collected by and hosted on G2.com. What problems is CareSmartz360 solving and how is that benefiting you? Anytime I have a question on finding how howni can working on a certain tasks or where I can find what I need to do or looking for, the help chat is there and they respond quickly to try to help. I like they are on top of that and they do not make you wait long for a response. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AM Aldon M. Agency Administrator Small-Business (50 or fewer emp.) 12/15/2022 "The program is very user friendly" 5/5 What do you like best about CareSmartz360? I like the fact that it's almost 100% customizable to our preferences. Review collected by and hosted on G2.com. What do you dislike about CareSmartz360? To be honest, I have not seen any downsides but, I will report when I do. Review collected by and hosted on G2.com. What problems is CareSmartz360 solving and how is that benefiting you? it sovles the problem for me calling aides to verify that they are indeed at work and the time they actually got there. It also helps me with scheduling. I can see it all on one platform and make changes very easily and is viewed by the aides in real time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Morality H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Morality H.") MH Morality H. Small-Business (50 or fewer emp.) 3/29/2023 "Happy Client!" 5/5 What do you like best about CareSmartz360? I like the helpfulness of the team and kindness. Review collected by and hosted on G2.com. What do you dislike about CareSmartz360? So far so good. No Issues with the system. Review collected by and hosted on G2.com. What problems is CareSmartz360 solving and how is that benefiting you? It helps will billing, scheduling, caregivers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AR Angela R. Mid-Market (51-1000 emp.) 3/8/2023 "Caresmartz Review" 5/5 What do you like best about CareSmartz360? I love the fact our caregivers can clock in and out from the Caresmartz app, write their care notes, and review their schedules on the app. Review collected by and hosted on G2.com. What do you dislike about CareSmartz360? The app for the office personnel is a great tool, however not very user-friendly. Review collected by and hosted on G2.com. What problems is CareSmartz360 solving and how is that benefiting you? Caresmartz is working on adding our onboarding orientation and yearly compliance so that all we have to do is send it to the caregiver when needed. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Josh V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josh V.") JV Josh V. Administrator Small-Business (50 or fewer emp.) 7/21/2022 "Easy and user friendly" 5/5 What do you like best about CareSmartz360? Caresmartz360 was easy to learn and even easier to use on a daily basis. The support team is out of this world and makes it a sincere effort to ensure the best experience possible. The caregiver app is user friendly as well. Review collected by and hosted on G2.com. What do you dislike about CareSmartz360? There isn't much I do not like about Caresmartz360. I wish more of the administrative work would be available on the administrators side of the app. Other than that, this program is the best. Review collected by and hosted on G2.com. What problems is CareSmartz360 solving and how is that benefiting you? Caresmartz360 makes it easy to onboard new clients and caregivers alike. It makes it easy to track tasks, hours, and caregiver availability. It saves hours of my teams time each week. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic TP TaKeisha P. Agency Manager Small-Business (50 or fewer emp.) 12/8/2022 "The service we long for." 5/5 What do you like best about CareSmartz360? They follow up with you. Before you even realize you need them. Review collected by and hosted on G2.com. What do you dislike about CareSmartz360? Nothing. I have been impressed with the support. Review collected by and hosted on G2.com. What problems is CareSmartz360 solving and how is that benefiting you? Uploading required information to EVV. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AG Allan G. Administrator Small-Business (50 or fewer emp.) 11/28/2022 "Excellent support service that helps run your business smoothly" 5/5 What do you like best about CareSmartz360? Support we receive when we call or run into trouble Review collected by and hosted on G2.com. What do you dislike about CareSmartz360? So far there have been no issues with the software. Review collected by and hosted on G2.com. What problems is CareSmartz360 solving and how is that benefiting you? Time tracking, scheduling, assessment and care plans made easy. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about CareSmartz360? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about CareSmartz360 ](https://www.g2.com/products/caresmartz360/discussions/new) ![Amit (Kevin) D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amit (Kevin) D.") AD Amit (Kevin) Doda • Last activity almost 3 years ago What are your favorite features in CareSmartz360 Home Care Software and why? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/what-are-your-favorite-features-in-caresmartz360-home-care-software-and-why) GU Guest User • Last activity almost 3 years ago What is CareSmartz360 used for? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-caresmartz360-used-for) [ View all Discussions ](https://www.g2.com/products/caresmartz360/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 12 months ### Average Discount 7% [ View More Pricing Information ](https://www.g2.com/products/caresmartz360/pricing) CareSmartz360 Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ab8dd331091a5e1b4dc7e19bd474f7c3/axiscare-home-care-software.jpg "Product Avatar Image") AxisCare Home Care Software 4.7/5(236) [ Compare Now ](https://www.g2.com/compare/axiscare-home-care-software-vs-caresmartz360) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4254e92520b112de9e383f46bc549b3/wellsky-personal-care.png "Product Avatar Image") WellSky Personal Care 4.4/5(143) [ Compare Now ](https://www.g2.com/compare/caresmartz360-vs-wellsky-personal-care) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8a3684502a0ef99410092c51d634d14e/alayacare-alayacare.png "Product Avatar Image") AlayaCare 4/5(75) [ Compare Now ](https://www.g2.com/compare/alayacare-alayacare-vs-caresmartz360) ##### ##### CareSmartz360 Features Administrative Time Tracking and Scheduling Agency Management Mobile App Value-Based Care Clinical Charting Electronic Visit Verification (EVV) Carer Coordination [ View More Features ](https://www.g2.com/products/caresmartz360/features) ##### Categories on G2 [Home Care Agency Management](https://www.g2.com/categories/home-care-agency-management) ##### Explore More [Which enterprise content delivery network (eCDN) tools are proven to achieve ultra-low latency globally for real-time streaming?](https://www.g2.com/discussions/which-enterprise-content-delivery-network-ecdn-tools-are-proven-to-achieve-ultra-low-latency-globally-for-real-time-streaming)[What's the best virtual desktop infrastructure (VDI) for mid-market companies based on manager reviews?](https://www.g2.com/discussions/what-s-the-best-virtual-desktop-infrastructure-vdi-for-mid-market-companies-based-on-manager-reviews)[Which meeting room booking system offers the most intuitive interface?](https://www.g2.com/discussions/which-meeting-room-booking-system-offers-the-most-intuitive-interface) [Best workforce management software for a small business](https://www.g2.com/discussions/best-workforce-management-software-for-a-small-business)[Which cloud directory services make it easiest for IT teams to instantly revoke access across all systems when an employee leaves, based on user reviews?](https://www.g2.com/discussions/which-cloud-directory-services-make-it-easiest-for-it-teams-to-instantly-revoke-access-across-all-systems-when-an-employee-leaves-based-on-user-reviews)[Best e-commerce platform for my small business](https://www.g2.com/discussions/best-e-commerce-platforms-for-small-businesses) [Show MoreShow Less](javascript:void(0);)