--- title: CareSmartz360 Reviews meta\_title: 'CareSmartz360 Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 69 reviews by the users' company size, role or industry to find out how CareSmartz360 works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 69 scale: '5' date\_modified: '2026-08-12' parent\_category: name: Ambulatory url: https://www.g2.com/categories/ambulatory --- # CareSmartz360 Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by CareSmartz360 but has limited features. Are you part of the CareSmartz360 team? [Upgrade your plan](https://my.g2.com/caresmartz360/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! CareSmartz360 is an AI-powered, cloud-based home care management platform designed to assist large and multi-location home care agencies in navigating complex and regulated environments. This comprehensive solution caters specifically to agencies that require robust operational control, visibility, and compliance while managing high-volume operations across various locations. With a proven track record of supporting over 1,000 home care agencies, CareSmartz360 integrates Electronic Visit Verification (EVV) across more than 45 states, boasting a 95% client satisfaction rating. The platform is particularly beneficial for agencies that handle diverse billing types, including Private Pay, Medicaid, Long-Term Care Insurance (LTCI), and Veterans Affairs. CareSmartz360 streamlines complex reimbursement workflows by offering features such as authorization utilization monitoring, automated claim validation, and Electronic Data Interchange (EDI) support. These capabilities are designed to minimize claim denials, prevent revenue leakage, and safeguard cash flow, making it an essential tool for agencies focused on financial stability and compliance. CareSmartz360 stands out by providing a fully integrated system that consolidates various operational aspects into a single platform. Users can manage point-of-care activities, enterprise scheduling, billing, payroll, accounting, HR management, reporting, customer relationship management (CRM), telephony, and caregiver training seamlessly. This integration allows agencies to oversee multiple locations and franchise operations from a unified interface, ensuring centralized governance while allowing for branch-level flexibility. The platform also features a multilingual caregiver mobile app that enhances operational efficiency through GPS-based clock-ins and clock-outs, geofencing, real-time alerts, and secure communication. For administrative teams, the Agency mobile app facilitates remote management of scheduling, approvals, and operational coordination, ensuring that visibility and control are maintained regardless of location. Leadership teams benefit from over 200 built-in reports and customizable dashboards that provide insights into utilization, compliance, revenue performance, and workforce metrics across all locations. CareSmartz360 is built on a HIPAA-compliant, SOC 2-certified architecture secured by Microsoft Azure infrastructure, ensuring a reliable system with 99.9% uptime. The platform's integration capabilities with leading payroll, accounting, tax credit, and training providers support the evolving operational needs of home care agencies. With structured onboarding, enterprise data migration, and responsive human support, CareSmartz360 facilitates a smooth transition for agencies, allowing them to focus on compliance, workforce stability, and long-term growth. * * * Seller [Netsmartz](https://www.g2.com/sellers/netsmartz) Discussions [CareSmartz360 Community](https://www.g2.com/products/caresmartz360/discuss) Languages Supported English, French, Korean, Russian, Spanish, Vietnamese, Chinese (Simplified) Solution Type Best-of-Breed Overview by Jess Mann (Director of Strategic Partnership) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 12 months [ View More Pricing Information ](https://www.g2.com/products/caresmartz360/pricing) ## Top-Rated Alternatives [ ![AxisCare Home Care Software](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AxisCare Home Care Software") AxisCare Home Care Software 4.7/5(236) ](https://www.g2.com/products/axiscare-home-care-software/reviews) [ ![WellSky Personal Care](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "WellSky Personal Care") WellSky Personal Care 4.4/5(143) ](https://www.g2.com/products/wellsky-personal-care/reviews) [ ![Therap Services](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Therap Services") Therap Services 4.6/5(230) ](https://www.g2.com/products/therap-services/reviews) [ View All Alternatives ](https://www.g2.com/products/caresmartz360/competitors/alternatives) ## User Insights Average based on 69 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## CareSmartz360 Integrations (13) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ADP Workforce Now ](https://www.g2.com/products/adp-workforce-now/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Celero ](https://www.g2.com/products/celero/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Change Healthcare ](https://www.g2.com/products/change-healthcare-change-healthcare/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Checkr ](https://www.g2.com/products/checkr/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dotnet Report Builder ](https://www.g2.com/products/dotnet-report-builder/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Fourlane ](https://www.g2.com/products/fourlane/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Home Care Pulse ](https://www.g2.com/products/home-care-pulse/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Paychex ](https://www.g2.com/products/paychex/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Online ](https://www.g2.com/products/quickbooks-online/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Rockerbox ](https://www.g2.com/products/rockerbox/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Tapcheck ](https://www.g2.com/products/tapcheck/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Viventium Software ](https://www.g2.com/products/viventium-software/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Waystar ](https://www.g2.com/products/waystar/reviews) Show More SB Sheryl B. Small-Business (50 or fewer emp.) 9/27/2023 "So Far - Great!" 4.5/5 What do you like best about CareSmartz360? CareSmartz360 is easy to use. If I get stuck with something the chat board is available and they respond really fast. There is also the help center which gives step by step instructions. Review collected by and hosted on G2.com. What do you dislike about CareSmartz360? I am still learning this system. I was previously scheduling on paper so with this system - no dislikes for me. Review collected by and hosted on G2.com. What problems is CareSmartz360 solving and how is that benefiting you? Invoicing and scheduling. I was all pen and paper before. Tried spreadsheet but still to arduous. Reviewed a lot of other systems, but for the money and the use - best choice so far. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic KN Kimberly N. Mid-Market (51-1000 emp.) 9/28/2023 "CareSmartz 360 BEST PROGRAM!" 5/5 What do you like best about CareSmartz360? I like the user friendly piece and how it keeps track of multiple accounts and keeps everyone on the same page. Customer service is super helpful and nice. We use this program every day. We implement many features that come with this program. It was easy to intergrate to this program. It was easy to implement this program to our field staff. Review collected by and hosted on G2.com. What do you dislike about CareSmartz360? Having to make two profiles for caregivers. Review collected by and hosted on G2.com. What problems is CareSmartz360 solving and how is that benefiting you? CareSmartz keeps everything organized and very easy to use. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic D Cyn D. Small-Business (50 or fewer emp.) 1/30/2024 "Smooth, easy to use and knowledgable people" 5/5 What do you like best about CareSmartz360? Having everything you need to do my business under one roof Review collected by and hosted on G2.com. What do you dislike about CareSmartz360? It wasn't a dislike but it was a bit big for me so what I didn't need I dint use. Review collected by and hosted on G2.com. What problems is CareSmartz360 solving and how is that benefiting you? Keeping track of my business from clients to contractors .... Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic HH Haley H. Small-Business (50 or fewer emp.) 8/21/2023 "GREAT EXPERIENCE" 5/5 What do you like best about CareSmartz360? The scheduling is what helps our agency the most making it easy for caregviers to pick up shifts, and allowing it to assist the scheduler by never missing a shift that needs to be covered. Review collected by and hosted on G2.com. What do you dislike about CareSmartz360? Training time to implement can be long process Review collected by and hosted on G2.com. What problems is CareSmartz360 solving and how is that benefiting you? Billing issues, and scheduling issues. This benefits our complany by increasing revenue and automating every day homecare tasks for administrators Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 10/26/2023 "CareSmartz for Homecare and Facilities" 3/5 What do you like best about CareSmartz360? Caregiver portal and the family member portals are very useful. Review collected by and hosted on G2.com. What do you dislike about CareSmartz360? The cost per text message. When scheduling for facilities you are unable to drag a shift to a different patients' room, so it is very time consuming to delete and then create a new shift. Review collected by and hosted on G2.com. What problems is CareSmartz360 solving and how is that benefiting you? Scheduling for many caregivers. Also the portal app for the family members so they can see the schedule in real life time Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 2/21/2024 "CareSmartz" 5/5 What do you like best about CareSmartz360? Easiness of using the app for clocking in and out for employees. Review collected by and hosted on G2.com. What do you dislike about CareSmartz360? There isn't anything I dislike about CareSmartz360. Review collected by and hosted on G2.com. What problems is CareSmartz360 solving and how is that benefiting you? here are any problems tat are identified at this time. When there qre problems, I am able to get them fixed by the tutorials. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic PE Paul E. Small-Business (50 or fewer emp.) 10/31/2023 "Support is always there" 4.5/5 What do you like best about CareSmartz360? - Very easy to follow. - Apps for caregivers - Training is comprehensive Review collected by and hosted on G2.com. What do you dislike about CareSmartz360? - I havent used it for too long to nitice soe dislikes. WIll update Review collected by and hosted on G2.com. What problems is CareSmartz360 solving and how is that benefiting you? - I have everything in one application. Easy to understand and navigate. I can handle almost all aspects of my business in one software Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic VE Vanessa E. Small-Business (50 or fewer emp.) 11/25/2023 "CareSmartz360 everyday" 5/5 What do you like best about CareSmartz360? Having everything in one platform. Having a portal for our employees is also big Review collected by and hosted on G2.com. What do you dislike about CareSmartz360? Nothing really as we haven't had any bad experience yet Review collected by and hosted on G2.com. What problems is CareSmartz360 solving and how is that benefiting you? Operations, scheduling and employee and customer management Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Talisha W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talisha W.") TW Talisha W. Small-Business (50 or fewer emp.) 9/11/2023 "Caresmartz360 is a wonderful platform." 5/5 What do you like best about CareSmartz360? I have access to a live representative, computer sharing, and great customer service, I have never had a problem getting an issue resolved, and I truly love caresmartz360. Review collected by and hosted on G2.com. What do you dislike about CareSmartz360? I have nothing bad to say about caresmartz360. Review collected by and hosted on G2.com. What problems is CareSmartz360 solving and how is that benefiting you? I currently don't have any issues with caresmatrz360 however in the past any representative is always eagerly available to assist with any issue. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic LZ Lesly Z. Small-Business (50 or fewer emp.) 2/21/2023 "fully integrated health care software" 4.5/5 What do you like best about CareSmartz360? As someone who has worked in the healthcare industry, I can say that having a fully integrated health care software can make a massive difference in the delivery of patient care. Review collected by and hosted on G2.com. What do you dislike about CareSmartz360? Multilanguage report for Client basically all communication with client Review collected by and hosted on G2.com. What problems is CareSmartz360 solving and how is that benefiting you? One of the key advantages of this software is the level of integration it offers. All aspects of patient care can be managed within a single system, from initial consultations to follow-up appointments and ongoing care. This allows healthcare professionals to have a complete overview of a patient's treatment plan, which can help to improve care coordination and patient outcomes. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about CareSmartz360? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about CareSmartz360 ](https://www.g2.com/products/caresmartz360/discussions/new) ![Amit (Kevin) D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amit (Kevin) D.") AD Amit (Kevin) Doda • Last activity almost 3 years ago What are your favorite features in CareSmartz360 Home Care Software and why? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/what-are-your-favorite-features-in-caresmartz360-home-care-software-and-why) GU Guest User • Last activity almost 3 years ago What is CareSmartz360 used for? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-caresmartz360-used-for) [ View all Discussions ](https://www.g2.com/products/caresmartz360/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 12 months ### Average Discount 7% [ View More Pricing Information ](https://www.g2.com/products/caresmartz360/pricing) CareSmartz360 Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ab8dd331091a5e1b4dc7e19bd474f7c3/axiscare-home-care-software.jpg "Product Avatar Image") AxisCare Home Care Software 4.7/5(236) [ Compare Now ](https://www.g2.com/compare/axiscare-home-care-software-vs-caresmartz360) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4254e92520b112de9e383f46bc549b3/wellsky-personal-care.png "Product Avatar Image") WellSky Personal Care 4.4/5(143) [ Compare Now ](https://www.g2.com/compare/caresmartz360-vs-wellsky-personal-care) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8a3684502a0ef99410092c51d634d14e/alayacare-alayacare.png "Product Avatar Image") AlayaCare 4/5(75) [ Compare Now ](https://www.g2.com/compare/alayacare-alayacare-vs-caresmartz360) ##### ##### CareSmartz360 Features Administrative Time Tracking and Scheduling Agency Management Mobile App Value-Based Care Clinical Charting Electronic Visit Verification (EVV) Carer Coordination [ View More Features ](https://www.g2.com/products/caresmartz360/features) ##### Categories on G2 [Home Care Agency Management](https://www.g2.com/categories/home-care-agency-management) ##### Explore More [Which enterprise content delivery network (eCDN) tools are proven to achieve ultra-low latency globally for real-time streaming?](https://www.g2.com/discussions/which-enterprise-content-delivery-network-ecdn-tools-are-proven-to-achieve-ultra-low-latency-globally-for-real-time-streaming)[What's the best virtual desktop infrastructure (VDI) for mid-market companies based on manager reviews?](https://www.g2.com/discussions/what-s-the-best-virtual-desktop-infrastructure-vdi-for-mid-market-companies-based-on-manager-reviews)[Which meeting room booking system offers the most intuitive interface?](https://www.g2.com/discussions/which-meeting-room-booking-system-offers-the-most-intuitive-interface) [Best workforce management software for a small business](https://www.g2.com/discussions/best-workforce-management-software-for-a-small-business)[Which cloud directory services make it easiest for IT teams to instantly revoke access across all systems when an employee leaves, based on user reviews?](https://www.g2.com/discussions/which-cloud-directory-services-make-it-easiest-for-it-teams-to-instantly-revoke-access-across-all-systems-when-an-employee-leaves-based-on-user-reviews)[Best e-commerce platform for my small business](https://www.g2.com/discussions/best-e-commerce-platforms-for-small-businesses) [Show MoreShow Less](javascript:void(0);)