--- title: CareSmartz360 Reviews meta\_title: 'CareSmartz360 Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 69 reviews by the users' company size, role or industry to find out how CareSmartz360 works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 69 scale: '5' date\_modified: '2026-08-08' parent\_category: name: Ambulatory url: https://www.g2.com/categories/ambulatory --- # CareSmartz360 Reviews & Product Details Visit Website CareSmartz360 is an AI-powered, cloud-based home care management platform designed to assist large and multi-location home care agencies in navigating complex and regulated environments. This comprehensive solution caters specifically to agencies that require robust operational control, visibility, and compliance while managing high-volume operations across various locations. With a proven track record of supporting over 1,000 home care agencies, CareSmartz360 integrates Electronic Visit Verification (EVV) across more than 45 states, boasting a 95% client satisfaction rating. The platform is particularly beneficial for agencies that handle diverse billing types, including Private Pay, Medicaid, Long-Term Care Insurance (LTCI), and Veterans Affairs. CareSmartz360 streamlines complex reimbursement workflows by offering features such as authorization utilization monitoring, automated claim validation, and Electronic Data Interchange (EDI) support. These capabilities are designed to minimize claim denials, prevent revenue leakage, and safeguard cash flow, making it an essential tool for agencies focused on financial stability and compliance. CareSmartz360 stands out by providing a fully integrated system that consolidates various operational aspects into a single platform. Users can manage point-of-care activities, enterprise scheduling, billing, payroll, accounting, HR management, reporting, customer relationship management (CRM), telephony, and caregiver training seamlessly. This integration allows agencies to oversee multiple locations and franchise operations from a unified interface, ensuring centralized governance while allowing for branch-level flexibility. The platform also features a multilingual caregiver mobile app that enhances operational efficiency through GPS-based clock-ins and clock-outs, geofencing, real-time alerts, and secure communication. For administrative teams, the Agency mobile app facilitates remote management of scheduling, approvals, and operational coordination, ensuring that visibility and control are maintained regardless of location. Leadership teams benefit from over 200 built-in reports and customizable dashboards that provide insights into utilization, compliance, revenue performance, and workforce metrics across all locations. CareSmartz360 is built on a HIPAA-compliant, SOC 2-certified architecture secured by Microsoft Azure infrastructure, ensuring a reliable system with 99.9% uptime. The platform's integration capabilities with leading payroll, accounting, tax credit, and training providers support the evolving operational needs of home care agencies. With structured onboarding, enterprise data migration, and responsive human support, CareSmartz360 facilitates a smooth transition for agencies, allowing them to focus on compliance, workforce stability, and long-term growth. * * * Product Website CareSmartz360 Seller [Netsmartz](https://www.g2.com/sellers/netsmartz) Discussions [CareSmartz360 Community](https://www.g2.com/products/caresmartz360/discuss) Languages Supported English, French, Korean, Russian, Spanish, Vietnamese, Chinese (Simplified) Solution Type Best-of-Breed Overview by Jess Mann (Director of Strategic Partnership) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/caresmartz360/pricing) ## CareSmartz360 Integrations (13) What do users say about integrations? Verified by CareSmartz360 [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ADP Workforce Now ](https://www.g2.com/products/adp-workforce-now/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Celero ](https://www.g2.com/products/celero/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Change Healthcare ](https://www.g2.com/products/change-healthcare-change-healthcare/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Checkr ](https://www.g2.com/products/checkr/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dotnet Report Builder ](https://www.g2.com/products/dotnet-report-builder/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Fourlane ](https://www.g2.com/products/fourlane/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Home Care Pulse ](https://www.g2.com/products/home-care-pulse/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Paychex ](https://www.g2.com/products/paychex/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Online ](https://www.g2.com/products/quickbooks-online/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Rockerbox ](https://www.g2.com/products/rockerbox/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Tapcheck ](https://www.g2.com/products/tapcheck/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Viventium Software ](https://www.g2.com/products/viventium-software/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Waystar ](https://www.g2.com/products/waystar/reviews) Show More ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 5/9/2022 "Easy to use!" 5/5 What do you like best about CareSmartz360? I enjoy the ease of use, prompt customer support, and the mobile app is amazing! I can perform admin tasks on the go! Review collected by and hosted on G2.com. What do you dislike about CareSmartz360? There are a few features on the desktop version that I would like to see on the mobile admin version. I would laso love the option to have employee training modules for my staff in the cargiver version of the app. Review collected by and hosted on G2.com. Recommendations to others considering CareSmartz360: If this is compliant with your state and you like access to lots of support, multiple resources for ongoing learning and to feel supported I highly recommend it. A fellow Agency owner and I shared that we had a similarly great experience with learning how to use the software. Review collected by and hosted on G2.com. What problems is CareSmartz360 solving and how is that benefiting you? EVV management, Digital Care Plan Assessments, and CRM for my clients, service delivrey documentation, billing, and time management. Review collected by and hosted on G2.com. Show More 5/27/2024 Current UserValidated ReviewerSource: Organic ![John M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John M.") JM John M. Administrator Small-Business (50 or fewer emp.) 12/23/2024 "Great product for new Home Care business" 5/5 What do you like best about CareSmartz360? INtegration with other software products Review collected by and hosted on G2.com. What do you dislike about CareSmartz360? Maybe a way to send and recive custom forms with new hires Review collected by and hosted on G2.com. What problems is CareSmartz360 solving and how is that benefiting you? Streamline operations so you need less admin staff Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic SW Sabrina W. Small-Business (50 or fewer emp.) 1/11/2024 "Caresmartz support is incredible" 5/5 What do you like best about CareSmartz360? After using Caresmartz for 6 months, the stand out feature is their customer support, and user guide library. Their live chat agents are friendly and fast. If they don't know something, they will find an answer and get back to you within their deadlines. More importantly, their user guide library is absolutely massive. It's well written and kept up to date so any time I have a question about a feature or process I can actually find usable information to walk me through it. Lots of scheduling software have similar features, but Caresmartz is the only one we have found that actually considers user experience without monitizing the support. Review collected by and hosted on G2.com. What do you dislike about CareSmartz360? There are a couple features I would like to see in upgrades (the ability to plan a visit for a staff without booking it through for example) Review collected by and hosted on G2.com. What problems is CareSmartz360 solving and how is that benefiting you? Families want to be able to see caregiver notes and feedback, as well as their schedules. Caresmartz has a great client portal that is easy for families to use. This reduces phone calls to families and frees up our admin team. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AA Anita A. Administrative assistant Small-Business (50 or fewer emp.) 8/26/2024 "Excellent use of product" 5/5 What do you like best about CareSmartz360? The ease of clocking in and out for all staff, printing reports for clients, and updating information when neccessary. I especially like customer support who are quick to answer back and patient. Review collected by and hosted on G2.com. What do you dislike about CareSmartz360? Cannot think of anything yet. I am new to CareSmartz360 and haven't used it that long. Review collected by and hosted on G2.com. What problems is CareSmartz360 solving and how is that benefiting you? Helped me to document and print out client's daily reports and tasks for the day. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 10/4/2024 "For the most part, CareSmartz is user friendly." 3.5/5 What do you like best about CareSmartz360? Caregiver App is straightforward. The agency app is also easy to use. Tech support and the help centre are really great! Review collected by and hosted on G2.com. What do you dislike about CareSmartz360? The regular updates seemed to mess up other sections of the program. Review collected by and hosted on G2.com. What problems is CareSmartz360 solving and how is that benefiting you? Scheduling and mobile app. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic DY Danielle Y. Small-Business (50 or fewer emp.) 5/8/2024 "Exemplary," 5/5 What do you like best about CareSmartz360? One of the standout aspect of CareSmartz360 is its comprehensive software capabilities, which have greatly enhanced our operations. Additionally, Mr.Gaurav Kumar's consisent support and proactive communication exemplify their dedication to customer satisfaction, fostering a strong partnership dynamic. Review collected by and hosted on G2.com. What do you dislike about CareSmartz360? Genesis Home Health Agency don't have any dislike at this time. We haven't had the time to use the software like we need to because we don't have any clients at this time. Review collected by and hosted on G2.com. What problems is CareSmartz360 solving and how is that benefiting you? At this time i will not answer this question, Genesis Home Health Agency haven't had the opportunity to use this software to our advantage because we don't have any clients at this time. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Lisa S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lisa S.") LS Lisa S. Small-Business (50 or fewer emp.) 5/15/2024 "I have had a pretty great experience overall." 4.5/5 What do you like best about CareSmartz360? This system is fairly easy to use and whenever I get stuck customer service is always there to help. Review collected by and hosted on G2.com. What do you dislike about CareSmartz360? Some of the fields don't allow enough characters, creating and altering the schedule can sometimes be confusing. Review collected by and hosted on G2.com. What problems is CareSmartz360 solving and how is that benefiting you? The software assist me in scheduling payroll an invoicing Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MB Matthew B. CEO Small-Business (50 or fewer emp.) 4/22/2024 "New Agency User Experience" 5/5 What do you like best about CareSmartz360? I recently started using the tool. We are a new company. I have found that the tool is easy to use and a comprehensize solution. Compared to other tools on the market, the tool is very well priced. The onboarding experience has been fantastic. It is well thought out and my dedicated instructor has been excellent. Review collected by and hosted on G2.com. What do you dislike about CareSmartz360? I have to hook up to Quickbooks for Payroll. I would prefer not to have to bring another tool into the mix. Review collected by and hosted on G2.com. What problems is CareSmartz360 solving and how is that benefiting you? I need a comprehensive tool to manage my entire organization. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Lauren R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lauren R.") LR Lauren R. Co-Owner Small-Business (50 or fewer emp.) 11/8/2023 "Worth It!" 5/5 What do you like best about CareSmartz360? Caresmartz 360 is an excellent all-in-one home care software that streamlines operations and enhances caregiver coordination. What I love most about it is the intuitive interface that makes it easy to manage schedules and communicate with the team effortlessly. Review collected by and hosted on G2.com. What do you dislike about CareSmartz360? While CareSmartz offers multiple features, it could benefit from more customizable options to better suit specific business needs. It's user-friendly, but you often find yourself searching deep into the categories to find one simple function you want to change. Review collected by and hosted on G2.com. What problems is CareSmartz360 solving and how is that benefiting you? Staff management, invoicing, and client management. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SK Sarah K. Small-Business (50 or fewer emp.) 6/15/2023 "CareSmartz360" 5/5 What do you like best about CareSmartz360? CareSmartz 360 cares about its clients. They will go out of their way to provide online, by phone or even online meeting assistance to help your business improve. We have been able to streamline our operation. We are now able to see client and staff schedules in real-time. Review collected by and hosted on G2.com. What do you dislike about CareSmartz360? The beginning, when I was setting up all of our clients, was probably one of the more tedious times. This took us some time, but it was an excellent way to learn all the system details. Review collected by and hosted on G2.com. What problems is CareSmartz360 solving and how is that benefiting you? CareSmartz360 has eliminated our need for paper documents. Emergency contacts, medications, etc., are now available through the tablet. Real-time clocking in and out is taking place, and I can see who is where and with what client. We have two programs, and CareSmartz360 allows me to be in one location and see the attendance in both. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about CareSmartz360? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about CareSmartz360 ](https://www.g2.com/products/caresmartz360/discussions/new) ![Amit (Kevin) D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amit (Kevin) D.") AD Amit (Kevin) Doda • Last activity almost 3 years ago What are your favorite features in CareSmartz360 Home Care Software and why? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/what-are-your-favorite-features-in-caresmartz360-home-care-software-and-why) GU Guest User • Last activity almost 3 years ago What is CareSmartz360 used for? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-caresmartz360-used-for) [ View all Discussions ](https://www.g2.com/products/caresmartz360/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 12 months ### Average Discount 7% [ View More Pricing Information ](https://www.g2.com/products/caresmartz360/pricing) CareSmartz360 Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ab8dd331091a5e1b4dc7e19bd474f7c3/axiscare-home-care-software.jpg "Product Avatar Image") AxisCare Home Care Software 4.7/5(236) [ Compare Now ](https://www.g2.com/compare/axiscare-home-care-software-vs-caresmartz360) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4254e92520b112de9e383f46bc549b3/wellsky-personal-care.png "Product Avatar Image") WellSky Personal Care 4.4/5(143) [ Compare Now ](https://www.g2.com/compare/caresmartz360-vs-wellsky-personal-care) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8a3684502a0ef99410092c51d634d14e/alayacare-alayacare.png "Product Avatar Image") AlayaCare 4/5(75) [ Compare Now ](https://www.g2.com/compare/alayacare-alayacare-vs-caresmartz360) ##### ##### CareSmartz360 Features Administrative Time Tracking and Scheduling Agency Management Mobile App Value-Based Care Clinical Charting Electronic Visit Verification (EVV) Carer Coordination [ View More Features ](https://www.g2.com/products/caresmartz360/features) ## Top-Rated Alternatives [ ![AxisCare Home Care Software](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AxisCare Home Care Software") AxisCare Home Care Software 4.7/5(236) ](https://www.g2.com/products/axiscare-home-care-software/reviews) [ ![WellSky Personal Care](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "WellSky Personal Care") WellSky Personal Care 4.4/5(143) ](https://www.g2.com/products/wellsky-personal-care/reviews) [ ![Therap Services](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Therap Services") Therap Services 4.6/5(230) ](https://www.g2.com/products/therap-services/reviews) [ View All Alternatives ](https://www.g2.com/products/caresmartz360/competitors/alternatives) ##### Categories on G2 [Home Care Agency Management](https://www.g2.com/categories/home-care-agency-management) ##### Explore More [What are the best platforms for integrating demand planning with ERP systems?](https://www.g2.com/discussions/what-are-the-best-platforms-for-integrating-demand-planning-with-erp-systems)[Which inspection management platforms work offline and sync back to the system automatically when field teams get connectivity again?](https://www.g2.com/discussions/which-inspection-management-platforms-work-offline-and-sync-back-to-the-system-automatically-when-field-teams-get-connectivity-again)[Which RPA app is best for streamlining workflow in my business?](https://www.g2.com/discussions/which-rpa-app-is-best-for-streamlining-workflow-in-my-business) [Which managed mobility services tools work best for small teams lacking dedicated IT support staff who need hands-off device management?](https://www.g2.com/discussions/which-managed-mobility-services-tools-work-best-for-small-teams-lacking-dedicated-it-support-staff-who-need-hands-off-device-management%20)[Is a dedicated digital advertising intelligence platform worth it for a mid-market marketing team?](https://www.g2.com/discussions/is-a-dedicated-digital-advertising-intelligence-platform-worth-it-for-a-mid-market-marketing-team%20)[Best e-commerce solutions for a large retail company](https://www.g2.com/discussions/best-e-commerce-solutions-for-a-large-retail-company) [Show MoreShow Less](javascript:void(0);)