--- title: CareSmartz360 Reviews meta\_title: 'CareSmartz360 Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 69 reviews by the users' company size, role or industry to find out how CareSmartz360 works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 69 scale: '5' date\_modified: '2026-08-08' parent\_category: name: Ambulatory url: https://www.g2.com/categories/ambulatory --- # CareSmartz360 Reviews & Product Details Visit Website CareSmartz360 is an AI-powered, cloud-based home care management platform designed to assist large and multi-location home care agencies in navigating complex and regulated environments. This comprehensive solution caters specifically to agencies that require robust operational control, visibility, and compliance while managing high-volume operations across various locations. With a proven track record of supporting over 1,000 home care agencies, CareSmartz360 integrates Electronic Visit Verification (EVV) across more than 45 states, boasting a 95% client satisfaction rating. The platform is particularly beneficial for agencies that handle diverse billing types, including Private Pay, Medicaid, Long-Term Care Insurance (LTCI), and Veterans Affairs. CareSmartz360 streamlines complex reimbursement workflows by offering features such as authorization utilization monitoring, automated claim validation, and Electronic Data Interchange (EDI) support. These capabilities are designed to minimize claim denials, prevent revenue leakage, and safeguard cash flow, making it an essential tool for agencies focused on financial stability and compliance. CareSmartz360 stands out by providing a fully integrated system that consolidates various operational aspects into a single platform. Users can manage point-of-care activities, enterprise scheduling, billing, payroll, accounting, HR management, reporting, customer relationship management (CRM), telephony, and caregiver training seamlessly. This integration allows agencies to oversee multiple locations and franchise operations from a unified interface, ensuring centralized governance while allowing for branch-level flexibility. The platform also features a multilingual caregiver mobile app that enhances operational efficiency through GPS-based clock-ins and clock-outs, geofencing, real-time alerts, and secure communication. For administrative teams, the Agency mobile app facilitates remote management of scheduling, approvals, and operational coordination, ensuring that visibility and control are maintained regardless of location. Leadership teams benefit from over 200 built-in reports and customizable dashboards that provide insights into utilization, compliance, revenue performance, and workforce metrics across all locations. CareSmartz360 is built on a HIPAA-compliant, SOC 2-certified architecture secured by Microsoft Azure infrastructure, ensuring a reliable system with 99.9% uptime. The platform's integration capabilities with leading payroll, accounting, tax credit, and training providers support the evolving operational needs of home care agencies. With structured onboarding, enterprise data migration, and responsive human support, CareSmartz360 facilitates a smooth transition for agencies, allowing them to focus on compliance, workforce stability, and long-term growth. * * * Product Website CareSmartz360 Seller [Netsmartz](https://www.g2.com/sellers/netsmartz) Discussions [CareSmartz360 Community](https://www.g2.com/products/caresmartz360/discuss) Languages Supported English, French, Korean, Russian, Spanish, Vietnamese, Chinese (Simplified) Solution Type Best-of-Breed Overview by Jess Mann (Director of Strategic Partnership) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/caresmartz360/pricing) ## CareSmartz360 Integrations (13) What do users say about integrations? Verified by CareSmartz360 [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ADP Workforce Now ](https://www.g2.com/products/adp-workforce-now/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Celero ](https://www.g2.com/products/celero/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Change Healthcare ](https://www.g2.com/products/change-healthcare-change-healthcare/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Checkr ](https://www.g2.com/products/checkr/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dotnet Report Builder ](https://www.g2.com/products/dotnet-report-builder/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Fourlane ](https://www.g2.com/products/fourlane/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Home Care Pulse ](https://www.g2.com/products/home-care-pulse/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Paychex ](https://www.g2.com/products/paychex/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Online ](https://www.g2.com/products/quickbooks-online/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Rockerbox ](https://www.g2.com/products/rockerbox/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Tapcheck ](https://www.g2.com/products/tapcheck/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Viventium Software ](https://www.g2.com/products/viventium-software/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Waystar ](https://www.g2.com/products/waystar/reviews) Show More ![Ana P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ana P.") AP Ana P. Care Manager Small-Business (50 or fewer emp.) 6/4/2025 "Streamlining Home Care with CareSmartz360" 4.5/5 What do you like best about CareSmartz360? The customer service is excellent. They provide tutorials and webinars on top of that so they support you every step of the way and ensure you are getting the most out of what the system can offer in terms of streamlining admin and operations. They are also easy to reach out to and provide quick assistance when needed. Review collected by and hosted on G2.com. What do you dislike about CareSmartz360? I have to take extra time to learn all its features, and that is because I am not really a technical person. But overall, it's good and worth it. Review collected by and hosted on G2.com. What problems is CareSmartz360 solving and how is that benefiting you? Scheduling is tricky, especially when you are dealing with multiple schedules and revising schedules. The system doesn't only help in making it quick and easy to build or modify schedules, it also identifies conflicting schedules and client and caregiver matching, which is critical to the business and client experience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 7/14/2025 "Outstanding Customer Service and Platform\*\*\*\*\*\*\*\*" 5/5 What do you like best about CareSmartz360? CareSmartz360 is a great tool for homecare agency owners. It makes managing operations so much easier from scheduling and billing to caregiver communication. What really stands out is their support team, they're responsive, knowledgeable, and always willing to help. It’s clear they care about their clients' success. Review collected by and hosted on G2.com. What do you dislike about CareSmartz360? While CareSmartz360 is a strong platform overall, there are a few areas that could be improved. The user interface can feel a bit overwhelming at first, especially for new staff. Some features take a few extra steps to access or aren’t as intuitive as they could be. Also, occasional system has minor glitches can interrupt workflow. That said, the support team is very responsive and usually quick to resolve any issues. Review collected by and hosted on G2.com. What problems is CareSmartz360 solving and how is that benefiting you? CareSmartz360 helps solve many of the day-to-day challenges of running a homecare agency. It streamlines scheduling, simplifies billing and payroll, tracks caregiver compliance, and centralizes client information—all in one platform. This has saved us a lot of time, reduced errors, and improved communication between office staff and caregivers. Overall, it’s helped us run more efficiently and provide better care to our clients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic KM Kennedy M. Administrator Small-Business (50 or fewer emp.) 6/19/2025 "Prism Home Health Care, LLC" 4/5 What do you like best about CareSmartz360? The platform brings together scheduling, caregiver communication, billing, and compliance tracking in one place, which saves us a lot of time and reduces errors. The mobile app is also a huge plus—it makes it easy for caregivers to clock in/out, view their schedules, and access care plans on the go. Review collected by and hosted on G2.com. What do you dislike about CareSmartz360? While the platform is feature-rich, the learning curve for new users can be a bit steep. Some functions aren’t as intuitive as they could be, so better in-app guidance or tutorials would be helpful. Review collected by and hosted on G2.com. What problems is CareSmartz360 solving and how is that benefiting you? Before using the platform, managing caregiver schedules and tracking visits manually was time-consuming and error-prone. Now, with real-time scheduling and GPS-based clock-ins and clock-outs through the mobile app, we’ve reduced missed shifts and improved accountability. Review collected by and hosted on G2.com. Show More 6/20/2025 Current UserValidated ReviewerSource: Organic ![Linda T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Linda T.") LT Linda T. Independent Business Consultant Small-Business (50 or fewer emp.) 7/23/2025 "Scheduling Software" 5/5 What do you like best about CareSmartz360? Caresmartz is a web based scheduling and communication software. Using the software saves time and energy in creating staff and client schedules and helps in communicating a clear and concise message. Review collected by and hosted on G2.com. What do you dislike about CareSmartz360? Sometimes the mobile app is not "enough". I can't be at my desk all of the time. This creates a disconnect for communication with workers. Review collected by and hosted on G2.com. What problems is CareSmartz360 solving and how is that benefiting you? Again-the software reduced pages of paper for scheduling, saves hours of labor. A few clicks can get a whole month of shifts added or deleted. The one message, multiple receivers process saves time and energy and therefore dollars. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Africa J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Africa J.") AJ Africa J. Owner Small-Business (50 or fewer emp.) 7/1/2025 "I really enjoyed working with caresmartz360" 5/5 What do you like best about CareSmartz360? Caresmartz360 has made it really easy for a small business owner like myself to manage my staff time and placement with clients all from the comfort of my computer when I had questions the staff at caresmartz360 was very helpful with answering my questions I would recommend them to anyone that needs a reliable service for their evv system Review collected by and hosted on G2.com. What do you dislike about CareSmartz360? I have no complaints with caresmartz360. Review collected by and hosted on G2.com. What problems is CareSmartz360 solving and how is that benefiting you? I needed way to track time with a client and keep up with scheduling in I was able to do it with caresmartz360 Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Maria G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maria G.") MG Maria G. Owner Small-Business (50 or fewer emp.) 11/12/2025 "Exceptional Personalized Support and Service" 5/5 What do you like best about CareSmartz360? Caresmartz customer service is provides concierge care. It is personalized, timely and available when we need it. Review collected by and hosted on G2.com. What do you dislike about CareSmartz360? We required some extra customization but they attended to it conscientiously. Review collected by and hosted on G2.com. What problems is CareSmartz360 solving and how is that benefiting you? Caresmartz360 is taking care of our home care scheduling needs. It plays a vital role for every client and staff member and it's successful use is non-negotiable for us. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Brian B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian B.") BB Brian B. Chief Executive Officer Small-Business (50 or fewer emp.) 8/18/2025 "The absolute best care and support team" 4/5 What do you like best about CareSmartz360? Hands down the best care and support team in the industry across any platform. They’re incredibly responsive not afraid to pick up the phone to call you if they need to offer tons of resources. Review collected by and hosted on G2.com. What do you dislike about CareSmartz360? They’re not as many integrations to third-party platforms Review collected by and hosted on G2.com. What problems is CareSmartz360 solving and how is that benefiting you? Cash Mart make some billing and payroll a breeze with their import export integrations Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 5/29/2025 "It has everything you need at the BEST price!" 5/5 What do you like best about CareSmartz360? CareSmartz360 is an exceptional software platform that I use for my home care business, Bay Area Senior Home Care. It is intuitive to navigate, they provide all of the training you need to be a wiz at it and their customer support is always available! My caregivers have no problems with it. Lastly, it is priced fair. Compared to the number 1 leader in the space, it is a bargain! Review collected by and hosted on G2.com. What do you dislike about CareSmartz360? There are so many features to make your life easier it just takes some time to learn them all. My advice is to learn a little every day. Review collected by and hosted on G2.com. What problems is CareSmartz360 solving and how is that benefiting you? As long as my caregiver find it simple to use and it keeps all of the records of my clients - I'm happy Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Mid-Market (51-1000 emp.) 5/22/2025 "Caresmartz360 provides an exceptional software with stellar costumer service" 5/5 What do you like best about CareSmartz360? I love how user friendly it is for caregivers and admin alike. I like how quickly the support staff responds and their dedication to resolving and issues or questions that may arise. Overall great software with amazing staff. Review collected by and hosted on G2.com. What do you dislike about CareSmartz360? I don't find anything I can say I truly dislike, so far so great! Review collected by and hosted on G2.com. What problems is CareSmartz360 solving and how is that benefiting you? Caresmartz360 helps us keep our caregiver and client portals organized and easy to access. They make billing and payroll a breeze and their support staff aides in any integration needed to optimize our workforce. They are knowledgeable and help us navigate any hiccups on our end. The schedule building is user friendly and easy to follow which has really been a dream. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 6/4/2025 "Confiable Home Healthcare" 4.5/5 What do you like best about CareSmartz360? Easy to use for scheduling, user friendly Review collected by and hosted on G2.com. What do you dislike about CareSmartz360? Caregivers unable to clock in and out issues. Review collected by and hosted on G2.com. What problems is CareSmartz360 solving and how is that benefiting you? They assist with scheduling using the mobile app component. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about CareSmartz360? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about CareSmartz360 ](https://www.g2.com/products/caresmartz360/discussions/new) ![Amit (Kevin) D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amit (Kevin) D.") AD Amit (Kevin) Doda • Last activity almost 3 years ago What are your favorite features in CareSmartz360 Home Care Software and why? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/what-are-your-favorite-features-in-caresmartz360-home-care-software-and-why) GU Guest User • Last activity almost 3 years ago What is CareSmartz360 used for? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-caresmartz360-used-for) [ View all Discussions ](https://www.g2.com/products/caresmartz360/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 12 months ### Average Discount 7% [ View More Pricing Information ](https://www.g2.com/products/caresmartz360/pricing) CareSmartz360 Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ab8dd331091a5e1b4dc7e19bd474f7c3/axiscare-home-care-software.jpg "Product Avatar Image") AxisCare Home Care Software 4.7/5(236) [ Compare Now ](https://www.g2.com/compare/axiscare-home-care-software-vs-caresmartz360) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4254e92520b112de9e383f46bc549b3/wellsky-personal-care.png "Product Avatar Image") WellSky Personal Care 4.4/5(143) [ Compare Now ](https://www.g2.com/compare/caresmartz360-vs-wellsky-personal-care) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8a3684502a0ef99410092c51d634d14e/alayacare-alayacare.png "Product Avatar Image") AlayaCare 4/5(75) [ Compare Now ](https://www.g2.com/compare/alayacare-alayacare-vs-caresmartz360) ##### ##### CareSmartz360 Features Administrative Time Tracking and Scheduling Agency Management Mobile App Value-Based Care Clinical Charting Electronic Visit Verification (EVV) Carer Coordination [ View More Features ](https://www.g2.com/products/caresmartz360/features) ## Top-Rated Alternatives [ ![AxisCare Home Care Software](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AxisCare Home Care Software") AxisCare Home Care Software 4.7/5(236) ](https://www.g2.com/products/axiscare-home-care-software/reviews) [ ![WellSky Personal Care](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "WellSky Personal Care") WellSky Personal Care 4.4/5(143) ](https://www.g2.com/products/wellsky-personal-care/reviews) [ ![Therap Services](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Therap Services") Therap Services 4.6/5(230) ](https://www.g2.com/products/therap-services/reviews) [ View All Alternatives ](https://www.g2.com/products/caresmartz360/competitors/alternatives) ##### Categories on G2 [Home Care Agency Management](https://www.g2.com/categories/home-care-agency-management) ##### Explore More [What are the best platforms for integrating demand planning with ERP systems?](https://www.g2.com/discussions/what-are-the-best-platforms-for-integrating-demand-planning-with-erp-systems)[Which inspection management platforms work offline and sync back to the system automatically when field teams get connectivity again?](https://www.g2.com/discussions/which-inspection-management-platforms-work-offline-and-sync-back-to-the-system-automatically-when-field-teams-get-connectivity-again)[Which RPA app is best for streamlining workflow in my business?](https://www.g2.com/discussions/which-rpa-app-is-best-for-streamlining-workflow-in-my-business) [Which managed mobility services tools work best for small teams lacking dedicated IT support staff who need hands-off device management?](https://www.g2.com/discussions/which-managed-mobility-services-tools-work-best-for-small-teams-lacking-dedicated-it-support-staff-who-need-hands-off-device-management%20)[Is a dedicated digital advertising intelligence platform worth it for a mid-market marketing team?](https://www.g2.com/discussions/is-a-dedicated-digital-advertising-intelligence-platform-worth-it-for-a-mid-market-marketing-team%20)[Best e-commerce solutions for a large retail company](https://www.g2.com/discussions/best-e-commerce-solutions-for-a-large-retail-company) [Show MoreShow Less](javascript:void(0);)