I really appreciate that Carepatron integrates all the services I need into one product, like note templates for clinical documentation, billing, scheduling, and an encrypted video platform. Carepatron is easy to use and intuitive, which makes everything a lot less stressful. It's affordable too, which is a big plus. All the features have easy-to-use commands, and there are simple videos available for guidance. This combination makes it quick to learn, streamlines my tasks, and saves me time. The initial setup was also easy to learn, especially with the available video tutorials. Review collected by and hosted on G2.com.

The only issues I’ve had is that the updates can feel too frequent as they sometimes occur daily. After updates, sometimes I have issues with the video not loading. Review collected by and hosted on G2.com.

I find Carepatron easy to use. I really appreciate its focus on legal compliance and how it helps with one spot relation management. The documentation feature also stands out as valuable to me. Review collected by and hosted on G2.com.

I find the lack of integration with Shopify to be a drawback. There's currently no integration available, and I would love to see that happen. Review collected by and hosted on G2.com.

Schedule is right there for whole team to see Review collected by and hosted on G2.com.

It always makes me re-load it saying I have an older version, but that happens almost weekly.

Also, it’s confusing when there’s a lot of updates to appointments and there’s multiple emails and you’re not sure which one is correct Review collected by and hosted on G2.com.

I really appreciate Carepatron's affordability, which helps keep my overhead low, allowing for greater profit without worrying about high costs or unnecessary add-ons. The flat fee per month with unlimited users is a major advantage. I like that Carepatron has solved complicated processes, making them flow better, and it lets me create beneficial workflows and templates. I find great value in having a support team available 24/7 to help with workflows, templates, or using features more efficiently. It's really nice to have a team backing my practice as it grows. I enjoy the ability to customize right away by adding my logo and branding to booking pages, which enhances brand recognition for clients. The scheduling features are extremely useful, allowing clients to book, pay, and schedule services all in one sitting, which simplifies the process significantly. I also like having my email integrated into the system, letting me see emails directly from my dashboard. Additionally, I can work on client profiles, use templates, and make notes all in one place without needing to leave the platform. Review collected by and hosted on G2.com.

I think Carepatron could improve on having more dedicated files for clients in the client profile. When it comes to templates or records, it would be better to have those organized in folders instead of just in an open document. There are a few features that need improvement, but I know it's a growing company and they're working on it. Review collected by and hosted on G2.com.

I like using Carepatron for its ability to manage my virtual private pay clients. It provides a HIPAA-protected platform in which to send documents for signatures. Being able to sync the calendar seamlessly is great for managing appointments across multiple platforms without worrying about double bookings. I appreciate that you can turn the client scheduling feature on or off, allowing me to manage appointments myself. The capability to create different service types is helpful, allowing me to set up full pay appointments, sliding scale clients, and different rates for consultations and assessments. Editing forms and using the templates to create documents is convenient. I also find the platform user-friendly for easy and quick setup, and it's not overly expensive for a solo practitioner like me. Overall, Carepatron provides more control over my work as I can do billing myself, and it's a good fit for privacy with private pay clients. Review collected by and hosted on G2.com.

I wish the calendar sync was available in the free version, but I get that not everything can be free. Editing the templates was a bit awkward to figure out because of the formatting, so it wasn't as simple as just uploading a Word or PDF document, but it went smoother once I got the hang of it. Review collected by and hosted on G2.com.

I really enjoy that Carepatron brings everything together in one location. It also helps with the speed of my notes with the AI assistance, which I find beneficial. The calendar syncing is a feature I really enjoy, and it's very necessary since I do use other systems as well. What I like most is the interface and the calendar syncing. Additionally, I appreciate having the ability to share documents between other clinicians. The initial setup was very easy for me. Review collected by and hosted on G2.com.

I think the AI for note taking could be more accurate. That would be great. I also think the documentation interface is a little bit clunky. If the AI could provide a more accurate depiction of what they received from the session, it would be helpful. I also feel the documentation format could be a little more up to date. Review collected by and hosted on G2.com.

I like that Carepatron is really easy to access. It saves time because I can quickly look at my calendar to see who is scheduled on my day, along with all related documents. Everything I need is in one place, which means I don’t have to go through different apps to get information. The accessibility of Carepatron makes my workload a little bit less, and it effectively acts as a one-stop destination for everything related to appointments. Review collected by and hosted on G2.com.

I think sometimes the app hangs. When I try to log in or open the app, it usually asks me to reload, which is frustrating because it takes a lot of time. Once it reloads, it's not very smooth. I have to scroll to the current date, and sometimes the calendar takes me to the first day of the month, which is frustrating if I'm on the twentieth day. It's particularly annoying during busy days when I need to access information quickly. Review collected by and hosted on G2.com.

I appreciate that Carepatron makes the management part of the business very simple, and I like how everything is integrated into one place. I enjoy the bit of customization it offers, including white labeling, which allows me to customize the page and make it unique to my brand. I also like that there are a lot of guides and tutorials available, which make it easier to use without having to search for hours. The initial setup was very easy because of the clear to-do list with steps to follow. Additionally, using Carepatron with Google Cloud Space simplifies things for me. Review collected by and hosted on G2.com.

I don't like that contacting customer service is not easy, and I often have to deal with AI services or chatbots instead. I also wish there was a community space like a forum or Reddit for more interaction. Plus, it's a bit disappointing that there's no dedicated email service within Carepatron. Review collected by and hosted on G2.com.

I use Carepatron to see my therapy clients via telehealth. I appreciate that Carepatron makes scheduling appointments, sending reminders, and keeping notes and billing information all in one place. I like that Carepatron offers all the features of its competitors at a very affordable rate, which is important as a new business and private practice owner where costs and expenses matter a lot. The initial setup of Carepatron was super easy. Review collected by and hosted on G2.com.

Carepatron is overall a fantastically designed program and has lots of features; however, I wish it came with a video tutorial. Review collected by and hosted on G2.com.

I like that Carepatron is user-friendly and has a simple interface, which means fewer clicks and less complexity in setting things up. I also appreciate the follow-up from Carepatron staff, which adds to the experience. The ability to connect with a lot of other apps is a big plus as it integrates well into my existing workflow. Overall, it's easy to use, and I was able to set it up myself. Review collected by and hosted on G2.com.

I think the NPI identifying number is not universal to other countries, probably because Carepatron is from Australia or New Zealand, and that number is already embedded in the Carepatron receipts which is not needed for my needs. Review collected by and hosted on G2.com.