They are very informative in the intro sessions, and the platform seems easy to navigate so far. Review collected by and hosted on G2.com.

I have just started using the platform, but the only thing I don't love yet is some of the templates in the workspace. I am continuing to work with them to make them my own. Review collected by and hosted on G2.com.

HIPAA compliance and templates for creating unique summaries and notes. Review collected by and hosted on G2.com.

I’d like to see more unique scheduling options and rules for each individual service type. Review collected by and hosted on G2.com.

The UI/UX is clean and easy to navigate with all the necessary integrations for counseling business. I chose Carepatron because of the amazing pricing, but the performance of the site is a major plus. On-boarding new patients and utilizing AI to maintain my business has been absolutely amazing. Review collected by and hosted on G2.com.

There's not anything I dislike about Carepatron. It's been my go-to as a counseling student/intern. Review collected by and hosted on G2.com.

I have two separate businesses and I like that I am able to toggle between two separate profiles easily. This was the only platform I found that offers this. Review collected by and hosted on G2.com.

The only issue I've had was that as I was writing a note, the note would randomly delete, which was incredibly frustrating. I reached out to support and they said I needed to use a different browser, which then resolved the issue. Review collected by and hosted on G2.com.

I like how compatible it is with many functions, support from the team is great and pretty quick. The price is also very reasonable and affordable making running a business helpful and lower overhead financially. Review collected by and hosted on G2.com.

There are still some functions getting worked on like documentation being easier and less clunky in design and function, couples notes and being able to navigate minor client records with multiple parents/guardians. Review collected by and hosted on G2.com.

I like how it is very clean and sleek looking. Meaning that it does not overwhelm you with 100 features but rather gives you a clean view of everything. Review collected by and hosted on G2.com.

The only thing that I would dislike is that it feels cheap, it does not feel like I am getting premium Review collected by and hosted on G2.com.

I appreciate Carepatron's integrated space for records, notes, billing, and referral, enabling me to manage several items at once. The customer support provided is very commendable. I also enjoy the template system and AI automation, which reduces documentation time and helps make notes more well-organized. Review collected by and hosted on G2.com.

The AI scribe does tend to freeze. The auto-filled snippets on the notes could be more diverse and adaptable. And I would love if the telehealth app worked from the mobile app. The billing reports could also use some work to make them more user-friendly. Review collected by and hosted on G2.com.

Their platform is well designed, with a simple UI that makes it easy to find what I need. Review collected by and hosted on G2.com.

They lacked the ability to sign and lock notes, and there was no audit log to track where issues occurred. The templates also didn’t allow patient signatures to be inserted. On top of that, the options for modifying templates were limited and felt overly restricted. Review collected by and hosted on G2.com.

I like the scheduling feature in Carepatron because it allows me to schedule my clients from anywhere. I appreciate being able to set a virtual link with either Carepatron or Zoom. The DAP feature helps to bring the conversation together, and I really like the transcribing feature that collects my conversations. I also find linking my devices to be a great aspect of Carepatron. Review collected by and hosted on G2.com.

I still wish there was a voice recording feature so I could go back and listen and take my own notes. I wish there was an alert system reminder about my scheduled appointments linked to my phone. Maybe a day before alarm or the day of. I have a separate technical gadget I have to load up to see who is on my schedule for today. Also, maybe send me a cancellation notice by email whether I do it or they do it. This will help a lot. It was difficult to set up but I push through it. Review collected by and hosted on G2.com.

I find Carepatron quite user-friendly and intuitive, especially for North American users. The menus, location of features, and language used across the platform have a quickly discernible meaning for most English-speaking people. I also appreciate that it offers an affordable way to facilitate counselor/client scheduling, appointments, and documentation. Review collected by and hosted on G2.com.

Right now, it feels difficult to connect Carepatron to other tools we use or automate workflows outside the platform. Ideally, Carepatron would provide stronger support for integrations through a well-documented public API so external systems can securely read and write data, and webhooks for key events so automations can run in real time. Easier connections with automation platforms like Zapier or Make. We also have some unreliable behaviors in the telehealth tool- if someone joins a meeting before the start time, they end up in a different virtual space than a person who joins (using the same link) after the start time of the meeting. Review collected by and hosted on G2.com.