CareGFA is a comprehensive customer flow management platform built for organizations that serve customers in physical locations. It combines six integrated applications into a single cockpit:
Queue Management — Customers take tickets from interactive kiosks, mobile app or WhatsApp. Agents manage calls, transfers, holds and service from the CareGFA Counter desktop application. VIP and priority routing, real-time SMS and WhatsApp notifications, and voice announcements in French, English and Arabic are all built in.
Appointment Scheduling — Customers book appointments from the mobile app, web portal or WhatsApp. Automated confirmations and reminders reduce no-shows. Calendar management by service, agent and branch.
Digital Signage — Manage all your screens remotely from one dashboard. Four display modes (token list, media only, token + media, popup). Schedule promotional content, corporate videos and queue information across branches, regions or countries. Also available as a standalone digital signage solution.
Mobile Client App — Customers find the nearest branch, take a ticket remotely, track their position in real time, manage appointments and leave reviews after service. Available on Android and iOS.
Customer Feedback — Collect satisfaction at the point of service via tablet, mobile or SMS. Four question formats: emoji, CSAT buttons, star rating and descriptive cards. Every response is linked to the customer's ticket for granular analysis by service, agent and branch.
Analytics & Reporting — Real-time dashboard with 9 key performance indicators across all branches. Daily and weekly automated reports. Service-level performance comparison. API integration with Power BI, Tableau and Microsoft Dynamics 365.
Key differentiators:
— Cloud and on-premise deployment — works even without internet connectivity
— Multilingual: French, English and Arabic (interface and text-to-speech)
— Complete hardware range: interactive kiosks, 43" professional displays, feedback tablets and media players
— Successfully deployed in 200+ bank branches across 6 countries (Cameroon, Mali, Gabon, Ivory Coast, Madagascar, Comoros) for AFG Holding (Atlantic Group)
— Certificate of satisfactory completion issued February 2026
— Free plan available for 1 location — no credit card required
