1. [Home](https://www.g2.com/) 2. ... 3. [Queue Management Software](https://www.g2.com/categories/queue-management) 4. [CAREGFA Discussions](https://www.g2.com/products/caregfa/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3b12d719fa44ae3b059478fbb4842264/caregfa.png "Product Avatar Image") ](/products/caregfa/reviews) [ CAREGFA ](/products/caregfa/reviews) 0 ratings CareGFA is a comprehensive customer flow management platform built for organizations that serve customers in physical locations. It combines six integrated applications into a single cockpit: Queue Management — Customers take tickets from interactive kiosks, mobile app or WhatsApp. Agents manage calls, transfers, holds and service from the CareGFA Counter desktop application. VIP and priority routing, real-time SMS and WhatsApp notifications, and voice announcements in French, English and Arabic are all built in. Appointment Scheduling — Customers book appointments from the mobile app, web portal or WhatsApp. Automated confirmations and reminders reduce no-shows. Calendar management by service, agent and branch. Digital Signage — Manage all your screens remotely from one dashboard. Four display modes (token list, media only, token + media, popup). Schedule promotional content, corporate videos and queue information across branches, regions or countries. Also available as a standalone digital signage solution. Mobile Client App — Customers find the nearest branch, take a ticket remotely, track their position in real time, manage appointments and leave reviews after service. Available on Android and iOS. Customer Feedback — Collect satisfaction at the point of service via tablet, mobile or SMS. Four question formats: emoji, CSAT buttons, star rating and descriptive cards. Every response is linked to the customer's ticket for granular analysis by service, agent and branch. Analytics & Reporting — Real-time dashboard with 9 key performance indicators across all branches. Daily and weekly automated reports. Service-level performance comparison. API integration with Power BI, Tableau and Microsoft Dynamics 365. Key differentiators: — Cloud and on-premise deployment — works even without internet connectivity — Multilingual: French, English and Arabic (interface and text-to-speech) — Complete hardware range: interactive kiosks, 43" professional displays, feedback tablets and media players — Successfully deployed in 200+ bank branches across 6 countries (Cameroon, Mali, Gabon, Ivory Coast, Madagascar, Comoros) for AFG Holding (Atlantic Group) — Certificate of satisfactory completion issued February 2026 — Free plan available for 1 location — no credit card required Show More When users leave CAREGFA reviews, G2 also collects common questions about the day-to-day use of CAREGFA. These questions are then answered by our community of 850k professionals. Submit your question below and join in on the G2 Discussion. * * * ### 0.0 Nps Score ### All CAREGFA Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments Sorry... There are no questions about CAREGFA yet. ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/caregfa/discussions/new?entry_point=discussions%23product) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_3b12d719fa44ae3b059478fbb4842264/caregfa.png "Product Avatar Image") ### Have you used CAREGFA before? Answer a few questions to help the CAREGFA community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcaregfa%2Fdiscuss%3Fsmall_ask%3Dcaregfa) No