The most practicel use case for Cohere is for customer service requests. Our customer service team can instantly jump into a screenshare, start a call and even use the product in real time with our customers. Our customers love it! Review collected by and hosted on G2.com.

There really isn't much of a downside to Cohere when compared to other products. If I have to give them feedback it would be around having a development or staging environment or an easy way to have multiple environments. Also an integration into having search for events would be great too! Review collected by and hosted on G2.com.

We use Cohere in every new customer onboarding, training, and support call.

For onboardings: I don't know how we'd function without it. It's night and day vs. zoom screenshare, it's 10x easier to show customers how our product works, and it requires no setup on their end to get started.

For support: Session replay makes it much easier to see what issue the client is running into, so we resolve tickets much faster. Also, we'll frequently hop into quick calls to explain things that might be confusing to explain over text, and it's much lower friction than scheduling a call. Review collected by and hosted on G2.com.

It's so hard to find flaws with Cohere that any complaints feel like nitpicking, but sometimes the session replays load a bit slowly. Review collected by and hosted on G2.com.

Cohere is an awesome tool that can be super productive in terms of increasing revenues and the productivity of an organization to achieve its goals and challenges. Review collected by and hosted on G2.com.

Coherence sometimes drives an argument to an illogical debate that ends nowhere, wasting a lot of time and the conclusion comes nowhere which decreases productivity. Review collected by and hosted on G2.com.

It's worth every penny. My support team will not allow me to cancel our subscription as they love it so much. We are able to help customers much more effectively than just via phone call. Highly recommend. Review collected by and hosted on G2.com.

I wish they did more -- such as heatmapping and other analytics. Additionally, show me which of my users spend the most time on my app. You already have this data -- just visualize and unleash it. Thanks! Review collected by and hosted on G2.com.

Easy to use interface, easy to implement into our product. Review collected by and hosted on G2.com.

There is not currently any analytics or global metrics. Review collected by and hosted on G2.com.

Cohere has been super thoughtful about the way they approach this, offering a truly innovative way to satisfy customers while maintaining a high level of privacy and security for everyone involved. Review collected by and hosted on G2.com.

Not much -- Cohere has been an absolute game-changer for us Review collected by and hosted on G2.com.