--- title: CardConnect Reviews meta\_title: 'CardConnect Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 22 reviews by the users' company size, role or industry to find out how CardConnect works for a business like yours. aggregate\_rating: rating\_value: 2.4 review\_count: 22 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Payment url: https://www.g2.com/categories/payment --- # CardConnect Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by CardConnect but has limited features. Are you part of the CardConnect team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! CardConnect is a leading provider of payment processing and technology solutions, helping more than 67,000 organizations – from independent coffee shops to iconic global brands – accept billions of dollars in card transactions each year. Since its inception in 2006, CardConnect has developed advanced payment solutions backed by patented, PCI-certified point-to-point encryption (P2PE) and tokenization. The company’s small-to-midsize business offering, CardPointe, is a comprehensive platform that includes a powerful reporting and transaction management portal which extends to a native mobile app. For enterprise-level organizations, CardSecure integrates omnichannel payment acceptance into several ERP systems – such as Oracle, SAP, JD Edwards and Infor M3 – in a way that minimizes PCI compliance requirements and lowers transaction costs. * * * Seller [CardConnect, a First Data Company](https://www.g2.com/sellers/cardconnect-a-first-data-company) Discussions [CardConnect Community](https://www.g2.com/products/cardconnect/discuss) Languages Supported English Overview by Taylor Havlisch (Senior Product Marketing Manager at CardConnect) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/cardconnect/pricing) ## Top-Rated Alternatives [ ![Square Payments](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Square Payments") Square Payments 4.5/5(176) ](https://www.g2.com/products/square-payments/reviews) [ ![Stripe Payments](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stripe Payments") Stripe Payments 4.2/5(458) ](https://www.g2.com/products/stripe-stripe-payments/reviews) [ ![GoCardless](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "GoCardless") GoCardless 4.6/5(321) ](https://www.g2.com/products/gocardless/reviews) [ View All Alternatives ](https://www.g2.com/products/cardconnect/competitors/alternatives) ## User Insights Average based on 22 real user reviews. Implementation Time 1 month [Log in to unlock pricing and user insights](/login) ## CardConnect Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Prompt Health ](https://www.g2.com/products/prompt-health/reviews) Show More ![Julie R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julie R.") JR Julie R. Clinic Manager Small-Business (50 or fewer emp.) 4/7/2026 "Easy Navigation, Seamless EMR Integration, and Hassle-Free Payment Plans" 5/5 What do you like best about CardConnect? Everything is easy to navigate and verify deposits. Saving patient cards on file and being able to set up payment plans is a huge benefit. We have this system integrated with our EMR software and have not had any issues with payments. Review collected by and hosted on G2.com. What do you dislike about CardConnect? Website could be a little more user friendly. Review collected by and hosted on G2.com. What problems is CardConnect solving and how is that benefiting you? Integrating the credit card process with our EMR software is very benefical for our practice. It is a very smooth process. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Michael P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael P.") MP Michael P. Small-Business (50 or fewer emp.) 3/18/2024 "Card Connect is a Fraud" 0/5 What do you like best about CardConnect? CardConnect was billing me for services which were never contracted or used. I do not like anything about it. Review collected by and hosted on G2.com. What do you dislike about CardConnect? Card Connect has been consistently debiting funds from my bank account since January 2022 without my authorization. Each month, they impose varying fees under the guise of being my designated Merchant Processor. They claim that my business engaged with their sales associate, Ignite Sales Group. However, I want to emphatically state that I never consented to any offer from them, nor did I enter into any form of agreement. Shockingly, they somehow gained access to my bank credentials and proceeded to siphon money from my account without providing any invoices or statements. The total extent of their unauthorized charges exceeds $1500. Attempts to resolve this issue with Card Connect have proven futile. Their customer service system is designed to deflect accountability, with all calls being rerouted to India. After enduring hours of fruitless conversation, no satisfactory resolution is reached. It is abundantly clear that Card Connect and its associates are engaged in fraudulent practices and must be subject to a thorough investigation. I have no doubt that numerous small businesses have fallen victim to similar deceptive tactics, resulting in significant financial losses. I urge others to steer clear of Card Connect and to promptly report any instances of fraud perpetrated by them. Review collected by and hosted on G2.com. What problems is CardConnect solving and how is that benefiting you? Card connect was using it sales associate , and started drawing my money pretending that they were providing merchant services, when in fact I never agreed to work with them, Review collected by and hosted on G2.com. Show More 3/26/2024 Validated ReviewerSource: Organic ![Kathleen Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kathleen Q.") KQ Kathleen Q. Founder/CEO Small-Business (50 or fewer emp.) 10/6/2023 "Worse customer service on the planet!" 0/5 What do you like best about CardConnect? It is adequate as a merchant account if you don't have any issues. Transactions are easy to track. Review collected by and hosted on G2.com. What do you dislike about CardConnect? They have an incompetent customer support team. They transfer you like ping pong balls, and never do two people give the same answer to the same question. It took me two months to solve a simple issue that should have taken 10 minutes with a competent customer service representative. Their support services are abysmal!!! If you have two CardConnect accounts, they make it almost impossible to work with both. the two accounts have to be opened on two different browsers. They don't tell you why you can't open both accounts separately on Chrome, they say, "well it works on another browser so just use another browser to open your second account!!! They will not blend the accounts. Even when you ask them to at least give you one login and password (like a credit card company does when you have different credit cards with the same bank), they make it almost impossible to do that. Review collected by and hosted on G2.com. What problems is CardConnect solving and how is that benefiting you? They solve NOTHING! They are an adequate merchant account that I have to use because our CRM mandates we use them. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 1/18/2023 "Consumer Beware: Promises there is no contract then charges fees with no easy way to cancel" 0/5 What do you like best about CardConnect? Employees are text book, so please remember this is not their fault. They tried, but they are trained to follow the rules and skirt you around from department to department. They are trained to keep revenue the company didn't earn. I appreciate their help even if they can't give me the answers I need. Review collected by and hosted on G2.com. What do you dislike about CardConnect? Cardconnect Does not listen to consent or value business partners. Representatives state there is no contract when it works in their favor, and then declare that continued account usage means they can make up rules as they go. There is no instant way to cancel the contract you were told you weren’t in (it took 13 days to receive a cancelation form that mentions additional fees, again when rules are made up freely for any open account). This company will not send you a copy of the merchant agreement and will not allow you to see the original contract without filling out a form and waiting 2-3 business days. The bank statements and charges are unclear and not affiliated with the company by name; being charged by “merchant services” is unclear and creates problems for busy business owners trying to stay afloat after a pandemic. Voicemail box of the appointed representative remains full when you need to reach them. Representative will fail to read email if "lengthy". When you call for customer service you are skirted around from department to department, and specific questions are not answered. Supervisors and managers do not exist, but they can still take your money. Case in point, this company's main policies and values steal from small community businesses, which we all know is a deficit not only to families, but also local economies. The contract for Cardconnect/Fiserv/cardclover/cardpointe/merchantservices is unclear, unethical, and nonconsensual. Review collected by and hosted on G2.com. What problems is CardConnect solving and how is that benefiting you? Cardconnect does not solve problems or have managers or supervisors that exist do so. They explain your open account means they can do whatever they would like at any time. CardConnect is a business that does not value business relationships and is ungrateful for the small companies that make them revenue. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Aaron C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aaron C.") AC Aaron C. General Director Internet Small-Business (50 or fewer emp.) 4/25/2023 "These guys are the absolute worst." 0/5 What do you like best about CardConnect? Nothing. Seriously, run from this company. Review collected by and hosted on G2.com. What do you dislike about CardConnect? They're disorganized, their team is ill-informed, and they'll give you the run around on any issues you might have. Review collected by and hosted on G2.com. What problems is CardConnect solving and how is that benefiting you? They caused more problems than they solved. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Lindsey M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lindsey M.") LM Lindsey M. Marketing Director Machinery Small-Business (50 or fewer emp.) 10/8/2020 "Great Rates, User Friendly Portal" 4/5 What do you like best about CardConnect? We switched from our previous card processor to CardConnect after doing a cost analysis and using CardFellow to compare processors. The rates were as promised which was much better than our previous company. Also the portal is extremely user friendly and much more helpful than the two other portals I have used with previous processors. It's very simple to run transactions, get reports, manage users, etc. Review collected by and hosted on G2.com. What do you dislike about CardConnect? We've had some issues with their CardPointe gateway on our website where the connection times out before the card is processed. At this point we still haven't been able to determine if it's the CardConnect service causing the problem or something else. Review collected by and hosted on G2.com. What problems is CardConnect solving and how is that benefiting you? We were looking for better rates, which we got. We were actively looking for a better portal experience but we definitely got that as well. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon 4/22/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") UI Verified User in Internet Small-Business (50 or fewer emp.) 10/15/2020 "Don’t submit your bank information" 0/5 What do you like best about CardConnect? Their promises great seamless great service. Review collected by and hosted on G2.com. What do you dislike about CardConnect? Before we agreed to change over from Heartland, Mitch Reisberg took our banking information so we could be approved. Card Connect immediately started placing charges on our bank account. We called Mitch and he reversed those charges each time with the promise no other charges would follow; however they continued to charge us until we had an electronic stop payment placed on our account. They have never paid back the last two charges but at least we don’t have to worry about anymore charges after our “stop payment” went into effect. Buyer beware! Review collected by and hosted on G2.com. Recommendations to others considering CardConnect: Beware!!! Review collected by and hosted on G2.com. What problems is CardConnect solving and how is that benefiting you? I’ve given up asking for our May and June refund. I want others to beware of Card Connects crooked tactics. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Medical Devices](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Devices") AM Verified User in Medical Devices Small-Business (50 or fewer emp.) 10/22/2019 "Great customization fields " 3.5/5 What do you like best about CardConnect? I like that you can customize customer fields in the virtual terminal. You can add in a customer ID/code or a random field that identifies with a customer that will save to their profile. Review collected by and hosted on G2.com. What do you dislike about CardConnect? I don't like that I can't connect to my quickbooks in the way I would like. It can connect through a third party add on but you can't record a payment that covers multiple invoices. Review collected by and hosted on G2.com. What problems is CardConnect solving and how is that benefiting you? We solved a problem as to why big transactions weren't going though. It had to do with our compliance status that was set up wrong from the beginning. All is working now. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Small-Business (50 or fewer emp.) 9/26/2019 "Easy to use" 5/5 What do you like best about CardConnect? the ease of use - very fast processing cards, and also for refunds and looking for other payments from the same customer Review collected by and hosted on G2.com. What do you dislike about CardConnect? that I don't have administrative rights within the program (my co-worker does) Review collected by and hosted on G2.com. Recommendations to others considering CardConnect: our company's tech support guy at CardConnect is awesome! He is attentive and gets answers quickly when we have them!!!! Review collected by and hosted on G2.com. What problems is CardConnect solving and how is that benefiting you? we can use it on the go with a mobile swiper, so easy to use and process Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite SS Scott S. Office Manager Small-Business (50 or fewer emp.) 12/14/2018 Business partner of the seller or seller's competitor, not included in G2 scores. "Horrible Support with Fine Service" 3/5 What do you like best about CardConnect? The ease of the dashboard is definitely a nice plus. Being able to submit support tickets from the dashboard/copilot is pretty useful as well. Review collected by and hosted on G2.com. What do you dislike about CardConnect? The customer service is awful. I've been passed around from person to person multiple times when trying to get support. You should never be passed along to three-four different people throughout a support call. IT's unprofessional! Review collected by and hosted on G2.com. Recommendations to others considering CardConnect: Try to stay away -- this is a rough company to do work with on a regular basis. I try to get my issues taken care of at least once a week, but it is just awful. Review collected by and hosted on G2.com. What problems is CardConnect solving and how is that benefiting you? Credit card processing services -- takes the time out of reporting (when it works correctly.) Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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