--- title: Carbonite Safe Reviews meta_title: 'Carbonite Safe Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 198 reviews by the users' company size, role or industry to find out how Carbonite Safe works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 198 scale: '5' date_modified: '2026-07-17' parent_category: name: Backup url: https://www.g2.com/categories/backup --- # Carbonite Safe Reviews **Vendor:** OpenText **Category:** [Online Backup Software](https://www.g2.com/categories/online-backup) **Average Rating:** 4.0/5.0 **Total Reviews:** 198 ## About Carbonite Safe Data backup is essential for protecting small businesses from ransomware attacks, human error, hardware failure and natural disasters. These events can lead to data loss and system downtime, which can be very costly for your business. Carbonite Safe® backup gives small businesses powerful cloud and hybrid backup that is affordable and easy to use. It takes just a few minutes to install this backup software on one or several machines with remote deployment and management. You can create custom policies and deploy remotely to individual machines, teams or departments. From there, automatic cloud backup ensures your data is recoverable in the event something happens to your business systems. You can also schedule backups around workflow and optimize bandwidth utilization to avoid bottlenecks. Optional onsite backup ensures the fastest possible recovery and reduces downtime. Whether your business environment calls for a cloud-only solution to protect computers, or a combination of cloud and onsite protection to ensure fast recoverability of servers and databases, Carbonite has a solution that fits your needs. ## Carbonite Safe Pros & Cons **What users like:** - Users value the **affordable unlimited cloud storage** offered by Carbonite Safe, providing peace of mind for backups. (1 reviews) - Users love the **unlimited cloud storage** of Carbonite Safe, eliminating worries about running out of space for backups. (1 reviews) - Customer Support (1 reviews) - Ease of Use (1 reviews) - Easy Setup (1 reviews) - Features (1 reviews) - Implementation Ease (1 reviews) - Simple (1 reviews) - Storage Capacity (1 reviews) **What users dislike:** - Users report frequent issues with **backup processes stopping unexpectedly** and inadequate notifications, leading to potential data loss. (1 reviews) - Users face **backup problems** with Carbonite Safe, citing unexpected stops and poor notification systems. (1 reviews) - Users experience **excessive notifications** that can overwhelm and distract from essential updates and backup monitoring. (1 reviews) - Users experience **inadequate notifications** with Carbonite Safe, leading to unexpected backup process interruptions and delays. (1 reviews) - Users experience **lack of reliable backup** processes, with unexpected stops and insufficient notifications impacting their experience. (1 reviews) ## Carbonite Safe Reviews ### 1. Decent, but not the best **Rating:** 2.5/5.0 stars **Reviewed by:** John F. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2017 **What do you like best about Carbonite Safe?** The best part of Carbonite is the ease in setup. It is super quick and simple to install and setup. Basically does it all for you with default settings, which will backup all your common storage folders. You will want to have a look into the settings to add other folders you want to be backed up, or remove some if you do not wish to backup that folder...such as your Downloads. **What do you dislike about Carbonite Safe?** The worse part of Carbonite, is the very slow, snail-speeds while downloading files. If you ever have to restore a file or system, just be ready to wait a day, or five, before it finishes. This is not due to your internet connection, it is Carbonite not allocating enough bandwidth to download stuff fast. For example - for 56gb of data off a server I had to restore, it took (LITERALLY) 4 days...nearly went over to the 5th day. I complained severely to them, with no sympathy or concern - they simply did not care. It is their policy and they will stick to it. If you know your downtime from the time data is lost to the time you restore it, must be less than a week, then Carbonite is simply not a viable option. **Recommendations to others considering Carbonite Safe:** I recommend you consider wisely before settling on Carbonite. The reasons are the super slow speeds with restoring data and the fact that they just removed the ability to backup pictures and videos from your mobile devices. This was one of the best features of Carbonite and without it, it has demoted itself down to the same playing field as Dropbox, Microsoft OneDrive and others. With this change, one must concern themselves with what other changes Carbonite may make in the future that will reduce the quality of their offering. **What problems is Carbonite Safe solving and how is that benefiting you?** No problems. The simple point of having a backup is to ensure you never need it. If you are depending on your backup for anything, than you are doing many things wrong. A backup is the last option, when all else has already failed to restore the data. Therefore, Carbonite is not solving any problems - simply providing the solution necessary to ensure stability and dependability of the integrity of your data. And the benefits...are none. The slow speeds simply make this a decent option for your needs of having redundant backups. ### 2. Carbonite - Outdated **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2018 **What do you like best about Carbonite Safe?** It's automatic and you don't need to initiate backup. It runs in the background of your computer. **What do you dislike about Carbonite Safe?** It dramatically slowed my computer and made using other programs difficult. **What problems is Carbonite Safe solving and how is that benefiting you?** Backing up legal documents and other sensitive files. It has been a no stress way for us to do this, although we have since changed to another software. ### 3. Low cost, but hard to tell what you're getting from backup software until you have to use it **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** April 19, 2018 **What do you like best about Carbonite Safe?** Low cost, backs up quickly and efficiently **What do you dislike about Carbonite Safe?** Can be difficult to verify when backup occurs based on dot icons for folders etc **Recommendations to others considering Carbonite Safe:** If you are an individual or work independently, and have fairly limited data backup needs, this should work fairly well for you. It's low cost and gets the job done. Cost is especially attractive for independent individuals with limited data needs relative to those of organizations. **What problems is Carbonite Safe solving and how is that benefiting you?** I am an academic who has large amounts of data to process, so this works really well for backing up my data and files (without which, I am basically lost). The software allows me to have peace of mind regarding my data access, even if my computer is lost or stolen. It also backs up fairly efficiently, and backs up files only when changes are made to a file or folder. Dots on folders and icons give indication of backup status. ### 4. Very Slow Backups only good for small data sets. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2018 **What do you like best about Carbonite Safe?** Their phone support team is very good and the ability to adopt new computers to the account is good. I've never had any problems recovering data for customers with Carbonite. **What do you dislike about Carbonite Safe?** Carbonite is VERY, VERY SLOW. I tried for ONE YEAR to backup a server and it NEVER was able to complete a full backup set, not ONCE IN AN ENTIRE YEAR... I still have several clients with laptops that have Carbonite, but they are ones with a very small, mobile, data set (just a few GB)... The reseller markup is only 20%. While that is better than Microsoft, it is not as good as AWS, Code42, or Cozy. **Recommendations to others considering Carbonite Safe:** If you have a small data set of a less that 20GB on a laptop, then this is a viable service. I would not choose Carbonite if you have a data set of 100+ GB. Their service is too slow to backup that much data... **What problems is Carbonite Safe solving and how is that benefiting you?** Backing up small, mobile, data sets on laptops is the best use for Carbonite. ### 5. Carbonite a life saver **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2018 **What do you like best about Carbonite Safe?** It backs up your computer, and I already used it when old computer stopped working **What do you dislike about Carbonite Safe?** I was very happy and I really don't dislike anything about it **What problems is Carbonite Safe solving and how is that benefiting you?** saved all my computer files when computer stopped working ### 6. Peace of mind **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2018 **What do you like best about Carbonite Safe?** Mindless backup so I never have to worry **What do you dislike about Carbonite Safe?** Never had to do a restore not sure how I would **Recommendations to others considering Carbonite Safe:** Just do it and let go of storage and backup anxiety **What problems is Carbonite Safe solving and how is that benefiting you?** Backup ### 7. Carbonite **Rating:** 2.5/5.0 stars **Reviewed by:** Brooke C. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2018 **What do you like best about Carbonite Safe?** The best things about Carbonite was how it worked in the background without needing to be told manually to save. For IT, it was easy to set up multiple computers to back up and maintain the individual identities of each machine being backed up. **What do you dislike about Carbonite Safe?** Some of the best parts of Carbonite were also the things that made using it the most frustrating. While it would back up constantly, towards the end of use there were constant issues keeping it up to date, manual resets wouldn't take, and Carbonite would sometimes go for days without backing up to the cloud. It was also not very user friendly for individuals who were not computer savvy. For individuals who are not computer savvy, the technical support team at Carbonite sometimes had a hard time making their meanings clear and it would help if there was some type of support set up for end users who are not IT professionals, especially when it comes to using some of Carbonite's features effectively. **Recommendations to others considering Carbonite Safe:** The biggest recommendation I have is to also use an external hard drive to back up, in case part of your issue is a network failure, you would still be able to directly connect to the files you need to use and be assured that you can preserve your files during a network failure or some other failure to save to the cloud. **What problems is Carbonite Safe solving and how is that benefiting you?** We solved the problem of being able to back up important files to Carbonite. As a law practice, it was important to be able to back up important client files in a matter that preserved the folders they were in, automatically and on an almost constant basis. ### 8. Mazy Pro Backup Office Laptop **Rating:** 4.0/5.0 stars **Reviewed by:** Ranjeesh Y. | Senior Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2018 **What do you like best about Carbonite Safe?** It doesnt bother the user when backing up. Just runs in the background in specified intervals. **What do you dislike about Carbonite Safe?** If the backup didnt run the user doesnt get any notification of failure. The IT guys dont keep track of whether our data was backed up or not. Sometimes background running slows the PC down. **Recommendations to others considering Carbonite Safe:** Mozy Pro lets you manage backup and restore remotely from admin pc. **What problems is Carbonite Safe solving and how is that benefiting you?** Easy migration of data from one laptop to another in case of hardware failure. The restoring of backup if pretty simple and happens in th ebackground one new hardware has been setup ### 9. Great online backup site **Rating:** 5.0/5.0 stars **Reviewed by:** alexus g. | Police Dispatcher, Law Enforcement, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2018 **What do you like best about Carbonite Safe?** I love being able to access my files anywhere I go and I don't have to be tied down to one device to access the files. **What do you dislike about Carbonite Safe?** There is not much I disliked about this site. I wish that you did not have to pay for it but it is understandable. **What problems is Carbonite Safe solving and how is that benefiting you?** Benefits I am realizing are that we are able to store more online and cut down having to have so much hard copies of documents. ### 10. Saved the day **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2018 **What do you like best about Carbonite Safe?** Installs quickly, centrally managed for someone like me that has staff all over the place, its nice to know their computers are backed up **What do you dislike about Carbonite Safe?** kind of expensive for the amount of data backed up, each increase seems to have more and more money attached, would love to see an unlimited plan **Recommendations to others considering Carbonite Safe:** It can save the day when you need files backed up and people are remote. i've had a VP lose everything before and was able to restore her files. **What problems is Carbonite Safe solving and how is that benefiting you?** Backing up users remotely ### 11. User friendly backup **Rating:** 4.5/5.0 stars **Reviewed by:** Elizabeth M. | Grants and Programs Coordinator, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2017 **What do you like best about Carbonite Safe?** Carbonite automatically backs up your files and programs at preset times. I don't have to remember to back up my files, but can choose to backup when I've made changes if I don't want to wait for the preset time. **What do you dislike about Carbonite Safe?** Sometimes it doesn't back up for unknown reasons, then I recieve an endless loop of emails reminding me to backup even when I manually backup my files. **Recommendations to others considering Carbonite Safe:** Easy to use for any user, admin rights allow upper management to access user documents as needed or in the case of an employee leaving the company. Backup in the background while working, or during closed hours. It does not interfere with business and helps protect your files from computer crashes or failures. **What problems is Carbonite Safe solving and how is that benefiting you?** If my computer crashes, I can still get to my files from another computer. I am able to access my files by logging in anywhere I need to. I don't have to worry about losing important documents due to computer errors or losing power in my building. ### 12. Great backup software with automated replication to the cloud **Rating:** 4.5/5.0 stars **Reviewed by:** Derek S. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2017 **What do you like best about Carbonite Safe?** Ease of use, install and backup data to the cloud. **What do you dislike about Carbonite Safe?** Not great for backing up databases, such as Exchange or SQL. Best fit for smaller environments (1-2 servers). **Recommendations to others considering Carbonite Safe:** If you require a backup software for data, Mozy charges based on space. This is not a great solution if you have a very large set of data as you will pay for it to upload to the cloud. That being said, if you're a small shop with "average" data, this tool will automatically backup all data effortlessly. **What problems is Carbonite Safe solving and how is that benefiting you?** The software is great for backing up data and replicating it in real time to the cloud. It does not do a great job with databases or bare metal restoration of servers. Best fit for smaller companies but is very easy to implement and administer. ### 13. Carbonite has worked flawlessly for us **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2018 **What do you like best about Carbonite Safe?** Ease of use. Success rate of backups, not many failures, and usually any failures are due to service on servers needing startup. **What do you dislike about Carbonite Safe?** Would like a little more detail and info on any failures on website dashboard **What problems is Carbonite Safe solving and how is that benefiting you?** We are backing up our most critical data. Also saving a lot more man power using carbonite then what we needed for Backup Exec ### 14. Awesome Backup Service **Rating:** 5.0/5.0 stars **Reviewed by:** Brittanie S. | Informatics Specialist Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2018 **What do you like best about Carbonite Safe?** The ability to back up various types of files, documents, emails, settings, photos, and more. They also have several different backup plans and methods available for you to choose from and will also assist with migration. **What do you dislike about Carbonite Safe?** I cant think of anything that I disliked. **Recommendations to others considering Carbonite Safe:** Carbonite is an excellent product for individuals and businesses no matter the size. **What problems is Carbonite Safe solving and how is that benefiting you?** Carbonite played a major role in our disaster recovery plan and working in health care it is a must that you have one. I actually recommend everyone to have one, it will be a lifesaver. ### 15. Mozy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about Carbonite Safe?** autmated video/photo upload on mobile, sync service, simple restoring **What do you dislike about Carbonite Safe?** slow upload speed, very costly, no option for disaster recovery, advance file sharing feature not provided **Recommendations to others considering Carbonite Safe:** light feature but very simple **What problems is Carbonite Safe solving and how is that benefiting you?** simple online back up service to keep data in cloud ### 16. Best Bang for your buck backup software **Rating:** 3.0/5.0 stars **Reviewed by:** Kyle W. | Technical Specialist, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2018 **What do you like best about Carbonite Safe?** One of the cheapest players in this space **What do you dislike about Carbonite Safe?** Mac Backups not as customizable as the windows variant **Recommendations to others considering Carbonite Safe:** Find another product if you want more robust Mac backups **What problems is Carbonite Safe solving and how is that benefiting you?** Just needed a backup solution in-house to say that we had one. Most of our business is conducted in the cloud. ### 17. Love...carbonite! **Rating:** 5.0/5.0 stars **Reviewed by:** Vanessa R. | Office Manager/Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2018 **What do you like best about Carbonite Safe?** I like that I can pick and chose what I want Carbonite to back up for me and where I would like it backed up at. **What do you dislike about Carbonite Safe?** I have not found anything so far that I dislike! **What problems is Carbonite Safe solving and how is that benefiting you?** Backing and restoring my company files has never been easier! Easy to use even. ### 18. Backup solution for windows **Rating:** 2.0/5.0 stars **Reviewed by:** Mary C. | Therapeutic Activities Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2018 **What do you like best about Carbonite Safe?** I like how it's a trusted software. No issues with backup and recovery of documents. **What do you dislike about Carbonite Safe?** Nothing, I haven't personally had any issues with it. **Recommendations to others considering Carbonite Safe:** I think it's a good solution for software and other company's to use. **What problems is Carbonite Safe solving and how is that benefiting you?** portfolio backups. File safety from viruses and deletion. ### 19. Simple Easy Backup **Rating:** 4.0/5.0 stars **Reviewed by:** Tim S. | NWS/NOAA IT Systems Support, Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2017 **What do you like best about Carbonite Safe?** All my important work hard-drive files are back up in the Carbonite cloud & accessible by any PC with web access. I'm not always able to use our work VPN to access files on our shared-drives. All that being said, I can rely on Carbonite to safely/securely keep by critical files backed-up **What do you dislike about Carbonite Safe?** Selected folders appear to take about 30-45 minutes to synchronize files. Even with a fast internet connection, I wish the files/folers synced faster. **Recommendations to others considering Carbonite Safe:** From what I understand, because pricing is competitive, it becomes an easy decision to make the backup switch. **What problems is Carbonite Safe solving and how is that benefiting you?** This backsup work data when I don't have access to the company's VPN (to access the business shared drives) ### 20. Set-It-and-Forget-It Computer Back-Up -- Affordable, Convenient, and It Works! **Rating:** 5.0/5.0 stars **Reviewed by:** Richard C. | Director of Marketing and Online Development, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2018 **What do you like best about Carbonite Safe?** I've been using Carbonite for years. It's a great way to keep my important files backed-up off-site. **What do you dislike about Carbonite Safe?** I don't like that disconnected drives will be deleted after 30 days. **What problems is Carbonite Safe solving and how is that benefiting you?** Backup all files. ### 21. Great Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2017 **What do you like best about Carbonite Safe?** Can be set up to perform back ups during off hours. Works with a pc and mobile devices. Backs up important information in case of a virus or a computer crash. Able to access information from mobile device. **What do you dislike about Carbonite Safe?** product is a bit pricey. Sometimes will interfere with other scans. Will not back up some information sometimes. Customer Support isn't the best. **Recommendations to others considering Carbonite Safe:** It is a good product to use for backing up files and important information. It is pricey and can sometimes be a bear to work with. Customer Support is a bit lacking. **What problems is Carbonite Safe solving and how is that benefiting you?** We use it to back up all of our files. We have had computers and a server crash in the past and we are still able to access the information we need. ### 22. Great Backup for Home use **Rating:** 3.5/5.0 stars **Reviewed by:** James O. | Technical Support Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2017 **What do you like best about Carbonite Safe?** I enjoy the easy use for setup and ability to access anywhere after the sync has been established. **What do you dislike about Carbonite Safe?** I don't like the fact that it's not a true network based solution as some have proposed. I tested and was unable to create a backup of my "home share" which carried my documents, desktop, etc.. this was due to setup not being able to recognize my network config. **What problems is Carbonite Safe solving and how is that benefiting you?** This was helpful for remote users and creating backups of data in case of downed equipment or laptop swap outs. ### 23. Better Choices Available **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2017 **What do you like best about Carbonite Safe?** Carbonite is easy to install and easy to understand for our end users. **What do you dislike about Carbonite Safe?** It has a tendency to run poorly on Macbook/laptop computers, but works well for our desktop users. The inconsistency makes it hard to recommend. **Recommendations to others considering Carbonite Safe:** I recommend Carbonite as a hands off solution. We have several users that don't realize it's running on their system and a few that feel like it slows their system considerably. We've tried the solutions presented by Carbonite, but have not had any luck. My suggestion is to run the trial. I think most people will be very happy with the performance. **What problems is Carbonite Safe solving and how is that benefiting you?** Backup multiple computers/users with no network connectivity. ### 24. Set it up it does the rest **Rating:** 4.5/5.0 stars **Reviewed by:** Barbara R. | President/Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2017 **What do you like best about Carbonite Safe?** Overall, Carbonite is very simple, essentially self-managing. There's very good support, and service levels. The backups are fairly fast and retrieval is very easy. The UI is easy to work with. You can order a complete physical disk for restore if desired. I can also select which areas of my hard drive I want to backup. **What do you dislike about Carbonite Safe?** Sometimes the automated updates cause it to go offline. I have had to reinstall a few times just to get it back up and running. **Recommendations to others considering Carbonite Safe:** If you need something to back up your personal computer that is not going to cost you a fortune this is an excellent solution. **What problems is Carbonite Safe solving and how is that benefiting you?** I have a daily backup of all the files I have been working with in case I accidentally delete or change something critical. Also, I don't' have to think about the backups they are always there. ### 25. Business or Personal Carbonite Cloud Data Protection for Advanced Backup and Rapid Recovery **Rating:** 3.5/5.0 stars **Reviewed by:** David P. | Member, Government Administration, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2017 **What do you like best about Carbonite Safe?** A complete backup solution for organizations instead of just a cloud storage application. Easy to install and manage. Competitive pricing. Easy to scale. Transparent to the user. Easy to understand and comprehensive reports. **What do you dislike about Carbonite Safe?** The Plus and Prime plans are only available for Windows OS so if you have a Mac platform you won't be able to use these features. Pricing plans are based on an annual basis - no monthly plans. Lacks file sharing capabilities. **Recommendations to others considering Carbonite Safe:** If you are in charge of Data Backup system in a larger organization, you may want to consider a private cloud systems for backup and disaster recovery. Carbonite is an excellent option for small business. **What problems is Carbonite Safe solving and how is that benefiting you?** Internal and the local organization's back up systems are essential. Carbonite provides a second layer of protection against internal system failures. Our organization has realized the primary benefit of a storage solution of site in case of internal catastrophic disasters. Having redundancy in our organization's back up systems is essential for immediate data recovery. ### 26. Pros and Cons **Rating:** 1.5/5.0 stars **Reviewed by:** Heather R. | Associate Senior Help Desk Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2017 **What do you like best about Carbonite Safe?** I like how you can have Carbonite backup your files as soon as you make changes. Very easy to install and setup. You can setup your own backup policy for your company. This is very beneficial to minimize the amount of space backups take. **What do you dislike about Carbonite Safe?** The biggest dislike is that it is almost impossible to get your backup files downloaded from the cloud backup. I have tried to download a 5 GB backup file and it would either fail or take 4 hrs. Would be great if Carbonite would get this function working better. **Recommendations to others considering Carbonite Safe:** The software is very easy to use. Has a lot of great features. You can set your own backup policy for your company. Make sure you setup a policy for your company. The Carbonite default policy backs up way too much and takes a lot of space.The backup dashboard is great. The software is very easy to setup. I would use an on premise solution and not the cloud.The only issue we have with this is it takes a very long time to download your recovered backups from the cloud. If you have a smaller size backup, they download a lot faster. Overall we like the software very much and we continue to use it. **What problems is Carbonite Safe solving and how is that benefiting you?** The problem that we are solving is that all of our remote users and laptop users can always have up to date files backed up. This is a huge benefit if a hard drive were to crash. ### 27. Quality Back Up Service For A Good Price **Rating:** 3.5/5.0 stars **Reviewed by:** B.J. E. | Digital Media Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2017 **What do you like best about Carbonite Safe?** The syncing process of uploading your files to the cloud is very easy. I never had any trouble figuring out what files were backed up and which files weren't. Also the process of downloading saved files after a crash was very easy. It's s service I sued moer than once. **What do you dislike about Carbonite Safe?** While the software provided is powerful, I think they could do better with the amount of space they give you for the money you are paying for. Ultimately I discontinued using Mozy because I needed more space. The features I traded from mozy for more space were worth the money. **Recommendations to others considering Carbonite Safe:** If you are just getting started backing things up online into the cloud, Mozy is a great place to start. Very user friendly sfotware. **What problems is Carbonite Safe solving and how is that benefiting you?** The recovery of my lost data was the biggest problem I solved with mozy. While I didn't settle on this software overall, I would certainly recommend it to someone who was curious to try it out. ### 28. I finally feel confident that my files are getting backed up automatically! **Rating:** 5.0/5.0 stars **Reviewed by:** Holly F. | Software Trainer, Consultant, Programmer & Database Developer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2017 **What do you like best about Carbonite Safe?** That it is fairly cheap for an online backup system, it's very easy to setup, it's easy to add more space when needed, and it's VERY easy that it just does it's "thing" behind the scenes and I will never be put in the situation where I lost all of my important files and photos! **What do you dislike about Carbonite Safe?** There isn't anything I don't like about Mozy. I am only sorry that I had to lose a lot of my files and photos first before I started using Mozy. **Recommendations to others considering Carbonite Safe:** NO matter what, all home user's should be backing up their important files and photos to an online backup service - Mozy is a perfect answer for that! **What problems is Carbonite Safe solving and how is that benefiting you?** Not only do I use Mozy to backup all of my client files but I tell all of my clients to use Mozy to create online backups of their data too. ### 29. Carbonite Back up **Rating:** 5.0/5.0 stars **Reviewed by:** Wendy C. | Director of Marketing and Sales, Consumer Goods, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2017 **What do you like best about Carbonite Safe?** It runs quietly in the background, does what it it supposed to do with no issues **What do you dislike about Carbonite Safe?** nothing, this product is great! I love that I don't have to worry about losing valuable information **What problems is Carbonite Safe solving and how is that benefiting you?** Business information/files Backup ### 30. Carbonite is a great cloud backup option **Rating:** 4.0/5.0 stars **Reviewed by:** Leslie C. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2017 **What do you like best about Carbonite Safe?** Data being stored in the cloud helps me feel secure against any problems, like ransomware, etc. It's automatic now that it's setup. Backup simply happens. **What do you dislike about Carbonite Safe?** It's very expensive when you add servers to the product. **What problems is Carbonite Safe solving and how is that benefiting you?** Needed to be able to backup data securely to the cloud. The same benefits you get from any backup service--peace of mind. ### 31. Slow and Reliable **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2018 **What do you like best about Carbonite Safe?** Files are always stored securely and reliably on our schedule **What do you dislike about Carbonite Safe?** Downloading backups takes ages in the case of an emergency **What problems is Carbonite Safe solving and how is that benefiting you?** Needed a reliable offsite backup to complement our local backups ### 32. Quick and Effective Backup **Rating:** 3.5/5.0 stars **Reviewed by:** Gabe C. | Information Technology Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2017 **What do you like best about Carbonite Safe?** I like the fact that it is controlled by a portal that you access via an internet browser so if you have multiple computers, they are all controlled via one portal. **What do you dislike about Carbonite Safe?** I do not like the fact that backup continuously is the recommended default. **Recommendations to others considering Carbonite Safe:** Make sure to look around at other solutions as well, they all have pluses and minuses. **What problems is Carbonite Safe solving and how is that benefiting you?** We are solving that we have a backup off site and is safe if the building burns down. ### 33. Easy enough for anyone to figure out. **Rating:** 4.5/5.0 stars **Reviewed by:** Kyle T. | Consultant, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2017 **What do you like best about Carbonite Safe?** I enjoy how easy to use Carbonite is, from a management stand point I can see exactly how much data each team member is storing. This allows me to assess when we may need more space, and who may or may not be following our policies. **What do you dislike about Carbonite Safe?** I dislike not being able to remove antiquated backups when necessary. For instance when an employee moves on I would like to be able to clear that back up space out. **What problems is Carbonite Safe solving and how is that benefiting you?** We have almost completely solved out backup solution, and have the benefit of Peace of mind. ### 34. Mozy - Great Backup Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2017 **What do you like best about Carbonite Safe?** I love that you can choose what folders or files you need to backup from the desktop app, and you do not have to go online every time to change settings. You can add more devices even after the account is active and setup. **What do you dislike about Carbonite Safe?** I really do not dislike anything, it is really easy to use. **What problems is Carbonite Safe solving and how is that benefiting you?** We use Mozy for backups of laptops and servers. There are many benefits like being able to add users immediately, no delay, really easy to download the application on the computer, you can add more devices even after setting up the user with 1 computer. ### 35. Great back up **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan F. | Shop Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2017 **What do you like best about Carbonite Safe?** It's automated and everything is safe, there is no reason to have a care. **What do you dislike about Carbonite Safe?** It's money that my company does not have right now **Recommendations to others considering Carbonite Safe:** It's great **What problems is Carbonite Safe solving and how is that benefiting you?** We don't have to worry about lost data. ### 36. Used for backing up important data **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2018 **What do you like best about Carbonite Safe?** Easy to use interface that the team finds helpful to use **What do you dislike about Carbonite Safe?** Need more pricing options to include smaller amounts of days **What problems is Carbonite Safe solving and how is that benefiting you?** Great backup option ### 37. Backup Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua G. | IT, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2017 **What do you like best about Carbonite Safe?** easy to use and quick, simple and works without hassle **What do you dislike about Carbonite Safe?** The software really doesn't have an dislikes with it from my perspective **Recommendations to others considering Carbonite Safe:** none **What problems is Carbonite Safe solving and how is that benefiting you?** backups that were needed in the past ### 38. pretty reliable **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2017 **What do you like best about Carbonite Safe?** the backups are quick and don't hog up resources **What do you dislike about Carbonite Safe?** the time it takes to load what you're backing up is ridiculous. to get to the LIST of files to restore takes about 10 minutes of just waiting. I know its hundreds of thousands of files but I bet there is a faster way to do this. **Recommendations to others considering Carbonite Safe:** easy to use, easy to get started, the whole allocation of space to individual users is nice, but if you don't need it, it can be confusing **What problems is Carbonite Safe solving and how is that benefiting you?** its an online backup solution. let's not overcomplicate this. ### 39. The best backup soultion **Rating:** 5.0/5.0 stars **Reviewed by:** Justin E. | Business Analyst, Plastics, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2017 **What do you like best about Carbonite Safe?** The program is easy to use and understand. The program looks very clean and well built. The program just works **What do you dislike about Carbonite Safe?** There is actually nothing I do not like about it, and I can not say that very often. **Recommendations to others considering Carbonite Safe:** Get this and be happy, it works and works well. **What problems is Carbonite Safe solving and how is that benefiting you?** We are using it for backups with no internet connection. ### 40. Simplistic Automatic Background Backup **Rating:** 4.0/5.0 stars **Reviewed by:** Michael M. | Network Administrator, Automotive, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2017 **What do you like best about Carbonite Safe?** Overall, Carbonite is very simple, essentially self managing. There's very good support, and service levels. The backups are fairly fast and retrieval is very easy. Whether managing with the application or from web portal, the UX is easy to work with. You can order a complete physical disk for restore if desired. **What do you dislike about Carbonite Safe?** The biggest issue I have with Carbonite is that the software does not always properly auto update, which can cause backup issues. Most users cannot easily resolve without IT resolution to restart services. If the auto-updater did not require the service to be manually restarted, I'd have very little complaints. **Recommendations to others considering Carbonite Safe:** Ensure multiple user accounts are setup properly for invites and computer management. Track the updater status and enroll in the status update emails. This will show if the apps are not current or if there are other backup issues. **What problems is Carbonite Safe solving and how is that benefiting you?** Carbonite has eliminated the need for continual tape drives/external disk drives for backup which used much more user time. We have benefited from cost savings, process simplification, increased security of data, and reliability. ### 41. Simple and reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Leeon P. | Partner/Digitizer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2017 **What do you like best about Carbonite Safe?** Carbonite reliably backs up standard data like documents, pictures and more, plus any custom files depicted by the user. Carbonite allows unlimited storage per computer, keeping multiple versions which are easily selected for recovery. A cursory glance within Windows Explorer allows the user to easily tell if a file has been successfully backed up via the colored dot overlaying the file icon. A right-click context menu allows individual file and folder backup customization. **What do you dislike about Carbonite Safe?** Carbonite charges extra for the ability to backup data stored on USB drives and video files. **Recommendations to others considering Carbonite Safe:** Carbonite is an affordable solution for the home user and high enough quality for the corporate user. Review the backup status of files and add any non-standard files or folders to ensure no important data is missed. **What problems is Carbonite Safe solving and how is that benefiting you?** Carbonite is easy to setup and it is very reliable. It has saved my hide at a few clients which lost data due to ransomware. The multiple version of data backups allows me to not only restore a non-corrupted version of the files, but also pinpoint when the infection occurred because the automatic backups happen quickly after a file is changed. ### 42. Mozy Backup Performance **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2018 **What do you like best about Carbonite Safe?** I like that Mozy backs up my files! If I need a new laptop then I have all my files already backed up! **What do you dislike about Carbonite Safe?** Mozy is very resource heavy.. it slows my laptop down! **What problems is Carbonite Safe solving and how is that benefiting you?** Backing up files to avoid issues due to pc crashes ### 43. Mozy has saved me - and my files - on multiple occasions! **Rating:** 5.0/5.0 stars **Reviewed by:** Devona A. | Business Applications Manager, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2016 **What do you like best about Carbonite Safe?** I can "set and forget it" - but if a backup hasn't been able to complete, I get a notice about that so I can always make sure my files and data is protected. The ability to get to my files and data anywhere that I have an internet connection is invaluable, and one that I've used several times. I don't dread replacing my computer now that I have Mozy - it's very simple to move from one device to another. I also like being able to have my husband's computer on my plan, so I have piece of mind that both devices are being regularly backed up. **What do you dislike about Carbonite Safe?** In the event that you have to restore your files, it can be very time consuming - but considering how much data is being saved, it's a small price to pay. **What problems is Carbonite Safe solving and how is that benefiting you?** There have been several times that I've used my Mozy backups to retrieve files that were accidentally deleted. I've also used it to seamlessly move from one computing device to another. I've also recommended Mozy to family and friends and they have been thankful for peace of mind it has provided. ### 44. Simple way to storage data **Rating:** 5.0/5.0 stars **Reviewed by:** RITA D. | OFFICE MANAGER, Transportation/Trucking/Railroad, Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2017 **What do you like best about Carbonite Safe?** Simple and easy to save my data in one click **What do you dislike about Carbonite Safe?** To reinstall data take some times a lot. But the information is worth it **Recommendations to others considering Carbonite Safe:** Best option to save your data. You do not need to be a pro in comp **What problems is Carbonite Safe solving and how is that benefiting you?** I have my data everywhere I am worked ng ### 45. Lack of customer service. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2017 **What do you like best about Carbonite Safe?** I had no opportunity to like anything.After 5 years of paying for Carbonite backups, I had call to use it when my trusty pc crashed. I was asked to reset my password when I tried to log on, and subsequently not permitted to reset it until I answered security questions that, quite frankly, I could not answer unless I was actually logged into my account. After 2 attempts to work with customer service and getting nowhere,, I paid someone to pull the files off my old hard drive and cancelled Carbonite service. Ironically they gave me no issue about questioning my identity as the account holder when I called, lol. I mean, I could have been anyone. They also said they could get me access to my account now if I wanted. Of course they could, they could have done that all along, and they chose not to. I'll be keeping my backups on Google drive and flash drives from now on. Lesson learned. **What do you dislike about Carbonite Safe?** After 5 years of paying for Carbonite backups, I had call to use it when my trusty pc crashed. I was asked to reset my password when I tried to log on, and subsequently not permitted to reset it until I answered security questions that, quite frankly, I could not answer unless I was actually logged into my account. After 2 attempts to work with customer service and getting nowhere,, I paid someone to pull the files off my old hard drive and cancelled Carbonite service. Ironically they gave me no issue about questioning my identity as the account holder when I called, lol. I mean, I could have been anyone. They also said they could get me access to my account now if I wanted. Of course they could, they could have done that all along, and they chose not to. I'll be keeping my backups on Google drive and flash drives from now on. Lesson learned. **Recommendations to others considering Carbonite Safe:** If you value ease of access, do anything else. **What problems is Carbonite Safe solving and how is that benefiting you?** None. ### 46. Carbonite for backup files **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren W. | Geriatric Care Manager Certified, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2017 **What do you like best about Carbonite Safe?** I don't have to think about backing up my files **What do you dislike about Carbonite Safe?** There is nothing I dislike as the program is automatic and I never have to worry that my files are lost. I can retrieve them at any time. **What problems is Carbonite Safe solving and how is that benefiting you?** backing up all my files ### 47. Mozy a decent tool for home backup **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2017 **What do you like best about Carbonite Safe?** The interface is easy to use and user friendly **What do you dislike about Carbonite Safe?** It would be nice to have a method to backup system state files **What problems is Carbonite Safe solving and how is that benefiting you?** We have used Mozy in an environment that did not want to purchase an expensive backup solution. Mozy was put in place and runs efficiently and effectively every night. ### 48. Liked Carbonite for Quick and Easy Backups **Rating:** 3.0/5.0 stars **Reviewed by:** Lisa S. | Realtor, Co-Owner, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2017 **What do you like best about Carbonite Safe?** That it was backing up all the time, which I appreciated, always knowing that my data was protected. **What do you dislike about Carbonite Safe?** That it doesn't back up the programs, only the files..... Which is of course the most important, however now that I have a Mac, I just use Time Machine and it backs up everything. **Recommendations to others considering Carbonite Safe:** The only thing you must know is that it backs up data only, not your programs. **What problems is Carbonite Safe solving and how is that benefiting you?** It is my electronic insurance policy :) The big benefit is peace of mind . The last thing you want is to lose all your data if your computer gets stolen, lost or ruined. ### 49. Simple yet effective cloud back-up and restore solution **Rating:** 4.5/5.0 stars **Reviewed by:** Guy G. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2017 **What do you like best about Carbonite Safe?** Set it to run and back-up once or twice a day, select files / directories you want to back-up, and it does it all for you. Super simple to restore files too, e.g. after over-writing **What do you dislike about Carbonite Safe?** running out of space, but then I either buy more space, or remove old directories no longer needing backup **Recommendations to others considering Carbonite Safe:** Start free, but pay if you need it once you can see what it can do **What problems is Carbonite Safe solving and how is that benefiting you?** Back-up, Restore, Resilience, Security ### 50. No security in this backup **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Farming | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2017 **What do you like best about Carbonite Safe?** Nothing positive from this experience, unable to provide data restoration from the cloud backups. Software failed to update without admin login. **What do you dislike about Carbonite Safe?** Installation, management, restore, service **Recommendations to others considering Carbonite Safe:** Do as many trials with EVERY vendor you can before making this choice **What problems is Carbonite Safe solving and how is that benefiting you?** Carbonite created more problems than they ever solved. They did provide a hard drive copy of our shared drive when we were hit with a Ransonware attack, which we had to pay for, so I guess that is a positive ## Carbonite Safe Discussions - [Is carbonite a good backup?](https://www.g2.com/discussions/is-carbonite-a-good-backup) - 4 comments - [View Carbonite Safe pricing details and edition comparison](https://www.g2.com/products/carbonite-safe/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-30+06%3A29%3A20+-0500&secure%5Bsession_id%5D=be5c4ced-6f16-4f7c-8216-3b32ac2c57e7&secure%5Btoken%5D=bdb9b31acfd3e9e303a99ceccc6ced4d66fdcdac662b3aceede5d57d22d2134f&format=llm_user) ## Carbonite Safe Features **Functionality** - Real-time Sync - Storage Capacity - Remote Backup - Versioning - Mobile Backup Application **Management** - Real-Time Analytics - Solution Integration - Infrastructure Compatibility - Monitoring **Management** - Disaster Recovery - Remote Backup - Storage Formats - Scheduled Backups - On-Demand Restoration **Compatibility ** - Disk Backup - Local Backup - Storage Formats **Solution Provision** - System Failover - Pay by Usage - Service Provision **Reporting** - Activity Monitoring - Documentation - Alerts/Notifications **Management** - File Sharing - Security Standards - Encrypted Storage **Security** - Data Encryption - Security and Compliance - Deduplication **Agentic AI - Online Backup** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Carbonite Safe Alternatives - [Veeam Data Platform](https://www.g2.com/products/veeam-data-platform/reviews) - 4.6/5.0 (684 reviews) - [Cove Data Protection](https://www.g2.com/products/cove-data-protection/reviews) - 4.5/5.0 (426 reviews) - [IDrive Online and SaaS Backup, Object Storage e2](https://www.g2.com/products/idrive-online-and-saas-backup-object-storage-e2/reviews) - 4.4/5.0 (1,965 reviews)