# Best Conversation Intelligence Software

## How Many Conversation Intelligence Software Products Does G2 Track?

**Total Products under this Category:** 207

### Category Stats (Aug 2026)

- **Average Rating:** 4.63/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Copilot for Sales (+0.84%) - Among all products in this category, Copilot for Sales recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Conversation Intelligence Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 121,700+ Authentic Reviews
- 207+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Conversation Intelligence Software
 ![G2 Grid® for Conversation Intelligence Software plotting products by satisfaction and market presence](https://www.g2.com/categories/conversation-intelligence/grids.png?focus%5B%5D=24724&focus%5B%5D=156120&focus%5B%5D=6227&focus%5B%5D=506&focus%5B%5D=135441&focus%5B%5D=5511&focus%5B%5D=1333617&focus%5B%5D=1188166)

Highlighted products: Gong, Fathom, HubSpot Sales Hub, Agentforce Sales (formerly Salesforce Sales Cloud), GTM Studio - Powered by ZoomInfo, Talkdesk, Substrata, and Nooks.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversation-intelligence/grids.json?focus%5B%5D=gong&focus%5B%5D=fathom-video&focus%5B%5D=hubspot-sales-hub&focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=gtm-studio-powered-by-zoominfo&focus%5B%5D=talkdesk&focus%5B%5D=substrata-substrata&focus%5B%5D=nooks)

**Sponsored**

### CallRail

CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide, CallRail’s AI-powered solutions help businesses attribute each call, text, chat and form to their marketing journey, use insights from their conversations to better understand their buyers, and eliminate missed opportunities with AI that can handle lead interactions 24/7.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1567&secure%5Bchosen_at%5D=2026-08-16T00%3A35%3A16Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=3326&secure%5Bresource_id%5D=1567&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversation-intelligence&secure%5Btoken%5D=e1c46c83de92fc12c41327f49c1220de9ff2bf6037fc5c6a33fea16389939438&secure%5Burl%5D=https%3A%2F%2Fwww.callrail.com%2Fbenefits%2F&secure%5Burl_type%5D=paid_promos)

### [Gong](https://www.g2.com/products/gong/reviews)

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000—including LinkedIn, Shopify, Slack, Twilio, Zillow, and Morningstar—companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. Recognized by G2 as the #1 Best Software Product for multiple years, Gong continues to lead in customer satisfaction, innovation, and AI-powered revenue transformation. For more information, visit www.gong.io.

**Average Rating:** 4.7/5.0

**Total Reviews:** 6,505

#### How Do G2 Users Rate Gong?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 8.7/10 (Category avg: 8.6/10)
- **Customer Scoring:** 8.6/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 8.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Gong?

- **Seller:** [Gong](https://www.g2.com/sellers/gong)
- **Company Website:** www.gong.io
- **Year Founded:** 2015
- **HQ Location:** San Francisco, California
- **Twitter:** @Gong\_io  
7,641 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6dfdedbcf143d0671dad85ecb40fd7787695be38c931e20bda9ac4a4ea153380&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10454372%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,801 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Account Executive, Customer Success Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 69% Medium, 18% Large

#### What Do G2 Reviewers Say About Gong?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Gong's **time-saving insights** invaluable, enhancing visibility into conversations and simplifying reviews and coaching sessions.
- Users find Gong's **ease of use** invaluable for quickly accessing and analyzing sales call insights.
- Users love the **call recording feature** of Gong, praising its ease of use and AI-driven insights for coaching.
- Users value the **transcription accuracy** of Gong, enabling actionable insights and effective coaching for improved team performance.
- Users appreciate Gong's **intuitive AI tools** , which elevate sales efficiency and provide vital insights effortlessly.

##### Cons

- Users experience **call access delays** that hinder quick follow-ups and make searching past recordings challenging.
- Users experience **recording issues** with Gong, including mistakes in audio translation and trouble locating past calls.
- Users find the **AI inaccuracy** frustrating, impacting efficiency and the relevance of insights provided by Gong.
- Users find the **AI limitations** frustrating, particularly in accuracy and lack of real-time analysis and integration.
- Users are frustrated by the **missing features** , particularly with limited search functionality and action item suggestions.

#### What Are Recent G2 Reviews of Gong?

**["Actionable Conversation Insights That Keep Teams Aligned."](https://www.g2.com/survey_responses/gong-review-12837945)**

**Rating:** 5.0/5.0 stars

_— Connor H._

[Read full review](https://www.g2.com/survey_responses/gong-review-12837945)

**["Brilliant AI, Extremely Intuitive Platform"](https://www.g2.com/survey_responses/gong-review-12892641)**

**Rating:** 5.0/5.0 stars

_— Lilian S._

[Read full review](https://www.g2.com/survey_responses/gong-review-12892641)

#### What Are G2 Users Discussing About Gong?

- [How is Gong revolutionizing sales strategies with its AI-driven insights?](https://www.g2.com/discussions/gong-how-is-gong-revolutionizing-sales-strategies-with-its-ai-driven-insights) - 2 comments
- [How is Gong revolutionizing sales strategies with its AI-driven insights?](https://www.g2.com/discussions/how-is-gong-revolutionizing-sales-strategies-with-its-ai-driven-insights)
- [What is Gong used for?](https://www.g2.com/discussions/what-is-gong-used-for)
- [Is Gong a public?](https://www.g2.com/discussions/is-gong-a-public) - 1 comment
- [How Much Does Gong IO cost?](https://www.g2.com/discussions/how-much-does-gong-io-cost) - 1 comment

### [Fathom](https://www.g2.com/fr/products/fathom-video/reviews)

Fathom est une application gratuite qui enregistre, transcrit et résume instantanément vos réunions Zoom, Google Meet ou Microsoft Teams afin que vous puissiez vous concentrer sur la conversation au lieu de prendre des notes. Recevez des résumés de réunion précis et exploitables ainsi que des éléments d'action quelques instants après votre réunion. Fathom utilise toutes ces informations pour générer automatiquement des détails d'appel critiques et peut les synchroniser avec votre Salesforce, Hubspot ou Close CRM -- ou utiliser Zapier pour automatiser vos flux de travail !

**Average Rating:** 5.0/5.0

**Total Reviews:** 6,973

#### How Do G2 Users Rate Fathom?

- **the product a-t-il été un bon partenaire commercial?:** 9.7/10 (Category avg: 9.5/10)
- **intelligence:** 9.3/10 (Category avg: 8.6/10)
- **Notation des clients:** 8.5/10 (Category avg: 8.5/10)
- **Résumé du texte:** 9.5/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Fathom?

- **Vendeur:** [Fathom](https://www.g2.com/fr/sellers/fathom)
- **Site Web de l'entreprise:** www.fathom.ai
- **Année de fondation:** 2020
- **Emplacement du siège social:** San Francisco, CA
- **Twitter:** @fathomdotai  
2,469 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fcf9473596531c5c005bb8583db88fe99076d56e48f7402d7f8ca288e8145e65&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffathom-video&secure%5Burl_type%5D=linkedin_company_website)  
184 employés sur LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** PDG, Fondateur
- **Top Industries:** Marketing et publicité, Logiciels informatiques
- **Company Size:** 78% Small, 20% Medium

#### What Do G2 Reviewers Say About Fathom?

_AI-generated summary from verified user reviews_

##### Pros

- Les utilisateurs louent Fathom pour son **incroyable précision** dans la prise de notes, améliorant l'engagement et rationalisant les résumés de réunion.
- Les utilisateurs apprécient la **configuration délicieusement simple** de Fathom, améliorant leur expérience de réunion sur diverses plateformes sans effort.
- Les utilisateurs apprécient Fathom pour sa **prise de notes automatique utile** et sa gestion efficace des tâches pendant les réunions, ce qui améliore la productivité.
- Les utilisateurs trouvent l' **aisance d'utilisation** de Fathom exceptionnelle, améliorant la productivité grâce à son interface intuitive et sa navigation fluide.
- Les utilisateurs apprécient la **prise de notes précise et efficace** de Fathom, ce qui améliore la concentration pendant les réunions et simplifie la communication.

##### Cons

- Les utilisateurs rencontrent des défis avec **la précision des rapports de réunion** et trouvent certaines fonctionnalités limitées aux abonnements payants.
- Les utilisateurs rencontrent des **problèmes d'enregistrement** avec Fathom, y compris des inexactitudes et des enregistrements automatiques inutiles pendant les réunions.
- Les utilisateurs rencontrent des **problèmes d'attribution des appels** lors des réunions ad hoc, ce qui complique la création de rapports et le suivi futur des appels.
- Les utilisateurs rencontrent des **limitations d'enregistrement** avec Fathom, capturant involontairement des réunions qu'ils ne souhaitent pas enregistrer.
- Les utilisateurs rencontrent des **problèmes de connexion** avec Fathom, nécessitant de l'ajouter manuellement aux réunions au lieu d'une participation automatique.

#### What Are Recent G2 Reviews of Fathom?

**["Facile à configurer, excellent rapport qualité-prix—Fathom est le meilleur enregistreur disponible."](https://www.g2.com/fr/survey_responses/fathom-review-13216533)**

**Rating:** 5.0/5.0 stars

_— Carolay B._

[Read full review](https://www.g2.com/fr/survey_responses/fathom-review-13216533)

**["Des résumés de réunions en temps réel sans faille qui économisent des heures"](https://www.g2.com/fr/survey_responses/fathom-review-13209825)**

**Rating:** 5.0/5.0 stars

_— Angelina C._

[Read full review](https://www.g2.com/fr/survey_responses/fathom-review-13209825)

### [HubSpot Sales Hub](https://www.g2.com/fr/products/hubspot-sales-hub/reviews)

Sales Hub combine des outils d'engagement des ventes, des fonctionnalités de productivité alimentées par l'IA et l'automatisation des flux de travail en une plateforme unifiée conçue pour aider les équipes en croissance à conclure des affaires plus rapidement. Proposition de valeur principale : Sales Hub répond aux défis courants des ventes : des processus manuels inefficaces qui ralentissent la vitesse des transactions, des informations client fragmentées créant un contexte incomplet, et des logiciels complexes nécessitant une formation approfondie et une administration continue. Construit sur le HubSpot Smart CRM, Sales Hub connecte les données client et les outils de vente dans un système unifié. Capacités clés Outils d'engagement des ventes : Sales Hub fournit le suivi des emails, la planification des réunions, le partage de documents et des modèles de communication qui simplifient les interactions avec les prospects et éliminent les frictions administratives dans le processus de vente. Productivité alimentée par l'IA : La plateforme inclut des fonctionnalités d'IA qui automatisent les tâches répétitives, suggèrent les prochaines actions en fonction du contexte de la transaction et mettent en avant des informations client pertinentes, aidant les représentants à se concentrer sur la vente plutôt que sur le travail administratif. Vue client unifiée : Comme toutes les données client, l'historique des communications et les informations sur les transactions existent au sein du Smart CRM, les représentants commerciaux voient un contexte complet sans avoir à basculer entre les systèmes. Cela inclut la visibilité sur les interactions marketing, les tickets de service et les conversations de vente antérieures. Automatisation des flux de travail : Sales Hub automatise les processus de vente de routine, garantissant une exécution cohérente sans coordination manuelle. Sales Hub vs. Alternatives : Contrairement aux systèmes CRM hérités fonctionnant principalement comme des bases de données nécessitant une personnalisation approfondie, Sales Hub inclut des outils d'engagement, l'automatisation et des capacités d'IA comme fonctionnalités natives plutôt que des modules complémentaires nécessitant une intégration. Cela élimine la complexité de l'achat d'outils séparés pour le suivi des emails, la planification des réunions, la gestion des documents et l'analyse des ventes. L'interface intuitive de Sales Hub réduit le temps de formation pour les nouveaux membres de l'équipe par rapport aux plateformes de vente traditionnelles nécessitant des connaissances techniques approfondies. Les équipes bénéficient d'une intégration rapide, d'un alignement sans faille grâce à la visibilité partagée des données et d'une évolutivité flexible. Qui devrait utiliser Sales Hub Sales Hub sert les équipes de vente en croissance ayant besoin d'augmenter la productivité sans ajouter de personnel, les représentants commerciaux nécessitant un contexte client complet lors des conversations avec les acheteurs, et les responsables des ventes cherchant une visibilité sur le pipeline grâce à des rapports unifiés. La plateforme s'adapte des petites équipes de vente aux organisations d'entreprise. Résultat Sales Hub aide les équipes à vendre plus intelligemment, pas plus durement, permettant aux représentants d'obtenir un contexte plus riche et de meilleures informations à chaque étape du parcours de l'acheteur.

**Average Rating:** 4.4/5.0

**Total Reviews:** 13,304

#### How Do G2 Users Rate HubSpot Sales Hub?

- **the product a-t-il été un bon partenaire commercial?:** 8.7/10 (Category avg: 9.5/10)
- **intelligence:** 7.7/10 (Category avg: 8.6/10)
- **Notation des clients:** 8.2/10 (Category avg: 8.5/10)
- **Résumé du texte:** 7.6/10 (Category avg: 8.7/10)

#### Who Is the Company Behind HubSpot Sales Hub?

- **Vendeur:** [HubSpot](https://www.g2.com/fr/sellers/hubspot)
- **Site Web de l'entreprise:** hubspot.com
- **Année de fondation:** 2006
- **Emplacement du siège social:** Cambridge, Massachusetts, United States
- **Twitter:** @HubSpot  
784,270 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e7728cdccf3cd40d382e6159b493e5f6534eb2bfad47dc424c39639ed9e0ebf3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F68529%2F&secure%5Burl_type%5D=linkedin_company_website)  
12,158 employés sur LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Responsable de compte, Responsable du développement commercial
- **Top Industries:** Logiciels informatiques, Technologie de l'information et services
- **Company Size:** 60% Small, 35% Medium

#### What Do G2 Reviewers Say About HubSpot Sales Hub?

_AI-generated summary from verified user reviews_

##### Pros

- Les utilisateurs apprécient l' **interface intuitive** de HubSpot Sales Hub, simplifiant leur flux de travail avec des outils et intégrations efficaces.
- Les utilisateurs apprécient la **personnalisation et l'interface conviviale** de HubSpot Sales Hub, améliorant ainsi considérablement leurs processus de vente.
- Les utilisateurs apprécient la **visibilité complète** de HubSpot Sales Hub, ce qui améliore considérablement leur gestion des ventes et leur prise de décision.
- Les utilisateurs apprécient les fonctionnalités de **gestion centralisée des prospects** de HubSpot Sales Hub, améliorant l'organisation et l'efficacité des processus de vente.
- Les utilisateurs apprécient l' **interface intuitive** de HubSpot Sales Hub, permettant aux équipes de naviguer facilement et d'améliorer la productivité.

##### Cons

- Les utilisateurs trouvent les **fonctionnalités manquantes** de HubSpot Sales Hub, comme la fonctionnalité limitée et les problèmes de balisage, frustrantes.
- Les utilisateurs trouvent que les **fonctionnalités limitées** de HubSpot Sales Hub restreignent leur expérience, notamment en ce qui concerne le tableau de bord et l'application mobile.
- Les utilisateurs rencontrent une **grande courbe d'apprentissage** avec HubSpot Sales Hub, trouvant les intégrations compliquées et la formation nécessaire pour plus de clarté.
- Les utilisateurs trouvent le **coût de plus en plus lourd** au milieu de problèmes techniques persistants et de limitations frustrantes de la plateforme.
- Les utilisateurs trouvent que HubSpot Sales Hub a **une personnalisation limitée** , ce qui cause de la frustration avec les actions en masse et la flexibilité des flux de travail.

#### What Are Recent G2 Reviews of HubSpot Sales Hub?

**["Interface intuitive et gestion flexible des données"](https://www.g2.com/fr/survey_responses/hubspot-sales-hub-review-13233048)**

**Rating:** 5.0/5.0 stars

_— Taryn Q._

[Read full review](https://www.g2.com/fr/survey_responses/hubspot-sales-hub-review-13233048)

**["HubSpot Sales Hub : CRM intuitif qui simplifie la vente pour les équipes en croissance"](https://www.g2.com/fr/survey_responses/hubspot-sales-hub-review-13193567)**

**Rating:** 5.0/5.0 stars

_— Prateek M._

[Read full review](https://www.g2.com/fr/survey_responses/hubspot-sales-hub-review-13193567)

#### What Are G2 Users Discussing About HubSpot Sales Hub?

- [Quel impact HubSpot Sales Hub a-t-il eu sur la gestion du pipeline de vente dans les petites et moyennes entreprises ?](https://www.g2.com/fr/discussions/how-has-hubspot-sales-hub-impacted-the-sales-pipeline-management-in-small-to-mid-sized-businesses) - 4 comments
- [À quoi sert HubSpot Sales Hub ?](https://www.g2.com/fr/discussions/what-is-hubspot-sales-hub-used-for) - 5 comments
- [What is HubSpot good for?](https://www.g2.com/fr/discussions/what-is-hubspot-good-for) - 2 comments
- [Comment utiliser HubSpot pour les ventes ?](https://www.g2.com/fr/discussions/how-do-i-use-hubspot-for-sales) - 3 comments
- [Que pouvez-vous faire avec HubSpot gratuit ?](https://www.g2.com/fr/discussions/what-can-you-do-with-free-hubspot) - 2 comments

### [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)

Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost productivity with automation and drive revenue with an integrated growth platform. The future of sales is here, and with Agentforce, we’re helping teams unlock their full potential - making them limitless. Build Pipeline Faster with AI Agents: Sales Agents Sales AI Sales Engagement Sales Programs Buyer Engagement Accelerate Productivity with Automation: Sales Data Sales Analytics Sales Team Productivity Revenue Intelligence Drive Revenue on an Integrated Platform: Revenue Lifecycle Management and CPQ Sales Performance Management Partner Relationship Management

**Average Rating:** 4.4/5.0

**Total Reviews:** 24,691

#### How Do G2 Users Rate Agentforce Sales (formerly Salesforce Sales Cloud)?

- **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 8.7/10 (Category avg: 8.6/10)
- **Customer Scoring:** 8.7/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 8.3/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Agentforce Sales (formerly Salesforce Sales Cloud)?

- **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce)
- **Company Website:** www.salesforce.com
- **Year Founded:** 1999
- **HQ Location:** San Francisco, CA
- **Twitter:** @salesforce  
579,511 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website)  
83,223 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Account Executive, Account Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 46% Medium, 34% Large

#### What Do G2 Reviewers Say About Agentforce Sales (formerly Salesforce Sales Cloud)?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **ease of use** of Agentforce Sales, appreciating seamless access to all customer information in one location.
- Users value the **feature-rich platform** of Agentforce Sales, enhancing seller efficiency and customer engagement.
- Users value the **powerful lead management** features of Agentforce Sales, enhancing customer experience and team collaboration.
- Users value the **extensive customization options** of Agentforce Sales, tailoring it to fit unique business needs effortlessly.
- Users value the **extensive customizability** of Agentforce Sales, allowing tailored solutions for unique business needs.

##### Cons

- Users find the **learning curve steep** , as configuration is time-consuming and report creation can be confusing.
- Users find **customization limitations** and complexity frustrating, especially for smaller teams with simpler needs.
- Users find the **missing features** in Agentforce Sales hinder their ability to manage complex issues easily.
- Users find the **limited features** of Agentforce Sales require time and expertise for effective customization and reporting.
- Users find the **pricing model expensive** , which can be prohibitive for smaller companies and those with limited budgets.

#### What Are Recent G2 Reviews of Agentforce Sales (formerly Salesforce Sales Cloud)?

**["Agentforce Sales Centralizes Customer Data with Powerful Dashboards and Automation"](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-13227740)**

**Rating:** 4.0/5.0 stars

_— Javiera I._

[Read full review](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-13227740)

**["Agentforce Sales Delivers Clear Lead Visibility and Smoother Marketing-to-Sales Handoff"](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-13164950)**

**Rating:** 4.0/5.0 stars

_— Akshara G._

[Read full review](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-13164950)

#### What Are G2 Users Discussing About Agentforce Sales (formerly Salesforce Sales Cloud)?

- [What is Salesforce Maps used for?](https://www.g2.com/discussions/salesforce-maps-what-is-salesforce-maps-used-for) - 2 comments
- [What is the benefit of Salesforce CRM?](https://www.g2.com/discussions/what-is-the-benefit-of-salesforce-crm) - 7 comments
- [What is Salesforce and CRM?](https://www.g2.com/discussions/what-is-salesforce-and-crm) - 3 comments
- [What makes high velocity sales more powerful than ever?](https://www.g2.com/discussions/what-makes-high-velocity-sales-more-powerful-than-ever) - 1 comment
- [How do I enable Inbox in Salesforce?](https://www.g2.com/discussions/how-do-i-enable-inbox-in-salesforce) - 4 comments

### [GTM Studio - Powered by ZoomInfo](https://www.g2.com/products/gtm-studio-powered-by-zoominfo/reviews)

Note: GTM Studio is the upgraded version of ZoomInfo Marketing and ZoomInfo Operations. GTM Studio is ZoomInfo's AI-powered go-to-market canvas that unifies signals, systems, and teams in one intelligent workspace so plays fire automatically, moments aren't missed, and reps always know what to do next. Designed for RevOps and marketing teams, GTM Studio eliminates tool sprawl by connecting CRM, marketing, sales, and third-party data into a single live canvas - giving every team a complete, AI-ready view of their market. At the core of GTM Studio is built-in waterfall enrichment that automatically fills in missing contact and account data across 25+ vendors, so the data powering every play is always complete and actionable. AI-powered insights surface buying signals in real time, helping teams respond to in-market buyers in under five minutes - before competitors have even pulled a list. Every insight is grounded in your ICP, so GTM decisions are faster, sharper, and more informed. GTM Studio is built for speed to execution. A library of pre-built plays - including inbound acceleration, champion tracking, and competitive displacement - can be launched in a single click, with no tickets, no engineering support, and no waiting. Custom plays can be designed, tested, and scaled without code or developer involvement, compressing what used to take weeks into minutes. Specialized AI agents handle enrichment, scoring, routing, and message creation automatically, so teams stay focused on results rather than operations. GTM Studio integrates with the tools revenue teams already rely on - Salesforce, HubSpot, Salesloft, Gong, Slack, and 50+ more - ensuring signals flow freely across the stack and execution happens without friction. Built-in analytics measure what's working in real time, while automated workflows and alerts keep teams responsive to every change in GTM data. The result is a GTM motion that runs on its own - where top-performing teams launch more than 50 plays per quarter, expansion campaigns that once took three weeks go live in 30 minutes, and every seller always knows exactly where to focus next.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3,395

#### How Do G2 Users Rate GTM Studio - Powered by ZoomInfo?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 8.2/10 (Category avg: 8.6/10)
- **Customer Scoring:** 8.4/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 8.7/10 (Category avg: 8.7/10)

#### Who Is the Company Behind GTM Studio - Powered by ZoomInfo?

- **Seller:** [ZoomInfo](https://www.g2.com/sellers/zoominfo-26a9872a-d61e-4832-ab53-5e972b230706)
- **Company Website:** www.zoominfo.com
- **Year Founded:** 2000
- **HQ Location:** Vancouver, WA
- **Twitter:** @ZoomInfo  
23,515 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bd618c71d6b4b0acc542c8b46079b4c9423a65a072ce8f8590d4f3ed35e8aebb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fzoominfo%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,221 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 63% Medium, 24% Large

#### What Do G2 Reviewers Say About GTM Studio - Powered by ZoomInfo?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **accurate B2B contact data** and intuitive filtering options, enhancing targeted prospecting and campaign efficiency.
- Users appreciate the **accuracy of data and intent signals** , enhancing their lead generation and targeting efforts effectively.
- Users find **GTM Studio easy to use** , enhancing lead enrichment with simple segmentation and sorting options.
- Users value the **reliable and accurate B2B contact data** from GTM Studio, enhancing campaign targeting and efficiency.
- Users value the **reliable and accurate B2B contact data** offered by GTM Studio, enhancing their targeting and campaign efficiency.

##### Cons

- Many users find the **pricing too high** for small teams, making it less accessible for their needs.
- Users experience **data inaccuracy** , with outdated information and missing data for niche roles affecting reliability.
- Users note that the **high pricing** may not be suitable for smaller teams with limited budgets.
- Users find the **learning curve steep** initially due to the platform's complexity and extensive features.
- Users find the **complex interface** of GTM Studio challenging initially, requiring training to navigate effectively.

#### What Are Recent G2 Reviews of GTM Studio - Powered by ZoomInfo?

**["Amazing Platform That Helps Marketers Bridge the Gap with your Audience"](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9742370)**

**Rating:** 5.0/5.0 stars

_— Verified User in Hospital & Health Care_

[Read full review](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9742370)

**["Account Exectuive"](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9414756)**

**Rating:** 5.0/5.0 stars

_— Alex P._

[Read full review](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9414756)

#### What Are G2 Users Discussing About GTM Studio - Powered by ZoomInfo?

- [What impact has Chorus by ZoomInfo had on the enhancement of sales conversations and customer insights?](https://www.g2.com/discussions/what-impact-has-chorus-by-zoominfo-had-on-the-enhancement-of-sales-conversations-and-customer-insights)
- [What is Chorus.ai used for?](https://www.g2.com/discussions/what-is-chorus-ai-used-for)
- [What is ZoomInfo MarketingOS used for?](https://www.g2.com/discussions/what-is-zoominfo-marketingos-used-for)
- [What are ZoomInfo scoops?](https://www.g2.com/discussions/what-are-zoominfo-scoops)
- [What information does ZoomInfo provide?](https://www.g2.com/discussions/what-information-does-zoominfo-provide)

### [Talkdesk](https://www.g2.com/fr/products/talkdesk/reviews)

Talkdesk® mène une nouvelle ère dans l'expérience client avec l'Automatisation de l'Expérience Client (CXA) — une nouvelle catégorie et plateforme conçue pour automatiser toute la complexité des parcours clients modernes. CXA remplace les flux de travail fragmentés et coordonnés par des humains par une orchestration autonome et multi-agents d'IA qui offre un service intelligent, évolutif et axé sur les résultats tout au long du cycle de vie CX. Apprenez-en plus sur : https://www.talkdesk.com/use-cases/ Au cœur de CXA se trouve le Talkdesk Data Cloud, qui transforme les transcriptions, les enregistrements d'appels, les notes de cas et les dossiers clients provenant de divers CRM et systèmes d'enregistrement en connaissances exploitables en temps réel. Cela permet aux agents IA de fonctionner avec un contexte complet, collaborant sans effort pour résoudre des problèmes clients complexes avec rapidité, précision et adaptabilité. Talkdesk CXA prend en charge à la fois les flux de travail intersectoriels et les cas d'utilisation spécialisés dans des secteurs comme la santé, les services financiers, le commerce de détail, les services publics, le voyage et le gouvernement. Avec des agents IA préconstruits, un cycle vertueux d'automatisation (Découvrir, Construire, Orchestrer, Mesurer) et un délai de rentabilisation rapide, Talkdesk aide les entreprises à moderniser l'expérience client sans avoir besoin d'un remplacement complet. Fiable par des marques mondiales et reconnu pour son innovation continue, Talkdesk permet aux organisations d'augmenter leurs revenus, de réduire leurs coûts et de transformer la prestation de services grâce à une automatisation coordonnée et pilotée par l'IA. Les entreprises qui aiment leurs clients utilisent Talkdesk. Talkdesk est une marque déposée de Talkdesk, Inc. Tous les noms de produits et de sociétés sont des marques™ ou des marques déposées® de leurs détenteurs respectifs. Leur utilisation n'implique aucune affiliation ou approbation de leur part.

**Average Rating:** 4.4/5.0

**Total Reviews:** 2,488

#### How Do G2 Users Rate Talkdesk?

- **the product a-t-il été un bon partenaire commercial?:** 8.9/10 (Category avg: 9.5/10)
- **Notation des clients:** 10.0/10 (Category avg: 8.5/10)
- **Résumé du texte:** 9.5/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Talkdesk?

- **Vendeur:** [Talkdesk](https://www.g2.com/fr/sellers/talkdesk)
- **Site Web de l'entreprise:** www.talkdesk.com
- **Année de fondation:** 2011
- **Emplacement du siège social:** Palo Alto, CA
- **Twitter:** @talkdesk  
6,959 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e0e5af292863ff50ed178e452cdc1e6f02d6fe9d8fce3e273f8df1fa193ff21&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837787%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,396 employés sur LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Superviseur, Représentant du service client
- **Top Industries:** Services aux consommateurs, Logiciels informatiques
- **Company Size:** 60% Medium, 20% Small

#### What Do G2 Reviewers Say About Talkdesk?

_AI-generated summary from verified user reviews_

##### Pros

- Les utilisateurs apprécient la **facilité d'utilisation** de Talkdesk, permettant un suivi efficace des appels et améliorant la productivité globale.
- Les utilisateurs apprécient l' **efficacité** de Talkdesk, permettant une communication fluide à travers les plateformes et une amélioration des opérations de service client.
- Les utilisateurs apprécient les **fonctionnalités complètes** de Talkdesk, permettant des flux de travail efficaces et améliorant les interactions avec les clients.
- Les utilisateurs apprécient l' **intégration CRM facile** de Talkdesk, améliorant l'efficacité et la communication pour les équipes de support client.
- Les utilisateurs louent Talkdesk pour son **support client exceptionnel** et son intégration transparente qui améliore l'efficacité de l'équipe.

##### Cons

- Les utilisateurs rencontrent souvent des **problèmes d'appel** avec Talkdesk, y compris une mauvaise qualité audio et des appels interrompus pendant les conversations.
- Les utilisateurs rencontrent souvent des **problèmes techniques** avec Talkdesk, y compris des appels interrompus et des dysfonctionnements du système nécessitant des redémarrages fréquents.
- Les utilisateurs trouvent les **fonctionnalités manquantes** dans Talkdesk frustrantes, ce qui entrave l'efficacité et le flux de travail lors des appels et de la gestion des tickets.
- Les utilisateurs rencontrent des **problèmes de notification** avec Talkdesk, entraînant des changements de statut hors ligne inattendus et des problèmes techniques frustrants.
- Les utilisateurs rencontrent souvent des **problèmes de connexion** avec Talkdesk, ce qui entraîne des retards frustrants et nécessite des redémarrages fréquents de l'application.

#### What Are Recent G2 Reviews of Talkdesk?

**["Talkdesk garde les appels organisés avec des rapports puissants et des insights de coaching."](https://www.g2.com/fr/survey_responses/talkdesk-review-13236400)**

**Rating:** 5.0/5.0 stars

_— Mallory S._

[Read full review](https://www.g2.com/fr/survey_responses/talkdesk-review-13236400)

**["Support omnicanal, IA axée sur les données, pleine de capacités"](https://www.g2.com/fr/survey_responses/talkdesk-review-11334066)**

**Rating:** 4.0/5.0 stars

_— Tyra S._

[Read full review](https://www.g2.com/fr/survey_responses/talkdesk-review-11334066)

#### What Are G2 Users Discussing About Talkdesk?

- [Comment Talkdesk transforme-t-il les opérations de service client avec ses solutions de centre d'appels innovantes ?](https://www.g2.com/fr/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments
- [À quoi sert Talkdesk ?](https://www.g2.com/fr/discussions/what-is-talkdesk-used-for) - 2 comments

### [Substrata](https://www.g2.com/products/substrata-substrata/reviews)

Substrata analyzes behavioral data to uncover attitudes, emotions, intentions and power dynamics, helping dealmakers sell smarter and close more deals.

**Average Rating:** 4.9/5.0

**Total Reviews:** 1,103

#### How Do G2 Users Rate Substrata?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 9.6/10 (Category avg: 8.6/10)
- **Customer Scoring:** 9.6/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 9.6/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Substrata?

- **Seller:** [Substrata](https://www.g2.com/sellers/substrata-221a11cc-8331-453c-b030-2fd1cd2f19ea)
- **Company Website:** www.substrata.me
- **Year Founded:** 2020
- **HQ Location:** Tel Aviv, Israel
- **Twitter:** @SubstrataHQ  
517 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a52ceae0c10051c0684d9809a4ca491659604e05cb588ada06d0642e2f54ba79&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsubstrata-company%2F&secure%5Burl_type%5D=linkedin_company_website)  
33 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Sales Development Representative, Project Manager
- **Top Industries:** Information Technology and Services, Marketing and Advertising
- **Company Size:** 45% Small, 41% Medium

#### What Do G2 Reviewers Say About Substrata?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **accuracy** of Substrata in enhancing communication clarity and strategic messaging for stakeholders.
- Users find Substrata **invaluable for project management** , enhancing communication, coordination, and decision-making efficiency in solar projects.
- Users highly value the **clarified and actionable communication** enabled by Substrata's advanced tools for effective outreach.
- Users value the **strategic communication enhancement** from Substrata, empowering them to engage clients effectively with tailored messages.
- Users value the **time-saving capabilities** of Substrata, enabling efficient prospect tracking and streamlined outreach efforts.

##### Cons

- Users find the **initial learning curve** of Substrata challenging, needing time to master its features and insights.
- Users desire more **customization options** for improved usability, especially for C-level executives managing diverse metrics.
- Users find the **initial setup and complex interface** of Substrata overwhelming, impacting the overall user experience.
- Users find the **time-consuming setup** and analysis process of Substrata challenging, creating hurdles in quick data access.
- Users find the **dashboard overwhelming** initially, needing time to learn and customize advanced features effectively.

#### What Are Recent G2 Reviews of Substrata?

**["Signals Helps Us Understand What Is Happening Beneath the Conversation"](https://www.g2.com/survey_responses/substrata-review-13238954)**

**Rating:** 5.0/5.0 stars

_— Landy G._

[Read full review](https://www.g2.com/survey_responses/substrata-review-13238954)

**["Q for Email: Elevates B2B Emails with Better Tone, Trust, and Confidence"](https://www.g2.com/survey_responses/substrata-review-13261873)**

**Rating:** 5.0/5.0 stars

_— Josh B._

[Read full review](https://www.g2.com/survey_responses/substrata-review-13261873)

### [Nooks](https://www.g2.com/products/nooks/reviews)

Nooks is the Agent Workspace for intelligent outbound. We pair human judgment with AI execution so reps spend less time on busywork and more time building real relationships that turn into pipeline. Nooks brings signals, account history, and next-best actions into one multi-channel system for AI sequencing so outbound stays relevant as you scale. Over 100 teams have switched from legacy sequencing tools to Nooks, more than doubling email-sourced pipeline, cutting research time by 90%, and consolidating multiple vendors into one platform. Over 1200 customers, including sophisticated sales orgs at HubSpot, Deel, ZoomInfo, and Rippling use Nooks to generate more pipeline with less context switching.

**Average Rating:** 4.8/5.0

**Total Reviews:** 1,667

#### How Do G2 Users Rate Nooks?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 10.0/10 (Category avg: 8.6/10)
- **Customer Scoring:** 9.4/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 10.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Nooks?

- **Seller:** [Nooks](https://www.g2.com/sellers/nooks)
- **Company Website:** www.nooks.ai
- **HQ Location:** San Francisco, California
- **Twitter:** @JoinNooks  
390 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d0985ff2b8e1083fcf100fe495e371b10ac44dcc8c0a734662629503f74b014e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnooksapp&secure%5Burl_type%5D=linkedin_company_website)  
390 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** SDR, Business Development Representative
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 50% Medium, 25% Small

#### What Do G2 Reviewers Say About Nooks?

_AI-generated summary from verified user reviews_

##### Pros

- Users find that Nooks offers **time-saving** features, enhancing efficiency and allowing for more calls in less time.
- Users find Nooks to be exceptionally **easy to use** , with a beginner-friendly interface and intuitive navigation.
- Users find Nooks enables **exceptional efficiency** with faster dialing and intuitive features that enhance productivity.
- Users love the **efficient parallel dialing** feature of Nooks, boosting their call volume and enhancing conversations.
- Users value the **efficient lead generation** capabilities of Nooks, enhancing productivity and enabling targeted outreach effectively.

##### Cons

- Users face frequent **call issues** with Nooks, including slow connections and frustrating glitches during calls.
- Users face **dialer issues** with incorrect numbers being dialed and challenges in connecting with intended contacts.
- Users find the **missing features** in Nooks limiting, particularly lacking sorting options and multi-tab operation.
- Users face **dialer limitations** with Nooks, including issues with task triggers and double calls to prospects.
- Users report **connection issues** with Nooks, including delays and drops during calls, impacting communication quality.

#### What Are Recent G2 Reviews of Nooks?

**["Nooks Supercharged My Outbound Prospecting With a Fast, Intuitive Dialer"](https://www.g2.com/survey_responses/nooks-review-13172157)**

**Rating:** 5.0/5.0 stars

_— Deep K._

[Read full review](https://www.g2.com/survey_responses/nooks-review-13172157)

**["Significant Boost in Connect Rates with Seamless CRM"](https://www.g2.com/survey_responses/nooks-review-13124572)**

**Rating:** 5.0/5.0 stars

_— Laura N._

[Read full review](https://www.g2.com/survey_responses/nooks-review-13124572)

### [CallRail](https://www.g2.com/fr/products/callrail/reviews)

CallRail est la plateforme d'engagement des prospects qui facilite l'attraction de plus de prospects, la conversion de plus de clients et l'optimisation de leur marketing pour les entreprises. Servant plus de 220 000 entreprises dans le monde entier, les solutions alimentées par l'IA de CallRail aident les entreprises à attribuer chaque appel, texte, chat et formulaire à leur parcours marketing, à utiliser les informations issues de leurs conversations pour mieux comprendre leurs acheteurs, et à éliminer les opportunités manquées grâce à une IA capable de gérer les interactions avec les prospects 24h/24 et 7j/7.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1,742

#### How Do G2 Users Rate CallRail?

- **the product a-t-il été un bon partenaire commercial?:** 9.2/10 (Category avg: 9.5/10)
- **intelligence:** 8.1/10 (Category avg: 8.6/10)
- **Notation des clients:** 8.3/10 (Category avg: 8.5/10)
- **Résumé du texte:** 7.7/10 (Category avg: 8.7/10)

#### Who Is the Company Behind CallRail?

- **Vendeur:** [CallRail](https://www.g2.com/fr/sellers/callrail)
- **Site Web de l'entreprise:** www.callrail.com
- **Année de fondation:** 2011
- **Emplacement du siège social:** Atlanta, GA
- **Twitter:** @CallRail  
6,067 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=82fca7a26343309ac83a51e2c155ddd9ac6130b3ba2b4b54bc117ccc56375be6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2567008%2F&secure%5Burl_type%5D=linkedin_company_website)  
353 employés sur LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Propriétaire, PDG
- **Top Industries:** Marketing et publicité, Immobilier
- **Company Size:** 73% Small, 22% Medium

#### What Do G2 Reviewers Say About CallRail?

_AI-generated summary from verified user reviews_

##### Pros

- Les utilisateurs apprécient la **facilité d'utilisation** de CallRail, qui simplifie la gestion des appels et améliore l'efficacité du suivi.
- Les utilisateurs apprécient la **facilité d'utilisation et les fonctionnalités de suivi efficaces** de CallRail, améliorant la gestion des appels et la visibilité des campagnes.
- Les utilisateurs apprécient les **capacités de suivi d'appels détaillées** de CallRail, fournissant des informations claires sur les campagnes marketing efficaces.
- Les utilisateurs adorent les **capacités de suivi perspicaces** de CallRail, permettant une analyse claire des campagnes et des stratégies marketing améliorées.
- Les utilisateurs apprécient la **précision de l'attribution** de CallRail, qui relie efficacement les appels à des efforts marketing spécifiques pour de meilleures analyses.

##### Cons

- Les utilisateurs trouvent le manque de **messagerie texte de groupe et d'enregistrement des appels sortants** frustrant et limitant pour leurs besoins.
- Les utilisateurs rencontrent des **problèmes d'intégration** avec CallRail, en particulier avec les connexions aux CRM de niche et aux logiciels de gestion des patients.
- Les utilisateurs trouvent la **en raison d'une navigation peu claire et d'un support insuffisant pour les fonctionnalités moins courantes.**
- Les utilisateurs rencontrent des **problèmes d'appel** avec des retards dans les réflexions d'appel et un support client peu utile lors des défis d'intégration.
- Les utilisateurs rencontrent souvent des **problèmes de numéro** , y compris des appels indésirables et des préoccupations concernant la facturation basée sur les minutes d'appel.

#### What Are Recent G2 Reviews of CallRail?

**["Suivi d'appels sans effort avec des insights IA, nécessite une simplification de la configuration"](https://www.g2.com/fr/survey_responses/callrail-review-11188871)**

**Rating:** 4.5/5.0 stars

_— Kevin D._

[Read full review](https://www.g2.com/fr/survey_responses/callrail-review-11188871)

**["Voice Assist est un changeur de jeu—Interface utilisateur propre, intégrations fluides, performance solide"](https://www.g2.com/fr/survey_responses/callrail-review-12646622)**

**Rating:** 4.5/5.0 stars

_— Manind G._

[Read full review](https://www.g2.com/fr/survey_responses/callrail-review-12646622)

#### What Are G2 Users Discussing About CallRail?

- [Je suis nouveau sur CallRail et je n'arrive pas à comprendre comment l'intégrer à mes analyses marketing. Des conseils ?](https://www.g2.com/fr/discussions/i-m-new-to-callrail-and-can-t-figure-out-how-to-integrate-it-with-my-marketing-analytics-any-guidance)
- [À quoi sert CallRail ?](https://www.g2.com/fr/discussions/callrail-what-is-callrail-used-for)
- [How do I temporarily disable Chrome Remote Desktop?](https://www.g2.com/fr/discussions/how-do-i-temporarily-disable-chrome-remote-desktop)
- [Comment annuler CallRail ?](https://www.g2.com/fr/discussions/how-do-i-cancel-callrail) - 1 comment
- [Is CallRail free?](https://www.g2.com/fr/discussions/is-callrail-free) - 2 comments

### [Mindtickle](https://www.g2.com/products/mindtickle/reviews)

Mindtickle is the market-leading AI-powered revenue enablement platform that combines on-the-job learning and deal execution to drive behavior change and get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. With awards and accolades from the Stevie Awards, AI Breakthrough Awards, Forrester Wave, and more. Mindtickle is celebrated for both innovation and world-class customer support. Mindtickle is also recognized across: - Sales Enablement Software - AI Sales Role Play Software - Sales Coaching Software - Sales Performance Management Software - Conversation Intelligence Software - Digital Sales Rooms Software Unlike other vendors, Mindtickle delivers a single, integrated platform to grow revenue and retain customers by improving sales and support performance. With Mindtickle, you can: - Improve rep skills and performance with personalized training and AI-powered role-plays - Improve deal outcomes with tailored buying experiences - Level up frontline managers with data-driven coaching - Drive strategic change management with bite-sized learning, reinforcement, and actionable insights - Simplify revenue tech stacks with a single platform for seller performance For more information, visit www.mindtickle.com

**Average Rating:** 4.7/5.0

**Total Reviews:** 2,240

#### How Do G2 Users Rate Mindtickle?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 9.4/10 (Category avg: 8.6/10)
- **Customer Scoring:** 9.3/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 8.5/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Mindtickle?

- **Seller:** [MindTickle](https://www.g2.com/sellers/mindtickle)
- **Company Website:** www.mindtickle.com
- **Year Founded:** 2012
- **HQ Location:** San Francisco, California
- **Twitter:** @mindtickle  
5,772 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d792404f7a9825396b89ff06ae6853f3f447e15e29ee61e81ce8c9e172481f92&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2337411%2F&secure%5Burl_type%5D=linkedin_company_website)  
678 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Account Executive, Therapy Manager
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 61% Large, 29% Medium

#### What Do G2 Reviewers Say About Mindtickle?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Mindtickle to be **straightforward and easy to use** , enhancing their training experience effectively.
- Users commend Mindtickle for its **interactive teaching strategies** , enhancing engagement and understanding in sales training.
- Users appreciate the **intuitive nature** of Mindtickle, finding it straightforward and easy to use for effective learning.
- Users value the **interactive learning strategies** of Mindtickle, enhancing understanding and retention of complex sales concepts.
- Users commend Mindtickle for its **interactive teaching strategies** and high-quality content that enhances sales training effectiveness.

##### Cons

- Users find the **missing live listening feature** limits functionality and complicates the overall user experience on Mindtickle.
- Users experience **slow loading times** in Asset Hub and Digital Sales Rooms, hindering productivity in critical activities.
- Users find Mindtickle's **limited features** hinder integration with other tools, affecting usability and overall satisfaction.
- Users experience **slow performance** with Mindtickle, particularly during heavy content use, impacting productivity and user experience.
- Users often face a **steep learning curve** with Mindtickle due to interruptions and unclear course navigation.

#### What Are Recent G2 Reviews of Mindtickle?

**["Mindtickle enhances sales performance through ongoing learning opportunities"](https://www.g2.com/survey_responses/mindtickle-review-12946564)**

**Rating:** 5.0/5.0 stars

_— Wolf S._

[Read full review](https://www.g2.com/survey_responses/mindtickle-review-12946564)

**["Comprehensive enablement"](https://www.g2.com/survey_responses/mindtickle-review-7911313)**

**Rating:** 4.5/5.0 stars

_— Abhilash R._

[Read full review](https://www.g2.com/survey_responses/mindtickle-review-7911313)

#### What Are G2 Users Discussing About Mindtickle?

- [What innovative techniques are corporate trainers employing with Mindtickle for effective sales enablement?](https://www.g2.com/discussions/what-innovative-techniques-are-corporate-trainers-employing-with-mindtickle-for-effective-sales-enablement) - 1 comment
- [What is Mindtickle used for?](https://www.g2.com/discussions/what-is-mindtickle-used-for)
- [What is Enable.us used for?](https://www.g2.com/discussions/what-is-enable-us-used-for)

### [Otter.ai](https://www.g2.com/products/otter-ai/reviews)

Otter.ai is the leading AI Meeting Assistant that helps sales, marketing, product, finance, operations design, customer success, customer support and cross functional teams automatically record, transcribe, and summarize all their meetings, making it easy to recall action items and easily share key insights. Otter integrates with leading video conference platforms, including Zoom, Microsoft Teams, and Google Meet, to automatically join and generate meeting notes. Otter AI Chat is like having ChatGPT for your meetings, it allows meeting participants to ask Otter questions about the meeting, including “what did I miss”, or “write a follow-up email to all participants”. Otter offers iOS and Android Apps to make it easy to record and transcribe in-person meetings. Otter also allows users to import and transcribe pre-recorded audio and video files. Designed specifically for the workflow of sales teams, OtterPilot for Sales shortens sales cycles by capturing critical information in real-time and automating follow-up emails and sentiment analysis. OtterPilot for Sales integrates with Salesforce and Hubspot to help automate call reporting. Improve win rates by sharing best practices and coaching reps based on data-driven insights. Boost productivity and free up time by automating tedious tasks like note-taking and data entry so SDRs, Sale Reps, Account Executives, Customer Success Managers, Sales Leaders and CROs can focus all of their attention on the customer and closing more deals. Otter.ai has over 15 million registered users and has transcribed over a billion meetings. Otter was named a top AI App by The Wall Street Journal in June 2023.

**Average Rating:** 4.4/5.0

**Total Reviews:** 499

#### How Do G2 Users Rate Otter.ai?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 8.6/10 (Category avg: 8.6/10)
- **Customer Scoring:** 7.7/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 8.7/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Otter.ai?

- **Seller:** [Otter.ai](https://www.g2.com/sellers/otter-ai)
- **Company Website:** otter.ai
- **HQ Location:** Mountain View, California
- **Twitter:** @otter\_ai  
17,074 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4d7cf63698d850ec5f00e57a8e5c58280f4f621c4ee2cf05bd271c2460181b71&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F35593855%2F&secure%5Burl_type%5D=linkedin_company_website)  
282 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Account Executive
- **Top Industries:** Computer Software, Marketing and Advertising
- **Company Size:** 70% Small, 20% Medium

#### What Do G2 Reviewers Say About Otter.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Otter.ai, enabling seamless transcription and effective summarization of discussions.
- Users appreciate the **helpfulness** of Otter.ai for effortless note-taking and easy access to meeting summaries.
- Users value the **high accuracy** of Otter.ai, appreciating its 95% accurate transcripts and speaker recognition capabilities.
- Users appreciate the **quick and accurate transcription** provided by Otter.ai, enhancing productivity and collaboration in meetings.
- Users value the **organized meeting summaries** of Otter.ai that enhance clarity and accessibility of key points.

##### Cons

- Users face **recording issues** with agent participation confusion and occasional transcription failures, leading to manual recordings instead.
- Users experience **accuracy issues** with Otter.ai, especially with accents, background noise, and overlapping conversations.
- Users report **inaccuracy issues** with Otter.ai, especially with quick speech, heavy accents, and multiple speakers.
- Users encounter **AI inaccuracy** with Otter.ai, especially with accents, background noise, and multiple speakers, affecting transcript quality.
- Users note **missing features** in Otter.ai, especially regarding post-meeting summaries and speaker identification reliability.

#### What Are Recent G2 Reviews of Otter.ai?

**["Retrieve and review talks and webinars easily, with a very intuitive experience"](https://www.g2.com/survey_responses/otter-ai-review-13266593)**

**Rating:** 4.5/5.0 stars

_— Verified User in Hospital & Health Care_

[Read full review](https://www.g2.com/survey_responses/otter-ai-review-13266593)

**["A Great Time-Saving Tool for Automated Meeting Notes and Summaries with Otter.ai"](https://www.g2.com/survey_responses/otter-ai-review-13136196)**

**Rating:** 5.0/5.0 stars

_— Kayreal P._

[Read full review](https://www.g2.com/survey_responses/otter-ai-review-13136196)

#### What Are G2 Users Discussing About Otter.ai?

- [What is Otter.ai used for?](https://www.g2.com/discussions/what-is-otter-ai-used-for) - 2 comments, 1 upvote
- [How good is Otter AI?](https://www.g2.com/discussions/how-good-is-otter-ai)
- [How do you transcribe on Otter AI?](https://www.g2.com/discussions/how-do-you-transcribe-on-otter-ai) - 1 comment, 1 upvote
- [Does Otter AI work with Microsoft teams?](https://www.g2.com/discussions/does-otter-ai-work-with-microsoft-teams) - 1 comment, 1 upvote
- [What does otter AI do?](https://www.g2.com/discussions/what-does-otter-ai-do) - 2 comments, 1 upvote

### [Aircall](https://www.g2.com/products/aircall/reviews)

Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks—while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,608

#### How Do G2 Users Rate Aircall?

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 9.6/10 (Category avg: 8.6/10)
- **Customer Scoring:** 5.0/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 10.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Aircall?

- **Seller:** [Aircall](https://www.g2.com/sellers/aircall)
- **Company Website:** www.aircall.io
- **Year Founded:** 2014
- **HQ Location:** New York
- **Twitter:** @aircall  
4,964 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7be761d7fbad3da0454753d90f07916cd3a958959f851b5be97356e1913a0ca2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5013970%2F&secure%5Burl_type%5D=linkedin_company_website)  
849 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Sales Development Representative, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 53% Small, 40% Medium

#### What Do G2 Reviewers Say About Aircall?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Aircall to be **easy to use** , allowing seamless communication and efficient workflow management without issues.
- Users commend the **easy integration** of Aircall with CRM and helpdesk platforms, enhancing communication and workflow efficiency.
- Users value the **reliability** of Aircall, praising its ease of use and excellent call quality for support communications.
- Users find Aircall's **intuitive setup** and user-friendly interface essential for efficient communication and operations.
- Users appreciate the **automatic call recording and transcription** features of Aircall, enhancing record-keeping and workflow efficiency.

##### Cons

- Users often experience **connection issues** with Aircall, affecting call quality and requiring frequent app restarts.
- Users report **call issues** with Aircall, including uneven distribution and connection problems that disrupt communication.
- Users often face **dialer issues** with Aircall, affecting call distribution, connectivity, and user experience.
- Users note the **lack of text handling and extension features** in Aircall, impacting their overall experience.
- Users notice the **slow loading** of Aircall, particularly with syncing call logs and mobile app performance.

#### What Are Recent G2 Reviews of Aircall?

**["Facilitate Telemarketing with Great Efficiency"](https://www.g2.com/survey_responses/aircall-review-13122992)**

**Rating:** 5.0/5.0 stars

_— Omar M._

[Read full review](https://www.g2.com/survey_responses/aircall-review-13122992)

**["Strong and clear communication with clients, without SPAM"](https://www.g2.com/survey_responses/aircall-review-13235979)**

**Rating:** 4.0/5.0 stars

_— Charbel De Jesus P._

[Read full review](https://www.g2.com/survey_responses/aircall-review-13235979)

#### What Are G2 Users Discussing About Aircall?

- [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) - 1 comment, 1 upvote
- [How are you dealing with reporting that feels too shallow or rigid for real-world team tracking?](https://www.g2.com/discussions/how-are-you-dealing-with-reporting-that-feels-too-shallow-or-rigid-for-real-world-team-tracking) - 1 comment, 1 upvote
- [Is anyone else struggling with the new workspace and having to juggle multiple Aircall apps?](https://www.g2.com/discussions/is-anyone-else-struggling-with-the-new-workspace-and-having-to-juggle-multiple-aircall-apps) - 1 comment, 1 upvote
- [How do you handle Aircall lagging, freezing, or needing frequent restarts during heavy use?](https://www.g2.com/discussions/how-do-you-handle-aircall-lagging-freezing-or-needing-frequent-restarts-during-heavy-use) - 1 comment, 1 upvote
- [Unstable calls and connectivity issues reduce my confidence when speaking with customers](https://www.g2.com/discussions/unstable-calls-and-connectivity-issues-reduce-my-confidence-when-speaking-with-customers) - 1 comment, 2 upvotes

### [Claap](https://www.g2.com/products/claap/reviews)

Claap records every sales conversation and automatically structures it into rich, labeled data - speakers, objections, pain points, next steps, and more. That structured context becomes the fuel for AI agents to take over the rest: updating your CRM, drafting follow-up emails and sales decks, surfacing coaching insights, and triggering workflows across your stack. Claap delivers agent-ready conversation intelligence: pre-labeled, structured for retrieval, and open to any AI agent via MCP (Model Context Protocol). Video calls, phone calls, all captured in one platform without bots or friction. On average, sales reps save 30 minutes after each meeting with workflow automations, and revenue leaders increase their win rate up to 30% with deal insights and AI-assisted coaching. Claap is part of the lemlist group, and trusted by 1,000+ companies including Revolut, Qonto, 360Learning, Figures, and OpenClassrooms.

**Average Rating:** 4.6/5.0

**Total Reviews:** 460

#### How Do G2 Users Rate Claap?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 9.1/10 (Category avg: 8.6/10)
- **Customer Scoring:** 9.2/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 9.2/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Claap?

- **Seller:** [Claap](https://www.g2.com/sellers/claap)
- **Year Founded:** 2021
- **HQ Location:** Hempstead, New York
- **Twitter:** @claap\_io  
335 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1bfc15d2126c0a47c94891f68e82694259182c8c4be45c49090ec37f2f040163&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fclaap-io%2F&secure%5Burl_type%5D=linkedin_company_website)  
52 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Manager
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 45% Small, 38% Medium

#### What Do G2 Reviewers Say About Claap?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Claap's **effortless usability** enhances communication and streamlines tasks with intuitive features and a clean interface.
- Users find Claap's **time-saving features** invaluable for efficient communication and reducing unnecessary meetings.
- Users highlight the **effortless recording** experience with Claap, enabling seamless communication and quick video updates.
- Users find Claap to be **intuitive and efficient** , seamlessly integrating video updates and collaboration into their workflow.
- Users appreciate the **efficiency** of Claap, enabling smooth communication and reducing time spent on meetings.

##### Cons

- Users face **slow performance** , experiencing delays in video processing and interface lagging during use, affecting usability.
- Users often face **slow loading times** that hinder their ability to quickly access videos and meeting notes.
- Users experience **processing limitations** with longer meetings, affecting the speed of sharing insights immediately after calls.
- Users often face **recording issues** like slow processing and glitches that hinder the overall experience with Claap.
- Users often face **delays** in video processing and uploads, impacting their overall experience with Claap.

#### What Are Recent G2 Reviews of Claap?

**["Claap Turns Sales Calls Into Actionable Insights With Time-Saving AI Summaries"](https://www.g2.com/survey_responses/claap-review-13232412)**

**Rating:** 4.5/5.0 stars

_— Janhvi P._

[Read full review](https://www.g2.com/survey_responses/claap-review-13232412)

**["Transforms Meeting Data into Valuable Insights"](https://www.g2.com/survey_responses/claap-review-11936149)**

**Rating:** 4.0/5.0 stars

_— Pavithra L._

[Read full review](https://www.g2.com/survey_responses/claap-review-11936149)

### [Balto](https://www.g2.com/products/balto/reviews)

Balto is the AI workforce for the contact center. Balto delivers a complete contact center solution in a single license, uniting best-in-class Agent Assist, QA, Compliance, Coaching, Notes, and Insights in one cohesive platform. The result is value at every level of the organization: agents perform better, QA teams eliminate manual reviews, supervisors can coach at scale, and executive leaders gain clear visibility into conversation-driven business trends. Top-performing contact centers rely on Balto to protect revenue, reduce compliance risk, and improve customer experiences. To date, Balto has guided 500M+ conversations, supports 300+ customers, and leads our G2 category with 500+ five-star reviews. Products Include: - Real-Time Guidance (Agent Assist): Balto automatically provides agents with resources in real-time. - Quality Assurance: Balto automatically scores interactions. - Compliance: Balto automatically flags compliance issues. - Coaching: Balto automatically surfaces and delivers coaching recommendations. - Notes: Balto automatically summarizes conversations. - Insights: Balto automatically extracts insights from conversation data.

**Average Rating:** 4.8/5.0

**Total Reviews:** 581

#### How Do G2 Users Rate Balto?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 9.4/10 (Category avg: 8.6/10)
- **Customer Scoring:** 9.5/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 9.4/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Balto?

- **Seller:** [Balto](https://www.g2.com/sellers/balto)
- **Company Website:** www.balto.ai
- **Year Founded:** 2017
- **HQ Location:** St Louis, US
- **Twitter:** @balto\_ai  
243 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3cc9e9cbafaa6a63e7a778747e3b37acb55b15f89faccf9bcef7de766a902726&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F16265721%2F&secure%5Burl_type%5D=linkedin_company_website)  
162 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Medicare Sales Representative, MSR
- **Top Industries:** Insurance, Consumer Services
- **Company Size:** 48% Medium, 24% Large

#### What Do G2 Reviewers Say About Balto?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Balto to be **easy to use** , enhancing their performance and providing seamless access to notes and calls.
- Users find Balto's **time-saving features** invaluable, streamlining calls and enhancing customer interactions effortlessly.
- Users praise Balto for its **accuracy** , providing reliable support that enhances performance during calls and transactions.
- Users admire the **call recording feature** of Balto for its accuracy and detailed summaries of each call.
- Users rave about Balto's **immediate support and guidance** , enhancing efficiency and boosting confidence during client interactions.

##### Cons

- Users face **call issues** with Balto, including bugs, app timeouts, and difficulties retrieving past call notes.
- Users experience **accuracy issues** with Balto, finding it vague and sometimes not responsive to their input.
- Users find Balto's suggestions to be **inaccurate and sometimes vague** , which hampers effective communication during calls.
- Users are frustrated by the **missing features** in Balto, including disappearing prompts and data loss on connection issues.
- Users often experience **pop-up issues** with Balto, finding them obstructive and distracting during calls, impacting workflow.

#### What Are Recent G2 Reviews of Balto?

**["Balto Keeps Calls Confident, Compliant, and Natural with Real-Time Coaching"](https://www.g2.com/survey_responses/balto-review-12794530)**

**Rating:** 5.0/5.0 stars

_— Schantera M._

[Read full review](https://www.g2.com/survey_responses/balto-review-12794530)

**["The Pros and Cons of using Balto."](https://www.g2.com/survey_responses/balto-review-9832751)**

**Rating:** 4.0/5.0 stars

_— Eric M._

[Read full review](https://www.g2.com/survey_responses/balto-review-9832751)

#### What Are G2 Users Discussing About Balto?

- [What is Balto used for?](https://www.g2.com/discussions/what-is-balto-used-for)

### [Salesloft](https://www.g2.com/products/salesloft/reviews)

Clari + Salesloft is a category-transforming AI company architecting the future of revenue. By building the world’s first Predictive Revenue System, we help organizations move beyond fragmented applications and systems of record to a model that continuously drives and adapts revenue execution. Our platform captures deal data signals, and uses tailor-built AI to create the right context and drive action across sales teams. Instead of disconnected insights and siloed workflows, sales teams operate with shared understanding, faster decisions, and execution that stays aligned to the business. Trusted by thousands of enterprises including Adobe, 3M, IBM, and Zoom, Clari + Salesloft powers the forecast, surfaces pipeline risk, and drives proactive execution—returning thousands of hours to the field and enabling predictable, scalable growth.

**Average Rating:** 4.5/5.0

**Total Reviews:** 4,153

#### How Do G2 Users Rate Salesloft?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 8.2/10 (Category avg: 8.6/10)
- **Customer Scoring:** 8.2/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 7.7/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Salesloft?

- **Seller:** [Salesloft](https://www.g2.com/sellers/salesloft)
- **Company Website:** salesloft.com
- **Year Founded:** 2011
- **HQ Location:** Atlanta, GA
- **Twitter:** @Salesloft  
18,437 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1c72bf0f0f6a02380b7fe128396fa033291b10b85b3fc210dd4659ed9b53b1e3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2296178%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,098 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Account Executive, Sales Development Representative
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 56% Medium, 23% Small

#### What Do G2 Reviewers Say About Salesloft?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Salesloft, enhancing their daily selling experience with a simple, organized interface.
- Users value the **seamless integration** with Salesforce, enhancing outreach efficiency and organization across teams.
- Users appreciate the **email tracking features** for easily measuring open rates and managing tasks efficiently.
- Users appreciate the **easy tracking** features of Salesloft, enhancing their efficiency in managing outreach campaigns.
- Users find Salesloft **extremely helpful** in managing pipelines and measuring engagement through open rates and templates.

##### Cons

- Users experience **call issues** with Salesloft, finding the app misaligned during calls and support inconsistent.
- Users experience **integration issues** with Salesloft, particularly with HubSpot and other platforms, affecting efficiency.
- Users find the **learning curve steep** , making initial use of Salesloft challenging and somewhat overwhelming.
- Users highlight the **limited features** of Salesloft, expressing a desire for enhanced integrations and customization options.
- Users feel Salesloft is missing **key features** like an auto-dialer and domain rotation, hindering productivity and email deliverability.

#### What Are Recent G2 Reviews of Salesloft?

**["Easy-to-Use Cadences and Automation That Boost SDR Efficiency"](https://www.g2.com/survey_responses/salesloft-review-12625459)**

**Rating:** 4.5/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/salesloft-review-12625459)

**["Boosts Sales Execution with Structured Cadences and CRM-Integrated Insights"](https://www.g2.com/survey_responses/salesloft-review-12628860)**

**Rating:** 4.0/5.0 stars

_— Harrison P._

[Read full review](https://www.g2.com/survey_responses/salesloft-review-12628860)

#### What Are G2 Users Discussing About Salesloft?

- [What innovative strategies are sales teams adopting with Salesloft to enhance customer engagement and sales effectiveness?](https://www.g2.com/discussions/what-innovative-strategies-are-sales-teams-adopting-with-salesloft-to-enhance-customer-engagement-and-sales-effectiveness)
- [How is Salesloft being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-salesloft-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment
- [What is Salesloft used for?](https://www.g2.com/discussions/salesloft-what-is-salesloft-used-for) - 1 comment
- [How much does SalesLoft cost?](https://www.g2.com/discussions/how-much-does-salesloft-cost)
- [Is SalesLoft a CRM?](https://www.g2.com/discussions/is-salesloft-a-crm) - 6 comments, 1 upvote

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- [AI Sales Roleplay Tools](/categories/ai-sales-roleplay-tools)
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[Browse Conversation Intelligence Themes](/categories/conversation-intelligence/themes)

 ![Julie Jung](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julie Jung")
JJ

Researched and written by [Julie Jung](https://research.g2.com/insights/author/julie-jung)

Updated February 15, 2026

Conversation intelligence software records, transcribes, and analyzes sales conversations across calls, video meetings, and other customer touchpoints. By analyzing real sales conversations using artificial intelligence (AI) and natural language processing (NLP), conversation intelligence software can identify keywords and topics so users can quickly jump to those points in the recording rather than listening to the entire call.

Conversation intelligence software analyzes insights from sales conversations to identify buyer intent, deal risks, competitor mentions, and coaching opportunities, allowing leaders to extract and review these insights to turn real conversation data into actionable guidance. By transcribing and analyzing sales calls, conversation intelligence software helps sales teams understand potential buyers, improve sales rep effectiveness, ensure compliance, and drive sales efforts.

In addition to calls, many of these platforms can also analyze insights from emails and text messages to identify key signals, customer sentiment, and engagement trends. Conversation intelligence platforms often integrate with [customer relationship management (CRM) software](https://www.g2.com/categories/crm) to enable seamless data sharing and workflow automation for capturing, logging, and tracking sales conversations.

Conversation intelligence software differs from [AI note-taking software](https://www.g2.com/categories/ai-note-taking-software), which captures, transcribes, organizes, and summarizes information from meetings. Conversation intelligence software goes further by analyzing recorded conversations to identify patterns, trends, and actionable insights that help revenue teams improve performance and decision-making.

[Sales coaching software](https://www.g2.com/categories/sales-coaching) is a related software product that generally offers conversation intelligence capabilities. However, it focuses less on analyzing the transcription and text of a call and more on the language, cadence, and technique of the sales representative. Additionally, sales coaching software provides separate features that allow sales representatives to view and organize sales deals in the pipeline easily.

To qualify for inclusion in the Conversation Intelligence category, a product must:

- Automatically capture and transcribe sales calls into text and data that can be searched, analyzed, and shared across teams
- Analyze human-to-human interactions from calls and meetings to surface meaningful insights such as key topics, themes, customer intent, or interaction patterns
- Generate conversation summaries and actionable insights to help identify important moments, next steps, or performance improvement opportunities
- Deliver analytics and reporting on call-level conversation metrics such as call duration, trends, and customer interaction

Top Tools at a Glance

| Product | Best for | User Review |
| --- | --- | --- |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ba7ec16c546d0110cfe515805013d68d/gong.png "Product Avatar Image")](https://www.g2.com/products/gong/reviews)[Gong](https://www.g2.com/products/gong/reviews)[4.7/5(6,679)](https://www.g2.com/products/gong/reviews) | Revenue intelligence with deal-pattern coaching | "Actionable Conversation Insights That Keep Teams Aligned." |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dee726cf705bf25cd1cc3b1ff354c90c/fathom-video.png "Product Avatar Image")](https://www.g2.com/products/fathom-video/reviews)[Fathom](https://www.g2.com/products/fathom-video/reviews)[5/5(6,990)](https://www.g2.com/products/fathom-video/reviews) | AI meeting summaries with frictionless capture | "Easy to Configure, Great Value—Fathom Is the Best Recorder Out There" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_92f791c125019514c13f2138425a640b/hubspot-sales-hub.png "Product Avatar Image")](https://www.g2.com/products/hubspot-sales-hub/reviews)[HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews)[4.4/5(13,909)](https://www.g2.com/products/hubspot-sales-hub/reviews) | Conversation logging tied to native CRM | "Intuitive Interface and Flexible Data Management" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image")](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[4.4/5(25,876)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | Conversation intelligence inside CRM workflows | "Agentforce Sales Delivers Clear Lead Visibility and Smoother Marketing-to-Sales Handoff" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png "Product Avatar Image")](https://www.g2.com/products/talkdesk/reviews)[Talkdesk](https://www.g2.com/products/talkdesk/reviews)[4.4/5(2,586)](https://www.g2.com/products/talkdesk/reviews) | Contact-center CXA with conversation intelligence | "Talkdesk Keeps Calls Organized with Powerful Reporting and Coaching Insights" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_05835b4c6cee5bb018dbb7581ffaecc9/substrata-substrata.png "Product Avatar Image")](https://www.g2.com/products/substrata-substrata/reviews)[Substrata](https://www.g2.com/products/substrata-substrata/reviews)[4.9/5(1,104)](https://www.g2.com/products/substrata-substrata/reviews) | Behavioral signal analysis for deal dynamics | "Q for Email: Elevates B2B Emails with Better Tone, Trust, and Confidence" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9a06446a4979e6c6de6466db8cb0060d/nooks.jpeg "Product Avatar Image")](https://www.g2.com/products/nooks/reviews)[Nooks](https://www.g2.com/products/nooks/reviews)[4.8/5(1,676)](https://www.g2.com/products/nooks/reviews) | Agent workspace for intelligent outbound | "Nooks Supercharged My Outbound Prospecting With a Fast, Intuitive Dialer" |

* * *

Show More

### Conversation Intelligence Topics

- [Conversation Intelligence software buying insights at a glance](#conversation-intelligence-software-buying-insights-at-a-glance)
- [Top 5 FAQs from software buyers:](#top-5-faqs-from-software-buyers)
- [What are the top-reviewed Conversation Intelligence on G2?](#what-are-the-top-reviewed-conversation-intelligence-on-g2)
- [What I Often See in Conversation Intelligence?](#what-i-often-see-in-conversation-intelligence)
- [My Expert Takeaway on Conversation Intelligence Software](#my-expert-takeaway-on-conversation-intelligence-software)
- [Conversation Intelligence Software FAQs](#conversation-intelligence-software-faqs)
- [Sources](#sources)

[
### Conversation Intelligence Topics
 Expand/Collapse ](#)
- [Conversation Intelligence software buying insights at a glance](#conversation-intelligence-software-buying-insights-at-a-glance)
- [Top 5 FAQs from software buyers:](#top-5-faqs-from-software-buyers)
- [What are the top-reviewed Conversation Intelligence on G2?](#what-are-the-top-reviewed-conversation-intelligence-on-g2)
- [What I Often See in Conversation Intelligence?](#what-i-often-see-in-conversation-intelligence)
- [My Expert Takeaway on Conversation Intelligence Software](#my-expert-takeaway-on-conversation-intelligence-software)
- [Conversation Intelligence Software FAQs](#conversation-intelligence-software-faqs)
- [Sources](#sources)

## Learn More About Conversation Intelligence Software

### Conversation Intelligence software buying insights at a glance
 

[Conversation intelligence software](https://www.g2.com/categories/conversation-intelligence) enables organizations to capture, analyze, and operationalize customer conversations across sales, support, and customer success. As selling motions grow more complex, manual notes and anecdotal deal updates create inconsistency and blind spots. A dedicated conversation intelligence platform centralizes call data, surfaces insights, and applies consistent review standards, enabling execution to scale beyond individual representatives.

 

Based on the G2 reviews, companies most often adopt conversation intelligence tools to reduce manual documentation, improve coaching consistency, and gain clearer visibility into deal health. The overall sentiment is very strong, with an average rating of 4.72/5 and a 9.45/10 likelihood to recommend, indicating that conversation intelligence software is increasingly viewed as a core revenue workflow. Common use cases include searchable call libraries for onboarding and coaching, automated summaries and action items, and structured call reviews to identify risk and missed discovery.

 

Buyers evaluating conversational intelligence software tend to prioritize ease of use and workflow integration alongside governance. Reviews highlight that these tools are lightweight enough for daily adoption (ease of use averages 6.71/7), but deliver the most value when teams standardize how conversations are reviewed and acted on. Pricing is generally perceived as mid-market, with ROI tied to time savings, faster rep ramp, stronger coaching, and more consistent deal execution.

 

### Top 5 FAQs from software buyers:
 
- What features should I prioritize when evaluating conversation intelligence software?
- How do conversation intelligence platforms integrate with CRM and video conferencing tools?
- What kind of ROI do teams typically see from conversational intelligence software?
- What are the key differences between leading Conversation Intelligence systems?
- How long does it usually take to implement a conversation intelligence platform?

 

G2’s top-rated Conversation Intelligence software, based on verified G2 reviews, includes [Fathom](https://www.g2.com/products/fathom-video/reviews), [Substrata](https://www.g2.com/products/substrata-substrata/reviews), [Gong](https://www.g2.com/products/gong/reviews), [Salesforce Sales Cloud](https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews), and [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews). ([Source 2](https://www.g2.com/reports))

 

### What are the top-reviewed Conversation Intelligence on G2?
 

Below are the **five most-reviewed products in your uploaded dataset** :

 

[Gong](https://www.g2.com/products/gong/reviews)

 
- Number of Reviews: 5,351
- Satisfaction: 100
- Market Score: 95
- G2 score: 97

 

[**Salesforce Sales Cloud**](https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews)

 
- Number of Reviews: 1,376
- Satisfaction: 74
- Market Score: 99
- G2 score: 87

 

[Fathom](https://www.g2.com/products/fathom-video/reviews)

 
- Number of Reviews: 2,283
- Satisfaction: 100
- Market Score: 66
- G2 score: 83

 

[HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews)

 
- Number of Reviews: 1,030
- Satisfaction: 58
- Market Score: 91
- G2 score: 75

 

[Substrata](https://www.g2.com/products/substrata-substrata/reviews)

 
- Number of Reviews: 402
- Satisfaction: 98
- Market Score: 50
- G2 score: 74

 

Satisfaction reflects user-reported ratings across various factors, including ease of use, feature fit, and quality of support. ([Source 2](https://www.g2.com/reports))

 

Market Presence scores are calculated based on review volume, third-party signals, and overall market visibility. ([Source 2](https://www.g2.com/reports))

 

G2 Score is a weighted composite of Satisfaction and Market Presence. ([Source 2](https://www.g2.com/reports))

 

Learn how G2 scores products. ([Source 1](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5vlk6s*_gcl_au*MTAwMzU5MzUxLjE3NjM0MTg0NzYuNjY0NTIxMTY0LjE3NjQ2MTc0NzcuMTc2NDYxNzQ3Nw..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NjYwODk1MTMkbzY3JGcxJHQxNzY2MDkyMjQyJGo1NyRsMCRoMA..))

 

### What I Often See in Conversation Intelligence?

#### Feedback Pros: What Users Consistently Appreciate

- **Improved deal visibility and forecast accuracy for finance leaders**
- **_“_** _Being in the role of Finance Director, I find sub-strata to be an extremely useful tool for my work as it enables me to assess deal communications, evaluate Risk Signals track Buyer Intent and to assist me with Forecasting, allowing me to complete these tasks more efficiently, effectively and with greater accuracy.__” - _ [_Robert T._](https://www.g2.com/products/substrata-substrata/reviews/substrata-review-12105185)_, Substrata Review_
- **Exceptional accuracy and value, even across diverse accents**
- _“__I have used several other note-taking tools, but in my opinion, none of them come close to Fathom. What makes it even better is that it’s free, which I find incredible. The accuracy of the output it produces impressed me so much that I upgraded to the premium version without any hesitation. One of the standout features for me is that it works well with Indian accents, even when they are quite strong, something that other note-taking tools often struggle with.”_ _-_ [_Jayanth S._](https://www.g2.com/products/fathom-video/reviews/fathom-review-12169452)_, Fathom Review_
- **Searchable transcripts that highlight key moments for coaching and QA**
- _“__I find Gong incredibly valuable because it records my sales calls for later review, which is essential for referencing back to conversations and training purposes. This feature allows me to concentrate on actively listening and engaging in conversations with prospects without the distraction of taking detailed notes. I also love the ability to search for specific words and be taken to the exact moment in a conversation, dramatically decreasing the time it takes to act on items from a call. The integration with my company's SSO made logging in a seamless process, contributing to a smooth setup experience.”_ _-_ [_Ellie S._](https://www.g2.com/products/gong/reviews/gong-review-11980050)_, Gong Review_

#### Cons: Where Many Platforms Fall Short

- **High costs and a challenging onboarding experience**
- _“Gong has high cost, and this includes the general platform fees, and other user licensing. The onboarding process is complex, with high adoption costs and struggles.” -_ [_Graziana C._](https://www.g2.com/products/gong/reviews/gong-review-12126874)_, Gong Review_
- **Initial setup complexity, offset by strong long-term value**
- _“ __At first, integrating Substrata into our existing systems required some of technical patience. The platform is feature rich, which is great, but it took a few sessions for my team to get fully comfortable. That I said, their support resources are strong, and once you’re familiar, it becomes an essential part of daily workflow.__ ” -_ [_Justin F._](https://www.g2.com/products/substrata-substrata/reviews/substrata-review-11244441)_, Substrata Review_
- **Limited organization and sharing controls for meeting records**
- _“My main concern with Fathom is the inability to tap on items and organize them into folders. With the range of meetings we have, it can be challenging to locate what I need, especially if I haven't named something clearly. A folder feature would be extremely helpful for keeping things more organized. Additionally, it would be beneficial if there were an option to automatically share the meeting with participants, or at least make this feature available. Sometimes we hold impromptu meetings, and unless someone is specifically invited, they miss out on the feedback from the meeting.” -_ [_Aqeelah R._](https://www.g2.com/products/fathom-video/reviews/fathom-review-11911540)_, Fathom Review_

### My Expert Takeaway on Conversation Intelligence Software

Based on G2 reviews, conversation intelligence software delivers the most value when teams treat it as an operational discipline rather than a passive recording tool. High-performing organizations establish clear ownership over call review standards, coaching criteria, and data hygiene early in the rollout. This foundation helps teams move beyond basic transcription and consistently apply insights across sales, revenue, and customer-facing roles.

Teams that achieve the strongest outcomes with a conversation intelligence platform tend to strike a balance between automation and human oversight. While AI-generated summaries, highlights, and action items create meaningful time savings, reviewers consistently indicate that accuracy and context matter most in high-stakes moments. As a result, top teams implement structured review workflows, especially for late-stage deals, renewals, and regulated conversations, so insights are validated and acted on, not just captured.

For buyers evaluating Conversation Intelligence systems, a recurring theme across reviews of growth-stage and enterprise companies is the need to scale insights without adding friction. The most effective conversational intelligence software integrates tightly with [CRM](https://www.g2.com/categories/crm), enablement, and forecasting workflows, reducing manual handoffs and reinforcing consistent behaviors. In these environments, success depends less on feature depth alone and more on how seamlessly conversation data supports coaching, execution, and revenue predictability over time.

### Conversation Intelligence Software FAQs

#### What is conversation intelligence software?

Conversation intelligence software records and transcribes calls (often sales meetings) and then analyzes them to surface insights, such as key topics, action items, and coaching moments. Teams use it to improve rep performance, standardize discovery, and reduce manual note-taking. In practice, it becomes a searchable call library that supports onboarding, deal review, and quality assurance, especially when integrated into CRM and enablement workflows.

#### What is an example of conversational intelligence?

A common example is automatically capturing a sales call, generating a transcript, highlighting objections, and summarizing next steps, then routing those outputs to the account record and the rep’s follow-up workflow. Managers can later search for specific topics (such as pricing, competitor mentions, or integration concerns) across calls to coach consistently. The “intelligence” comes from turning raw conversations into structured, reusable signals.

#### What are conversational AI platforms?

Conversational AI platforms are typically systems that let businesses build and run AI-driven conversations (like chatbots or voice agents) for customer support, lead qualification, or task completion. They focus on interacting with users in real time. Conversation intelligence tools, by contrast, focus on analyzing human-to-human conversations after (or during) meetings to improve coaching, documentation, and business outcomes.

#### What is the best conversational AI tool?

The best conversational AI tool depends on your job-to-be-done. For sales coaching and pipeline inspection, [Gong](https://www.g2.com/products/gong/reviews) and [Chorus by ZoomInfo](https://www.g2.com/products/chorus-by-zoominfo/reviews) stand out for deal insights and CRM alignment. For lightweight note automation, [Fireflies.ai](https://www.g2.com/products/fireflies-ai/reviews) and [Avoma](https://www.g2.com/products/avoma/reviews) excel in speed and usability. In regulated environments, governance and data controls matter most. Always test 3-5 tools on real calls before making a commitment.

### Sources

1. [G2 Scoring Methodologies](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5ky9es*_gcl_au*MTY2NDg2MDY3Ny4xNzU1MDQxMDU4*_ga*MTMwMTMzNzE1MS4xNzQ5MjMyMzg1*_ga_MFZ5NDXZ5F*czE3NTUwOTkzMjgkbzQkZzEkdDE3NTUwOTk3NzYkajU3JGwwJGgw)
2. [G2 Winter 2026 Reports](https://company.g2.com/news/g2-winter-2026-reports)

Researched By: [Julie Jung](https://research.g2.com/insights/author/julie-jung)

**Last updated on: January 9, 2026**