---
title: Captivated Reviews
meta_title: 'Captivated Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Captivated works for a business like yours.
aggregate_rating:
  rating_value: 3.6
  review_count: 5
  scale: '5'
date_modified: '2026-07-17'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# Captivated Reviews
**Vendor:** Captivated  
**Category:** [Live Chat Software](https://www.g2.com/categories/live-chat)  
**Average Rating:** 3.6/5.0  
**Total Reviews:** 5
## About Captivated
Captivated is an enterprise SMS solution for better communication with customers. It is meant for two-way, peer-to-peer communication, a trusted channel between users and their customers.



## Captivated Pros & Cons
**What users dislike:**

- Users face significant **quality issues** with Captivated, as the system fails to provide accurate information. (1 reviews)

## Captivated Reviews
  ### 1. does not populate accurately

**Rating:** 2.0/5.0 stars

**Reviewed by:** Leonard A. | assistant manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 02, 2024

**What do you like best about Captivated?**

system glitches , hides converations until you send a message very nerve wrecking

**What do you dislike about Captivated?**

everything! system does not give accurate info

**What problems is Captivated solving and how is that benefiting you?**

they solve every problme in a timely manner and respond quickly to your needs .


## Captivated Discussions
  - [What is Captivated used for?](https://www.g2.com/discussions/what-is-captivated-used-for)

- [View Captivated pricing details and edition comparison](https://www.g2.com/products/captivated/reviews?filters%5Bnps_score%5D%5B%5D=2&section=pricing&secure%5Bexpires_at%5D=2026-08-12+17%3A55%3A39+-0500&secure%5Bsession_id%5D=673c6546-30da-452f-bdea-ea8a84c97f76&secure%5Btoken%5D=77fba6d724cbd78f4db1899f4978a86bfc8c2464d2413a7a58eb2fcf27e3d534&format=llm_user)

## Captivated Features
**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- Generative AI

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing
- Real-Time Notifications
- Real-time Consumer-facing Chat

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

**Additional Functionality**
- Real-Time Analytics
- Email Management
- API
- Single Sign On
- Search/Filter
- Collaboration Tools
- Third-Party Integrations
- Activity Dashboard
- Canned Responses
- Surveys & Feedback
- Reporting/Analytics
- Transfers/Routing
- Geotargeting
- Interaction Tracking
- CRM
- Transcripts/Chat History
- Document Storage
- Screen Sharing
- Contact Management
- Autoresponders
- Multi-Channel Communication
- Mobile Access
- AI Copilot
- Offline Form
- Real-Time Monitoring
- Support Ticket Management
- File Sharing

## Top Captivated Alternatives
  - [Podium](https://www.g2.com/products/podium/reviews) - 4.5/5.0 (2,026 reviews)
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,583 reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,970 reviews)