--- title: Captivate Reviews meta\_title: 'Captivate Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Captivate works for a business like yours. aggregate\_rating: rating\_value: 5.0 review\_count: 4 scale: '5' date\_modified: '2026-07-17' parent\_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- ### Captivate Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Captivate, enjoying its seamless connection to MS Teams and Slack. [(1 mentions)](https://www.g2.com/products/captivate-2025-08-12/reviews?filters%5Bsentiment_snippet%5D=1551497&qs=pros-and-cons#reviews) Users value the **seamless integrations** with MS Teams and Slack, enhancing collaboration across multiple channels effortlessly. [(1 mentions)](https://www.g2.com/products/captivate-2025-08-12/reviews?filters%5Bsentiment_snippet%5D=1551449&qs=pros-and-cons#reviews) Users value the **simplicity and versatility** of Captivate, easily integrating with MS Teams and Slack, even for free. [(1 mentions)](https://www.g2.com/products/captivate-2025-08-12/reviews?filters%5Bsentiment_snippet%5D=1551459&qs=pros-and-cons#reviews) Users appreciate the **robust team collaboration** capabilities of Captivate, enhancing connectivity across various platforms. [(1 mentions)](https://www.g2.com/products/captivate-2025-08-12/reviews?filters%5Bsentiment_snippet%5D=1551506&qs=pros-and-cons#reviews) Users value the **versatility** of Captivate, appreciating its multi-channel support and easy integration with popular platforms. [(1 mentions)](https://www.g2.com/products/captivate-2025-08-12/reviews?filters%5Bsentiment_snippet%5D=1551483&qs=pros-and-cons#reviews) Users note that Captivate is **expensive** , though it offers extensive features suitable for larger companies or agencies. [(1 mentions)](https://www.g2.com/products/captivate-2025-08-12/reviews?filters%5Bsentiment_snippet%5D=1551470&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Captivate ##### 1. Ease of Use Users appreciate the **ease of use** of Captivate, enjoying its seamless connection to MS Teams and Slack. [ See 1 mentions ](https://www.g2.com/products/captivate-2025-08-12/reviews?filters%5Bsentiment_snippet%5D=1551497&qs=pros-and-cons#reviews) See Related User Reviews JA Jay A. Small-Business (50 or fewer emp.) 5.0/5 "Multi Channel Live Chat Solution for Microsoft Teams or Slack User" What do you like about Captivate? It's open source, straightforward to manage and connect to MS Teams or Slack, and it's multi-channel, and the free account offers unlimited users. ##### 2. Integrations Users value the **seamless integrations** with MS Teams and Slack, enhancing collaboration across multiple channels effortlessly. [ See 1 mentions ](https://www.g2.com/products/captivate-2025-08-12/reviews?filters%5Bsentiment_snippet%5D=1551449&qs=pros-and-cons#reviews) See Related User Reviews JA Jay A. Small-Business (50 or fewer emp.) 5.0/5 "Multi Channel Live Chat Solution for Microsoft Teams or Slack User" What do you like about Captivate? It's open source, straightforward to manage and connect to MS Teams or Slack, and it's multi-channel, and the free account offers unlimited users. ##### 3. Simple Users value the **simplicity and versatility** of Captivate, easily integrating with MS Teams and Slack, even for free. [ See 1 mentions ](https://www.g2.com/products/captivate-2025-08-12/reviews?filters%5Bsentiment_snippet%5D=1551459&qs=pros-and-cons#reviews) See Related User Reviews JA Jay A. Small-Business (50 or fewer emp.) 5.0/5 "Multi Channel Live Chat Solution for Microsoft Teams or Slack User" What do you like about Captivate? It's open source, straightforward to manage and connect to MS Teams or Slack, and it's multi-channel, and the free account offers unlimited users. ##### 4. Team Collaboration Users appreciate the **robust team collaboration** capabilities of Captivate, enhancing connectivity across various platforms. [ See 1 mentions ](https://www.g2.com/products/captivate-2025-08-12/reviews?filters%5Bsentiment_snippet%5D=1551506&qs=pros-and-cons#reviews) See Related User Reviews JA Jay A. Small-Business (50 or fewer emp.) 5.0/5 "Multi Channel Live Chat Solution for Microsoft Teams or Slack User" What do you like about Captivate? It's open source, straightforward to manage and connect to MS Teams or Slack, and it's multi-channel, and the free account offers unlimited users. ##### 5. Versatility Users value the **versatility** of Captivate, appreciating its multi-channel support and easy integration with popular platforms. [ See 1 mentions ](https://www.g2.com/products/captivate-2025-08-12/reviews?filters%5Bsentiment_snippet%5D=1551483&qs=pros-and-cons#reviews) See Related User Reviews JA Jay A. Small-Business (50 or fewer emp.) 5.0/5 "Multi Channel Live Chat Solution for Microsoft Teams or Slack User" What do you like about Captivate? It's open source, straightforward to manage and connect to MS Teams or Slack, and it's multi-channel, and the free account offers unlimited users. ### Top Cons or Disadvantages of Captivate ##### 1. Expensive Users note that Captivate is **expensive** , though it offers extensive features suitable for larger companies or agencies. [ See 1 mentions ](https://www.g2.com/products/captivate-2025-08-12/reviews?filters%5Bsentiment_snippet%5D=1551470&qs=pros-and-cons#reviews) See Related User Reviews JA Jay A. Small-Business (50 or fewer emp.) 5.0/5 "Multi Channel Live Chat Solution for Microsoft Teams or Slack User" What do you dislike about Captivate? I would say that it's not cheap, but the pro account has everything for a much bigger company or agency. ## Top-Rated Alternatives [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Paylocity](https://images.g2crowd.com/uploads/product/hd_favicon/bd6131cf9b0260bb95666ba5a37a54bb/paylocity.svg "Paylocity") Paylocity 4.4/5(6,155) ](https://www.g2.com/products/paylocity/reviews) [ ![G2 Marketing Solutions](https://images.g2crowd.com/uploads/product/hd_favicon/543629e60e9e4cdf9b1179317ae7a2bd/g2.svg "G2 Marketing Solutions") G2 Marketing Solutions 4.6/5(5,708) ](https://www.g2.com/products/g2/reviews) [ View All Alternatives ](https://www.g2.com/products/captivate-2025-08-12/competitors/alternatives) JA Jay A. Small-Business (50 or fewer emp.) 5/9/2023 "Multi Channel Live Chat Solution for Microsoft Teams or Slack User" 5/5 What do you like best about Captivate? It's open source, straightforward to manage and connect to MS Teams or Slack, and it's multi-channel, and the free account offers unlimited users. Review collected by and hosted on G2.com. What do you dislike about Captivate? I would say that it's not cheap, but the pro account has everything for a much bigger company or agency. Review collected by and hosted on G2.com. What problems is Captivate solving and how is that benefiting you? I think they have some small bugs, but the captivate chat dev team are quick to fixed it and the support was amazing Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JA Junn A. Marketing Specialist Small-Business (50 or fewer emp.) 8/1/2022 Business partner of the seller or seller's competitor, not included in G2 scores. "Best Live Chat Tool" 5/5 What do you like best about Captivate? It's easy to use and very user-friendly. The most easiest MS teams live chat tool for any business big or small, you can integrate multiple live chat programs like slack, messenger and whatsapp easily. You can chat directly to any customers or clients in one dashboard. Highly recommended. Review collected by and hosted on G2.com. What do you dislike about Captivate? Sometimes it takes a few seconds to load up the previous message, but I think the dev team is working on it just a minor bug I think. Hopefully they can fix it as soon as possible. Review collected by and hosted on G2.com. What problems is Captivate solving and how is that benefiting you? They're adding more chat messaging programs and I think it benefits us users because we can also add other chat programs like IG on our web app so we can communicate in all our customers in all platforms but in one web app only from captivate hub. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CP Chris P. CEO 1/10/2023 Business partner of the seller or seller's competitor, not included in G2 scores. "Great for businesses usingTeams to chat to consumers in their apps" 5/5 What do you like best about Captivate? We use the Hub to chat to candidates in WhatsApp and Facebook Messenger from MS Teams within the business. Our IT department has a compliance under control and our recruiters are more efficient. Review collected by and hosted on G2.com. What do you dislike about Captivate? It's a new product so some gaps exist which will hopefully be filled soon. Review collected by and hosted on G2.com. What problems is Captivate solving and how is that benefiting you? Easily communicating with candidates on their mobiles using the apps the like using MS Teams. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 8/2/2022 "Unique Integrated experience" 5/5 What do you like best about Captivate? I am an avid Microsoft Teams user and Captive hub works best with Teams. This was one of the most important things for me. Also it has made communication super convenient. Review collected by and hosted on G2.com. What do you dislike about Captivate? There are no dislikes as such because as Captivate Hub's user base will grow it will fix its bugs, user experience, quality of functions, and user experience i suppose. Review collected by and hosted on G2.com. What problems is Captivate solving and how is that benefiting you? Better internal communications ensures everyone is on the same page. The communication is anxiety-free across hierarchy. Also such unified experience of communication is ideal. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ### There are not enough reviews of Captivate for G2 to provide buying insight. Below are some alternatives with more reviews: [ 1 ![Zendesk for Customer Service Logo](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service Logo") Zendesk for Customer Service 4.3 (7,019) Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. 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