--- title: Captivate Reviews meta_title: 'Captivate Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Captivate works for a business like yours. aggregate_rating: rating_value: 5.0 review_count: 4 scale: '5' date_modified: '2026-07-17' parent_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # Captivate Reviews **Vendor:** Captivate **Category:** [Chatbots Software](https://www.g2.com/categories/chatbots) **Average Rating:** 5.0/5.0 **Total Reviews:** 4 ## About Captivate Captivate is an AI Sales Execution Platform. Sales teams waste too much time on admin, hunting for information, and juggling tools. Preparing for calls is tough—yet 77% of buyers won’t engage with a salesperson who lacks insight into their business (Forrester). During meetings, scrambling for details slows things down. Weak product knowledge can extend sales cycles by 40% (CSO Insights). After meetings, hours disappear into CRM updates and follow-ups. No wonder reps spend only 36% of their time actually selling (Salesforce). Captivate clears these roadblocks. It supports your team before, during, and after every sales engagement—so they can focus on what matters: selling. How Captivate Helps Before the Meeting Get fully prepared in seconds. Captivate pulls in CRM briefings, recent prospect news, and bite-sized product training—so your team enters every conversation informed and confident. During the Meeting No more scrambling for answers. Captivate provides instant access to pricing, product details, and upsell opportunities. It records and transcribes meetings, ensuring nothing gets lost. After the Meeting Post-call admin? Handled. Captivate updates the CRM, schedules follow-ups, and drafts contact reports—all automatically. Why Captivate? Unlike rigid sales platforms, Captivate works with you. We’re super-flexible middleware that integrates seamlessly with your existing tools—whether it’s a CRM, live chat, or LLM. We connect to any channel or AI system, so your sales team can stay ahead in a fast-moving market. Out of the box, we offer powerful features and integrations. Need something extra? We’ll build it. Captivate isn’t just another AI tool—it’s an AI partner, tailored to your sales process. Let AI make selling easier. ## Captivate Pros & Cons **What users like:** - Users appreciate the **ease of use** of Captivate, enjoying its seamless connection to MS Teams and Slack. (1 reviews) - Users value the **seamless integrations** with MS Teams and Slack, enhancing collaboration across multiple channels effortlessly. (1 reviews) - Users value the **simplicity and versatility** of Captivate, easily integrating with MS Teams and Slack, even for free. (1 reviews) - Users appreciate the **robust team collaboration** capabilities of Captivate, enhancing connectivity across various platforms. (1 reviews) - Users value the **versatility** of Captivate, appreciating its multi-channel support and easy integration with popular platforms. (1 reviews) **What users dislike:** - Users note that Captivate is **expensive** , though it offers extensive features suitable for larger companies or agencies. (1 reviews) ## Captivate Reviews ### 1. Multi Channel Live Chat Solution for Microsoft Teams or Slack User **Rating:** 5.0/5.0 stars **Reviewed by:** Jay A. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Captivate?** It's open source, straightforward to manage and connect to MS Teams or Slack, and it's multi-channel, and the free account offers unlimited users. **What do you dislike about Captivate?** I would say that it's not cheap, but the pro account has everything for a much bigger company or agency. **What problems is Captivate solving and how is that benefiting you?** I think they have some small bugs, but the captivate chat dev team are quick to fixed it and the support was amazing ### 2. Best Live Chat Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Junn A. | Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2022 **What do you like best about Captivate?** It's easy to use and very user-friendly. The most easiest MS teams live chat tool for any business big or small, you can integrate multiple live chat programs like slack, messenger and whatsapp easily. You can chat directly to any customers or clients in one dashboard. Highly recommended. **What do you dislike about Captivate?** Sometimes it takes a few seconds to load up the previous message, but I think the dev team is working on it just a minor bug I think. Hopefully they can fix it as soon as possible. **What problems is Captivate solving and how is that benefiting you?** They're adding more chat messaging programs and I think it benefits us users because we can also add other chat programs like IG on our web app so we can communicate in all our customers in all platforms but in one web app only from captivate hub. ### 3. Great for businesses usingTeams to chat to consumers in their apps **Rating:** 5.0/5.0 stars **Reviewed by:** Chris P. | CEO **Reviewed Date:** January 10, 2023 **What do you like best about Captivate?** We use the Hub to chat to candidates in WhatsApp and Facebook Messenger from MS Teams within the business. Our IT department has a compliance under control and our recruiters are more efficient. **What do you dislike about Captivate?** It's a new product so some gaps exist which will hopefully be filled soon. **What problems is Captivate solving and how is that benefiting you?** Easily communicating with candidates on their mobiles using the apps the like using MS Teams. ### 4. Unique Integrated experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2022 **What do you like best about Captivate?** I am an avid Microsoft Teams user and Captive hub works best with Teams. This was one of the most important things for me. Also it has made communication super convenient. **What do you dislike about Captivate?** There are no dislikes as such because as Captivate Hub's user base will grow it will fix its bugs, user experience, quality of functions, and user experience i suppose. **What problems is Captivate solving and how is that benefiting you?** Better internal communications ensures everyone is on the same page. The communication is anxiety-free across hierarchy. Also such unified experience of communication is ideal. - [View Captivate pricing details and edition comparison](https://www.g2.com/products/captivate-2025-08-12/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-19+06%3A01%3A55+-0500&secure%5Bsession_id%5D=666049c6-5a9a-4442-825c-48cc7db22a25&secure%5Btoken%5D=9269dee9f6f68e5ee4ee794fd76a4476cb0b2945d6bbc20614a656acda84da1f&format=llm_user) ## Captivate Features **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Generative AI** - AI Text Generation - AI Text Summarization ## Top Captivate Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,650 reviews) - [Paylocity](https://www.g2.com/products/paylocity/reviews) - 4.4/5.0 (5,997 reviews) - [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews) - 4.6/5.0 (5,309 reviews)