--- title: Captivate Reviews meta\_title: 'Captivate Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Captivate works for a business like yours. aggregate\_rating: rating\_value: 5.0 review\_count: 4 scale: '5' date\_modified: '2026-07-17' parent\_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # Captivate Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Captivate but has limited features. Are you part of the Captivate team? [Upgrade your plan](https://my.g2.com/captivate-2025-08-12/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Captivate is an AI Sales Execution Platform. Sales teams waste too much time on admin, hunting for information, and juggling tools. Preparing for calls is tough—yet 77% of buyers won’t engage with a salesperson who lacks insight into their business (Forrester). During meetings, scrambling for details slows things down. Weak product knowledge can extend sales cycles by 40% (CSO Insights). After meetings, hours disappear into CRM updates and follow-ups. No wonder reps spend only 36% of their time actually selling (Salesforce). Captivate clears these roadblocks. It supports your team before, during, and after every sales engagement—so they can focus on what matters: selling. How Captivate Helps Before the Meeting Get fully prepared in seconds. Captivate pulls in CRM briefings, recent prospect news, and bite-sized product training—so your team enters every conversation informed and confident. During the Meeting No more scrambling for answers. Captivate provides instant access to pricing, product details, and upsell opportunities. It records and transcribes meetings, ensuring nothing gets lost. After the Meeting Post-call admin? Handled. Captivate updates the CRM, schedules follow-ups, and drafts contact reports—all automatically. Why Captivate? Unlike rigid sales platforms, Captivate works with you. We’re super-flexible middleware that integrates seamlessly with your existing tools—whether it’s a CRM, live chat, or LLM. We connect to any channel or AI system, so your sales team can stay ahead in a fast-moving market. Out of the box, we offer powerful features and integrations. Need something extra? We’ll build it. Captivate isn’t just another AI tool—it’s an AI partner, tailored to your sales process. Let AI make selling easier. * * * Seller [Captivate](https://www.g2.com/sellers/captivate-d52de426-abb4-416c-8c13-78ea7ada5ad8) Discussions [Captivate Community](https://www.g2.com/products/captivate-2025-08-12/discuss) Overview by Junn Aress Show More ## Top-Rated Alternatives [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Paylocity](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paylocity") Paylocity 4.4/5(6,155) ](https://www.g2.com/products/paylocity/reviews) [ ![G2 Marketing Solutions](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "G2 Marketing Solutions") G2 Marketing Solutions 4.6/5(5,705) ](https://www.g2.com/products/g2/reviews) [ View All Alternatives ](https://www.g2.com/products/captivate-2025-08-12/competitors/alternatives) JA Jay A. Small-Business (50 or fewer emp.) 5/9/2023 "Multi Channel Live Chat Solution for Microsoft Teams or Slack User" 5/5 What do you like best about Captivate? It's open source, straightforward to manage and connect to MS Teams or Slack, and it's multi-channel, and the free account offers unlimited users. Review collected by and hosted on G2.com. What do you dislike about Captivate? I would say that it's not cheap, but the pro account has everything for a much bigger company or agency. Review collected by and hosted on G2.com. What problems is Captivate solving and how is that benefiting you? I think they have some small bugs, but the captivate chat dev team are quick to fixed it and the support was amazing Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JA Junn A. Marketing Specialist Small-Business (50 or fewer emp.) 8/1/2022 Business partner of the seller or seller's competitor, not included in G2 scores. "Best Live Chat Tool" 5/5 What do you like best about Captivate? It's easy to use and very user-friendly. The most easiest MS teams live chat tool for any business big or small, you can integrate multiple live chat programs like slack, messenger and whatsapp easily. You can chat directly to any customers or clients in one dashboard. Highly recommended. Review collected by and hosted on G2.com. What do you dislike about Captivate? Sometimes it takes a few seconds to load up the previous message, but I think the dev team is working on it just a minor bug I think. Hopefully they can fix it as soon as possible. Review collected by and hosted on G2.com. What problems is Captivate solving and how is that benefiting you? They're adding more chat messaging programs and I think it benefits us users because we can also add other chat programs like IG on our web app so we can communicate in all our customers in all platforms but in one web app only from captivate hub. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CP Chris P. CEO 1/10/2023 Business partner of the seller or seller's competitor, not included in G2 scores. "Great for businesses usingTeams to chat to consumers in their apps" 5/5 What do you like best about Captivate? We use the Hub to chat to candidates in WhatsApp and Facebook Messenger from MS Teams within the business. Our IT department has a compliance under control and our recruiters are more efficient. Review collected by and hosted on G2.com. What do you dislike about Captivate? It's a new product so some gaps exist which will hopefully be filled soon. Review collected by and hosted on G2.com. What problems is Captivate solving and how is that benefiting you? Easily communicating with candidates on their mobiles using the apps the like using MS Teams. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 8/2/2022 "Unique Integrated experience" 5/5 What do you like best about Captivate? I am an avid Microsoft Teams user and Captive hub works best with Teams. This was one of the most important things for me. Also it has made communication super convenient. Review collected by and hosted on G2.com. What do you dislike about Captivate? There are no dislikes as such because as Captivate Hub's user base will grow it will fix its bugs, user experience, quality of functions, and user experience i suppose. Review collected by and hosted on G2.com. What problems is Captivate solving and how is that benefiting you? Better internal communications ensures everyone is on the same page. The communication is anxiety-free across hierarchy. Also such unified experience of communication is ideal. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ### There are not enough reviews of Captivate for G2 to provide buying insight. Below are some alternatives with more reviews: [ 1 ![Zendesk for Customer Service Logo](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service Logo") Zendesk for Customer Service 4.3 (7,019) Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide. ](https://www.g2.com/products/zendesk-for-customer-service/reviews "Zendesk for Customer Service")[ 2 ![Paylocity Logo](https://images.g2crowd.com/uploads/product/hd_favicon/bd6131cf9b0260bb95666ba5a37a54bb/paylocity.svg "Paylocity Logo") Paylocity 4.4 (6,155) Paylocity’s comprehensive product suite delivers a unified platform for professionals to make strategic decisions in the areas of benefits, core HR, payroll, talent, and workforce management, while cultivating a modern workplace and improving employee engagement. ](https://www.g2.com/products/paylocity/reviews "Paylocity")[ 3 ![G2 Marketing Solutions Logo](https://images.g2crowd.com/uploads/product/hd_favicon/543629e60e9e4cdf9b1179317ae7a2bd/g2.svg "G2 Marketing Solutions Logo") G2 Marketing Solutions 4.6 (5,705) G2 Marketing Solutions is a buyer intelligence and demand generation platform that enables businesses to reach and engage software buyers who are actively researching solutions. Built on G2’s marketplace, which attracts millions of buyers each year, the platform provides access to verified reviews, buyer activity data, and insights into how customers evaluate products, categories, and competitors. The platform includes capabilities such as Buyer Intent data, product profiles, review collection, and market intelligence to help organizations identify in-market accounts, improve visibility, and support go-to-market strategies. By leveraging real-time buyer behavior signals and integrating with sales and marketing tools, businesses can prioritize outreach, align with buyer readiness, and drive more efficient pipeline generation. ](https://www.g2.com/products/g2/reviews "G2 Marketing Solutions")[ 4 ![Simplified Logo](https://images.g2crowd.com/uploads/product/hd_favicon/7b1ba8c7ba6a59af473f2286867b8689/simplified-simplified.svg "Simplified Logo") Simplified 4.6 (5,011) Simplified helps you design everything, scale your brand, and collaborate with your team like never before. Create stunning designs, videos, and write copy using our ai copywriter tool. Then, get started with our free forever plan. Design Simplified gets you designing in seconds. Choose from thousands of stunning templates for social media posts, Instagram stories, Reels, TikToks, ads, banners, and everything else—all for free. Enjoy magic, one-click AI that can remove backgrounds, create animations, and resize images in (you guessed it) one click. You never have to use multiple tools ever again! Customize instantly with our resource library filled with millions of photos, thousands of fonts & design components. It's as simple as drag, drop, done. AI Copywriting Simplified's AI copywriting works so fast, it feels like magic. Simplified's AI can help you rewrite, improve, or write new copy from scratch, so you don't need to waste a second staring at a blank screen (or scrolling an app, or screaming into the void). Generate copy that performs well across search engines, ads, product descriptions, social media, blogs, and anything else you need. And ta-da✨ your day got a whole lot lighter. Collaborate Say goodbye to endless rounds of feedback and confused workflows and get your team on the same page. Access instant commenting, tagging, and sharing with your team. Have multiple teams? Create more workspaces to keep projects separate. Organize projects, assets & more in folders. Social Media Publishing With in-app publishing & scheduling, you can start and finish all your marketing in the same app. ](https://www.g2.com/products/simplified/reviews "Simplified")[ 5 ![SOCi Logo](https://images.g2crowd.com/uploads/product/hd_favicon/75e4c84354a52cc911139badfdcfe772/soci.SVG "SOCi Logo") SOCi 4.5 (4,671) AI-powered marketing solutions for multi-location businesses. ](https://www.g2.com/products/soci/reviews "SOCi")[ 6 ![Birdeye Logo](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye Logo") Birdeye 4.7 (4,203) Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale. Built specifically for the complexity of multi-location organizations, Birdeye empowers brands to enhance their online reputation, engage customers across social, search, and web, and gain real-time insights into consumer behavior and competitor activity. The result: more leads and foot traffic, reduced costs, and accelerated revenue growth. At the core of Birdeye is its Agentic Platform, which powers a growing suite of specialized AI agents designed to function like always-on teammates. These agents manage reviews, engage leads, respond to customers, streamline social media, run surveys, maintain listings, send reminders, provide insights, and coordinate across locations. By collaborating seamlessly, they form a scalable digital workforce—always learning, always on-brand, and always driving outcomes. Birdeye stands apart with its agentic AI platform that brands can customize using Birdeye’s unique outcome-framework. Businesses can configure agents with specific triggers that deliver measurable tasks and results for each location, while maintaining the authentic voice of the brand across every interaction. With location-aware AI and a fully integrated platform that brings together reputation, messaging, social, surveys, listings, insights, and more, Birdeye eliminates the need for fragmented point solutions. For multi-location and franchise brands in industries such as healthcare, retail, financial services, real estate, restaurants, and beyond, Birdeye delivers scalability without sacrificing precision. By uniting automation with actionable insights, Birdeye enables organizations to boost visibility, increase customer engagement, and grow revenue—faster and more efficiently. With Birdeye, businesses don’t just adopt AI—they gain an agentic workforce dedicated to delivering real business outcomes. Birdeye: Always On. Always On-Brand. Always Driving Outcomes. ](https://www.g2.com/products/birdeye/reviews "Birdeye")[ 7 ![Fin Logo](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin Logo") Fin 4.5 (3,901) Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions. ](https://www.g2.com/products/fin/reviews "Fin")[ 8 ![GTM Studio - Powered by ZoomInfo Logo](https://images.g2crowd.com/uploads/product/hd_favicon/8ada573c8501ec5365b452cfec53ba0d/gtm-studio-powered-by-zoominfo.svg "GTM Studio - Powered by ZoomInfo Logo") GTM Studio - Powered by ZoomInfo 4.5 (3,512) GTM Studio is ZoomInfo's AI-powered go-to-market canvas that unifies signals, systems, and teams in one intelligent workspace - enabling RevOps and marketing teams to launch proven plays, enrich data automatically, and activate sellers fast, with no engineering support and no ticket queues. ](https://www.g2.com/products/gtm-studio-powered-by-zoominfo/reviews "GTM Studio - Powered by ZoomInfo")[ 9 ![Brevo Marketing Platform Logo](https://images.g2crowd.com/uploads/product/hd_favicon/6e2ff100220158bc579d1ee68289d603/brevo-marketing-platform.svg "Brevo Marketing Platform Logo") Brevo Marketing Platform 4.5 (2,621) Easily manage your marketing campaigns, transactional emails, and SMS messages all in one simple and powerful platform. ](https://www.g2.com/products/brevo-marketing-platform/reviews "Brevo Marketing Platform")[ 10 ![Talkdesk Logo](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk Logo") Talkdesk 4.4 (2,583) Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience. ](https://www.g2.com/products/talkdesk/reviews "Talkdesk") [Show More](#) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/captivate-2025-08-12/pricing) ##### Categories on G2 [Chatbots](https://www.g2.com/categories/chatbots) ##### Explore More [Is WorkStep worth it as an exit interview management platform for a frontline and commercial real estate workforce, or does a general survey platform like SurveySparrow cover the same ground at lower cost?](https://www.g2.com/discussions/is-workstep-worth-it-as-an-exit-interview-management-platform-for-a-frontline-and-commercial-real-estate-workforce-or-does-a-general-survey-platform-like-surveysparrow-cover-the-same-ground-at-lower-cost)[What MEP platforms deliver accurate quantity takeoff without requiring manual recalculation at each project stage?](https://www.g2.com/discussions/what-mep-platforms-deliver-accurate-quantity-takeoff-without-requiring-manual-recalculation-at-each-project-stage)[Which NLP platforms achieve the fastest team adoption after rollout, based on user reviews?](https://www.g2.com/discussions/which-nlp-platforms-achieve-the-fastest-team-adoption-after-rollout-based-on-user-reviews) [Which AEM tools scale without proportional increases to IT team size or complexity as device counts grow?](https://www.g2.com/discussions/which-aem-tools-scale-without-proportional-increases-to-it-team-size-or-complexity-as-device-counts-grow)[what are digital experience platforms](https://www.g2.com/discussions/what-are-digital-experience-platforms-help-needed)[Pros and Cons Details](https://www.g2.com/products/captivate-2025-08-12/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)