--- title: Capterra Reviews meta\_title: 'Capterra Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 148 reviews by the users' company size, role or industry to find out how Capterra works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 148 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### Capterra Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of discovering and comparing software** solutions through Capterra's user-friendly platform. [(5 mentions)](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=1765490&qs=pros-and-cons#reviews) Users value Capterra for its **genuine user reviews** and precise filtering options, enhancing software comparison and decision-making. [(4 mentions)](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=2329670&qs=pros-and-cons#reviews) Users value Capterra's **authentic user reviews** , which effectively cut through marketing hype and aid in informed decision-making. [(4 mentions)](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=1765543&qs=pros-and-cons#reviews) Users value Capterra for its **authentic reviews** , enabling informed decisions and authentic insights on software usability. [(3 mentions)](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=1765394&qs=pros-and-cons#reviews) Users appreciate the **comprehensive software selection** of Capterra, enabling efficient comparison and discovery of solutions. [(3 mentions)](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=1765414&qs=pros-and-cons#reviews) Users experience **confusion** due to slow review publishing and overwhelming choices, making it hard to find relevant feedback. [(4 mentions)](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=2256313&qs=pros-and-cons#reviews) Users express frustration with the **slow and confusing review publishing process** , causing distrust and concerns about fairness. [(3 mentions)](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=1765913&qs=pros-and-cons#reviews) Users often face **bias in reviews** , making it challenging to find relevant feedback and leading to mistrust. [(2 mentions)](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=2372477&qs=pros-and-cons#reviews) Users feel that **some reviews lack authenticity** , leading to confusion and overwhelm when choosing the right options. [(2 mentions)](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=1765432&qs=pros-and-cons#reviews) Users find the **overwhelming content** overwhelming and struggle to identify relevant reviews amidst promotional listings. [(2 mentions)](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=2256386&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Capterra ##### 1. Ease of Use Users appreciate the **ease of discovering and comparing software** solutions through Capterra's user-friendly platform. [ See 5 mentions ](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=1765490&qs=pros-and-cons#reviews) See Related User Reviews ![Mohd Taher U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohd Taher U.") MU Mohd Taher U. Small-Business (50 or fewer emp.) 5.0/5 "Free, Easy Software Research with Capterra Reviews" What do you like about Capterra? Anyone can browse, compare, and read reviews on Capterra for free which is great if you’re researching software without any cost. ![it m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "it m.") IM it m. Small-Business (50 or fewer emp.) 4.0/5 "Trusted and Informative Tech Learning Website vmorecloud.com" What do you like about Capterra? What I like most about Capterra is how easy it makes to discover and compare software solutions in one place. ##### 2. Features Users value Capterra for its **genuine user reviews** and precise filtering options, enhancing software comparison and decision-making. [ See 4 mentions ](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=2329670&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Capterra Makes Software Research Faster with Filters, Reviews, and Comparisons" What do you like about Capterra? The sheer volume of genuine user reviews is Capterra's strongest asset. It helps me cut through marketing hype and see what a product is actually like ![Zoe L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoe L.") ZL Zoe L. Small-Business (50 or fewer emp.) 5.0/5 "Valuable Platform for B2B Visibility, Needs Taxonomy Flexibility" What do you like about Capterra? I like that Capterra is a comprehensive platform that allows B2B SaaS companies to be found in searches like specific software categories and alternat ##### 3. Real Reviews Users value Capterra's **authentic user reviews** , which effectively cut through marketing hype and aid in informed decision-making. [ See 4 mentions ](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=1765543&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Capterra Makes Software Research Faster with Filters, Reviews, and Comparisons" What do you like about Capterra? The sheer volume of genuine user reviews is Capterra's strongest asset. It helps me cut through marketing hype and see what a product is actually like ![Mohd Taher U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohd Taher U.") MU Mohd Taher U. Small-Business (50 or fewer emp.) 5.0/5 "Free, Easy Software Research with Capterra Reviews" What do you like about Capterra? Anyone can browse, compare, and read reviews on Capterra for free which is great if you’re researching software without any cost. ##### 4. Authenticity Users value Capterra for its **authentic reviews** , enabling informed decisions and authentic insights on software usability. [ See 3 mentions ](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=1765394&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Capterra Makes Software Research Faster with Filters, Reviews, and Comparisons" What do you like about Capterra? The sheer volume of genuine user reviews is Capterra's strongest asset. It helps me cut through marketing hype and see what a product is actually like ![Mehaboob P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mehaboob P.") MP Mehaboob P. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Software Comparison with Authentic Insights" What do you like about Capterra? I appreciate Capterra for its straightforward layout and detailed user feedback, which make it exceptionally easy to compare software solutions. The e ##### 5. Software Selection Users appreciate the **comprehensive software selection** of Capterra, enabling efficient comparison and discovery of solutions. [ See 3 mentions ](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=1765414&qs=pros-and-cons#reviews) See Related User Reviews ![Zoe L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoe L.") ZL Zoe L. Small-Business (50 or fewer emp.) 5.0/5 "Valuable Platform for B2B Visibility, Needs Taxonomy Flexibility" What do you like about Capterra? I like that Capterra is a comprehensive platform that allows B2B SaaS companies to be found in searches like specific software categories and alternat ![it m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "it m.") IM it m. Small-Business (50 or fewer emp.) 4.0/5 "Trusted and Informative Tech Learning Website vmorecloud.com" What do you like about Capterra? What I like most about Capterra is how easy it makes to discover and compare software solutions in one place. ### 5 Cons or Disadvantages of Capterra ##### 1. Confusion Users experience **confusion** due to slow review publishing and overwhelming choices, making it hard to find relevant feedback. [ See 4 mentions ](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=2256313&qs=pros-and-cons#reviews) See Related User Reviews ![Mohd Taher U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohd Taher U.") MU Mohd Taher U. Small-Business (50 or fewer emp.) 5.0/5 "Free, Easy Software Research with Capterra Reviews" What do you dislike about Capterra? Sometimes review publishing is slow and confusing ![it m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "it m.") IM it m. Small-Business (50 or fewer emp.) 4.0/5 "Trusted and Informative Tech Learning Website vmorecloud.com" What do you dislike about Capterra? Sometimes the large number of reviews can feel overwhelming, and it’s not always easy to tell which feedback is most relevant to your specific needs. ##### 2. Review Issues Users express frustration with the **slow and confusing review publishing process** , causing distrust and concerns about fairness. [ See 3 mentions ](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=1765913&qs=pros-and-cons#reviews) See Related User Reviews ![Mohd Taher U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohd Taher U.") MU Mohd Taher U. Small-Business (50 or fewer emp.) 5.0/5 "Free, Easy Software Research with Capterra Reviews" What do you dislike about Capterra? Sometimes review publishing is slow and confusing ![Mehaboob P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mehaboob P.") MP Mehaboob P. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Software Comparison with Authentic Insights" What do you dislike about Capterra? Common dislikes about Capterra include lack of transparency around why reviews are not published, leading to frustration and mistrust among users Some ##### 3. Bias Users often face **bias in reviews** , making it challenging to find relevant feedback and leading to mistrust. [ See 2 mentions ](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=2372477&qs=pros-and-cons#reviews) See Related User Reviews ![it m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "it m.") IM it m. Small-Business (50 or fewer emp.) 4.0/5 "Trusted and Informative Tech Learning Website vmorecloud.com" What do you dislike about Capterra? Sometimes the large number of reviews can feel overwhelming, and it’s not always easy to tell which feedback is most relevant to your specific needs. ![Mehaboob P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mehaboob P.") MP Mehaboob P. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Software Comparison with Authentic Insights" What do you dislike about Capterra? Common dislikes about Capterra include lack of transparency around why reviews are not published, leading to frustration and mistrust among users Some ##### 4. Bias in Reviews Users feel that **some reviews lack authenticity** , leading to confusion and overwhelm when choosing the right options. [ See 2 mentions ](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=1765432&qs=pros-and-cons#reviews) See Related User Reviews ![Tyroone B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tyroone B.") TB Tyroone B. Small-Business (50 or fewer emp.) 4.5/5 "A Handy Place to Find and Compare Software" What do you dislike about Capterra? Sometimes there are too many choices, and it can feel a bit overwhelming. I’ve also noticed that some reviews are a little vague or generic, so I’m no ##### 5. Overwhelming Content Users find the **overwhelming content** overwhelming and struggle to identify relevant reviews amidst promotional listings. [ See 2 mentions ](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=2256386&qs=pros-and-cons#reviews) See Related User Reviews ![it m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "it m.") IM it m. Small-Business (50 or fewer emp.) 4.0/5 "Trusted and Informative Tech Learning Website vmorecloud.com" What do you dislike about Capterra? Sometimes the large number of reviews can feel overwhelming, and it’s not always easy to tell which feedback is most relevant to your specific needs. ![Tyroone B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tyroone B.") TB Tyroone B. Small-Business (50 or fewer emp.) 4.5/5 "A Handy Place to Find and Compare Software" What do you dislike about Capterra? Sometimes there are too many choices, and it can feel a bit overwhelming. I’ve also noticed that some reviews are a little vague or generic, so I’m no ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Enterprise (\> 1000 emp.) 6/4/2022 "Great platform" 4/5 What do you like best about Capterra? It has all the type of rewords available from amazon gift card to Visa card Review collected by and hosted on G2.com. What do you dislike about Capterra? It does not provide larger sum compared to other websites like Gartner. Review collected by and hosted on G2.com. What problems is Capterra solving and how is that benefiting you? It is helping me to use my knowledge to earn some extra money on the side Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Yohan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yohan K.") YK Yohan K. Transmission Engineer Enterprise (\> 1000 emp.) 11/23/2021 "Capterra Helps Readers to Make Comprehensive View about various software" 4.5/5 What do you like best about Capterra? Nearly all of the softwares' review are easily available on Capterra for the readers to read. The reviews help a lot for the readers to make a comprehensive view regarding a software. Review collected by and hosted on G2.com. What do you dislike about Capterra? The interface of Capterra is very complex and slow. Sometimes Capterra's page keeps loading that is very annoying. Also, there ar very old reviews on Capterra that are often not useful at all. Review collected by and hosted on G2.com. What problems is Capterra solving and how is that benefiting you? Capterra's remarkable reviews are very helpful and comprehensive. Every users can find the review of the software that they want. Review collected by and hosted on G2.com. Show More 12/14/2021 Validated ReviewerIncentivizedSource: G2 invite ![Mohammed N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohammed N.") MN Mohammed N. Group Financial Accountant Accounting Mid-Market (51-1000 emp.) 9/12/2021 "A better software research engine" 4/5 What do you like best about Capterra? Capterra is a quick go-to place when you need to make up your mind before buying software that suits your work. And also the support center responds promptly. Review collected by and hosted on G2.com. What do you dislike about Capterra? I think the reward scheme for reviews should be more flexible. Review collected by and hosted on G2.com. Recommendations to others considering Capterra: It's a nice platform to see the opinions of different users of the software you're considering to buy. Go for it. Review collected by and hosted on G2.com. What problems is Capterra solving and how is that benefiting you? Capterra will have a lot of genuine reviews about the software and are helpful to know the software better before buying it. Review collected by and hosted on G2.com. Show More 9/15/2021 Current UserValidated ReviewerSource: Organic HS Heena S. Executive Assistant Small-Business (50 or fewer emp.) 1/1/2022 "Good" 5/5 What do you like best about Capterra? The company assists consumers with selecting software for their needs with user reviews and research. Review collected by and hosted on G2.com. What do you dislike about Capterra? Nothing yet, as of now got the assitance that required Review collected by and hosted on G2.com. What problems is Capterra solving and how is that benefiting you? We are looking for a CRM software for our sales and marketing, which will increase the efficiency of the team members. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Sarah K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah K.") SK Sarah K. Product Manager Small-Business (50 or fewer emp.) 12/1/2021 "Go for it if you own a SaaS product." 4/5 What do you like best about Capterra? It provides qualified leads. It is really god for SaaS growth, Review collected by and hosted on G2.com. What do you dislike about Capterra? Not much to dislike but I wish I could set different bids based on the countries and also set a budget for a specific country, Review collected by and hosted on G2.com. What problems is Capterra solving and how is that benefiting you? We're getting really good traffic from Capterra and most importantly they convert better than anyone else. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") AA Verified User in Accounting Small-Business (50 or fewer emp.) 10/15/2021 "Capterra provides useful and unbiased reviews to consumers" 5/5 What do you like best about Capterra? Capterra solicits unbiased reviews from IT professionals who are knowledgeable in a wide variety of software products. Review collected by and hosted on G2.com. What do you dislike about Capterra? Few dislikes, if any. Capterra executes well on Its promises. Review collected by and hosted on G2.com. What problems is Capterra solving and how is that benefiting you? Capterra provides meaningful reviews of a wide variety of software products that reduces the time investigating software purchases. Capterra also owns a product which provides a means of gathering large amount of stock market data directly in Excel spreadsheet. Review collected by and hosted on G2.com. Show More 10/21/2021 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 9/13/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "Reliable website and easy to use" 4/5 What do you like best about Capterra? Capterra makes it easy to find out what people think of different software on the market Review collected by and hosted on G2.com. What do you dislike about Capterra? I wish that Capterra gave businesses more control over the comments and ratings that are left. People can leave 1-star reviews even if they have never personally signed up or used your app. Review collected by and hosted on G2.com. What problems is Capterra solving and how is that benefiting you? We use Capterra as a reference point for how people feel about our software. When the reviews come from real users, we like hearing any feedback they have to share. Review collected by and hosted on G2.com. Show More 9/15/2021 Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 8/31/2021 "Capterra is valuable but unreliable" 3.5/5 What do you like best about Capterra? The granular bid options and the fact that it lets you see the required bid for the top spot. Review collected by and hosted on G2.com. What do you dislike about Capterra? On the same level, because people can constantly see what puts them at the top spot, it means I have to raise my bid until it gets out of budget constantly. Review collected by and hosted on G2.com. Recommendations to others considering Capterra: Make sure to have individual account rep emails because they will not respond to the email they provide for contact. Review collected by and hosted on G2.com. What problems is Capterra solving and how is that benefiting you? We're getting a better idea of which market categories people view our product in. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Amanda S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amanda S.") AS Amanda S. Social Media Strategist Small-Business (50 or fewer emp.) 11/21/2021 "Useful software review in comparison site" 5/5 What do you like best about Capterra? Their shortlist / top ten lists are my favorite/used feature Review collected by and hosted on G2.com. What do you dislike about Capterra? So far I've not found anything about capture that I dislike Review collected by and hosted on G2.com. What problems is Capterra solving and how is that benefiting you? The problems that capterra solves for me is choosing which software I should use Review collected by and hosted on G2.com. Show More 11/21/2022 Validated ReviewerSource: Organic ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Mid-Market (51-1000 emp.) 1/12/2022 "Great product!!" 5/5 What do you like best about Capterra? I did not find any problems with Capterra. Review collected by and hosted on G2.com. What do you dislike about Capterra? Very user friendly. Great product with amazing features. No dislikes Review collected by and hosted on G2.com. What problems is Capterra solving and how is that benefiting you? There were no problems that I encountered but I was able to use many features that allowed my work to be done quickly. Review collected by and hosted on G2.com. 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