--- title: Capterra Reviews meta\_title: 'Capterra Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 148 reviews by the users' company size, role or industry to find out how Capterra works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 148 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### Capterra Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of discovering and comparing software** solutions through Capterra's user-friendly platform. [(5 mentions)](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=1765490&qs=pros-and-cons#reviews) Users value Capterra for its **genuine user reviews** and precise filtering options, enhancing software comparison and decision-making. [(4 mentions)](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=2329670&qs=pros-and-cons#reviews) Users value Capterra's **authentic user reviews** , which effectively cut through marketing hype and aid in informed decision-making. [(4 mentions)](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=1765543&qs=pros-and-cons#reviews) Users value Capterra for its **authentic reviews** , enabling informed decisions and authentic insights on software usability. [(3 mentions)](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=1765394&qs=pros-and-cons#reviews) Users appreciate the **comprehensive software selection** of Capterra, enabling efficient comparison and discovery of solutions. [(3 mentions)](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=1765414&qs=pros-and-cons#reviews) Users experience **confusion** due to slow review publishing and overwhelming choices, making it hard to find relevant feedback. [(4 mentions)](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=2256313&qs=pros-and-cons#reviews) Users express frustration with the **slow and confusing review publishing process** , causing distrust and concerns about fairness. [(3 mentions)](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=1765913&qs=pros-and-cons#reviews) Users often face **bias in reviews** , making it challenging to find relevant feedback and leading to mistrust. [(2 mentions)](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=2372477&qs=pros-and-cons#reviews) Users feel that **some reviews lack authenticity** , leading to confusion and overwhelm when choosing the right options. [(2 mentions)](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=1765432&qs=pros-and-cons#reviews) Users find the **overwhelming content** overwhelming and struggle to identify relevant reviews amidst promotional listings. [(2 mentions)](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=2256386&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Capterra ##### 1. Ease of Use Users appreciate the **ease of discovering and comparing software** solutions through Capterra's user-friendly platform. [ See 5 mentions ](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=1765490&qs=pros-and-cons#reviews) See Related User Reviews ![Mohd Taher U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohd Taher U.") MU Mohd Taher U. Small-Business (50 or fewer emp.) 5.0/5 "Free, Easy Software Research with Capterra Reviews" What do you like about Capterra? Anyone can browse, compare, and read reviews on Capterra for free which is great if you’re researching software without any cost. ![it m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "it m.") IM it m. Small-Business (50 or fewer emp.) 4.0/5 "Trusted and Informative Tech Learning Website vmorecloud.com" What do you like about Capterra? What I like most about Capterra is how easy it makes to discover and compare software solutions in one place. ##### 2. Features Users value Capterra for its **genuine user reviews** and precise filtering options, enhancing software comparison and decision-making. [ See 4 mentions ](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=2329670&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Capterra Makes Software Research Faster with Filters, Reviews, and Comparisons" What do you like about Capterra? The sheer volume of genuine user reviews is Capterra's strongest asset. It helps me cut through marketing hype and see what a product is actually like ![Zoe L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoe L.") ZL Zoe L. Small-Business (50 or fewer emp.) 5.0/5 "Valuable Platform for B2B Visibility, Needs Taxonomy Flexibility" What do you like about Capterra? I like that Capterra is a comprehensive platform that allows B2B SaaS companies to be found in searches like specific software categories and alternat ##### 3. Real Reviews Users value Capterra's **authentic user reviews** , which effectively cut through marketing hype and aid in informed decision-making. [ See 4 mentions ](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=1765543&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Capterra Makes Software Research Faster with Filters, Reviews, and Comparisons" What do you like about Capterra? The sheer volume of genuine user reviews is Capterra's strongest asset. It helps me cut through marketing hype and see what a product is actually like ![Mohd Taher U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohd Taher U.") MU Mohd Taher U. Small-Business (50 or fewer emp.) 5.0/5 "Free, Easy Software Research with Capterra Reviews" What do you like about Capterra? Anyone can browse, compare, and read reviews on Capterra for free which is great if you’re researching software without any cost. ##### 4. Authenticity Users value Capterra for its **authentic reviews** , enabling informed decisions and authentic insights on software usability. [ See 3 mentions ](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=1765394&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Capterra Makes Software Research Faster with Filters, Reviews, and Comparisons" What do you like about Capterra? The sheer volume of genuine user reviews is Capterra's strongest asset. It helps me cut through marketing hype and see what a product is actually like ![Mehaboob P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mehaboob P.") MP Mehaboob P. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Software Comparison with Authentic Insights" What do you like about Capterra? I appreciate Capterra for its straightforward layout and detailed user feedback, which make it exceptionally easy to compare software solutions. The e ##### 5. Software Selection Users appreciate the **comprehensive software selection** of Capterra, enabling efficient comparison and discovery of solutions. [ See 3 mentions ](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=1765414&qs=pros-and-cons#reviews) See Related User Reviews ![Zoe L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoe L.") ZL Zoe L. Small-Business (50 or fewer emp.) 5.0/5 "Valuable Platform for B2B Visibility, Needs Taxonomy Flexibility" What do you like about Capterra? I like that Capterra is a comprehensive platform that allows B2B SaaS companies to be found in searches like specific software categories and alternat ![it m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "it m.") IM it m. Small-Business (50 or fewer emp.) 4.0/5 "Trusted and Informative Tech Learning Website vmorecloud.com" What do you like about Capterra? What I like most about Capterra is how easy it makes to discover and compare software solutions in one place. ### 5 Cons or Disadvantages of Capterra ##### 1. Confusion Users experience **confusion** due to slow review publishing and overwhelming choices, making it hard to find relevant feedback. [ See 4 mentions ](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=2256313&qs=pros-and-cons#reviews) See Related User Reviews ![Mohd Taher U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohd Taher U.") MU Mohd Taher U. Small-Business (50 or fewer emp.) 5.0/5 "Free, Easy Software Research with Capterra Reviews" What do you dislike about Capterra? Sometimes review publishing is slow and confusing ![it m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "it m.") IM it m. Small-Business (50 or fewer emp.) 4.0/5 "Trusted and Informative Tech Learning Website vmorecloud.com" What do you dislike about Capterra? Sometimes the large number of reviews can feel overwhelming, and it’s not always easy to tell which feedback is most relevant to your specific needs. ##### 2. Review Issues Users express frustration with the **slow and confusing review publishing process** , causing distrust and concerns about fairness. [ See 3 mentions ](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=1765913&qs=pros-and-cons#reviews) See Related User Reviews ![Mohd Taher U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohd Taher U.") MU Mohd Taher U. Small-Business (50 or fewer emp.) 5.0/5 "Free, Easy Software Research with Capterra Reviews" What do you dislike about Capterra? Sometimes review publishing is slow and confusing ![Mehaboob P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mehaboob P.") MP Mehaboob P. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Software Comparison with Authentic Insights" What do you dislike about Capterra? Common dislikes about Capterra include lack of transparency around why reviews are not published, leading to frustration and mistrust among users Some ##### 3. Bias Users often face **bias in reviews** , making it challenging to find relevant feedback and leading to mistrust. [ See 2 mentions ](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=2372477&qs=pros-and-cons#reviews) See Related User Reviews ![it m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "it m.") IM it m. Small-Business (50 or fewer emp.) 4.0/5 "Trusted and Informative Tech Learning Website vmorecloud.com" What do you dislike about Capterra? Sometimes the large number of reviews can feel overwhelming, and it’s not always easy to tell which feedback is most relevant to your specific needs. ![Mehaboob P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mehaboob P.") MP Mehaboob P. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Software Comparison with Authentic Insights" What do you dislike about Capterra? Common dislikes about Capterra include lack of transparency around why reviews are not published, leading to frustration and mistrust among users Some ##### 4. Bias in Reviews Users feel that **some reviews lack authenticity** , leading to confusion and overwhelm when choosing the right options. [ See 2 mentions ](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=1765432&qs=pros-and-cons#reviews) See Related User Reviews ![Tyroone B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tyroone B.") TB Tyroone B. Small-Business (50 or fewer emp.) 4.5/5 "A Handy Place to Find and Compare Software" What do you dislike about Capterra? Sometimes there are too many choices, and it can feel a bit overwhelming. I’ve also noticed that some reviews are a little vague or generic, so I’m no ##### 5. Overwhelming Content Users find the **overwhelming content** overwhelming and struggle to identify relevant reviews amidst promotional listings. [ See 2 mentions ](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=2256386&qs=pros-and-cons#reviews) See Related User Reviews ![it m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "it m.") IM it m. Small-Business (50 or fewer emp.) 4.0/5 "Trusted and Informative Tech Learning Website vmorecloud.com" What do you dislike about Capterra? Sometimes the large number of reviews can feel overwhelming, and it’s not always easy to tell which feedback is most relevant to your specific needs. ![Tyroone B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tyroone B.") TB Tyroone B. Small-Business (50 or fewer emp.) 4.5/5 "A Handy Place to Find and Compare Software" What do you dislike about Capterra? Sometimes there are too many choices, and it can feel a bit overwhelming. I’ve also noticed that some reviews are a little vague or generic, so I’m no ![Kelsi N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kelsi N.") KN Kelsi N. Accounting Project Manager Enterprise (\> 1000 emp.) 6/15/2022 "Great place for reviews" 5/5 What do you like best about Capterra? I like that I can go to the website, type in the kind of software or website that I'm looking for and be given multiple options and have access to everyone's reviews that have used the product. Review collected by and hosted on G2.com. What do you dislike about Capterra? So far I haven't found any downsides. They provide me with the information I need when I'm starting to research for a new project. Review collected by and hosted on G2.com. What problems is Capterra solving and how is that benefiting you? Reviewing and comparing different products when i'm starting a new implementation project. I'm always trying to find new and better ways to do things and Capterra helps me find good options to solve my problems. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite AM Antonio M. Owner Small-Business (50 or fewer emp.) 1/19/2022 "A great review platform" 5/5 What do you like best about Capterra? Capterra is an easy way to find software alternatives and to see how users rated the software rather than how a magazine or an online source rated it. They offer incentive for reviews as well, but there are some issues with that. Review collected by and hosted on G2.com. What do you dislike about Capterra? They have an incentive program where they offer incentives for writing reviews. After a while, they still send you incentive offers, but even if you take them, they don't pay out, saying you reached your maximum. That should be clearly stated somewhere and one should not receive emails from them offering incentive if one is not eligible. Review collected by and hosted on G2.com. Recommendations to others considering Capterra: Capterra is very similar to G2 but is not as nice to use. The review process is not as guided and the customer support team had trouble satisfyingly answering my questions. The worst is how they send offers for incentives only to tell you you reached you maximum review payouts only AFTER you submit tens of reviews. Review collected by and hosted on G2.com. What problems is Capterra solving and how is that benefiting you? It is easy to see which software people prefer to other alternatives and which software is cheaper to acquire. That cuts time and costs and is overall good for the company. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Market Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Market Research") UM Verified User in Market Research Small-Business (50 or fewer emp.) 11/16/2022 "Best tool for software comparison" 4.5/5 What do you like best about Capterra? Capterra is the best platform where one can search for a software, compare it with others and then go to buy or install it..the cost is also very reasonable Review collected by and hosted on G2.com. What do you dislike about Capterra? User interface needs improvement.. Follow up instructions can be improved for user to go through the app swiftly Review collected by and hosted on G2.com. What problems is Capterra solving and how is that benefiting you? Since I am working in a niche firm.. Team is expanding and hence requirement for IT tools is also increasing.. For comparision of softwares, I usually use capterra Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Kash B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kash B.") KB Kash B. Accounts executive 7/18/2022 "Aweful for smaller businesses – do not recommend it for startups" 0/5 What do you like best about Capterra? It was instantly connected to a number of other review-leaving websites. But that's basically an asset a site can have when they monopolize listing platforms. Review collected by and hosted on G2.com. What do you dislike about Capterra? Unfriendly to smaller companies. They get paid by larger companies to remove your listing. Their lack of transparency is insulting. They removed 20% of our published reviews, because it wasn't aligned with their guidelines – despite the fact that we requested professional reviewers and those familiar with Capterra guidelines to leave the reviews. Review collected by and hosted on G2.com. What problems is Capterra solving and how is that benefiting you? If anything, it caused problems for us and our reputation management. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic JL Jyd L. Virtual Admin Assistant 10/15/2022 "Very reliable!" 5/5 What do you like best about Capterra? I like because it's giving me the chance to influence others. Review collected by and hosted on G2.com. What do you dislike about Capterra? None so far. I like it. It is very useful. Review collected by and hosted on G2.com. What problems is Capterra solving and how is that benefiting you? Capterra has enabled me to know which applications are with trying and share it to others too! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Cindy G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cindy G.") CG Cindy G. HR/Office Manager Small-Business (50 or fewer emp.) 9/27/2022 "Love this Website!!" 5/5 What do you like best about Capterra? This is the best system to use when trying to find other systems to try and compare! Review collected by and hosted on G2.com. What do you dislike about Capterra? I've not found anything yet - Everything works fine! Review collected by and hosted on G2.com. What problems is Capterra solving and how is that benefiting you? When determining a system to "try" - They make it easy to compare products based on what you're looking for Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 4/8/2022 "Lagging platform with questionable bidding practices / placement for vendors" 1/5 What do you like best about Capterra? The platform provides review collection abilities, resources, and incentives. Review collected by and hosted on G2.com. What do you dislike about Capterra? -The bidding system for review placement is not transparent. In theory, it is supposed to be based on your maximum bid and review recency. We have documented several times where this wasn't the case. -Concerns about the above to Capterra support and staff go unanswered despite spending several thousand dollars per month. -Traffic volume is much less compared to other sites like TrustRadius and G2. It's also nice that those sites aren't pay to play. -Traffic quality is much lower than other review websites. Based on the above I can't recommend Capterra to other organizations. Review collected by and hosted on G2.com. Recommendations to others considering Capterra: Consider maximizing your opportunity on other review sites before leveraging Capterra's paid placement. Review collected by and hosted on G2.com. What problems is Capterra solving and how is that benefiting you? Review site presence Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Steven B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steven B.") SB Steven B. B Small-Business (50 or fewer emp.) 11/23/2021 "Excellent service for the search of reliable programs." 4.5/5 What do you like best about Capterra? If there is something that stands out from capterra is the accessibility and ease of searching for platforms and / or services that complement my billing work in the office, the elements of each software are well structured with substantial information to select the most appropriate. In the billing category you can see from billing software to recurring billing software, among others. Review collected by and hosted on G2.com. What do you dislike about Capterra? Something I would like you to add is to solve questions within the same platform from the suppliers, because it would be more direct communication. Review collected by and hosted on G2.com. Recommendations to others considering Capterra: My recommendation is that you know well to which category the software you want belongs, since the product does not appear directly in the search. Review collected by and hosted on G2.com. What problems is Capterra solving and how is that benefiting you? Through capterra's service I have been able to find functional and updated tools for my invoicing area, we have adopted a new program to automate the invoicing process which has reduced errors that were present in my department when this work was done manually. Capterra's filters allowed me to quickly locate the tools I now work with. Review collected by and hosted on G2.com. Show More 11/28/2021 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Jakub G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jakub G.") JG Jakub G. ML/Azure Intern Small-Business (50 or fewer emp.) 10/2/2022 "Primetric review" 5/5 What do you like best about Capterra? The best is the ease of use, a clear and transparent interface Review collected by and hosted on G2.com. What do you dislike about Capterra? I don't like the large amount of incoming e-mails Review collected by and hosted on G2.com. What problems is Capterra solving and how is that benefiting you? I use this site for software purchases primarily because it's trusted and convenient. Review collected by and hosted on G2.com. Show More 10/4/2022 Validated ReviewerSource: Organic DH Deborah H. S Small-Business (50 or fewer emp.) 11/18/2021 "Platform for seeking feedback on enterprise software." 3.5/5 What do you like best about Capterra? A platform with all the key elements to know and deepen about the software. In the first instance it acts as a search engine by category, in my case I usually look for tools for forecasting and sales management. Each software has its description, option of plans and prices, functionality and user reviews as well as links that send you directly to the provider. Any platform, no matter how unknown, can be found in capterra, which is very useful for the company when deciding on a product. Review collected by and hosted on G2.com. What do you dislike about Capterra? I don't like the support of this platform as it doesn't provide effective attention since you have to wait a long time. On the other hand there are software that their reviews are not up to date and we obviously as a company pay special attention to this. Review collected by and hosted on G2.com. Recommendations to others considering Capterra: If you like to see the opinions of other users, do not forget to filter them by the most recent ones, as this is not automatically reflected on the page. Review collected by and hosted on G2.com. What problems is Capterra solving and how is that benefiting you? It has been useful in many occasions to get working tools that are later implemented in the company, the truth has been very successful to have a variety of software organized with enough information to have clear criteria and hire any service when the company requires it. Review collected by and hosted on G2.com. 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