--- title: Capterra Reviews meta\_title: 'Capterra Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 148 reviews by the users' company size, role or industry to find out how Capterra works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 148 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### Capterra Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of discovering and comparing software** solutions through Capterra's user-friendly platform. [(5 mentions)](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=1765490&qs=pros-and-cons#reviews) Users value Capterra for its **genuine user reviews** and precise filtering options, enhancing software comparison and decision-making. [(4 mentions)](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=2329670&qs=pros-and-cons#reviews) Users value Capterra's **authentic user reviews** , which effectively cut through marketing hype and aid in informed decision-making. [(4 mentions)](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=1765543&qs=pros-and-cons#reviews) Users value Capterra for its **authentic reviews** , enabling informed decisions and authentic insights on software usability. [(3 mentions)](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=1765394&qs=pros-and-cons#reviews) Users appreciate the **comprehensive software selection** of Capterra, enabling efficient comparison and discovery of solutions. [(3 mentions)](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=1765414&qs=pros-and-cons#reviews) Users experience **confusion** due to slow review publishing and overwhelming choices, making it hard to find relevant feedback. [(4 mentions)](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=2256313&qs=pros-and-cons#reviews) Users express frustration with the **slow and confusing review publishing process** , causing distrust and concerns about fairness. [(3 mentions)](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=1765913&qs=pros-and-cons#reviews) Users often face **bias in reviews** , making it challenging to find relevant feedback and leading to mistrust. [(2 mentions)](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=2372477&qs=pros-and-cons#reviews) Users feel that **some reviews lack authenticity** , leading to confusion and overwhelm when choosing the right options. [(2 mentions)](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=1765432&qs=pros-and-cons#reviews) Users find the **overwhelming content** overwhelming and struggle to identify relevant reviews amidst promotional listings. [(2 mentions)](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=2256386&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Capterra ##### 1. Ease of Use Users appreciate the **ease of discovering and comparing software** solutions through Capterra's user-friendly platform. [ See 5 mentions ](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=1765490&qs=pros-and-cons#reviews) See Related User Reviews ![Mohd Taher U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohd Taher U.") MU Mohd Taher U. Small-Business (50 or fewer emp.) 5.0/5 "Free, Easy Software Research with Capterra Reviews" What do you like about Capterra? Anyone can browse, compare, and read reviews on Capterra for free which is great if you’re researching software without any cost. ![it m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "it m.") IM it m. Small-Business (50 or fewer emp.) 4.0/5 "Trusted and Informative Tech Learning Website vmorecloud.com" What do you like about Capterra? What I like most about Capterra is how easy it makes to discover and compare software solutions in one place. ##### 2. Features Users value Capterra for its **genuine user reviews** and precise filtering options, enhancing software comparison and decision-making. [ See 4 mentions ](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=2329670&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Capterra Makes Software Research Faster with Filters, Reviews, and Comparisons" What do you like about Capterra? The sheer volume of genuine user reviews is Capterra's strongest asset. It helps me cut through marketing hype and see what a product is actually like ![Zoe L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoe L.") ZL Zoe L. Small-Business (50 or fewer emp.) 5.0/5 "Valuable Platform for B2B Visibility, Needs Taxonomy Flexibility" What do you like about Capterra? I like that Capterra is a comprehensive platform that allows B2B SaaS companies to be found in searches like specific software categories and alternat ##### 3. Real Reviews Users value Capterra's **authentic user reviews** , which effectively cut through marketing hype and aid in informed decision-making. [ See 4 mentions ](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=1765543&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Capterra Makes Software Research Faster with Filters, Reviews, and Comparisons" What do you like about Capterra? The sheer volume of genuine user reviews is Capterra's strongest asset. It helps me cut through marketing hype and see what a product is actually like ![Mohd Taher U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohd Taher U.") MU Mohd Taher U. Small-Business (50 or fewer emp.) 5.0/5 "Free, Easy Software Research with Capterra Reviews" What do you like about Capterra? Anyone can browse, compare, and read reviews on Capterra for free which is great if you’re researching software without any cost. ##### 4. Authenticity Users value Capterra for its **authentic reviews** , enabling informed decisions and authentic insights on software usability. [ See 3 mentions ](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=1765394&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Capterra Makes Software Research Faster with Filters, Reviews, and Comparisons" What do you like about Capterra? The sheer volume of genuine user reviews is Capterra's strongest asset. It helps me cut through marketing hype and see what a product is actually like ![Mehaboob P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mehaboob P.") MP Mehaboob P. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Software Comparison with Authentic Insights" What do you like about Capterra? I appreciate Capterra for its straightforward layout and detailed user feedback, which make it exceptionally easy to compare software solutions. The e ##### 5. Software Selection Users appreciate the **comprehensive software selection** of Capterra, enabling efficient comparison and discovery of solutions. [ See 3 mentions ](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=1765414&qs=pros-and-cons#reviews) See Related User Reviews ![Zoe L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoe L.") ZL Zoe L. Small-Business (50 or fewer emp.) 5.0/5 "Valuable Platform for B2B Visibility, Needs Taxonomy Flexibility" What do you like about Capterra? I like that Capterra is a comprehensive platform that allows B2B SaaS companies to be found in searches like specific software categories and alternat ![it m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "it m.") IM it m. Small-Business (50 or fewer emp.) 4.0/5 "Trusted and Informative Tech Learning Website vmorecloud.com" What do you like about Capterra? What I like most about Capterra is how easy it makes to discover and compare software solutions in one place. ### 5 Cons or Disadvantages of Capterra ##### 1. Confusion Users experience **confusion** due to slow review publishing and overwhelming choices, making it hard to find relevant feedback. [ See 4 mentions ](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=2256313&qs=pros-and-cons#reviews) See Related User Reviews ![Mohd Taher U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohd Taher U.") MU Mohd Taher U. Small-Business (50 or fewer emp.) 5.0/5 "Free, Easy Software Research with Capterra Reviews" What do you dislike about Capterra? Sometimes review publishing is slow and confusing ![it m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "it m.") IM it m. Small-Business (50 or fewer emp.) 4.0/5 "Trusted and Informative Tech Learning Website vmorecloud.com" What do you dislike about Capterra? Sometimes the large number of reviews can feel overwhelming, and it’s not always easy to tell which feedback is most relevant to your specific needs. ##### 2. Review Issues Users express frustration with the **slow and confusing review publishing process** , causing distrust and concerns about fairness. [ See 3 mentions ](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=1765913&qs=pros-and-cons#reviews) See Related User Reviews ![Mohd Taher U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohd Taher U.") MU Mohd Taher U. Small-Business (50 or fewer emp.) 5.0/5 "Free, Easy Software Research with Capterra Reviews" What do you dislike about Capterra? Sometimes review publishing is slow and confusing ![Mehaboob P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mehaboob P.") MP Mehaboob P. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Software Comparison with Authentic Insights" What do you dislike about Capterra? Common dislikes about Capterra include lack of transparency around why reviews are not published, leading to frustration and mistrust among users Some ##### 3. Bias Users often face **bias in reviews** , making it challenging to find relevant feedback and leading to mistrust. [ See 2 mentions ](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=2372477&qs=pros-and-cons#reviews) See Related User Reviews ![it m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "it m.") IM it m. Small-Business (50 or fewer emp.) 4.0/5 "Trusted and Informative Tech Learning Website vmorecloud.com" What do you dislike about Capterra? Sometimes the large number of reviews can feel overwhelming, and it’s not always easy to tell which feedback is most relevant to your specific needs. ![Mehaboob P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mehaboob P.") MP Mehaboob P. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Software Comparison with Authentic Insights" What do you dislike about Capterra? Common dislikes about Capterra include lack of transparency around why reviews are not published, leading to frustration and mistrust among users Some ##### 4. Bias in Reviews Users feel that **some reviews lack authenticity** , leading to confusion and overwhelm when choosing the right options. [ See 2 mentions ](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=1765432&qs=pros-and-cons#reviews) See Related User Reviews ![Tyroone B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tyroone B.") TB Tyroone B. Small-Business (50 or fewer emp.) 4.5/5 "A Handy Place to Find and Compare Software" What do you dislike about Capterra? Sometimes there are too many choices, and it can feel a bit overwhelming. I’ve also noticed that some reviews are a little vague or generic, so I’m no ##### 5. Overwhelming Content Users find the **overwhelming content** overwhelming and struggle to identify relevant reviews amidst promotional listings. [ See 2 mentions ](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=2256386&qs=pros-and-cons#reviews) See Related User Reviews ![it m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "it m.") IM it m. Small-Business (50 or fewer emp.) 4.0/5 "Trusted and Informative Tech Learning Website vmorecloud.com" What do you dislike about Capterra? Sometimes the large number of reviews can feel overwhelming, and it’s not always easy to tell which feedback is most relevant to your specific needs. ![Tyroone B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tyroone B.") TB Tyroone B. Small-Business (50 or fewer emp.) 4.5/5 "A Handy Place to Find and Compare Software" What do you dislike about Capterra? Sometimes there are too many choices, and it can feel a bit overwhelming. I’ve also noticed that some reviews are a little vague or generic, so I’m no ![Priyanka J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Priyanka J.") PJ Priyanka J. Human Resources Intern Small-Business (50 or fewer emp.) 12/26/2023 "tool of experience" 5/5 What do you like best about Capterra? i love to use this tool and solved my problems Review collected by and hosted on G2.com. What do you dislike about Capterra? no dislike and just my netwrk issue thats it server slow Review collected by and hosted on G2.com. What problems is Capterra solving and how is that benefiting you? Capterra allows users to discover a wide range of software solutions catering to different business needs. This can save time and effort in researching and identifying suitable software options. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Mechanical or Industrial Engineering](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mechanical or Industrial Engineering") UM Verified User in Mechanical or Industrial Engineering Enterprise (\> 1000 emp.) 9/11/2023 "Best Tools used for finding best tool for your organisation" 4/5 What do you like best about Capterra? Capterra is a very useful tool to decide and compare various tools you can think. This is one of the best tool to find the best suit application you can use in your organization Review collected by and hosted on G2.com. What do you dislike about Capterra? Nothing to dislike about Capterra. But some times the review are being removed without any notice and the capterra team is working to overcome this, rest all works perfectly fine Review collected by and hosted on G2.com. What problems is Capterra solving and how is that benefiting you? Capterra is able to benifit our organisation by helpin us to find the best in industy mechanical tools and its been a grate find for us. This helped us to save lot more time and cost for us. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AC AKSHAY C. Mid-Market (51-1000 emp.) 6/20/2023 "Genuine Experience Reviews And Response Based On Using capterra" 4.5/5 What do you like best about Capterra? Capterra helps the customers to have the reviews and experiences gained by the consumers (the customers who are already using the products) based on their daily workday in professional life. Review collected by and hosted on G2.com. What do you dislike about Capterra? It's hard to find, but all I want to say is that every product in this world needs regular updates t catch up with the rapidly IT evolving aspects of the products. Review collected by and hosted on G2.com. What problems is Capterra solving and how is that benefiting you? Capterra help to provide customers with the product's genuine and correct quality and features. It helps both ways means time and cost. It also provide quick inside of the product. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![TUREEN PUNIT G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TUREEN PUNIT G.") TG TUREEN PUNIT G. Corporate Trainer Mid-Market (51-1000 emp.) 3/17/2023 "My Experience with Capterra" 4/5 What do you like best about Capterra? Capterra is a great platform that has helped me make software purchase decisions a lot of times. The sign up process is easy and the platform itself is easy to navigate as well. They do have a nice incentive program wherein they reward the reviewers with gift cards for each approved review. Review collected by and hosted on G2.com. What do you dislike about Capterra? I love using Capterra for my software search and have been a reviewer there for quite sometime now. I have faced no problems while using Capterra for my business needs. Review collected by and hosted on G2.com. What problems is Capterra solving and how is that benefiting you? As a key decision maker Capterra has helped me take better purchase decision and hence facilitated a smooth software implementation. As a reviewer, I feel elated to be able to provide my opinions and insights on the software I use. In my opinion it is a great platform for reviewing and software search purposes. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Sahar M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sahar M.") SM Sahar M. Small-Business (50 or fewer emp.) 9/18/2023 "Great platform to voice your opinions" 4.5/5 What do you like best about Capterra? It's a biased free platform where you can express your thoughts about software that you use on a daily basis as part of your day job or other activities. Review collected by and hosted on G2.com. What do you dislike about Capterra? I have Nothing bad to report about Capterra. Review collected by and hosted on G2.com. What problems is Capterra solving and how is that benefiting you? It helps businesses decide the best software. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Izabela J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Izabela J.") IJ Izabela J. Process Associate Enterprise (\> 1000 emp.) 3/21/2023 "Helpful platform for software search" 4/5 What do you like best about Capterra? Capterra is a helpful platform for searching and selecting software across multiple categories. It is also a nice platform for reviewing softwares and sharing our insights with other users. Review collected by and hosted on G2.com. What do you dislike about Capterra? One thing that bugs me about Capterra is the time their team takes to approve the reviews after the user has posted them. It takes them almost 3 weeks to check and approve the reviews. I hope that they will start approving the reviews a little faster in the future. Review collected by and hosted on G2.com. What problems is Capterra solving and how is that benefiting you? Capterra helps me search, compare and selsct the most reliable software that suits my business needs. As a reviewer, it allows me to share my insights on the software that I use and earn from those reviews, which adds to my user experience and encourages me to use the platform. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Hassan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hassan K.") HK Hassan K. Member Experience Associate Health, Wellness and Fitness Mid-Market (51-1000 emp.) 5/3/2023 "One of the best platforms for reviewing software!" 4.5/5 What do you like best about Capterra? I like its extensive database of software vendors and products. The platform offers a comprehensive list of software solutions. The user interface is easy to navigate and allows users to search for and compare products by features, user ratings, and pricing. Review collected by and hosted on G2.com. What do you dislike about Capterra? It's a great platform, but the customer service leaves much to be desired. You might be waiting for a long time for a response to an inquiry which is a bit frustrating. Review collected by and hosted on G2.com. What problems is Capterra solving and how is that benefiting you? I can review software for an incentive which is a win-win situation, encouraging honest, professional reviews and helping buyers decide if the software fits their needs. Review collected by and hosted on G2.com. Show More 5/10/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Namarata G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Namarata G.") NG Namarata G. Assistant Manager Small-Business (50 or fewer emp.) 3/15/2023 "A decent platform for writing and finding reviews!" 4/5 What do you like best about Capterra? Capterra is a decent platform for writing reviews and contributing our insights. It has an attractive incentive policy for writing reviews. The sign up process was easy and quick. I like using Capterra to browse softwares before making a purchase decision. Review collected by and hosted on G2.com. What do you dislike about Capterra? Capterra is a good platform for choosing softwares and writing reviews. I just hope they improve their customer service aspect as it can be frustrating sometimes. Review collected by and hosted on G2.com. What problems is Capterra solving and how is that benefiting you? Capterra has been beneficial in helping us find reliable software in a specific category. Their team has been supportive while helping us select a suitable business software. I find its incentive program to be quite engaging as a reviewer. Capterra has incentivised me well for reviewing the software I use for my work. Review collected by and hosted on G2.com. Show More 3/16/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Staffing and Recruiting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Staffing and Recruiting") US Verified User in Staffing and Recruiting Mid-Market (51-1000 emp.) 3/23/2023 "Trusted Reviews but Delayed Reward" 4/5 What do you like best about Capterra? Capterra reviews has always been trusted and are only approved with all the due diligence. One can easily rely on their reviews for making a decision in making software purchase. It has helped me in making many decisions easier. Review collected by and hosted on G2.com. What do you dislike about Capterra? From a buyers perspective, Capterra has helped in making decisions but when it comes to incentivized reviews it takes eternity to approve and release incentives offered. Review collected by and hosted on G2.com. What problems is Capterra solving and how is that benefiting you? Has been using Capterra both as a Buyer and Reviewer and overall it has been good experience in making purchases and selecting the right software for the organisation. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Majd A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Majd A.") MA Majd A. Senior Change Management Specialist Small-Business (50 or fewer emp.) 7/13/2023 "Capptera rev" 5/5 What do you like best about Capterra? Find the right software for your business. Easy to use snf free. Review collected by and hosted on G2.com. What do you dislike about Capterra? Some reviews are biased. The site is not always up-to-date Review collected by and hosted on G2.com. What problems is Capterra solving and how is that benefiting you? I can find the right software for my business Review collected by and hosted on G2.com. 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