--- title: Capterra Reviews meta\_title: 'Capterra Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 148 reviews by the users' company size, role or industry to find out how Capterra works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 148 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### Capterra Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of discovering and comparing software** solutions through Capterra's user-friendly platform. [(5 mentions)](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=1765490&qs=pros-and-cons#reviews) Users value Capterra for its **genuine user reviews** and precise filtering options, enhancing software comparison and decision-making. [(4 mentions)](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=2329670&qs=pros-and-cons#reviews) Users value Capterra's **authentic user reviews** , which effectively cut through marketing hype and aid in informed decision-making. [(4 mentions)](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=1765543&qs=pros-and-cons#reviews) Users value Capterra for its **authentic reviews** , enabling informed decisions and authentic insights on software usability. [(3 mentions)](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=1765394&qs=pros-and-cons#reviews) Users appreciate the **comprehensive software selection** of Capterra, enabling efficient comparison and discovery of solutions. [(3 mentions)](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=1765414&qs=pros-and-cons#reviews) Users experience **confusion** due to slow review publishing and overwhelming choices, making it hard to find relevant feedback. [(4 mentions)](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=2256313&qs=pros-and-cons#reviews) Users express frustration with the **slow and confusing review publishing process** , causing distrust and concerns about fairness. [(3 mentions)](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=1765913&qs=pros-and-cons#reviews) Users often face **bias in reviews** , making it challenging to find relevant feedback and leading to mistrust. [(2 mentions)](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=2372477&qs=pros-and-cons#reviews) Users feel that **some reviews lack authenticity** , leading to confusion and overwhelm when choosing the right options. [(2 mentions)](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=1765432&qs=pros-and-cons#reviews) Users find the **overwhelming content** overwhelming and struggle to identify relevant reviews amidst promotional listings. [(2 mentions)](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=2256386&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Capterra ##### 1. Ease of Use Users appreciate the **ease of discovering and comparing software** solutions through Capterra's user-friendly platform. [ See 5 mentions ](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=1765490&qs=pros-and-cons#reviews) See Related User Reviews ![Mohd Taher U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohd Taher U.") MU Mohd Taher U. Small-Business (50 or fewer emp.) 5.0/5 "Free, Easy Software Research with Capterra Reviews" What do you like about Capterra? Anyone can browse, compare, and read reviews on Capterra for free which is great if you’re researching software without any cost. ![it m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "it m.") IM it m. Small-Business (50 or fewer emp.) 4.0/5 "Trusted and Informative Tech Learning Website vmorecloud.com" What do you like about Capterra? What I like most about Capterra is how easy it makes to discover and compare software solutions in one place. ##### 2. Features Users value Capterra for its **genuine user reviews** and precise filtering options, enhancing software comparison and decision-making. [ See 4 mentions ](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=2329670&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Capterra Makes Software Research Faster with Filters, Reviews, and Comparisons" What do you like about Capterra? The sheer volume of genuine user reviews is Capterra's strongest asset. It helps me cut through marketing hype and see what a product is actually like ![Zoe L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoe L.") ZL Zoe L. Small-Business (50 or fewer emp.) 5.0/5 "Valuable Platform for B2B Visibility, Needs Taxonomy Flexibility" What do you like about Capterra? I like that Capterra is a comprehensive platform that allows B2B SaaS companies to be found in searches like specific software categories and alternat ##### 3. Real Reviews Users value Capterra's **authentic user reviews** , which effectively cut through marketing hype and aid in informed decision-making. [ See 4 mentions ](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=1765543&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Capterra Makes Software Research Faster with Filters, Reviews, and Comparisons" What do you like about Capterra? The sheer volume of genuine user reviews is Capterra's strongest asset. It helps me cut through marketing hype and see what a product is actually like ![Mohd Taher U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohd Taher U.") MU Mohd Taher U. Small-Business (50 or fewer emp.) 5.0/5 "Free, Easy Software Research with Capterra Reviews" What do you like about Capterra? Anyone can browse, compare, and read reviews on Capterra for free which is great if you’re researching software without any cost. ##### 4. Authenticity Users value Capterra for its **authentic reviews** , enabling informed decisions and authentic insights on software usability. [ See 3 mentions ](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=1765394&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Capterra Makes Software Research Faster with Filters, Reviews, and Comparisons" What do you like about Capterra? The sheer volume of genuine user reviews is Capterra's strongest asset. It helps me cut through marketing hype and see what a product is actually like ![Mehaboob P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mehaboob P.") MP Mehaboob P. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Software Comparison with Authentic Insights" What do you like about Capterra? I appreciate Capterra for its straightforward layout and detailed user feedback, which make it exceptionally easy to compare software solutions. The e ##### 5. Software Selection Users appreciate the **comprehensive software selection** of Capterra, enabling efficient comparison and discovery of solutions. [ See 3 mentions ](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=1765414&qs=pros-and-cons#reviews) See Related User Reviews ![Zoe L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoe L.") ZL Zoe L. Small-Business (50 or fewer emp.) 5.0/5 "Valuable Platform for B2B Visibility, Needs Taxonomy Flexibility" What do you like about Capterra? I like that Capterra is a comprehensive platform that allows B2B SaaS companies to be found in searches like specific software categories and alternat ![it m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "it m.") IM it m. Small-Business (50 or fewer emp.) 4.0/5 "Trusted and Informative Tech Learning Website vmorecloud.com" What do you like about Capterra? What I like most about Capterra is how easy it makes to discover and compare software solutions in one place. ### 5 Cons or Disadvantages of Capterra ##### 1. Confusion Users experience **confusion** due to slow review publishing and overwhelming choices, making it hard to find relevant feedback. [ See 4 mentions ](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=2256313&qs=pros-and-cons#reviews) See Related User Reviews ![Mohd Taher U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohd Taher U.") MU Mohd Taher U. Small-Business (50 or fewer emp.) 5.0/5 "Free, Easy Software Research with Capterra Reviews" What do you dislike about Capterra? Sometimes review publishing is slow and confusing ![it m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "it m.") IM it m. Small-Business (50 or fewer emp.) 4.0/5 "Trusted and Informative Tech Learning Website vmorecloud.com" What do you dislike about Capterra? Sometimes the large number of reviews can feel overwhelming, and it’s not always easy to tell which feedback is most relevant to your specific needs. ##### 2. Review Issues Users express frustration with the **slow and confusing review publishing process** , causing distrust and concerns about fairness. [ See 3 mentions ](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=1765913&qs=pros-and-cons#reviews) See Related User Reviews ![Mohd Taher U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohd Taher U.") MU Mohd Taher U. Small-Business (50 or fewer emp.) 5.0/5 "Free, Easy Software Research with Capterra Reviews" What do you dislike about Capterra? Sometimes review publishing is slow and confusing ![Mehaboob P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mehaboob P.") MP Mehaboob P. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Software Comparison with Authentic Insights" What do you dislike about Capterra? Common dislikes about Capterra include lack of transparency around why reviews are not published, leading to frustration and mistrust among users Some ##### 3. Bias Users often face **bias in reviews** , making it challenging to find relevant feedback and leading to mistrust. [ See 2 mentions ](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=2372477&qs=pros-and-cons#reviews) See Related User Reviews ![it m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "it m.") IM it m. Small-Business (50 or fewer emp.) 4.0/5 "Trusted and Informative Tech Learning Website vmorecloud.com" What do you dislike about Capterra? Sometimes the large number of reviews can feel overwhelming, and it’s not always easy to tell which feedback is most relevant to your specific needs. ![Mehaboob P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mehaboob P.") MP Mehaboob P. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Software Comparison with Authentic Insights" What do you dislike about Capterra? Common dislikes about Capterra include lack of transparency around why reviews are not published, leading to frustration and mistrust among users Some ##### 4. Bias in Reviews Users feel that **some reviews lack authenticity** , leading to confusion and overwhelm when choosing the right options. [ See 2 mentions ](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=1765432&qs=pros-and-cons#reviews) See Related User Reviews ![Tyroone B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tyroone B.") TB Tyroone B. Small-Business (50 or fewer emp.) 4.5/5 "A Handy Place to Find and Compare Software" What do you dislike about Capterra? Sometimes there are too many choices, and it can feel a bit overwhelming. I’ve also noticed that some reviews are a little vague or generic, so I’m no ##### 5. Overwhelming Content Users find the **overwhelming content** overwhelming and struggle to identify relevant reviews amidst promotional listings. [ See 2 mentions ](https://www.g2.com/products/capterra/reviews?filters%5Bsentiment_snippet%5D=2256386&qs=pros-and-cons#reviews) See Related User Reviews ![it m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "it m.") IM it m. Small-Business (50 or fewer emp.) 4.0/5 "Trusted and Informative Tech Learning Website vmorecloud.com" What do you dislike about Capterra? Sometimes the large number of reviews can feel overwhelming, and it’s not always easy to tell which feedback is most relevant to your specific needs. ![Tyroone B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tyroone B.") TB Tyroone B. Small-Business (50 or fewer emp.) 4.5/5 "A Handy Place to Find and Compare Software" What do you dislike about Capterra? Sometimes there are too many choices, and it can feel a bit overwhelming. I’ve also noticed that some reviews are a little vague or generic, so I’m no ![Natasha A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Natasha A.") NA Natasha A. Digital Marketing Manager Mid-Market (51-1000 emp.) 10/6/2023 "My experience with Capterra" 5/5 What do you like best about Capterra? Capterra is a valuable platform with good UI for softwares, you can find and compare different software at one place. Reviews about softwares are verified on capterra because capterra only allows verified users who actually used the product. Review collected by and hosted on G2.com. What do you dislike about Capterra? Capterra is a great platform for business software The only problem can be ,sometimes it is difficult to find right software with list of more than 7lakh softwares. Review collected by and hosted on G2.com. What problems is Capterra solving and how is that benefiting you? Capterra is valuable platform which allow us to find good software for our businesses by comparing price and features and it saved our lot of time. It is free to use, so every business owner can use it and choose right software for there business. My experience is positive with this software Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Sneha K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sneha K.") SK Sneha K. Digital Marketing Manager Enterprise (\> 1000 emp.) 9/9/2023 "Best Software Review Flatform Capterra" 5/5 What do you like best about Capterra? What i like most about Capterra Is that You can eveluate diffrent types of software at one place and that is free of cost. Capterra also pay you throught different gift cards for your honest review on there platform. Review collected by and hosted on G2.com. What do you dislike about Capterra? There is no Downsides of using it as it is free of cost but some area needs to be improved like, price is not always correct for some software,which can be little difficult to new customers while comparing software Review collected by and hosted on G2.com. What problems is Capterra solving and how is that benefiting you? Capterrs is benifiting me in many ways:- Letting me choose best software for my business by comparing different software at one place. also providing the importent data like price, function and user interface of the software, which is reviewed by actuall users. Review collected by and hosted on G2.com. Show More 9/11/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Natasha A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Natasha A.") NA Natasha A. Fashion Stylist Enterprise (\> 1000 emp.) 8/28/2023 "My Review On Capterra" 5/5 What do you like best about Capterra? What i like most about this software is that it will give you gift card as gift for honest review on there platform. They will keep suggesting you about related software and new software through mails. Review collected by and hosted on G2.com. What do you dislike about Capterra? There are few area which needs to be improved which are:- Prices information about some software is not always accurate. User Interface needs to be improved, Support team is not everytime responsive. Review collected by and hosted on G2.com. What problems is Capterra solving and how is that benefiting you? Capterra helps me identify the best software for my company, thus that is how I gain from it. To better comprehend each product, I can compare them side by side and read feedback from actual customers. This makes it easier for me to choose the product that is best for me. Review collected by and hosted on G2.com. Show More 9/4/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Small-Business (50 or fewer emp.) 12/18/2021 "Another SaaS review Platform" 3/5 What do you like best about Capterra? Though I always prefer to read reviews before buying any SaaS software the SaaS review platform that I trust least after Trustpilot is Capterra. I found most of the review published on Capterra has very little to no useful information that drove my decision to purchase. Review collected by and hosted on G2.com. What do you dislike about Capterra? The only dislike about Capterra is that I have trust issues, I can trust Capterra review only after cross check the points mentioned on Capterra with other SaaS review Platforms. Review collected by and hosted on G2.com. What problems is Capterra solving and how is that benefiting you? I use the review platform to make decisions about which apps to buy. I don't buy anything without reading the reviews first and Capterra also play a little bit role on my selection/purchasing process. Review collected by and hosted on G2.com. Show More 9/20/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Suraj M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Suraj M.") SM Suraj M. Fashion Stylist Mid-Market (51-1000 emp.) 10/4/2023 "My Review about Capterra" 5/5 What do you like best about Capterra? Capterra is one of the best software review platform, because all reviews are verified by actual users who actually used the software. Capterra has best customer support service. Review collected by and hosted on G2.com. What do you dislike about Capterra? Some information like pricing, features are not always correct on capterra, and its good to be aware before buying any software. Review collected by and hosted on G2.com. What problems is Capterra solving and how is that benefiting you? Capterra is helping me to choose best software for my business purpose. we can also compare different software before buying. and the best part is that i give reviews about the the software which we have used and capterra reward us with gift cards. My experience with this software is positive and joyful. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Brittany H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brittany H.") BH Brittany H. Search engine evaluator Small-Business (50 or fewer emp.) 11/18/2022 "The best!!" 5/5 What do you like best about Capterra? Easy to use! Getting paid to review different software!!i can use it everyday to find the right software I need. Customer support is awesome and very helpful also! Review collected by and hosted on G2.com. What do you dislike about Capterra? Nothing at all everything is good about capterra!!!!!! Review collected by and hosted on G2.com. What problems is Capterra solving and how is that benefiting you? I always need extra money capterra solves that problem,and I can read reviews on software to pick just what I need Review collected by and hosted on G2.com. Show More 12/21/2023 Current UserValidated ReviewerSource: Organic ![Anna P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anna P.") AP Anna P. translator Information Technology and Services Small-Business (50 or fewer emp.) 3/11/2024 "easy refferal program to use" 4.5/5 What do you like best about Capterra? The company helped me to find the right software and services, so it saved my time, and increased productivity Review collected by and hosted on G2.com. What do you dislike about Capterra? I didn’t find any flaws for myself, so I recommend it Review collected by and hosted on G2.com. What problems is Capterra solving and how is that benefiting you? I do written and oral translations from Spanish into Russian and vice versa, it helped me find clients and do my job efficiently Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Aditya S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aditya S.") AS Aditya S. Digital Marketing Manager Enterprise (\> 1000 emp.) 9/8/2023 "MY Review On Capterra" 5/5 What do you like best about Capterra? Best thing about Capterra is that, Reviews are Verified and written by actual users of software. Capterra pay you with gift card for your honest review on there platform. Review collected by and hosted on G2.com. What do you dislike about Capterra? I dont have personal dislike about Capterra, but Review process is need to speed up this will help users to get feedback little faster. Pricing price is little inaccurate of some software. Review collected by and hosted on G2.com. What problems is Capterra solving and how is that benefiting you? As a user of Capterra i got to know about new software every time as they also keep updating you through mail. I can compare prices with different software at one platform which make my choice easy for best software for my business. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Suraj M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Suraj M.") SM Suraj M. Business Operations Manager Enterprise (\> 1000 emp.) 9/12/2023 "Review On Capterra" 5/5 What do you like best about Capterra? Best thing about capterra is that it is free to use, it is up to date with software information and it is easy to use. Capterra has large data base of softwares at one place. Review collected by and hosted on G2.com. What do you dislike about Capterra? Some areas which can be improved such as some software information and pricing can be inaccurate it can be due to update in software. Review collected by and hosted on G2.com. What problems is Capterra solving and how is that benefiting you? Capterra is helping me to compare diffrent software with pricing and features, which suits for my business. capterra also keep updating about software through email. Capterra pays me with gifts card for my reviews. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 9/6/2023 "Trusted reviews, customer service not good" 3.5/5 What do you like best about Capterra? If you use a lot of software it's a good way yo share your experience, the reviews are easy to make and don't take time, some reviews are rewarded are it's really nice Review collected by and hosted on G2.com. What do you dislike about Capterra? The customer service is not good and it lacks transparency on the rewards feature, I was giving my reviews of all the software that I used and at some point, I stopped being rewarded even that they were sending emails about the rewards Review collected by and hosted on G2.com. What problems is Capterra solving and how is that benefiting you? It's good for companies and users, for companies it's a good way to share the product and real reviews with customers, and for those who uses the software it's a good way to share honest opinions and sometimes get a reward for it Review collected by and hosted on G2.com. 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