--- title: Capterra Reviews meta\_title: 'Capterra Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 148 reviews by the users' company size, role or industry to find out how Capterra works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 148 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Capterra Reviews & Product Details Visit Website Capterra is a comprehensive online software marketplace designed to assist businesses in discovering, comparing, and selecting the most suitable software solutions for their specific needs. By providing access to millions of verified user reviews across a diverse range of software categories—including customer relationship management (CRM), project management, accounting, human resources (HR), and marketing tools—Capterra empowers organizations to make informed, data-driven purchasing decisions. The platform serves a wide array of users, from small businesses seeking cost-effective tools to large enterprises in need of robust software solutions. Capterra's user-friendly interface allows individuals and teams to navigate through thousands of software options efficiently. The site is particularly beneficial for businesses that may lack the resources or expertise to conduct extensive software evaluations independently. By streamlining the selection process, Capterra helps users identify top-rated solutions that align with their industry requirements, budget constraints, and growth objectives. Key features of Capterra include powerful comparison tools that enable users to analyze software side-by-side based on essential criteria such as features, pricing, and user ratings. This functionality allows prospective buyers to visualize differences between options clearly, making it easier to identify the best fit for their organization. Additionally, Capterra provides transparent pricing information, ensuring that users can make budget-conscious decisions without hidden costs. The platform's emphasis on real customer feedback further enhances its value, as potential buyers can gain insights from the experiences of others who have used the software. Capterra stands out in the software marketplace by offering its services completely free for users. This accessibility allows businesses of all sizes to leverage the platform without financial barriers, making it an invaluable resource for organizations looking to optimize their software investments. As part of G2 Digital Markets, Capterra connects software buyers with trusted insights and leading vendors worldwide, reinforcing its commitment to facilitating informed decision-making in the software selection process. * * * Product Website Capterra Seller [G2](https://www.g2.com/sellers/g2) Discussions [Capterra Community](https://www.g2.com/products/capterra/discuss) Languages Supported German, English, French, Italian, Japanese, Dutch, Norwegian, Polish, Portuguese, Spanish, Turkish Solution Type Best-of-Breed Overview by Clinton Asalu Show More ## Pricing Pricing provided by Capterra. ### Free $0.00 0 Free Per Year [ View More Pricing Information ](https://www.g2.com/products/capterra/pricing) G2 Solutions (1) See how G2 products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") G2 Digital Markets SolutionBy G2 ](/sellers/g2/solutions/g2-digital-markets) Show More ![Sonnie S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sonnie S.") SS Sonnie S. Emergency Medical Technician Mid-Market (51-1000 emp.) 10/24/2019 "Innovative" 3.5/5 What do you like best about Capterra? Capterra has ample options of tools for creative designs; in the lead in comparison to other design software. Like that you can review products beforehand Review collected by and hosted on G2.com. What do you dislike about Capterra? Multiple mixed reviews. Not quite sure what to believe or not. Judgement call if basing any purchase on reviews alongside pricing. Review collected by and hosted on G2.com. Recommendations to others considering Capterra: None Review collected by and hosted on G2.com. What problems is Capterra solving and how is that benefiting you? Still work in progress as we integrate with other systems. Review collected by and hosted on G2.com. Show More 12/14/2020 Validated ReviewerIncentivizedSource: G2 invite CS Cary S. Owner Computer Networking Small-Business (50 or fewer emp.) 3/31/2021 "Negative product reviews are deleted" 0/5 What do you like best about Capterra? Very convenient to use. Very easy to find software to do the job. Review collected by and hosted on G2.com. What do you dislike about Capterra? I purchased a piece of software which is completely useless and a waste of $700. When I posted a negative review, it sends me a blank email and the review is never posted. Review collected by and hosted on G2.com. What problems is Capterra solving and how is that benefiting you? Need to upload 100 mailboxes recovered after Exchange server failure. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Arshad S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arshad S.") AS Arshad S. Senior Executive Enterprise (\> 1000 emp.) 9/22/2020 "Capterra is very Helpful for getting Honest Reviews" 5/5 What do you like best about Capterra? Capterra is a very useful website to get honest reviews about the software. The reviews are very sincere in it. Before buying software I can compare it with other similar software. Capterra’s website interface is awesome. It is very easy to navigate on its website. Review collected by and hosted on G2.com. What do you dislike about Capterra? Capterra has helped me a lot. I get the perfect knowledge of software with its help. It is very easy to navigate on its website but sometimes the website works very slowly. It is very annoying when this problem occurs. Review collected by and hosted on G2.com. What problems is Capterra solving and how is that benefiting you? I use a lot of software. Therefore I need to do a lot of research about the software which I have to purchase. Capterra helps me a lot to get the right understanding of the software. The reviews are very sincere in it. I have a lot of trust in Capterra's reviews. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite CW Chandlor W. Affiliate Marketing Specialist Enterprise (\> 1000 emp.) 7/21/2020 "Capterra Has Shown Us the Value of A+ Customer Support & Reputation Management!" 5/5 What do you like best about Capterra? I use Capterra to respond to reviews from our software users. My favorite aspect is the ability to edit your comments after you've sent them. For many engagement softwares, that's not the case! That may be something so simple, but it really makes a difference. Review collected by and hosted on G2.com. What do you dislike about Capterra? Nothing! Each member of our team uses it for a different purpose and we've all concluded that it's a solid platform. Review collected by and hosted on G2.com. Recommendations to others considering Capterra: It will take your optimization, rep management, bidding and landing page functionality to the next level!! Just be open to learning something new and letting the team help you out with any questions that you'll have. Review collected by and hosted on G2.com. What problems is Capterra solving and how is that benefiting you? That good Customer Support and honest, personal engagement are so necessary to building up a brand and creating an incredible customer experience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") AA Verified User in Apparel & Fashion Small-Business (50 or fewer emp.) 4/27/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "Great service!" 4/5 What do you like best about Capterra? I like that it is very easy to contact support Review collected by and hosted on G2.com. What do you dislike about Capterra? I do not like that when contacting support, issues are resolved right away Review collected by and hosted on G2.com. Recommendations to others considering Capterra: Yes, I recommend it - easy service! Review collected by and hosted on G2.com. What problems is Capterra solving and how is that benefiting you? Invoice submissions need to be a more straightforward process Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Small-Business (50 or fewer emp.) 11/27/2020 "Terrible customer service and platform" 0/5 What do you like best about Capterra? Nothing at all. I have tried for 14 days to review a published review and nothing Review collected by and hosted on G2.com. What do you dislike about Capterra? This is suppose to be a platform for reviews - more likely a platform to obtain all your details and nothing more Review collected by and hosted on G2.com. What problems is Capterra solving and how is that benefiting you? I was writing a review on another service (5 Star) - I wanted to review published review and unable to find anywhere- at first was told takes 5 days to be published. I called 7 days later and email reply was now takes up to 3 weeks!!!! what a sham Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Management Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Management Consulting") UM Verified User in Management Consulting Small-Business (50 or fewer emp.) 3/7/2021 "Member to the community" 4/5 What do you like best about Capterra? The vast Trevor collection and details of the reviews Review collected by and hosted on G2.com. What do you dislike about Capterra? Some might not be genuine as people are paid to write and not necessarily vetted. Review collected by and hosted on G2.com. What problems is Capterra solving and how is that benefiting you? Sharing my opinion to help people make buying decesions Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Corrado I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Corrado I.") CI Corrado I. Founder & CEO Small-Business (50 or fewer emp.) 3/28/2020 "Deeply biased source of information laced with borderline intellectual property theft" 0/5 What do you like best about Capterra? what could be good is overshadowed by their unethical approach to business. Review collected by and hosted on G2.com. What do you dislike about Capterra? I am a Software Vendor and a few months back I created a profile on Capterra.com and Capterra UK is part of the same company and has the same policies) and because the profile was not complete i got in touch with them and asked them to unpublish the profile and they said that they would not unpublish it and leave the incomplete profile online and live. CONCLUSION 1: Capterra "knowingly" publishes incomplete information about companies on their website. I then logged into my account trying to find the "unpublish" button which was nowhere to be found. The way they design the signup process for vendors is also design in a way so you as a vendor do not have full control over the profile. I then asked them to remove the incomplete profile and exchanged approx 15 emails with them and they claimed: "In accordance with standard reviews industry practices, we do not remove listings for software products that are currently available for purchase. The reason for this is that our mission is to provide software buyers with all available information, in order to help them make an informed purchasing decision." CONCLUSION 2: Capterra leverages our intellectual property and uses our name and brand on their website against our will. it can be concluded that this is a subtle form of intellectual property data theft justified with some mission which is NOT endorsed by us as Vendors. Capterra enforces this procedure onto our company and brand although we have expressed, in writing that we wish for the profile we have created to be removed from their website. Furthermore, The decision to be removed also stems from their whole biased approach to review collection. What they basically do is BRIBE review writers by giving them a 20$ amazon gift card in exchange for a review. CONCLUSION 3: This is an UNETHICAL BRIBE paid for, unknowingly, by the Vendors themselves which have to pay money to get the top spots in the search results. The other VERY SHADY tactic they employ is to ask you to give them your customer email list so that they can email and bribe your customers for you. We did not send them our customer list and i hope that businesses do not do this ever as most probably they use those email lists to cross-market competing products to your list. I come to this conclusion simply because of their UNETHICAL borderline intellectual property theft stance of "forcefully" taking brand names they did not build and which generate searches to their site FOR FREE and go ahead and are well happy to publish incomplete and not researched information on their website. This approach can have damaging results for the brands and Capterra is very well aware of this and that is the reason why they urge you to complete the profile while they start hitting you with calls to upgrade your account and pay them to get higher into their listings... All of this while they BRIBE reviewers with gifts which in return, for the most part, will write biased reviews about the products featured on their site. CONCLUSION 4: Capterra harms Software brands, like ours, because they publish incomplete and incorrect data about our company on their site and this is harmful to our intellectual property, company, and brand. This is another reason why Capterra is deeply biased as a source of information because it is incomplete, not up to date and incorrect. Forcing a company to have such an incomplete profile on their site and not giving users the ability to unpublish profiles is borderline intellectual property and data theft. Review collected by and hosted on G2.com. What problems is Capterra solving and how is that benefiting you? None Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Electrical/Electronic Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Electrical/Electronic Manufacturing") IE Verified User in Electrical/Electronic Manufacturing Small-Business (50 or fewer emp.) 6/26/2020 "Markete trend,feed back,Reviews based decsion making with Capterra" 3.5/5 What do you like best about Capterra? Most of the software/tool range is available. competitor, reviews,alternate is traced, reported in a good way. QA for Customer reviews is establshed which screens, and assures the effectiveness of reviews and reviewer credibility. Gifts cards are even MasterCard too which are internationally recognised at shopping marts. Review collected by and hosted on G2.com. What do you dislike about Capterra? QA is not effective in any way, irrlevant reviews are too posted. Makes fake commitments in comgain to reviewer. Reward system is not established, i.e you cant get the status of review, rejected or pending. Very slower customer service for reviewer only. Review collected by and hosted on G2.com. What problems is Capterra solving and how is that benefiting you? Taken best software tool for a specific jobs. Got many good and perfect software. analyze with capterra is much easier to select any software/tool. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 7/16/2020 "User-friendly Comparison Site" 5/5 What do you like best about Capterra? It easy to use and very easy to apply the filters that you need to find the right software for your needs. Review collected by and hosted on G2.com. What do you dislike about Capterra? I don't dislike anything. It does what it's supposed to do Review collected by and hosted on G2.com. Recommendations to others considering Capterra: It's really good - go ahead and try it - you will find it easy to use and a good way to review software options. Review collected by and hosted on G2.com. What problems is Capterra solving and how is that benefiting you? I use it frequently to compare software and apps. It allows me to filter based on what is important to me and also allows me to read other customer reviews. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Capterra? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. 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