It is great to use the same lead capture software at every show, as opposed to picking from one or more options provided. Consistency allows for better training and less room for error. It is also helpful for us to have the immediate and constant sync with our database directly. Having a contract and relationship with one vendor that meets our needs allows for better data transfer, instead of working with different companies to get out data uploaded each show.

Where lead capture is not my main focus for my role at all it is nice to have Captello improving the process and working with us regularly. Review collected by and hosted on G2.com.

Lead capture is a tricky process, and is often frustrating. My issues are often just with the lead capture process, and not with Captello directly. Review collected by and hosted on G2.com.

It provides a versatile, user-friendly solution for smaller shows that do not typically offer lead retrieval rental. The host of features and components, alongside conditional logic, help me build lead capture forms that match our lead intake and sales processes. The ability to immediately send documents to booth visitors is a tremendous boon that ensures we're not being beaten to the punch by competitors who are also exhibiting at the event. The onboarding support has been stellar. Review collected by and hosted on G2.com.

The many components can be difficult to really grasp at first. Additionally, several features live in different places so there can be a lot of jumping back and forth between areas of the platform to completely set up an event and/or form. Review collected by and hosted on G2.com.

Very fast and intuitive for untrained user Review collected by and hosted on G2.com.

Possibility to launch the comment field- Review collected by and hosted on G2.com.

Ease of use, intuative, fairly priced, customizable. It fits our needs perfectly to be able to add custom qualifiers, produce QR codes so prospects/guests can fill our our lead form themselves. It provides good reporting, dashboard and metrics to measure sucess of lead capture. App is intuative so little training needed for end users. It also contains conditional logic and ability to brand the interface, making it very professional looking. Great customer support -very responsive, helpful and quick to solve issues and answer questions. Easy to integrate with HubSpot and fully compliant. Review collected by and hosted on G2.com.

When exporting reports, it can be tricky, not as intuative as I would have liked. There is a ton of info and fields I don't even use (right now) so downloading all data is a little overwhelming. Review collected by and hosted on G2.com.

Captello has made it possible for us to have a consistent lead capture experience at events of all sizes, without the need for one-off rentals per event. The digital literature library ensures we have everything we need at every show, without the expense of printing and shipping documents. Additionally, the ability to set up the teams for success with show-specific instructions has streamlined our communications and put everything the team needs to succeed in the palm of their hands. Review collected by and hosted on G2.com.

Our team especially loves Captello when we are integrated with the show badge services, as manual entry is cumbersome and seemingly fewer tradeshow attendees have physical business cards to scan. The new Intelliscan feature is going to help us overcome those obstacles. Review collected by and hosted on G2.com.

We have used Captello for the last 2 years at a couple of tradeshows, most notably RSNA, and it is by far the best lead capture tool I have ever used. It is easy and intuitive, and I love that you can connect directly with other conference attendees. Review collected by and hosted on G2.com.

It would be nice to be able to re-assign stations after a lead is submitted, for those cases where you mistakenly enter in the wrong station. It would also be nice if more fields were auto populated, but I understand that this may not be in Captello's control. Review collected by and hosted on G2.com.

Captello's lead capture software allowed me to build the on-site experience at our annual conference to the exact vision our team had in mind. I am so impressed with the ease of use and scope of the Captello set-up. Every time we had a new idea we were able to incorporate it into our design, without complication. I would highly recommend Captello, both for their comprehensive and easy-to-use product and their extremely helpful and creative support team. Review collected by and hosted on G2.com.

I think one downside of being so versatile is that I faced "decision paralysis" several times when considering the design and user experience of our activations. I would love if there was a library of examples to reference how all of the options can be used. Review collected by and hosted on G2.com.

Captello was quite simple to get up and running, they provided support every step of the way and the UI in incredibly intuitive. We didn't have any learning curves and were able to jump right in. I like that there is online support 24/7, when we encountered any issues while onsite or configurations we were still getting familiar with the captello team was able to fix it in real-time. This is crucial for events and follow-up measures onsite to ensure everyone is able to interact with the prodcut in their preferred method -- either mobile or desktop. The voice chat feature in the form is a great bonus for capturing notes without having time to type it all in if preferred. We also love the easy customization for branding and the 'instructions' feature that pops-up when our team opens the event in the app -- we store a lot of commonly asked questions there and it's helped field a lot of onsite assistance. Review collected by and hosted on G2.com.

It would be much easier if the API integration with show lead scanning solutions to be a simple input field in the form setup instead of having to navigate to a separate page and submit a form that could take a few days for completion. It's not a hindrance but just not as convenient a process as we've experienced in the past. The manual input could also include a linkedin connection send or collection of profile, we find that people don't have their business cards on them at all times or the badges at shows don't always have the person's title or company and therefore the manual scan option doesn't help much at all and it goes unused for smaller trade shows that do not provide an API integration for their scanning solution. We tend to attend a large amount of smaller shows where we run into this and therefore we underutilize our Captello licenses. Review collected by and hosted on G2.com.

It's been one year now that Medtronic started its collaboration with Captello. The Captello lead capture system has been an absolute game-changer for our business! From its intuitive interface to its robust functionality, every aspect of this platform is designed with the user in mind. The support from the event team and account mangers are also highly valuable, especially at the time of our onboarding.

Here are some of the standout features we’ve loved. Seamless Lead Collection at shows, Customizable Form, Real-Time Integration, Actionable Insights.

The Captello’s customer support team is also phenomenal. They are responsive, knowledgeable, and always ready to help with any questions or setup issues. Review collected by and hosted on G2.com.

This isn't necessarily a drawback, but it does require time to adopt and integrate the system with our existing CRMs. Additionally, the API is not yet widely shared with our third-party partners. Review collected by and hosted on G2.com.

Captello is an all-in-one digital lead capture solution that is much more than just lead capture. Review collected by and hosted on G2.com.

Captello is feature-rich, so you can tailor it to meet your specific use case. That also means there's a bit of a learning curve to dial everything in. Review collected by and hosted on G2.com.