Having used various lead capture software Captello offered solutions that addressed user needs like group scan capture and being able to integrate with our CRM in real time is a real plus for our efficiency in following up on show leads. The onboarding and customer service from Captello has been stellar to myself and our team. Input from our sales team onsite has been extremely positive and compliments from sales is not an everyday occurence. Review collected by and hosted on G2.com.

As a reletively new client haven't really found anything yet. They have shown an openess for input and are continously looking to improve the software. Review collected by and hosted on G2.com.

There are many different ways to use Captello at a marketing event. It's useful because you can make changes to your application in real time and your staff can benefit from the customizations on site in real time. Additionally, the app allows for you to send additional information to your leads on the spot! Best of all it communicates seamlessly with your CRM! Review collected by and hosted on G2.com.

Nothing really. Great App for marketing events. Review collected by and hosted on G2.com.

The Captello team makes onboarding the platform incredibly easy, taking time walk through each step needed. Documentation is easy to follow, and all of our users were able to quickly download and intuitively leverage the lead capture. Review collected by and hosted on G2.com.

It's a robust platform, so it can feel overwhelming when first jumping in, but the onboarding and account management teams offer world-class support. Review collected by and hosted on G2.com.

The web and app are simple to use with tons of customization available to suite my needs across a variety of tradeshows both large and small. I wasn't with the company when we selected Captello, but over the last year and half it has fallen under my domain, and I don't foresee any reasons to switch providers. We attend about 5 shows a year, and each time the Event/Dev team handle my form setup quickly with straightforward communication. I also credit our success in 2024 to working closely with our Customer Success Rep, Jessica Couture. Everytime I come to her with a vague, wishlist feature, she knows exactly what I'm looking for and walks me through the set up process. She even met with my event team to teach them Badge Scanning/Captello 101 which was a huge help.

With increased booth staff training and taking advantage of barely all that Captello offers, my team hit our annual lead goal under 5 months. I recommend Captello to any Event Coordinator or Growth Specialist looking to capture more qualified leads. Review collected by and hosted on G2.com.

Not really a downside, but there are so many choices when it comes to the forms. Checkboxes, lists, flagging, audio notes, selfies, etc etc that I would not know where to start without the guidance of our rep. Review collected by and hosted on G2.com.

One of the standout features of Captello is its ability to clearly communicate our daily schedules to the entire team. Whether we're at trade shows, industry events, or any other customer touchpoint, the software ensures that everyone stays aligned with the day’s tasks. This has significantly boosted our operational efficiency, ensuring no one misses critical follow-ups or interactions.

The integration process with our CRM was remarkably smooth. The Captello team was not only responsive but also proactive in making sure our data from trade shows and other events was easily captured and transferred into our CRM. This has drastically improved our lead management process, reducing manual entry and errors.

The software is incredibly user-friendly. Even team members who aren't tech-savvy found the platform easy to navigate. Review collected by and hosted on G2.com.

At times, the reports don't fully align with our specific metrics, and more customizable options would allow us to tailor the output to our exact needs. But there are easy work arounds! Review collected by and hosted on G2.com.

Captello is fairly easy to use and the support team is amazing. They provide 24/7 access to support and are very quick to respond. The platform's services help in the field by collecting leads and effectively turning results into data points. Review collected by and hosted on G2.com.

There are a lot of steps in effectively setting up your account and being trained on the platform. This is not a quick process. Make sure you have adequate time set aside to learn and train on the platform. Review collected by and hosted on G2.com.

Our company utilizes Captello for lead scanning purposes for every major event we have. Captello makes it simple to capture leads at tradeshow events and it was very easy to implement our associates onto the app. With the badge scanning and businiess card scanning features, it has saved us time as visitors names, company, and email addresses are automatically captured within the app. We also enjoy the connect on LinkedIn feature, once you capture a lead on the app you have the option to connect with that person on LinkedIne click of a button. Not to metnion, the customer service support is incredible. If we have a question, the support team answers the same day! We also attend the monthly user group sessions online where Captello discusess multiple product updates/ goes into a deeper dive into certain features. Review collected by and hosted on G2.com.

Sometimes not every email is caputred automatically so our associates have to manually enter in fields. Review collected by and hosted on G2.com.

I have used many different lead captuer software over my career. I have found the Captello system to be the easiest to navigate and set up. We have trained numerous team members on how to use the software and everyone has learned quickly. I also like that we can make changs to the software and push an update in real time. The reporting we get during and after the show have been really useful as well. Review collected by and hosted on G2.com.

The downside to using Captello, but it isn't a Captello issue, is the cost that shows are charging for the API Developer kit. It does make for a harder sale when we are working with our clients to implement the solution. I do, however, like the business card scanning capability with translation which works well for smaller events. Review collected by and hosted on G2.com.

We absolutely love Captello Lead Capture! It has been incredibly easy for our team to adopt, and it has brought much-needed consistency to all of our events. Since implementing Captello, we’ve more than doubled the number of leads we capture at each event, which has been a huge game-changer for us.

The system is so user-friendly, making it easy for our team onsite to collect leads and even easier for us to reconcile the data afterward. One of our favorite features is the digital literature option—it’s been a great way for us to stay eco-friendly while still sharing valuable content.

The quick lead capture, note-taking capabilities, and lead scoring system have made everything so much more streamlined. We couldn’t be happier with the results—Captello has truly transformed how we manage lead capture at events. Highly recommend! Review collected by and hosted on G2.com.

Wish there was an easier way that we could know/see if someone has been scanned before in the app at our booth (for repeat visitors) Review collected by and hosted on G2.com.

The software is very robust with the ability to set up an event or lead gen specific to our needs. Review collected by and hosted on G2.com.

Because of how robust it is, there is a learning curve to make sure we get everything set up correctly. Review collected by and hosted on G2.com.