The platform is easy to use and navigate for admin users, allowing us to set up events and track leads with ease. The front-end event app is also very user-friendly, so our sales colleagues only need minimal enablement to use the app. From a CRM integration point of view, it is easy to connect to SFDC and Marketo, where we created an integration behind to make sure leads flow through to our CRM system with minimum configuration once the integration is done. The Captello team is also great in terms of support; they are reactive, provide numerous resources, and are very hands-on during the onboarding period. Review collected by and hosted on G2.com.

The only downside to the app is its limitation of supporting different domains within one account. Review collected by and hosted on G2.com.

We've only used it once so far, so its early in our journey, but so far its very user friendly, easy to sync with the back-end, and has all of the functions and features we need. Review collected by and hosted on G2.com.

Need a better meeting integration sync with booking onsite meetings via ChiliPiper Review collected by and hosted on G2.com.

once it was bulit and ready the UI was very easy to use and navagtte Review collected by and hosted on G2.com.

the setup and onboarding, mainly the drawn out meetings Review collected by and hosted on G2.com.

Questionnaire, Follow up, Scan tool, Taking notes Review collected by and hosted on G2.com.

It is a bit time consuming to add people to the events, that will be present at the event Review collected by and hosted on G2.com.

Captello allows us to standardize our lead capture across teams and across events. The needs of each event varies wildly, but we can at least be sure that we will have a consistent method to capturing leads. Review collected by and hosted on G2.com.

The web interface is a little dated, but that's not the end of the world. Some of our reps also want an easy way to accept leads using a computer, but this isn't always apparent to them or easy to find. The app is convenient, but sometimes our reps rely on their computers more for complex updates. Review collected by and hosted on G2.com.

Scalability and ease of use. Once you get the basics down, you can dive deeper into automation and integration as needed for your use case! Review collected by and hosted on G2.com.

Nothing I have found so far. It gets a bit cumbersome the deeper you use Captello, but obviously more info is needed to integrate and automate your lead capture process seamlessly. Review collected by and hosted on G2.com.

The seamless process of creating a lead capture form. Once I got the hang of creating the form and the templates, the user experience in creating the event forms has been absolutely smooth and easy!

Also, customer service has been great! Review collected by and hosted on G2.com.

Really not so much to complain about. The ONLY 2 critiques that I have are:

1) The process of creating a lead analyzer per event would be MUCH easier if I was able to clone the analyzer including the stages and the fulfillment actions attached. Right now, I can only duplicate the stages within the lead analyzer but need to go stage by stage to update the fulfilment actions within

2) We're still experiencing issues with our HubSpot integration, been trying to work with the integrations team but we haven't found the solution for some reason Review collected by and hosted on G2.com.

The software is extremely intuitive in its features and uses (in which we are still learning about as a new user). It is good to see that the programmers who have developed the platform have done so with the event manager and user in mind. I love how Captello is always in a constant state of development and improvement as if it's a living entity, as the event world typically is as well. Review collected by and hosted on G2.com.

The only dislike is that I really wish there was a better and more cost-effective API Developer work-around. That is the one roadblock that we are trying to navigate with the platform. Not really a dislike of the software. My answer to this question is very limited by my still new (and lack of thorough) knowledge of all of the capabilities. But the ability to capture as much information as quickly as possible is of the most benefit to us. Review collected by and hosted on G2.com.

Extremely easy to use - the ability to create templates so you can click and go is such a timesaver. The immediate email feature is also a great touch to keep our leads warm while we are still on the show floor. I've never waited more than 10 minutes for support help - they are quick and have a solve within minutes, not hours. Review collected by and hosted on G2.com.

There are a lot of add-ons and they are not cost effective. Review collected by and hosted on G2.com.

customization interface, customization of UI, dual function scanning QR and business card Review collected by and hosted on G2.com.

There are several places in the application where I would like to go back just one step to the previous screen, but I am taken to the main menu instead. There is no access in the application to the function of deleting/erasing records created by mistake. Review collected by and hosted on G2.com.