I appreciate the ease of use and the many customization options so we can fine tune the rep experience to be exactly how we like it. I also appreciate the timeliness and clarity of the Captello team when asked questions or scheduling meetings to discuss issues or solutions. Review collected by and hosted on G2.com.

The only issues I have with Captello's software is that it's just that, software. You're going to run into issues here and then if something isn't quite working properly or if it wasn't set up correctly due to user error (most of the time on our end) as one might, but the team is very helpful and so far we have always been able to work out kinks smoothly and efficiently. Review collected by and hosted on G2.com.

Easy connection to SFDC which not only allows you to capture real time data in Salesforce, but also allows you to tie it back to the campaign and also add campaign member statuses which many other vendors we initially talked to, were unable to do. The Captello event forms are very detailed and customizable templates, allowing admins to capture everything you may want, or remove parts you don't need. Once you've gotten everything set-up and the integration is complete, it's nice having the ability to essentially do everything you need on your own within the form, creating a new form, adding new team members, etc. For the team members attending events, the tool is quite user friendly, with an intuitive interface. Review collected by and hosted on G2.com.

The initial set up was quite complicated and person responsible for our onboarding didn't seem to know much about what she was doing, so we had to bring a tech person onto a separate call, and then follow-up calls to finally get everything ready in time (and we were told it would be very easy and could be done on one call. Though its mostly hands off after the initial set-up is complete, any issues end up making us bring on our RevOp team for help. The process to do an API set-up for an event is more difficult than other systems I've used because their team is required to do it (and they request it multiple weeks in advance vs being able to set up yourself). Lastly, while it's great to have the ability to update / change / build everything in the templates on your own, its generally time consuming and many times, we've had to ask for process documentation or help from our account manager (when some tools have teams that will simply do it for you). Review collected by and hosted on G2.com.

All of the support and training to make my client feel informed and educated. Ease of product use. Review collected by and hosted on G2.com.

Training could have been shortened I think or a guide ahead of time to fill out and then a meeting to input and crate maybe? Review collected by and hosted on G2.com.

It is simple to use, has many smart options Review collected by and hosted on G2.com.

didn't find something like that yet.. i would have used this app for my entire marketing automation if it would expand it's solution. Review collected by and hosted on G2.com.

Ease of use. this is a tool that allows everyone that is using it to see and share data. As we develop our own surveys we need a tool that can adapt for Domestic and International use. Review collected by and hosted on G2.com.

I do not have any dislikes. All new tools require a real world test and our test was successful. Review collected by and hosted on G2.com.

Lead tracking/reports and customer service! Review collected by and hosted on G2.com.

Steeper learning curve, but after a few shows you get the hang of it! Review collected by and hosted on G2.com.

Captello makes it easy to capture and route event leads quickly, and the integration with our MAP significantly improved the speed of data availability for analysis. It’s reliable from a data quality and integration standpoint. Review collected by and hosted on G2.com.

Nothing major stands out from my perspective, but feedback from our end users are minor setup or process alignment items rather than software limitations. Review collected by and hosted on G2.com.

I like how Captello makes event lead capture fast, accurate, and effortless, giving our team reliable data we can act on immediately. Review collected by and hosted on G2.com.

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The ability to customize it the way we need it. We have a bunch of brands under Buyers Edge Platform, and each brand asks for specific options for lead collection at shows. With a previous partner, we could not customize, and it was difficult to get a hold of our account manager. Our account manager, Jessica, makes a BIG difference in how we feel as customers. We feel heard, and we think our company's goals align perfectly with Captello's. Review collected by and hosted on G2.com.

I wish there was more flexibility with rolling over licenses. It is very difficult to try and gauge how many licenses we get a year as things change, and we acquire at least 1 company a year on average. It would be nice to know we can keep pricing at a specific tier after we purchase in bulk in the beginning of the contract. Review collected by and hosted on G2.com.

The ability to customise the fields to our business needs and keep on brand.

Easy set-up and integration with Marketo - no more manual list cleaning.

Flexibility of use for in-person events, networking, and scanning business cards - the app is on everyone's phone for capturing data, wherever they are - always on.

The in-app chat and instructions are helpful reference guides and keep the sales team on-site at an event connected in one place.

Customer support from onboarding, training and walking us through our first event has been great. We have videos to refer back to in our dashboard and the documentation library Review collected by and hosted on G2.com.

Not all event organisers will allow the API tool kit to integrate with their systems. Review collected by and hosted on G2.com.