We have only just recently switched from a different service to Captello. What we have liked the best thus far is that our support team at Captello has been very responsive and helpful when we have questions or need help with something. Review collected by and hosted on G2.com.

It is a bit more complex compared to our previous solution. You don't have to be an engineer to use the product but it can be tricky to figure out since there is a wide range of settings and configurations that can be used. Review collected by and hosted on G2.com.

I like how it’s built with intuitive tools that make it user-friendly. The training videos and guides were helpful to me in working through different aspects of the platform. I liked the drag-and-drop aspect of the form builder. Beyond the ability to create the lead forms, the result of having the app on your phone makes it effortless to capture leads and keep up with all the ins and outs of each event. The sales and onboarding process was excellent and I felt fully supported. Review collected by and hosted on G2.com.

So far, I haven't encountered anything that stands out as negative. Review collected by and hosted on G2.com.

It is very intuitive, easy to use and the support is 24/7. Review collected by and hosted on G2.com.

At this point, there's nothing I don't like! Review collected by and hosted on G2.com.

High quality product for our vendors - easy to set up and use as an administrator and for our clients. Review collected by and hosted on G2.com.

At this point in time (and we have been utilizing for ~9months) we have no complaints. Review collected by and hosted on G2.com.

Easy to use administrative tools that allow admins to easier setup and capture information that is important for the organization. Easy to set up new users on the fly. Dont have to rent the lead scanner at the events which are expensive and cumbersome. Review collected by and hosted on G2.com.

Wish there was a way to consoldate notes from duplicate lead scans. Review collected by and hosted on G2.com.

The Captelllo team is very customer centric, espectially with implementing customer feedback. We have requested many updates/improvements to the app, and that feedback has been taken seriously. We are seeing many of our request in 2025 roadmaps which earns our trust. Review collected by and hosted on G2.com.

Our end users (on site sales/marketers) experianced a less than ideal UX exerpiance when scanning customers. Our teams are asking for less clicks to capture customers at events. The upcoming updates seem to address these concerns. Review collected by and hosted on G2.com.

The best part about Captello is how customizable it is. You can easily tweak the pages to match your brand and campaign. Plus, it’s super versatile with the ability to set up multiple scanning stations, making it perfect for tradeshows. And if you ever need help, customer support is fantastic. They’re quick, knowledgeable, and always ready to assist. Review collected by and hosted on G2.com.

We have not come across anything with Captello so far that does not fit our needs. Review collected by and hosted on G2.com.

Captello's lead capture software is fully customizable, allowing you to build forms that are tailored to each specific business case. Sales is able to enter as much information as they'd like to increase likelihood of converting prospects into new customers. Utilizing the mobile app enables leads to be entered when offline and easily edit once captured. Features are available such as business card and QR scanners to further streamline the information entry process. Captello provides an account management team for support whenever issues arrise. The support team hosts regular calls with clients to review business needs and further customize solutions. Review collected by and hosted on G2.com.

Certain Captello event licenses are limited by the number of days that events can be opened, which sometimes requires extensions for entries to be added once events close. Review collected by and hosted on G2.com.

We enjoyed that the app was easy to use and that we can custimze the fields the way that we would like. We liked that we were able to send an email right to our customers after we scan their badge with a thank you email that provided links of the products they saw. The turnaround time with getting back to us with answers to our questions was great and the fact that their is customer support available 24/7. We enjoyed the app and our considering having other markets use this app. Review collected by and hosted on G2.com.

The dislikes come from the back in which we were not happy with the switching between envirnments (prod/sandbox) in that we have to rebuild fields when we switch between environments. Also the mobile apps inability to authenticate via SSO. Review collected by and hosted on G2.com.

Captello has simplified the lead capture process and made it easier for marketing to follow-up with leads post show. It syncs with our systems seamlessly and makes sure no lead is missed. Review collected by and hosted on G2.com.

When adding HTML to the email portion of the platform we have had a few issues getting the document group and unsubscribe link added. Review collected by and hosted on G2.com.