--- title: Captello Reviews meta\_title: 'Captello Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 180 reviews by the users' company size, role or industry to find out how Captello works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 180 scale: '5' date\_modified: '2026-08-12' parent\_category: name: Lead Generation url: https://www.g2.com/categories/lead-generation --- ### Captello Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users love the **user-friendly interface** of Captello, making lead capture and data management effortless for their team. [(57 mentions)](https://www.g2.com/products/captello/reviews?filters%5Bsentiment_snippet%5D=1569236&qs=pros-and-cons#reviews) Users value the **automated lead generation** of Captello, enhancing data flow and improving overall efficiency post-trade shows. [(36 mentions)](https://www.g2.com/products/captello/reviews?filters%5Bsentiment_snippet%5D=1568755&qs=pros-and-cons#reviews) Users love the **easy setup** of Captello, greatly enhancing lead capture and event consistency effortlessly. [(35 mentions)](https://www.g2.com/products/captello/reviews?filters%5Bsentiment_snippet%5D=1569013&qs=pros-and-cons#reviews) Users love Captello for its **easy lead management** , boosting lead capture and streamlining event operations effectively. [(35 mentions)](https://www.g2.com/products/captello/reviews?filters%5Bsentiment_snippet%5D=1568060&qs=pros-and-cons#reviews) Users praise Captello for its **excellent customer support** , offering timely assistance and comprehensive resources throughout the experience. [(32 mentions)](https://www.g2.com/products/captello/reviews?filters%5Bsentiment_snippet%5D=1568850&qs=pros-and-cons#reviews) Users experience a **steep learning curve** , particularly with advanced features, but support helps ease the transition. [(14 mentions)](https://www.g2.com/products/captello/reviews?filters%5Bsentiment_snippet%5D=1568595&qs=pros-and-cons#reviews) Users find a **steep learning curve** with Captello, especially when attempting to navigate advanced features and options. [(9 mentions)](https://www.g2.com/products/captello/reviews?filters%5Bsentiment_snippet%5D=1568242&qs=pros-and-cons#reviews) Users face significant **integration issues** , complicating setup and requiring additional resources to resolve problems effectively. [(8 mentions)](https://www.g2.com/products/captello/reviews?filters%5Bsentiment_snippet%5D=1569204&qs=pros-and-cons#reviews) Users find the **initial setup process time-consuming** , requiring multiple calls and extensive learning for effective use. [(7 mentions)](https://www.g2.com/products/captello/reviews?filters%5Bsentiment_snippet%5D=1569279&qs=pros-and-cons#reviews) Users find the **complexity** of Captello overwhelming, hindering their ability to utilize the platform fully. [(6 mentions)](https://www.g2.com/products/captello/reviews?filters%5Bsentiment_snippet%5D=1569031&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Captello ##### 1. Ease of Use Users love the **user-friendly interface** of Captello, making lead capture and data management effortless for their team. [ See 57 mentions ](https://www.g2.com/products/captello/reviews?filters%5Bsentiment_snippet%5D=1569236&qs=pros-and-cons#reviews) See Related User Reviews AN 5.0/5 "Captello to be a pivotal tool for customer engagement" What do you like about Captello? Ease of use. this is a tool that allows everyone that is using it to see and share data. As we develop our own surveys we need a tool that can adapt ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 5.0/5 "Captello eliminates manual work, freeing up time to focus on other responsibilities" What do you like about Captello? There are several elements I like about Captello, the main being its ability to connect with our CRM systems and have data automatically flow. This el ##### 2. Lead Generation Users value the **automated lead generation** of Captello, enhancing data flow and improving overall efficiency post-trade shows. [ See 36 mentions ](https://www.g2.com/products/captello/reviews?filters%5Bsentiment_snippet%5D=1568755&qs=pros-and-cons#reviews) See Related User Reviews ![Parker B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Parker B.") PB Parker B. Mid-Market (51-1000 emp.) 5.0/5 "Captello Makes Lead Capture and ROI Tracking Effortless" What do you like about Captello? Captello’s integration with HubSpot and the intuitive form builder are game-changers. It’s incredibly easy to set up and customize properties for mapp ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 5.0/5 "Captello eliminates manual work, freeing up time to focus on other responsibilities" What do you like about Captello? There are several elements I like about Captello, the main being its ability to connect with our CRM systems and have data automatically flow. This el ##### 3. Easy Setup Users love the **easy setup** of Captello, greatly enhancing lead capture and event consistency effortlessly. [ See 35 mentions ](https://www.g2.com/products/captello/reviews?filters%5Bsentiment_snippet%5D=1569013&qs=pros-and-cons#reviews) See Related User Reviews ![Amanda E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amanda E.") AE Amanda E. 4.0/5 "Seamless, Good Assistance, Easy to Use for our sales team." What do you like about Captello? Pros: Easy setup and user-friendly interface Real-time lead capture and data syncing Customizable forms and automation Ins ![Parker B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Parker B.") PB Parker B. Mid-Market (51-1000 emp.) 5.0/5 "Captello Makes Lead Capture and ROI Tracking Effortless" What do you like about Captello? Captello’s integration with HubSpot and the intuitive form builder are game-changers. It’s incredibly easy to set up and customize properties for mapp ##### 4. Lead Management Users love Captello for its **easy lead management** , boosting lead capture and streamlining event operations effectively. [ See 35 mentions ](https://www.g2.com/products/captello/reviews?filters%5Bsentiment_snippet%5D=1568060&qs=pros-and-cons#reviews) See Related User Reviews ![Parker B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Parker B.") PB Parker B. Mid-Market (51-1000 emp.) 5.0/5 "Captello Makes Lead Capture and ROI Tracking Effortless" What do you like about Captello? Captello’s integration with HubSpot and the intuitive form builder are game-changers. It’s incredibly easy to set up and customize properties for mapp ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 5.0/5 "Captello eliminates manual work, freeing up time to focus on other responsibilities" What do you like about Captello? There are several elements I like about Captello, the main being its ability to connect with our CRM systems and have data automatically flow. This el ##### 5. Customer Support Users praise Captello for its **excellent customer support** , offering timely assistance and comprehensive resources throughout the experience. [ See 32 mentions ](https://www.g2.com/products/captello/reviews?filters%5Bsentiment_snippet%5D=1568850&qs=pros-and-cons#reviews) See Related User Reviews ![Amanda E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amanda E.") AE Amanda E. 4.0/5 "Seamless, Good Assistance, Easy to Use for our sales team." What do you like about Captello? Pros: Easy setup and user-friendly interface Real-time lead capture and data syncing Customizable forms and automation Ins AD Allie D. 4.5/5 "A Game-Changer for Event Lead Management" What do you like about Captello? Captello has been an incredibly valuable tool for our event and lead management needs. From on-site lead capture to post-event follow-up, the platform ### 5 Cons or Disadvantages of Captello ##### 1. Learning Curve Users experience a **steep learning curve** , particularly with advanced features, but support helps ease the transition. [ See 14 mentions ](https://www.g2.com/products/captello/reviews?filters%5Bsentiment_snippet%5D=1568595&qs=pros-and-cons#reviews) See Related User Reviews ![Amanda E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amanda E.") AE Amanda E. 4.0/5 "Seamless, Good Assistance, Easy to Use for our sales team." What do you dislike about Captello? The only issue is one that you would have with any ULC software and that is gaining access to the dev/api kit for shows as some platforms simply do no AD Allie D. 4.5/5 "A Game-Changer for Event Lead Management" What do you dislike about Captello? While Captello is a powerful lead capture and management platform, there are a few areas where there’s room for improvement: Learning Curve for Adv ##### 2. Steep Learning Curve Users find a **steep learning curve** with Captello, especially when attempting to navigate advanced features and options. [ See 9 mentions ](https://www.g2.com/products/captello/reviews?filters%5Bsentiment_snippet%5D=1568242&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 5.0/5 "Captello eliminates manual work, freeing up time to focus on other responsibilities" What do you dislike about Captello? I don't dislike anything, other than there are so many options, it's a bit overwhelming. I know I don't use Captello to it's full capacity because of AD Allie D. 4.5/5 "A Game-Changer for Event Lead Management" What do you dislike about Captello? While Captello is a powerful lead capture and management platform, there are a few areas where there’s room for improvement: Learning Curve for Adv ##### 3. Integration Issues Users face significant **integration issues** , complicating setup and requiring additional resources to resolve problems effectively. [ See 8 mentions ](https://www.g2.com/products/captello/reviews?filters%5Bsentiment_snippet%5D=1569204&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 4.0/5 "A great product for event lead capture" What do you dislike about Captello? The initial set up was quite complicated and person responsible for our onboarding didn't seem to know much about what she was doing, so we had to bri AN 4.5/5 "Great Onboarding Experience" What do you dislike about Captello? Need a better meeting integration sync with booking onsite meetings via ChiliPiper ##### 4. Time-Consuming Users find the **initial setup process time-consuming** , requiring multiple calls and extensive learning for effective use. [ See 7 mentions ](https://www.g2.com/products/captello/reviews?filters%5Bsentiment_snippet%5D=1569279&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 5.0/5 "Intuitive platform, easy to use, more features available, Great service, always available!!!" What do you dislike about Captello? It is a bit time consuming to add people to the events, that will be present at the event ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 4.0/5 "A great product for event lead capture" What do you dislike about Captello? The initial set up was quite complicated and person responsible for our onboarding didn't seem to know much about what she was doing, so we had to bri ##### 5. Complexity Users find the **complexity** of Captello overwhelming, hindering their ability to utilize the platform fully. [ See 6 mentions ](https://www.g2.com/products/captello/reviews?filters%5Bsentiment_snippet%5D=1569031&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 5.0/5 "Captello eliminates manual work, freeing up time to focus on other responsibilities" What do you dislike about Captello? I don't dislike anything, other than there are so many options, it's a bit overwhelming. I know I don't use Captello to it's full capacity because of ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 4.0/5 "A great product for event lead capture" What do you dislike about Captello? The initial set up was quite complicated and person responsible for our onboarding didn't seem to know much about what she was doing, so we had to bri ![Verified User in Biotechnology](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Biotechnology") AB Verified User in Biotechnology 4/9/2025 "Captello enables efficient and cohesive digital lead capture for all team members" 5/5 What do you like best about Captello? The interface is very intuitive and easy to use. The app itself as well as the setup through the browser version. Review collected by and hosted on G2.com. What do you dislike about Captello? I've rand into sync errors with our CRM system before, so that was not so handy However, these happen sometimes and thankfully Captello allows for bulk actions, so re-syncing leads in bulk etc. Review collected by and hosted on G2.com. What problems is Captello solving and how is that benefiting you? Capturing leads digitally and having them all in one place so that follow-up after conferences is easy, sufficient and directly logged to campaigns in our CRM. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: In-app AE Alex E. Technologist Enterprise (\> 1000 emp.) 12/9/2024 "Good team behind the product" 5/5 What do you like best about Captello? We have only just recently switched from a different service to Captello. What we have liked the best thus far is that our support team at Captello has been very responsive and helpful when we have questions or need help with something. Review collected by and hosted on G2.com. What do you dislike about Captello? It is a bit more complex compared to our previous solution. You don't have to be an engineer to use the product but it can be tricky to figure out since there is a wide range of settings and configurations that can be used. Review collected by and hosted on G2.com. What problems is Captello solving and how is that benefiting you? Scanning business cards and badges at tradeshows. We needed a solution that can do that. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app JW Jenny W. Senior Marketing Coordinator Mid-Market (51-1000 emp.) 6/25/2024 "Seamless onboarding, intuitive set-up, and powerful features" 5/5 What do you like best about Captello? I like how it’s built with intuitive tools that make it user-friendly. The training videos and guides were helpful to me in working through different aspects of the platform. I liked the drag-and-drop aspect of the form builder. Beyond the ability to create the lead forms, the result of having the app on your phone makes it effortless to capture leads and keep up with all the ins and outs of each event. The sales and onboarding process was excellent and I felt fully supported. Review collected by and hosted on G2.com. What do you dislike about Captello? So far, I haven't encountered anything that stands out as negative. Review collected by and hosted on G2.com. What problems is Captello solving and how is that benefiting you? It solves manual lead entry, improves communication with leads, and centralizes information once scattered across emails. In the future, as we are ready to leverage more features, it will enhance scalability as we continue to build upon our event program, allowing us to nurture leads more efficiently. Review collected by and hosted on G2.com. Show More 6/27/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller TW Tracy W. Marketing Manager/Field Events Enterprise (\> 1000 emp.) 11/22/2024 "Using Captello as our lead capture tool is the best decision we could have made!" 5/5 What do you like best about Captello? It is very intuitive, easy to use and the support is 24/7. Review collected by and hosted on G2.com. What do you dislike about Captello? At this point, there's nothing I don't like! Review collected by and hosted on G2.com. What problems is Captello solving and how is that benefiting you? Before onboarding Captello, we had a very manual lead import process which required a ridiculous amount of hours at each show. Now, our leads go right into Salesforce automatically! Further, we are saving money on rented lead scanners which are never the most up-to-date devices. It's so easy ot use! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller AM Audrey M. 3/26/2025 "Great Lead Retrieval Product for our Vendors" 5/5 What do you like best about Captello? High quality product for our vendors - easy to set up and use as an administrator and for our clients. Review collected by and hosted on G2.com. What do you dislike about Captello? At this point in time (and we have been utilizing for ~9months) we have no complaints. Review collected by and hosted on G2.com. What problems is Captello solving and how is that benefiting you? It is providing a high quality enhancement for our vendors. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: In-app ![Jay K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay K.") JK Jay K. Marketing Manager Mid-Market (51-1000 emp.) 12/10/2024 "It is user friendly lead capture software that every SMB should have." 5/5 What do you like best about Captello? Easy to use administrative tools that allow admins to easier setup and capture information that is important for the organization. Easy to set up new users on the fly. Dont have to rent the lead scanner at the events which are expensive and cumbersome. Review collected by and hosted on G2.com. What do you dislike about Captello? Wish there was a way to consoldate notes from duplicate lead scans. Review collected by and hosted on G2.com. What problems is Captello solving and how is that benefiting you? Eliminates the need to rent different lead scanners at different events that may have different functions. Renting and returning those physical lead scanners are time consuming and expensive. Users may sturggle using those devices because they are not familar. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 12/12/2024 "Customer centric" 4.5/5 What do you like best about Captello? The Captelllo team is very customer centric, espectially with implementing customer feedback. We have requested many updates/improvements to the app, and that feedback has been taken seriously. We are seeing many of our request in 2025 roadmaps which earns our trust. Review collected by and hosted on G2.com. What do you dislike about Captello? Our end users (on site sales/marketers) experianced a less than ideal UX exerpiance when scanning customers. Our teams are asking for less clicks to capture customers at events. The upcoming updates seem to address these concerns. Review collected by and hosted on G2.com. What problems is Captello solving and how is that benefiting you? One of the main objectives is eliminating manual list imports post event. Captello provides us the ability to import directly to our CRM, saving time and improving accuracy. We are also looking for the benefit of capturing customer data in smaller events that do not utilize an developer kit with business scan and intelliscan. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 1/27/2025 "Captello is an exceptional tool for businesses looking to streamline their lead collection process." 5/5 What do you like best about Captello? The best part about Captello is how customizable it is. You can easily tweak the pages to match your brand and campaign. Plus, it’s super versatile with the ability to set up multiple scanning stations, making it perfect for tradeshows. And if you ever need help, customer support is fantastic. They’re quick, knowledgeable, and always ready to assist. Review collected by and hosted on G2.com. What do you dislike about Captello? We have not come across anything with Captello so far that does not fit our needs. Review collected by and hosted on G2.com. What problems is Captello solving and how is that benefiting you? With the ability to set up multiple scanning stations and collect leads across different locations or activities, Captello makes it easy to capture leads wherever they are at an event, reducing missed opportunities. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: In-app ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") AM Verified User in Manufacturing Mid-Market (51-1000 emp.) 10/31/2024 "Captello's technology and mobile application increased our effectiveness in winning new customers" 5/5 What do you like best about Captello? Captello's lead capture software is fully customizable, allowing you to build forms that are tailored to each specific business case. Sales is able to enter as much information as they'd like to increase likelihood of converting prospects into new customers. Utilizing the mobile app enables leads to be entered when offline and easily edit once captured. Features are available such as business card and QR scanners to further streamline the information entry process. Captello provides an account management team for support whenever issues arrise. The support team hosts regular calls with clients to review business needs and further customize solutions. Review collected by and hosted on G2.com. What do you dislike about Captello? Certain Captello event licenses are limited by the number of days that events can be opened, which sometimes requires extensions for entries to be added once events close. Review collected by and hosted on G2.com. What problems is Captello solving and how is that benefiting you? Captello solves the issue of being offline at busy trade shows with limited internet connectivity. The mobile app does not require cell or internet connection when entering leads which was helpful for multiple events, including international. Captello is very easy to use and customize forms for lead entry which solves the problem of Sales capturing leads offline and not entering into our CRM system. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic JG Jeremy G. Marketing Support Small-Business (50 or fewer emp.) 5/29/2024 Business partner of the seller or seller's competitor, not included in G2 scores. "First time using Captello" 4/5 What do you like best about Captello? We enjoyed that the app was easy to use and that we can custimze the fields the way that we would like. We liked that we were able to send an email right to our customers after we scan their badge with a thank you email that provided links of the products they saw. The turnaround time with getting back to us with answers to our questions was great and the fact that their is customer support available 24/7. We enjoyed the app and our considering having other markets use this app. Review collected by and hosted on G2.com. What do you dislike about Captello? The dislikes come from the back in which we were not happy with the switching between envirnments (prod/sandbox) in that we have to rebuild fields when we switch between environments. Also the mobile apps inability to authenticate via SSO. Review collected by and hosted on G2.com. What problems is Captello solving and how is that benefiting you? The ability to send customers links to our website about products so we dont have to use paper marketing The ability to see who we were able to capture and what their interests were The ability to capture and see what field they are in and area they cover To get an idea who was at the tradeshow and number of customers reached. The abilty to take notes about the person we talked with. Review collected by and hosted on G2.com. 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