I like Capsule CRM's simplicity. Everything I need is there and nothing more. Review collected by and hosted on G2.com.

Sometimes there are a few bugs, such as redirecting me to a home page, but after refreshing the browser it always works. Review collected by and hosted on G2.com.

It's nice and simple to use, and does exactly what we need. It integrates well with our different platforms, and we as a team are able to manage our very diverse customer base with ease Review collected by and hosted on G2.com.

There's not really anything I can say here. We are always learning more on the features so everytime we think of something we are able to resolve it. We have worked with Julia who has really helped us to get the best out of Capsule Review collected by and hosted on G2.com.

Very easy to use...I have been on it for about 5 years and they are regularly improving ease of use by adding new features Review collected by and hosted on G2.com.

Nothing really as I say they seem to always be ahead of the game and when I did have an access problem once they solved it within a couple of hours tops! Review collected by and hosted on G2.com.

Its simplicity and ease of use. It keeps contacts, tasks, and sales opportunities organized without feeling complicated. Review collected by and hosted on G2.com.

While it’s simple to use, customization and automation options can feel limited. Review collected by and hosted on G2.com.

Have been using Capsule every day for the best part of 12 years now.

It's very user-friendly and easy to set up get to grips with. The opportunity and projects features are fantastic for keeping on top of tasks, and the new pipeline reporting features that are regularly being added are also solid additions to the tool.

The filtering options are great and allow for custom lists of contacts/opportunities/projects with all sorts of criteria which can be really useful for multifaceted businesses like ours.

Also plenty of third-party integrations that are available - it's on my to-do list to check out the other options that could improve workflow.

Should also mention that the customer service team have always been fantastic whenever we've needed a bit of extra help - quick to respond and informative. Review collected by and hosted on G2.com.

It would be nice to be able to choose different plans for different users within an account - not all users need the advanced reporting and perhaps only have access in order to see customer details, so it can really add to the subscription costs in these instances. Review collected by and hosted on G2.com.

What I really like about Capsule is the ability to communicate with support and not waste time with a bot when I need something, and also that they take practical feedback seriously. Several times, a feature or improvement I requested has been developed in a relatively short time. The possibility of many integrations is also a plus. Review collected by and hosted on G2.com.

With some features, it's clear they are not yet completely polished. For example, I have a problem when using an email alias, so we cannot send emails through Capsule because we send everything from a different domain, and we have to use an add-on. I was missing a similar refinement in automation so I could use it more. These are specific requirements for our company, so most companies probably won't be interested, but it's a shame not to be able to fully utilize the potential of the CRM when, from my perspective, so little is missing. Review collected by and hosted on G2.com.

Capsule CRM is very easy to use, making customer management simple and efficient. One of its standout features is the built-in marketing tool, Transpond, which helps streamline email campaigns and customer engagement. The customer service team is also responsive and helpful, ensuring any issues are quickly resolved. Review collected by and hosted on G2.com.

It’s still a work in progress, but the team is constantly improving. The biggest area for development is the mobile app — it’s currently slow, feature-poor, and clunky. Since I’m file-based about 40% of the time, the lack of smooth functionality makes it frustrating to use on the go. Review collected by and hosted on G2.com.

What I like best about Capsule CRM is its simplicity and ease of use, which makes it accessible to users of all technical skill levels. The user interface is clean and intuitive, allowing you to get started quickly without a steep learning curve or the need for extensive training. This is especially valuable for small and medium-sized businesses that want a CRM system that works out of the box and doesn’t overwhelm with unnecessary complexity. Review collected by and hosted on G2.com.

While tagging contacts is easy, it can quickly become disorganized without a clear process, leading to clutter and confusion in your database Review collected by and hosted on G2.com.

Visualization of sales process using an inbuilt kanban board which gives an approximate idea on how long it could take to closure the sales process. Review collected by and hosted on G2.com.

No Two way email sync on any of the plans, there is no phone or live chat support. Review collected by and hosted on G2.com.

It’s I trice and shakes hands really well with our wider sales engine. Review collected by and hosted on G2.com.

There can be a little repetition. But not much. Review collected by and hosted on G2.com.