Faster pace.

Generation of quality topic ideas. Review collected by and hosted on G2.com.

Need option to check data reviewed for a particular date. Review collected by and hosted on G2.com.

It is so easy to use and brings very quick very good insights Review collected by and hosted on G2.com.

Sometimes the ai-generated insights are very ...flat. But that might be because of the insights itself Review collected by and hosted on G2.com.

The ease of use and the quality of the analysis. Review collected by and hosted on G2.com.

The dashboarding capabilities are good, but could be improved. Review collected by and hosted on G2.com.

Caplena categorise themes buried in the text data. Caplena is an all in one platform which provides features like visualize results in customisable dashboards powered by collaborative AI. Review collected by and hosted on G2.com.

Caplena is not cost effective for some users. Although it gives us a free trail but it is for short duration only. It feels like some lack of certain features like good interface. Review collected by and hosted on G2.com.

We have been using Caplena for a year now and it has been a game changer in how we utilise our open ended verbatim data. As a business, we have always placed a lot of value in the open ended responses our survey participants provide us, and Caplena enables us to work with the data in a faster, more flexible way to provide compelling data for our clients.

The features we particularly enjoy are the ability to see connections the between themes within what people are saying, easily being able to source quotes from broader themes, and to quantify the sentiment behind responses in the dataset.

Previously we were using fixed coding frames and waiting days for our data findings to be generated. Now, with the click of a button we have access to our data in a user friendly tool, which allows us to flexibly analyse our data. Not to mention coding 1000s of brand list open ends in literally seconds – saving us time and money on traditional coding.

We’re a small, boutique agency who prides itself on doing great work for our clients and Caplena has become a firm favourite tool within our armoury Review collected by and hosted on G2.com.

No complaints here! The inital licencing outcost is easily justified once you begin using the tool. Review collected by and hosted on G2.com.

Since the Caplena's ability to analyse the user feedbacks and complaints were much advanced. And the excel data Integration is super fast.

And especially the User interface is easy to use. Review collected by and hosted on G2.com.

I don't think that ther is anything which I don't liked in Caplena. Review collected by and hosted on G2.com.

It allows me to identify insights and relationships from a big amount of qualitative data and enables me to set up regular monitoring to identify issues quickly. The customer support is outstanding. Very quick reaction time and very helpful solutions. Review collected by and hosted on G2.com.

Some smaller bugs and no liberty to change the dataset once uploaded. Review collected by and hosted on G2.com.

Use is relatively intuitive for a lower-literacy user like me (by literacy I mean statistics, formal qual analysis, etc.). Customer support has been *outstanding*. It's also beautiful. Review collected by and hosted on G2.com.

The product is still a bit immature and some little bugs and issues pop up. I'm cautious to ascribe problems to the product; given I'm an inexperienced user, some of the issues might be on my side. For that reason, it would also be SO HELPFUL to have better tutorials to explain how to use the charting functions in particular, in lay terms. I personally struggled to represent my data in charts the way I wanted to. I couldn't understand what the function of Filters were (for example) and how they might have helped me be more precise in charting. Or how to easily manipulate and compare and display segments vs. categories vs. codes.

Advice on how to build an effective codebook would also have been very welcome. It would be very interesting to see further integration of chatbots and AI to support users in choosing the best way to code, interpret and represent their data.

In short: this tool seems to assume a more advanced user concerning technical and methodological knowledge. That's completely fine; maybe I am outside their target market. No problem but it has created a bit of a learning curve that I wasn't expecting and I know I am only scratching the surface of what it is capable of.

That said, I was still able to use it for its intended purpose with only the demo for training - that's pretty great all things considered. Review collected by and hosted on G2.com.

We have been using Caplena for 1.5 years and are very satisfied with it. Caplena helps us a lot in structuring our volumes of open comments, especially from customer surveys but also from Google or Amazon.

The tool has a pretty cool UX/UI, is very clear and intuitive. Most users in our company really enjoy working with it.

In addition to typical Excel uploads, new APIs to other sources are being added step by step, also with automatic translations. Besides the open comments themselves, further columns or data fields can be uploaded and used within the charts/dashboards to analyze or filter the coded comments more in detail. The dashboards really help to share the coded open comments with colleagues, so that they can interact with the data in their own way.

Of course, you have to train the AI concerning your industry, products, type of questions and demand of coding. You can't expect to just upload your mentions and then everything is magically coded without any effort. But the more you train the AI, the better it will work with similar questions in the future.

The Caplena team is very dedicated and open to solve individual requests. They also look into these specific requirements and use cases and check whether these are relevant for more customers in order to improve the tool. Review collected by and hosted on G2.com.

Smaller aspects, which are partly already in the pipeline, such as certain graphic types or showing the overall base per chart. Review collected by and hosted on G2.com.

The user-friendly interface and fast personal support ist what I like most about Caplena. The tedious coding of open-ended questions is made easier and even optimized by accurate AI. Review collected by and hosted on G2.com.

I have nothing negative to say. Caplena is an integral part of our work process. Review collected by and hosted on G2.com.