I must say Caplena is an amazing tool that makes your work easier and more comfortable. Its function enables you to get precise results in a short time. The help from Support Team is invaluable, the consultants are both helpful and efficient. Caplena is very intuitive! Review collected by and hosted on G2.com.

As Caplena is not available in my native language, using the platform is slightly less convenient - haviong it in my own language (Polish) would significantly improve my user expierience. Review collected by and hosted on G2.com.

It's easy to use, very ergonomic and intuitive. It's a highly efficient and well-documented solution. The helpdesk is quick, effective, and really friendly. Review collected by and hosted on G2.com.

It's a shame there isn't a French speaker because there are sometimes topics that touch on the subtleties of the language that I would like to be able to discuss in French ;) Review collected by and hosted on G2.com.

The easy interface and the ability to be able to code everything very easily. Also the overview of both the metrics and the way everything looks in the interface makes coding open answers go from something tedious to something that you almost start looking forward to. Review collected by and hosted on G2.com.

Sometimes it is annoying that you have to return to a previous version because the half open coding is not availible yet. This screen is also not as easy to use as the normal full open answer coding so this could still use some work. I feel like streamlining this would also increase use. Review collected by and hosted on G2.com.

By far the best tool (the hardest to obtain in an internal solution) is the Category/Topic AI Quality Score, a score that easily identify how well certain categories are identified. Very necessary for us to understand how well certain categories are mapped. Review collected by and hosted on G2.com.

Not super intuitive UX at the beginning, but it is mostly due to the fact that you have a lot of options and features. Review collected by and hosted on G2.com.

Besides the software itself the support is very swift and helpful. That is a big plus for me, as it gives me the feeling that I can try out things on my own, but in the worst case, I can ask for a quick assistance (Ai based, chat or email, all worked great) .

For Caplena itself, I like most that I can quickly upload my data, spend less than an hour on optimizing a codebook / teaching Ai and then already have a good impression about the text content. It saves time and typically that is the resource that is sparce during the data analysis period of a project. Review collected by and hosted on G2.com.

I feel it is necessary to explain the internal audience (for example colleagues who look at the caplena output) what the tool does, what it's limits are and so on. Otherwise it can happen that interested colleagues use the (by the way fantastic) dashboards and click down to the open responses to find a response somewhere which does not fit the topic as intended due to missing context that might only be clear from an internal perspective. For me, the user, the why is clear, but for outsiders who just like to read through the data of one topic/category it can produce uncertainty. I feel a quick internal introduction to what the tool is about is therefore time well invested. Review collected by and hosted on G2.com.

The AI function when assigning topics has helped to reduce the time needed to review the verbatims Review collected by and hosted on G2.com.

It would be great if it is more user friendly. As for now, the topics still appear truncated when we are reviewing the rows. Also, the V3 version appear to takes some time to load as sometimes the same row would appear multiple times although it has been reviewed. Review collected by and hosted on G2.com.

The fast data analyzing and reviewing of data through AI helps me complete my tasks faster and very efficiently. Review collected by and hosted on G2.com.

Main project working page be a little bigger in size and area. Review collected by and hosted on G2.com.

Incredible Visuals.

Set up of the project.

Faster analysis of data with help of AI. Review collected by and hosted on G2.com.

Sometimes, when data is huge in numbers and quantities, the tool doesn't apply new set of codes automatically. Review collected by and hosted on G2.com.

Besides the clean UX and the fast support it's definitely the core functions around unsupervised topic detection. The very easy self-service approach for training a category model. Review collected by and hosted on G2.com.

There is really not much outside my expectations, they also are very responsive when it comes to potential further improvements. Such as integration into MS Power BI or Tableau which they are currently building. Review collected by and hosted on G2.com.

I love the AI integrations Caplena has. Being able to interpret data but then interrogate it using AI is fantastic! I also love the gamification of coding, it is easy to use and loads of fun! Review collected by and hosted on G2.com.

I would like to be able to use AI for all datasets not just those which use sentiment. Review collected by and hosted on G2.com.