Very good support. Clear UX. Integration with Google Maps. Smart columns with prompt support. Review collected by and hosted on G2.com.

So far, nothing negative has been noticed. Review collected by and hosted on G2.com.

Once the code frames are finalised, it is quite good at recognising the open ended responses to bucket them in correct categories. It is quite helpful when there are large number of responses to be coded and saves significant time compared to manual coding. Editing the codes are also easy as they can be shifted from one category to another using drag and drop and can also be merged quite fast. The AI engine is quite capable in recognising the sentiments of the responses and that alone saves us precious time. Review collected by and hosted on G2.com.

It struggles in generating initial codes and requires quite a bit of input to refine those codes. The initial codes it generate are quite generic and not very helpful. It can instead focus on the themes and generate relevant codes for responses. As I mentioned previously, once the codes are finalised by the user, it does a pretty good job in categorising the responses correctly. Review collected by and hosted on G2.com.

The platform is easy to use. Creating and updating projects has been improved since the first time we used it.

We can share our work to our client with dashboards without creating accounts, just by sharing a link.

When we need some help, we can contact them with the chat and they answer quickly. Review collected by and hosted on G2.com.

When we don't use the API, we need to create some ETL with power query in order to have the required structures for our tools. The columns filled with 1 or 0 for each topic are not what we need, but I've been told there are some improvements on the way for this. Review collected by and hosted on G2.com.

The new features Insight Chat and the revised reporting significantly simplify analysis. Insight Chat provides quickly understandable answers to complex questions, including context, while the new reporting impresses with clear, modern visualizations. Review collected by and hosted on G2.com.

Bugs occasionally occur, but they are addressed very quickly. Reporting bugs is difficult because it usually only happens through chat. Sharing screenshots is not possible.

Limited visualization of dashboards, e.g., filters cannot be hidden in reporting.

Subsequent anonymizations are not possible. A new upload must be performed. Review collected by and hosted on G2.com.

The AI-supported analysis of open-ended responses with numerous individual customization options is particularly valuable. Equally impressive are the clear visualization and the in-depth analysis of correlations, especially in driver analysis. Additionally, large data volumes can be processed effortlessly and the results distributed in professional dashboards. Review collected by and hosted on G2.com.

Some useful features are only available in premium versions. Editing uploaded data has been somewhat cumbersome so far, but it has significantly improved with V3. Overall, the software sometimes seems a bit too complex. Review collected by and hosted on G2.com.

The user experience. The interface is really intuitive and user friendly and it surely helped increase adoption within our team. It allows us to easily code and categorise verbatim, review them etc

Then of course I like the time savings derived from the automated coding. Last but not least, I like that we can create dashboard to share with the client. Review collected by and hosted on G2.com.

I think the overall structure of how we save projects could be improved. They should learn from structure such as SharePoint. For now we can use tags but it’s not enough and sometimes there are bugs there. It would be nice to have a structure with folders, sub folders etc. It would be then easier to retrieve projects Review collected by and hosted on G2.com.

Quick analysis of open text from market research surveys, chatbot interactions; Insight Agent; Support; Review collected by and hosted on G2.com.

Some charts are not flexible (time series analysis) Review collected by and hosted on G2.com.

The platform makes qualitative analysis fast and efficient with its smart categorization, multilingual support, and easy-to-use interface. Review collected by and hosted on G2.com.

While Caplena is an excellent tool, there’s still room for improvement in certain areas. For example, niche industry-specific terms sometimes require manual adjustments for more accurate categorization, and adding more advanced visualization options directly in the platform would make insights easier to present. Expanding the capabilities to include basic quantitative analysis alongside qualitative coding would also make it an even more powerful all-in-one solution. Review collected by and hosted on G2.com.

Caplena's reporting function serves as a "dashboard" for our clients to access their qualitative data. Being able to filter and manipulate the data in whatever way they please is extremely beneficial for us as consultants. The UX of these reports is constantly impressing our clients which we also highly appreciate.

The TEAM at Caplena is what really makes the difference. Our customer support person goes above and beyond for us and is always willing to work together on Caplena improvements. This experience alone is a best practice in the industry. Review collected by and hosted on G2.com.

There are some functionalities for our team specifically that do not work super well in terms of working directly within the data. The lack of ability to include images linked to certain responses for us is a point that we really require in our daily work. Review collected by and hosted on G2.com.

Caplena is a huge step up from us using Excel. It’s visually appealing, easy to navigate, and makes coding open-ended survey responses much faster. As a market research agency, we deal with a lot of unstructured text. This tool has made that process far more efficient and even enjoyable. Review collected by and hosted on G2.com.

I really wish there was an undo button. It would make it easier to fix mistakes without having to backtrack manually. Review collected by and hosted on G2.com.