--- title: Capillary Technologies Customer Insights Platform Reviews meta\_title: 'Capillary Technologies Customer Insights Platform Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Capillary Technologies Customer Insights Platform works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 8 scale: '5' date\_modified: '2026-07-17' parent\_category: name: Retail url: https://www.g2.com/categories/retail --- # Capillary Technologies Customer Insights Platform Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Capillary Technologies Customer Insights Platform but has limited features. Are you part of the Capillary Technologies Customer Insights Platform team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Capillary Insights+ is a comprehensive data analytics platform offering Business Intelligence tools for unmatched insights. With real-time performance tracking, advanced data analysis and visualization, and predictive analysis, it delivers a 360° view of business performance. Easily create customer segmentation, uncover trends, and design personalized marketing campaigns. Smart propensity models predict customer behavior, while its intuitive interface empowers data-driven decisions effortlessly. * * * Seller [Capillary Technologies](https://www.g2.com/sellers/capillary-technologies) Discussions [Capillary Technologies Customer Insights Platform Community](https://www.g2.com/products/capillary-technologies-customer-insights-platform/discuss) Languages Supported English Overview by Marcomm Capillary Show More ## Top-Rated Alternatives [ ![Triple Whale](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Triple Whale") Triple Whale 4.5/5(482) ](https://www.g2.com/products/triple-whale/reviews) [ ![Shopify POS](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shopify POS") Shopify POS 4.4/5(368) ](https://www.g2.com/products/shopify-shopify-pos/reviews) [ ![Creatio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Creatio") Creatio 4.6/5(359) ](https://www.g2.com/products/creatio/reviews) [ View All Alternatives ](https://www.g2.com/products/capillary-technologies-customer-insights-platform/competitors/alternatives) ## User Insights Average based on 8 real user reviews. [Log in to unlock pricing and user insights](/login) ## Capillary Technologies Customer Insights Platform Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") eShopaid ](https://www.g2.com/products/eshopaid/reviews) Show More ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Enterprise (\> 1000 emp.) 5/18/2026 "Easy-to-Use Platform with Powerful Analytics, Campaigns, and Segmentation" 4.5/5 What do you like best about Capillary Technologies Customer Insights Platform? The Capillary platform is easy to use and offers a wide range of features. I especially like the pre-built report dashboard, and it’s also easy to create new reports. Support from the Aira AI tool also helps simplify things, with faster results Review collected by and hosted on G2.com. What do you dislike about Capillary Technologies Customer Insights Platform? Nothing as such to point out. The platform is well equipped for business requirements, including consumer segmentation, journey mapping, and bifurcation. Review collected by and hosted on G2.com. What problems is Capillary Technologies Customer Insights Platform solving and how is that benefiting you? Capillary’s Insights+ brings fragmented customer data together into a single 360° view. It supports AI-driven segmentation, helps measure loyalty ROI, and enables more personalized marketing. Overall, it replaces manual analytics with self-serve, actionable insights that are easier to use and act on. It’s also easy to dig into millions of lines of data to find the results you need. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic UD Utkarsh D. Senior SDR Mid-Market (51-1000 emp.) 10/10/2024 "Truly the best" 5/5 What do you like best about Capillary Technologies Customer Insights Platform? Its very easy to use,, can be easily integrated with other softwares, haas various features Review collected by and hosted on G2.com. What do you dislike about Capillary Technologies Customer Insights Platform? Need more active customer support, and more visusal representation Review collected by and hosted on G2.com. What problems is Capillary Technologies Customer Insights Platform solving and how is that benefiting you? Gives a lot of insights about data, patterns and provides predictive analytics Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Sanmukhsrinivas G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sanmukhsrinivas G.") SG Sanmukhsrinivas G. Full Stack Developer Mid-Market (51-1000 emp.) 4/9/2024 "Boos your business with insights +" 4/5 What do you like best about Capillary Technologies Customer Insights Platform? It will helps know which type of customers are growing Review collected by and hosted on G2.com. What do you dislike about Capillary Technologies Customer Insights Platform? We might not try new or innovative products to retail customers Review collected by and hosted on G2.com. What problems is Capillary Technologies Customer Insights Platform solving and how is that benefiting you? Organising the customer data and providing helpful insights Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Management Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Management Consulting") IM Verified User in Management Consulting Enterprise (\> 1000 emp.) 1/24/2023 "Can help with deep insights and biz viz" 4.5/5 What do you like best about Capillary Technologies Customer Insights Platform? Very easy to visualise data and gives in a interpretable view. Further, can be customised as per requirements easily Review collected by and hosted on G2.com. What do you dislike about Capillary Technologies Customer Insights Platform? Nothing as such, but could be great if we could add or customise AI ML models further Review collected by and hosted on G2.com. What problems is Capillary Technologies Customer Insights Platform solving and how is that benefiting you? Getting a single dashboard and touch point for all are marketing data sources Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Mrugesh V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mrugesh V.") MV Mrugesh V. Technical Lead Mid-Market (51-1000 emp.) 9/27/2022 "Good analytical tool" 4.5/5 What do you like best about Capillary Technologies Customer Insights Platform? It gives you good insights into the data you own so that you can plan capacity effectively. Review collected by and hosted on G2.com. What do you dislike about Capillary Technologies Customer Insights Platform? Nothing specific, if it can support raw queries would be best. Review collected by and hosted on G2.com. What problems is Capillary Technologies Customer Insights Platform solving and how is that benefiting you? It enabled us in prepare the charts for our customers who is interested in knowing their sensor data. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Aman K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aman K.") AK Aman K. Data Scientist Mid-Market (51-1000 emp.) 7/4/2020 "Best tool for customer success" 4.5/5 What do you like best about Capillary Technologies Customer Insights Platform? The most important thing about this software is it's very intuitive to use even for a newbie. It helps you in creating dashboards and reports for various business cases and that too in very less time. In case of any missing kpi issue, it can easily be created and used for reporting. It's very handy and reliable for day to day issues. Review collected by and hosted on G2.com. What do you dislike about Capillary Technologies Customer Insights Platform? There are not much to dislike about the software but yes it's UI can be improved a bit and some bug fixtures would definitely make this a goto tool for everyone for every analysis. Review collected by and hosted on G2.com. What problems is Capillary Technologies Customer Insights Platform solving and how is that benefiting you? I'm pretty satisfied with Insights + when it comes to create any technical reports or data requirement for analysis to solve the real world business problems in less time. It's very easy to use and has almost everything required for anyone who wishes to serve their clients with ease. Review collected by and hosted on G2.com. Show More 2/25/2022 Validated ReviewerIncentivizedSource: G2 invite ![Franco J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Franco J.") FJ Franco J. Customer Success Manager Mid-Market (51-1000 emp.) 11/23/2021 "Single source for all touchpoints to engage with the customers" 5/5 What do you like best about Capillary Technologies Customer Insights Platform? With so many platforms available in the market to engage with the customer through different mediums sometimes it becomes difficult to gather all that data in a single place. That's where Insights+ comes into the picture by gathering all the data points in a single place to give us insights about the user engagement and on how to leverage different touchpoints to engage with the customer. Review collected by and hosted on G2.com. What do you dislike about Capillary Technologies Customer Insights Platform? Still, there is a long way to get all the touch points integrated and a more user-friendly UI can be developed to make it more interactive for the customer and end-users to fulfil their end goal. Review collected by and hosted on G2.com. What problems is Capillary Technologies Customer Insights Platform solving and how is that benefiting you? Using it mostly for the internal reportings and when we have to take decision basis the data points and KPI to get settles on business level decisions which can drive us to high profitability. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ameer N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ameer N.") AN Ameer N. SaaS Technical Integration Specialist - Rippling Mid-Market (51-1000 emp.) 3/22/2022 "A one stop solution to all your marketing concerns and follower insights and" 4.5/5 What do you like best about Capillary Technologies Customer Insights Platform? Tracking customer has been the most difficult part of business management, which has landed most of the business in despair. This tool helps every customer insights and make sure we have a solid knowledge about target audience Review collected by and hosted on G2.com. What do you dislike about Capillary Technologies Customer Insights Platform? The user interface needs a bit of improvement, and user friendly FAQ can be incorporated Review collected by and hosted on G2.com. What problems is Capillary Technologies Customer Insights Platform solving and how is that benefiting you? I'm able to understand my traffic and learn more about customer interests garnering more sales Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Capillary Technologies Customer Insights Platform? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Capillary Technologies Customer Insights Platform ](https://www.g2.com/products/capillary-technologies-customer-insights-platform/discussions/new) GU Guest User What is Insights+ used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-insights-used-for) [ View all Discussions ](https://www.g2.com/products/capillary-technologies-customer-insights-platform/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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