--- title: Capgemini Services Reviews meta\_title: 'Capgemini Services Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 26 reviews by the users' company size, role or industry to find out how Capgemini Services works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 26 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Solution Consulting url: https://www.g2.com/categories/solution-consulting --- ### Capgemini Services Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **abundance of resources** with Capgemini Services, enabling effective resource optimization for their projects. [(1 mentions)](https://www.g2.com/products/capgemini-services/reviews?filters%5Bsentiment_snippet%5D=2031281&qs=pros-and-cons#reviews) Users value the **extensive resources** provided by Capgemini Services, enhancing team collaboration and efficiency. [(1 mentions)](https://www.g2.com/products/capgemini-services/reviews?filters%5Bsentiment_snippet%5D=2031279&qs=pros-and-cons#reviews) Users value the **strong teamwork** at Capgemini Services, benefiting from a large team and extensive resources. [(1 mentions)](https://www.g2.com/products/capgemini-services/reviews?filters%5Bsentiment_snippet%5D=2031285&qs=pros-and-cons#reviews) Users face **communication difficulties** due to occasional outsourcing, affecting clarity and efficiency in service interactions. [(1 mentions)](https://www.g2.com/products/capgemini-services/reviews?filters%5Bsentiment_snippet%5D=2031286&qs=pros-and-cons#reviews) Users find that **outsourcing issues** can lead to communication difficulties, impacting their overall experience with Capgemini Services. [(1 mentions)](https://www.g2.com/products/capgemini-services/reviews?filters%5Bsentiment_snippet%5D=2031277&qs=pros-and-cons#reviews) Users often face **communication difficulties** due to Capgemini Services occasionally outsourcing customer support to other countries. [(1 mentions)](https://www.g2.com/products/capgemini-services/reviews?filters%5Bsentiment_snippet%5D=2031287&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Capgemini Services ##### 1. Resource Optimization Users appreciate the **abundance of resources** with Capgemini Services, enabling effective resource optimization for their projects. [ See 1 mentions ](https://www.g2.com/products/capgemini-services/reviews?filters%5Bsentiment_snippet%5D=2031281&qs=pros-and-cons#reviews) See Related User Reviews ![Rudy R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rudy R.") RR Rudy R. Enterprise (\> 1000 emp.) 4.0/5 "Worked almost 8 year with Capgemini's team" What do you like about Capgemini Services? They have big team, and a lot of resources. ##### 2. Resources Utilization Users value the **extensive resources** provided by Capgemini Services, enhancing team collaboration and efficiency. [ See 1 mentions ](https://www.g2.com/products/capgemini-services/reviews?filters%5Bsentiment_snippet%5D=2031279&qs=pros-and-cons#reviews) See Related User Reviews ![Rudy R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rudy R.") RR Rudy R. Enterprise (\> 1000 emp.) 4.0/5 "Worked almost 8 year with Capgemini's team" What do you like about Capgemini Services? They have big team, and a lot of resources. ##### 3. Teamwork Users value the **strong teamwork** at Capgemini Services, benefiting from a large team and extensive resources. [ See 1 mentions ](https://www.g2.com/products/capgemini-services/reviews?filters%5Bsentiment_snippet%5D=2031285&qs=pros-and-cons#reviews) See Related User Reviews ![Rudy R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rudy R.") RR Rudy R. Enterprise (\> 1000 emp.) 4.0/5 "Worked almost 8 year with Capgemini's team" What do you like about Capgemini Services? They have big team, and a lot of resources. ### Top Cons or Disadvantages of Capgemini Services ##### 1. Miscommunication Users face **communication difficulties** due to occasional outsourcing, affecting clarity and efficiency in service interactions. [ See 1 mentions ](https://www.g2.com/products/capgemini-services/reviews?filters%5Bsentiment_snippet%5D=2031286&qs=pros-and-cons#reviews) See Related User Reviews ![Rudy R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rudy R.") RR Rudy R. Enterprise (\> 1000 emp.) 4.0/5 "Worked almost 8 year with Capgemini's team" What do you dislike about Capgemini Services? sometime they do outsource in other countries, which can make some communication difficult. ##### 2. Outsourcing Issues Users find that **outsourcing issues** can lead to communication difficulties, impacting their overall experience with Capgemini Services. [ See 1 mentions ](https://www.g2.com/products/capgemini-services/reviews?filters%5Bsentiment_snippet%5D=2031277&qs=pros-and-cons#reviews) See Related User Reviews ![Rudy R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rudy R.") RR Rudy R. Enterprise (\> 1000 emp.) 4.0/5 "Worked almost 8 year with Capgemini's team" What do you dislike about Capgemini Services? sometime they do outsource in other countries, which can make some communication difficult. ##### 3. Poor Customer Support Users often face **communication difficulties** due to Capgemini Services occasionally outsourcing customer support to other countries. [ See 1 mentions ](https://www.g2.com/products/capgemini-services/reviews?filters%5Bsentiment_snippet%5D=2031287&qs=pros-and-cons#reviews) See Related User Reviews ![Rudy R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rudy R.") RR Rudy R. Enterprise (\> 1000 emp.) 4.0/5 "Worked almost 8 year with Capgemini's team" What do you dislike about Capgemini Services? sometime they do outsource in other countries, which can make some communication difficult. ## Top-Rated Alternatives [ ![Accenture](https://images.g2crowd.com/uploads/product/hd_favicon/1487565548/accenture.svg "Accenture") Accenture 4.2/5(107) ](https://www.g2.com/products/accenture/reviews) [ ![Cognizant](https://images.g2crowd.com/uploads/product/hd_favicon/1487565552/cognizant.svg "Cognizant") Cognizant 4.1/5(48) ](https://www.g2.com/products/cognizant/reviews) [ ![Wipro](https://images.g2crowd.com/uploads/product/hd_favicon/1487565552/wipro.svg "Wipro") Wipro 4.1/5(41) ](https://www.g2.com/products/wipro/reviews) [ View All Alternatives ](https://www.g2.com/products/capgemini-services/competitors/alternatives) ![Proby P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Proby P.") PP Proby P. Sr. Enterprise Storage Engineer Enterprise (\> 1000 emp.) 2/7/2017 "Highly suggest using them if you have a niche product or need a specific feature installed" 3.5/5 Describe the project or task Capgemini Services helped with: CRM-specific technology feature implementation. CG did the best in both RFP and project planning phases. They excelled in project implementation (specifically technology - Cloud and B2B, and reporting infrastructure.) Also they came in within budget and overall delivered a great service. However there was a limited project budget with a limited scope. Review collected by and hosted on G2.com. What do you like best about Capgemini Services? Great project management, great meeting presence and post-meeting updates, superb implementation, and they managed the budget well. Review collected by and hosted on G2.com. What do you dislike about Capgemini Services? It was a relatively specific feature request that was limited in scope. It feel like it'd be a huge challenge for them if the project was larger in scope and lasted multi-year with a various amount of requested features and functionality. Review collected by and hosted on G2.com. Recommendations to others considering Capgemini Services: They'll create a good SOW and project plan well. If they don't know, they'll engage partners who can help. Make sure you are close with their leaders as they can influence their technology leaders and speed things along. Don't be afraid to call meetings with them and request action items. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") PI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 10/26/2017 "Fantastic firm" 4.5/5 Describe the project or task Capgemini Services helped with: We used CapGemini on a project. They were very good in terms of assisting us with our business processes and archiving Review collected by and hosted on G2.com. What do you like best about Capgemini Services? Their help with an integrated SOP workflow. Review collected by and hosted on G2.com. What do you dislike about Capgemini Services? Nothing really comes to mind. Aside from price. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") AC Verified User in Computer & Network Security Mid-Market (51-1000 emp.) 1/31/2017 "Capgemini Consulting: Salesforce Division" 2/5 Describe the project or task Capgemini Services helped with: I was first aware of Capgemini through a conference in the Midwest. They came highly recommended but didn't succeed in our endeavor. Review collected by and hosted on G2.com. What do you like best about Capgemini Services? I liked the individuals on the project, they made the day to day operations workable. Their management is sub-par and young. They have the knowledge but the leadership and tone wasn't clear. Review collected by and hosted on G2.com. What do you dislike about Capgemini Services? Their ability to manage and communicate was absolutely horrid. We weren't able to accomplish certain phases due to the inability to clearly establish sprints. Our daily scrums weren't run properly nor did we run agile correctly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Oil & Energy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Oil & Energy") PO Verified User in Oil & Energy Mid-Market (51-1000 emp.) 1/4/2017 "Peoplesoft Consultant" 4/5 Describe the project or task Capgemini Services helped with: We implemented Peoplesoft FSCM/HCM for Capgemini Internal team. Modules included -Resource Management ,Capacity planning, HCM-employee self service Review collected by and hosted on G2.com. What do you like best about Capgemini Services? Everything is done with proper planning and resource allocation. Review collected by and hosted on G2.com. What do you dislike about Capgemini Services? Oracle support was not be friendly in resolving bugs, hence there was delay in completing the project on time. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Les A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Les A.") LA Les A. COMPUTER OPERATIONS SUPERVISOR Dairy Enterprise (\> 1000 emp.) 3/27/2014 "Mixed bag with outsourcing" 2/5 What do you like best about Capgemini Services? CapGemini offers a variety of sources for filling in areas that a company lacks. They have a large scope of assets to offer. Review collected by and hosted on G2.com. What do you dislike about Capgemini Services? Frequently transfer of knowledge and lacking experience within a company's scope means missing intricacies that you get with someone who has worked within a company for a number of years. depending on context this may be tolerable, but has shot us in the foot. Review collected by and hosted on G2.com. Recommendations to others considering Capgemini Services: CapGemini is a large workforce so consistency across the board is hit or miss. Some agents are very good and some lack, which is like any workforce. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Pharmaceuticals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Pharmaceuticals") PP Verified User in Pharmaceuticals Enterprise (\> 1000 emp.) 11/18/2013 "Solid company and services" 3.5/5 What do you like best about Capgemini Services? Expertise and flexiblity with offered services Review collected by and hosted on G2.com. What do you dislike about Capgemini Services? End of project "get it done so we can leave" Review collected by and hosted on G2.com. 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