The people! Every member of the team at Capacity that my team has ever met or engaged with on a project has been resourceful and a true pleasure to collaborate with! Timely responses, actively listening to and understanding what we're trying to accomplish, paired with their ability to share a tech forward vision for our goals has been a key to our successes partnering with Capacity! Review collected by and hosted on G2.com.

N/A. If you don't have dedicated internal resources to build out your knowledge base and add personality to your bot resources, you'll need to lean more heavily on Capacity's team for deployment. Not a negative to Capacity, but a general FYI to a potential client. Review collected by and hosted on G2.com.

While we love the product and its continued growth, the best part about Capacity is its people. From the CEO on down, they put the wants and needs of their customers first. They consistently seek feedback on how their product is performing and welcome suggestions on additional functionality to add to their roadmap. At its heart, Capacity is a tool that helps us provide better customer service to our customers and employees. The fact that customer service is so ingrained in the company's DNA gives them a huge leg up when developing the best product to do that. Review collected by and hosted on G2.com.

The one feature that Capacity does not have is the ability to do asset management, so if your company is looking for support desk software that can track your company's computers, printers, etc., this probably wouldn't be your choice. Review collected by and hosted on G2.com.

Capacity is so customizable for any industry. The tools they offer are valuable, and they always developing new ways to support businesses. The support you get from the team and how they take the customers' input benefits both parties. Not only is the chatbot helpful, but adding in all the workflows, automation, integrations, etc. allowed us to automate so many manual processes we had. Review collected by and hosted on G2.com.

The necessary steps it takes to set up Capacity requires dedicated time and effort by multiple parties on your team. It is not something that can be set up 'overnight,' but once done, it's awesome! It Review collected by and hosted on G2.com.

I love the personal attention that our company receives from Capacity. Every issue or request that we raise is promptly addressed. I love the number of integrations Capacity has with other systems. The amount of progress that Capacity has made in the past year is just incredible. Keep it up! Review collected by and hosted on G2.com.

Capacity's services are ever-evolving, and as such, there are features you might see in other (admittedly bloated) ticketing systems that are not yet available in Capacity. However, with the recent progress the company has made, its trajectory looks promising. Review collected by and hosted on G2.com.

The people are as good as the product, if not better! With amazing account executives, project managers, and ludicrously talented engineers, you're in good hands. With great listeners new features are added to their products constantly. Review collected by and hosted on G2.com.

The helpdesk platform is the only thing I could dislike, everything else is rock solid. And in fairness the helpdesk functions are getting better every sprint. Review collected by and hosted on G2.com.

So far, my favorite thing about Capacity is the ability to build a knowledge base. The knowledge base helps the requester get the answers they need immediately versus waiting on a live person for help. Review collected by and hosted on G2.com.

Improvements are constantly being made, and it can do a lot, but the platform is a bit slow from what I was used to working with on my previous platform. I would love to have the option to see other users who may be viewing the same ticket. Review collected by and hosted on G2.com.

My favorite thing is having all the client communication in one place. I was previously managing several inboxes and a separate live chat. I'm now generally spending less time on inbound messages and prospect questions, and in some cases, prospects get their questions answered before they even get to me.

We are also a big fan of the chat bot; it looks great and is easy to update. Review collected by and hosted on G2.com.

There is a lot to the platform, so I was a little lost right at the start. However, they keep making improvements to the user interface and have been publishing little guides for me so it is making things easier. Review collected by and hosted on G2.com.

Capacity's support team and the documentation they've created are the most helpful. Building our knowledge base and getting a chatbot on our website was straightforward. The platform's workflow tools and guided conversations are easy to use. Then plugging it into Slack changed the way our company works. It's wonderful to have the option to "ask Capacity" as a first stop to getting questions answered. Review collected by and hosted on G2.com.

Initially, we found their messaging to be a little broad. The product can do so many things and solve so many different problems that it was difficult to see how it could help US. Things became much clearer once we engaged with their team and told them our needs. Review collected by and hosted on G2.com.

I haven't launched a chat bot yet, but I got the helpdesk set up in under an hour. I configured a few settings, then routed my support address to Capacity, which allowed me to start answering tickets. It has been so much easier to customize than the service desk I had at my prior company. Review collected by and hosted on G2.com.

Our company is very focused on leveraging AI in every way we can, so I hope Capacity will soon use AI in all parts of the platform soon. Review collected by and hosted on G2.com.

Capacity was quick and easy to set-up! The transition from our previous support solution was seamless. Capacity's software has brought consistency and efficiency to our Whisp Support Team. Review collected by and hosted on G2.com.

To be honest, there isn't anything we dislike. Our feedback to the Capacity team regarding things we'd like to see is either welcomed and addressed or already part of their roadmap. We are excited to see what is to come! Review collected by and hosted on G2.com.