--- title: Capacity Reviews meta\_title: 'Capacity Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 106 reviews by the users' company size, role or industry to find out how Capacity works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 106 scale: '5' date\_modified: '2026-08-11' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- ### Capacity Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Capacity **very easy to use** , with customizable features and helpful support enhancing their experience. [(7 mentions)](https://www.g2.com/products/capacity/reviews?filters%5Bsentiment_snippet%5D=1774503&qs=pros-and-cons#reviews) Users praise the **exceptional support team** at Capacity, enhancing collaboration and fostering successful project outcomes. [(7 mentions)](https://www.g2.com/products/capacity/reviews?filters%5Bsentiment_snippet%5D=1774721&qs=pros-and-cons#reviews) Users value the **efficiency** of Capacity, enjoying streamlined workflows and significant time savings in communication. [(6 mentions)](https://www.g2.com/products/capacity/reviews?filters%5Bsentiment_snippet%5D=2109406&qs=pros-and-cons#reviews) Users highlight the **exceptional customer support** at Capacity, making collaboration seamless and enhancing overall experience. [(5 mentions)](https://www.g2.com/products/capacity/reviews?filters%5Bsentiment_snippet%5D=1775992&qs=pros-and-cons#reviews) Users praise the **easy setup** of Capacity, making transitions seamless and enhancing overall efficiency in support processes. [(5 mentions)](https://www.g2.com/products/capacity/reviews?filters%5Bsentiment_snippet%5D=1775260&qs=pros-and-cons#reviews) Users note that the **complex setup** of Capacity requires significant time and planning for effective implementation. [(2 mentions)](https://www.g2.com/products/capacity/reviews?filters%5Bsentiment_snippet%5D=2508834&qs=pros-and-cons#reviews) Users find the **difficult setup** of Capacity requires significant time and a dedicated team for successful implementation. [(2 mentions)](https://www.g2.com/products/capacity/reviews?filters%5Bsentiment_snippet%5D=2508703&qs=pros-and-cons#reviews) Users point out the **inadequate features** of Capacity, specifically lacking essential tools like asset management. [(2 mentions)](https://www.g2.com/products/capacity/reviews?filters%5Bsentiment_snippet%5D=2109707&qs=pros-and-cons#reviews) Users find the **lack of features** in Capacity, such as asset management, limits its effectiveness for their needs. [(2 mentions)](https://www.g2.com/products/capacity/reviews?filters%5Bsentiment_snippet%5D=1775772&qs=pros-and-cons#reviews) Users note a significant **learning curve** with Capacity, requiring time and proper guidance for effective setup. [(2 mentions)](https://www.g2.com/products/capacity/reviews?filters%5Bsentiment_snippet%5D=2109580&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Capacity ##### 1. Ease of Use Users find Capacity **very easy to use** , with customizable features and helpful support enhancing their experience. [ See 7 mentions ](https://www.g2.com/products/capacity/reviews?filters%5Bsentiment_snippet%5D=1774503&qs=pros-and-cons#reviews) See Related User Reviews RM Ryan M. Mid-Market (51-1000 emp.) 3.5/5 "Not an exciting category, but it does the job" What do you like about Capacity? Very simple to use. Customizable as needed. CS Celeste S. Mid-Market (51-1000 emp.) 5.0/5 "Very good handling, reliable, good chatbot with excellent grip on the website" What do you like about Capacity? The functions that I liked the most are the instant conversation and the message history. It was easy to integrate into our website. ##### 2. Helpful Users praise the **exceptional support team** at Capacity, enhancing collaboration and fostering successful project outcomes. [ See 7 mentions ](https://www.g2.com/products/capacity/reviews?filters%5Bsentiment_snippet%5D=1774721&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Small-Business (50 or fewer emp.) 5.0/5 "Solid product and the support team to match." What do you like about Capacity? Capacity's support team and the documentation they've created are the most helpful. Building our knowledge base and getting a chatbot on our website w FH Faith H. Small-Business (50 or fewer emp.) 5.0/5 "Make the most out of your people by automating mundane questions!" What do you like about Capacity? The efficiencies we gain have allowed us to elevate the way we use our employees. Plus they have greater job satisfaction by taking mundane inquiries ##### 3. Efficiency Users value the **efficiency** of Capacity, enjoying streamlined workflows and significant time savings in communication. [ See 6 mentions ](https://www.g2.com/products/capacity/reviews?filters%5Bsentiment_snippet%5D=2109406&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Small-Business (50 or fewer emp.) 5.0/5 "Solid product and the support team to match." What do you like about Capacity? Capacity's support team and the documentation they've created are the most helpful. Building our knowledge base and getting a chatbot on our website w FH Faith H. Small-Business (50 or fewer emp.) 5.0/5 "Make the most out of your people by automating mundane questions!" What do you like about Capacity? The efficiencies we gain have allowed us to elevate the way we use our employees. Plus they have greater job satisfaction by taking mundane inquiries ##### 4. Customer Support Users highlight the **exceptional customer support** at Capacity, making collaboration seamless and enhancing overall experience. [ See 5 mentions ](https://www.g2.com/products/capacity/reviews?filters%5Bsentiment_snippet%5D=1775992&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Small-Business (50 or fewer emp.) 5.0/5 "Solid product and the support team to match." What do you like about Capacity? Capacity's support team and the documentation they've created are the most helpful. Building our knowledge base and getting a chatbot on our website w ![Thomas G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thomas G.") TG Thomas G. Small-Business (50 or fewer emp.) 5.0/5 "Capacity Truly Empowers Teams To Do Their Best Work!" What do you like about Capacity? The people! Every member of the team at Capacity that my team has ever met or engaged with on a project has been resourceful and a true pleasure to c ##### 5. Easy Setup Users praise the **easy setup** of Capacity, making transitions seamless and enhancing overall efficiency in support processes. [ See 5 mentions ](https://www.g2.com/products/capacity/reviews?filters%5Bsentiment_snippet%5D=1775260&qs=pros-and-cons#reviews) See Related User Reviews CS Celeste S. Mid-Market (51-1000 emp.) 5.0/5 "Very good handling, reliable, good chatbot with excellent grip on the website" What do you like about Capacity? The functions that I liked the most are the instant conversation and the message history. It was easy to integrate into our website. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Small-Business (50 or fewer emp.) 5.0/5 "Solid product and the support team to match." What do you like about Capacity? Capacity's support team and the documentation they've created are the most helpful. Building our knowledge base and getting a chatbot on our website w ### 5 Cons or Disadvantages of Capacity ##### 1. Complex Setup Users note that the **complex setup** of Capacity requires significant time and planning for effective implementation. [ See 2 mentions ](https://www.g2.com/products/capacity/reviews?filters%5Bsentiment_snippet%5D=2508834&qs=pros-and-cons#reviews) See Related User Reviews FH Faith H. Small-Business (50 or fewer emp.) 5.0/5 "Make the most out of your people by automating mundane questions!" What do you dislike about Capacity? It's a necessary part of getting the best result, but setting up the Knowledge Base takes some time. Dedicate a person to it right in the beginning a DW David W. Mid-Market (51-1000 emp.) 5.0/5 "Great AI tool that users love" What do you dislike about Capacity? Don't underestimate the amount of time it will take to get Capacity set up. Be sure that you have a well-rounded implementation team with stakeholder ##### 2. Difficult Setup Users find the **difficult setup** of Capacity requires significant time and a dedicated team for successful implementation. [ See 2 mentions ](https://www.g2.com/products/capacity/reviews?filters%5Bsentiment_snippet%5D=2508703&qs=pros-and-cons#reviews) See Related User Reviews FH Faith H. Small-Business (50 or fewer emp.) 5.0/5 "Make the most out of your people by automating mundane questions!" What do you dislike about Capacity? It's a necessary part of getting the best result, but setting up the Knowledge Base takes some time. Dedicate a person to it right in the beginning a DW David W. Mid-Market (51-1000 emp.) 5.0/5 "Great AI tool that users love" What do you dislike about Capacity? Don't underestimate the amount of time it will take to get Capacity set up. Be sure that you have a well-rounded implementation team with stakeholder ##### 3. Inadequate Features Users point out the **inadequate features** of Capacity, specifically lacking essential tools like asset management. [ See 2 mentions ](https://www.g2.com/products/capacity/reviews?filters%5Bsentiment_snippet%5D=2109707&qs=pros-and-cons#reviews) See Related User Reviews HW Heather W. Enterprise (\> 1000 emp.) 5.0/5 "A pleasant transition" What do you dislike about Capacity? We have a current wish list of things to have improved upon - the ability to see others inside of the system so as to not work over one another is a b ![Christopher R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christopher R.") CR Christopher R. Enterprise (\> 1000 emp.) 5.0/5 "Capacity Support Automation Review" What do you dislike about Capacity? The one feature that Capacity does not have is the ability to do asset management, so if your company is looking for support desk software that can tr ##### 4. Lack of Features Users find the **lack of features** in Capacity, such as asset management, limits its effectiveness for their needs. [ See 2 mentions ](https://www.g2.com/products/capacity/reviews?filters%5Bsentiment_snippet%5D=1775772&qs=pros-and-cons#reviews) See Related User Reviews HW Heather W. Enterprise (\> 1000 emp.) 5.0/5 "A pleasant transition" What do you dislike about Capacity? We have a current wish list of things to have improved upon - the ability to see others inside of the system so as to not work over one another is a b ![Christopher R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christopher R.") CR Christopher R. Enterprise (\> 1000 emp.) 5.0/5 "Capacity Support Automation Review" What do you dislike about Capacity? The one feature that Capacity does not have is the ability to do asset management, so if your company is looking for support desk software that can tr ##### 5. Learning Curve Users note a significant **learning curve** with Capacity, requiring time and proper guidance for effective setup. [ See 2 mentions ](https://www.g2.com/products/capacity/reviews?filters%5Bsentiment_snippet%5D=2109580&qs=pros-and-cons#reviews) See Related User Reviews DW David W. Mid-Market (51-1000 emp.) 5.0/5 "Great AI tool that users love" What do you dislike about Capacity? Don't underestimate the amount of time it will take to get Capacity set up. Be sure that you have a well-rounded implementation team with stakeholder AW Ali W. Small-Business (50 or fewer emp.) 5.0/5 "Great helpdesk and bot" What do you dislike about Capacity? There is a lot to the platform, so I was a little lost right at the start. However, they keep making improvements to the user interface and have been ## Top-Rated Alternatives [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/capacity/competitors/alternatives) ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 4/5/2023 "Capacity has been a great tool for our staff to find answers more quickly" 4.5/5 What do you like best about Capacity? It has allowed us to create an easy solution to drive our staff to information and guides we had already created. We have been able to provide more detailed information for them by ensuring they can see all of the relevant guides/rules in one place when they ask a question. It has also been very useful for our new hires to find basic answers quickly when learning to use our systems. Review collected by and hosted on G2.com. What do you dislike about Capacity? The refresh rates and search features in the CoPilot console are frustrating. Review collected by and hosted on G2.com. What problems is Capacity solving and how is that benefiting you? Allowing staff to find some answers on their own that they previously had to wait for a reply or hunt for. It has been very beneficial for new hires to find basic 'how to' guides that they previously had to wait for someone to help them with. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic KG Koren G. Mid-Market (51-1000 emp.) 4/17/2023 "Great knowledge base and chatbot solution" 5/5 What do you like best about Capacity? We have been partners for almost 4 years and have implemented several of their solutions. Capacity is constantly making technology improvements/upgrades to their already intuitive platform. LOVE the Capacity team! Review collected by and hosted on G2.com. What do you dislike about Capacity? Anything we have been dissatisfied about has been brought to the team, and a solution has been provided. Review collected by and hosted on G2.com. What problems is Capacity solving and how is that benefiting you? Website tool for quick searches or answers to questions, the ability to offer live chat, ticketing system, gathering marketing information or data around member needs, internal knowledgebase to improve member experience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Dave C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dave C.") DC Dave C. Co-Founder Small-Business (50 or fewer emp.) 4/10/2023 "Comprehensive and user-friendly back-end for managing a knowledge base for an AI chatbot" 5/5 What do you like best about Capacity? Automation of the question answering on our website saves us a ton of time and money. It also helps keep information consistent from user to user via source control. Review collected by and hosted on G2.com. What do you dislike about Capacity? The pricing and packages used to be a bit much, but lately they have been revamping with more transparency and it's looking like it's on parity with other SaaS offerings. Review collected by and hosted on G2.com. What problems is Capacity solving and how is that benefiting you? Answering questions on our website. And if it can't, it creates a ticket in the system for human followup later. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AM Amy M. Mid-Market (51-1000 emp.) 4/10/2023 "Capacity is the BEST!" 5/5 What do you like best about Capacity? Capacity has been a fantastic platform and best decision for our company to roll out to our staff. We have many users who have adapted to using the chatbot to get answers to all their questions. The Capacity Team have been great to work with and they are constantly looking for ways to improve and make the system user-friendly. It took a lot of work to get the Q&A built out, but it's worth all the time put into this project. We love it!! Review collected by and hosted on G2.com. What do you dislike about Capacity? I don't really have anything negative to say. I know they are working on making the email interceptor better as an alternative option to ask questions instead of the chatbox Review collected by and hosted on G2.com. What problems is Capacity solving and how is that benefiting you? Email interceptor Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") AB Verified User in Banking Mid-Market (51-1000 emp.) 4/7/2023 "Great product to help manage information, complex processes and questions from the field!" 5/5 What do you like best about Capacity? I love how it streamlines complex processes. There is no need for someone to send emails to every department and constantly check up. They can start a workflow and let Capacity handle it from there. Review collected by and hosted on G2.com. What do you dislike about Capacity? The only thing I don't love right now is creating views that only I, as the user, can see instead of all users. I heard that was on the roadmap to update, though. Review collected by and hosted on G2.com. What problems is Capacity solving and how is that benefiting you? We have a workflow that starts on one day, but we have to finish part of the project 30 days after that. We now need to set reminders that can get missed, so having something that automatically adds a task for us at the correct time is helpful. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jon G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jon G.") JG Jon G. Small-Business (50 or fewer emp.) 5/1/2023 "All around great experience" 5/5 What do you like best about Capacity? I work on the Account Management team at a marketing agency, and we use Capacity for some of our clients. We always highly recommend their product because we know it is easy to use, highly effective, and comes with great customer service. All of our clients have always been extremely happy with their decision to implement Capacity. Review collected by and hosted on G2.com. What do you dislike about Capacity? I have been using Capacity across several clients, and we have never had any issues. Review collected by and hosted on G2.com. What problems is Capacity solving and how is that benefiting you? Capacity is able to make any website feel instantly more interactive, and helps the user find what they are looking for faster, which can lead to more sales, and/or happier clients. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic DW David W. Mid-Market (51-1000 emp.) 4/11/2023 "Great AI tool that users love" 5/5 What do you like best about Capacity? Our users love that Capacity is hooked directly to our Loan Origination System (LOS); this integration allows our users to have fast access to loan status or other relevant loan information. Review collected by and hosted on G2.com. What do you dislike about Capacity? Don't underestimate the amount of time it will take to get Capacity set up. Be sure that you have a well-rounded implementation team with stakeholder buy-in before starting your Capacity adventure. Review collected by and hosted on G2.com. What problems is Capacity solving and how is that benefiting you? Capacity gives our users a central location to find answers to common questions that may have source documentation from various locations. Capacity also enables us to use automated workflows within the chatbot that will allow users to do more self-service tasks without having to contact our various help desks. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Ken A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ken A.") KA Ken A. Technical Project Manager Enterprise (\> 1000 emp.) 4/11/2023 "Capacity for Knowledgebase and Ticketing" 5/5 What do you like best about Capacity? I'm in the middle of a first time deployment for Capacity Knowledgebase and ticketing system. The support that I've received in the buidout has bee n tremendous. Everyone that I've worked with has been very accomodating, knowledgable and eager to help. Review collected by and hosted on G2.com. What do you dislike about Capacity? None so far. Everything on the project has gone very well. Review collected by and hosted on G2.com. What problems is Capacity solving and how is that benefiting you? We're trying to cut down on the number of redundant questions that our support personnel field on a daily basis. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic FH Faith H. Small-Business (50 or fewer emp.) 5/1/2023 "Make the most out of your people by automating mundane questions!" 5/5 What do you like best about Capacity? The efficiencies we gain have allowed us to elevate the way we use our employees. Plus they have greater job satisfaction by taking mundane inquiries off their plate and out of their inbox. Review collected by and hosted on G2.com. What do you dislike about Capacity? It's a necessary part of getting the best result, but setting up the Knowledge Base takes some time. Dedicate a person to it right in the beginning and get it out of the way! Review collected by and hosted on G2.com. What problems is Capacity solving and how is that benefiting you? Answering repetitive questions of our clients and our team. Setting up meetings for our conferences. We're a small team and every minute counts. Capacity saves us time! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") UH Verified User in Higher Education Mid-Market (51-1000 emp.) 4/10/2023 "Great product, Excellent service!" 5/5 What do you like best about Capacity? The service level received from Capacity is second to none. Sammie has been our specific contact and she goes above and beyond. She knows our organization and works with us to build solutions that truly work for our customers. Review collected by and hosted on G2.com. What do you dislike about Capacity? The biggest hurdle was working in multiple systems (and is for many products we use). The co-pilot is a strong tool, but it was difficult to get our end users in another product to know what to respond to and what questions weren't matching with knowledge appropriately. Review collected by and hosted on G2.com. What problems is Capacity solving and how is that benefiting you? Capacity is helping decrease our call volume. This gets better with each new skill we build out. Review collected by and hosted on G2.com. 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