We really appreciated the Canvs team's commitment to helping us out on a tight turnaround project. Their willingness to bear with us through a high pressure situation was extremely appreciated. And we also appreciated Jenna's attentitiveness and explanation of the G2 product. Review collected by and hosted on G2.com.

We are still evaluating the product on a use-case basis. The original use-case tested did not deliver optimal results compared with my team's manual review. Review collected by and hosted on G2.com.

I love using the AI assistant the most as I can customize what I need from the data Review collected by and hosted on G2.com.

One problem I found when using the AI assistant was the insights it gave out were repetitive and every time I asked the same question more than one time, it would give me different answers, which raised my concern in the accuracy of its analysis Review collected by and hosted on G2.com.

I love the AI-assisted stories generated by canvs! It is so easy to use. I can ask the AI feature a question related to my project and data set and it provides a well-written summary. Whether it be related to product attributes, benefits or sentiment, the AI feature is well-developed enough to make sense of my verbatims, in a very short period of time! I've experimented and found that using filters in combination with the AI feature produces valuable summaries to include in my reports. I can export the summaries, or just do a simple cut and paste. Review collected by and hosted on G2.com.

I do have to make sure that I am using the appropriate filters when I am building out my dataset so that the questions I ask on canvs AI will be based on the corresponding data. It's not necessarily a dislike - just putting in the time to plan which information to include in my data set so that I can uncover rich insights! Review collected by and hosted on G2.com.

How insightful the program is and it's ability to provide a qualitative analysis of large open ended text feedback data. Review collected by and hosted on G2.com.

When the program is analyzing big bulks of data, it tends to be slow and glitchy to the point that it can become frustrating. Review collected by and hosted on G2.com.

1. Canvs has a great AI on its own that is always improving. However, the ability to write rules using easily understandable boolean logic allows the feedback to be categorized exactly the way you want with high accuracy all in one elegant formula.

2. The support team is absolutely amazing! Chat is always available and helpful, but if a deeper discussion is needed Canvs will pull any and all necessary team members to provide details on the platform.

3. I was skeptical of 42 emotions and was used to the traditional positive, neutral, and negative sentiments, but the difference between annoyance and anger or joy and ecstasy provides a humanized detail that resonates with our senior leadership on a more personal level. Having the alternate emotional frameworks allows for a more summarized emotional state if 42 is overwhelming.

4. Not being directly integrated with a survey management program seemed cumbersome at first, but now we see the level of flexibility it provides us when any raw feedback can be uploaded from any platform with an export function.

5. Canvs has showed continuous effort to imrove their product and has added many new key features such as trendline visuals and the ability to re-process your updated rules to past uploads. Review collected by and hosted on G2.com.

As much as I love writing rules in Canvs, the more complicated the rule is the slower the rule builder becomes, and for me, I tend to feel that lag sooner than I'd like. Review collected by and hosted on G2.com.

My favorite feature is the AI Story Assist, which queries your data and is like ChatGPT but your your unique dataset. It provides helpful summaries that explain the data and the key findings in a quick and digestible way. This was a great tool and selling point for our team and clients.

It is helpful that Canvs AI also allowed us to upload multiple datasets and we could look at the data at different levels for analysus (total vs question level). It provided graphs with trends and supports findings with callouts. For a complex study with a lot of data we were able to harness it all in one place. Review collected by and hosted on G2.com.

Some of the UI was not as intutive for me while I was trying to use the platform. Our rep was great and walked me through demos and trials several times. It easy less easy to adjust themes - findings the place to do so and making the changes at first.

I also ran into some issues with some of the themes themselves - the themes would play back the question text, instead of findings the areas of interest I needed. It didn't drill down to the level I was looking for, but with some reprocessing we were able to get it much closer. Review collected by and hosted on G2.com.

The ease with which we were able to get up and running with large data sets for Canvs.AI to start analyzing was very impressive. In addition, Canvs provided training for my team and had a high-touch approach when taking on a new client.

The ability to distill 7-8K records of qualitative data into meaningful categories and allow us to start framing up potential solutions and opportunities saved us many, many, person-hours. We were shocked at how much time this saved the team in terms of what it would take to do this manually.

We look forward to continuing to use this outstanding platform! Review collected by and hosted on G2.com.

No downsides per se, but eager to see what future capabilities that Canvs.AI can provide. There are lots of potential ways in which this kind of tool can be used. Review collected by and hosted on G2.com.

As our team continues to leverage CANVS, one of the things that is most impressive is the array of features that continue to be added to the platform. The ability to connect social platforms for social content monitoring is really, really easy to use and keeps things easily integrated to our overall process.

Another thing that I should point out was how great the onboarding process was and how strongly our team feels supported by our CANVS account team. We're regularly in contact with them to discuss functionality and how to improve our usage of CANVS. It was easy to get started using for our team, and as the features come on board, it continues to be easy to learn how to best leverage them for our projects. Using CANVS in our projects has made a world's of difference. Review collected by and hosted on G2.com.

I have yet to find anything that I don't like about CANVS and I'm using it on a regular basis. Review collected by and hosted on G2.com.

The timeline aspect, placed into buckets, coincides with other insights. Review collected by and hosted on G2.com.

Unlikely to be used for my existing reports. Review collected by and hosted on G2.com.

I like the AI summarizing quickly and efficiently and the overall look of the app Review collected by and hosted on G2.com.

Uploading a file - sometimes it takes a long time to upload - even 2 hours. When using rules it can take even longer. Review collected by and hosted on G2.com.