Canvs has made analysis of open ended text data so much easier and allowed us to dive deeper with our customers. I'm loving the storyAssist feature. They have continued to evolve the functions and no storyAsssit can provide narrative including demographic call outs. Review collected by and hosted on G2.com.

I love everything, but want more features! It would be great if the StoryAssist feature could give responses by variables/demos/etc. *Update as of 5/20/24 they have implemented my reccomendation of more features showing how they truly take feedback back to the product team to evolve the offering. Review collected by and hosted on G2.com.

Canvs AI is helpful for processing verbatims from consumer studies, rather than relying on someone manually coding this data. I like being able to upload the data myself, filter through responses and re-code as needed, and export as pivot tables or tree maps. Review collected by and hosted on G2.com.

A few things I wish we could do are:

- allow clients we share the page with to ask questions of the AI Story Assist (they cannot currently do this, so they have to email me to ask me to ask the AI questions)

- change names of filters/items in the filter (such as sample names) after the data set is uploaded to Canvs

- edit the tree maps within Canvs. Currently, I export and then do quite a bit of editing in PowerPoint so they fit the client's report template, and it would be nice to be able to do this within Canvs

- be able to export a pivot table of topics, as I feel like this is closer to what our clients are looking for than the nets/codes output Review collected by and hosted on G2.com.

Saves a bit of time in that I don't have to go through so many texts myself; responsive customer support team Review collected by and hosted on G2.com.

Buggy software that automatically changes the nets and codes from month to month. Hard to get consistency on the platform Review collected by and hosted on G2.com.

I like that I'm able to view specific and verbatim tweets. Review collected by and hosted on G2.com.

Doesn't seem like it's able to detect sarcasm in the verbatims. Review collected by and hosted on G2.com.

Quality text analysis that saves our team considerable amount of time in qualitative analysis of open ends.

Effective capture of summaries for a quick snapshot.

Easy upload of files that minimizes overall lift.

Customer support is very effect and responsive. Review collected by and hosted on G2.com.

The user interface is not as user friendlt as it could be.

Also would love it if it could be extended to transcripts (IDIs and Focus Groups) -- huge pain for us at the moment since we spend time orienting transcripts into excel cells (time consuming) and would love if Canvs could meet this need for us. Review collected by and hosted on G2.com.

I absolutely love using Canvs AI! It has cut my open-end coding time down by so much. I can easily pull out key themes and topics from massive lists of open ended survey responses. The Story Assist feature is also extremely helpful as it can generate an overview of responses and see trends. Review collected by and hosted on G2.com.

The only thing I would like to see from Canvs AI in the future is some sort of data analysis (quant) tool or feature built into the platform. This would make Canvs a one-stop-shop for data analysis needs. Everything else has been superb so far and exceeded my expectations. Review collected by and hosted on G2.com.

Having Canvs AI has made including more open-ended questions in the research I do for my customers so much easier - and because of that, I get better insights. Emotional ones that help me craft strategy and messaging that works for my clients.

The new AI Story features have really saved me time too. Canvs AI is always innovating and improving their product, which I really appreciate.

I've had great support well beyond implementation. I'm able to get 1:1 support from the same person every time. Review collected by and hosted on G2.com.

It's a big platform with lots to learn, but I have a ton of support. Make sure you give yourself time to learn. Review collected by and hosted on G2.com.

Coding is made pretty simple for our monthly/quarterly trackers. nothing ever really changes with our codes so the process is easy. the platform is user friendly for the most part. Review collected by and hosted on G2.com.

The AI doesn't learn and improve overtime like other AI coding platforms. There are always no codes, and have to manually code. Also doesn't automatically check for misspelling. Review collected by and hosted on G2.com.

ASA 2.0 is really the star of the show—the AI assistant. I love that it includes prompts to help you dive deeper into the data, and it has the ability to create charts and graphs. Review collected by and hosted on G2.com.

I don't currently have any dislikes—I've only been in the platform for 2 months, so I am a new user. Review collected by and hosted on G2.com.

I love being able to qualtify sentiment across social platforms. Also find ASA to be extremely useful in creating topline key takeaway bullets and summarizing the emotions and including supporting quotes for added context. Review collected by and hosted on G2.com.

The downside is the level of accuracy the tool is able to achieve in grouping comments that fall under a given emotion/sentiment. While it helps streamline the process, I still find that a lot of manual coding takes place on the back end to more accurately differentiate between positive, nuetral and negative emotions. Review collected by and hosted on G2.com.