Anuj G.
AG
Anuj G.
Director - Partnerships
Mid-Market (51-1000 emp.)
"Great tool to get customer feedback and prioritize feature requests"
4.5/5
What do you like best about Canny?

Trbedinf feature posts and the ability to upvote and add comments to features already requested by other customers of the product Review collected by and hosted on G2.com.

What do you dislike about Canny?

Nothing really. I love using the product Review collected by and hosted on G2.com.

Response from Julia Valade of Canny
Edit edit

Hi Anuj,

Thank you for taking the time to share your experience with Canny. We love hearing that you find the trending feature posts and the ability to upvote and comment on existing requests particularly useful. It's great to know these features are helping to foster engagement and collaboration among your customers.

We are so happy you love using our product and haven't encountered any significant downsides. However, if you ever have any feedback or ideas on how we can improve our product, please do let us know! Your feedback is incredibly important.

Thank you again for your partnership!

Warm regards,

Julia

Jacob M.
JM
Jacob M.
Product designer
Mid-Market (51-1000 emp.)
"Canny's a great tool for continuous feedback"
4/5
What do you like best about Canny?

It's a great tool for passive feedback, once it's set up it'll run by itself and gather good product insights. Review collected by and hosted on G2.com.

What do you dislike about Canny?

Once you're running, if you have a large user base, it's easy for ideas to be duplicated or lost in the noise if you aren't actively moderating it. Review collected by and hosted on G2.com.

Response from Kaman Hui of Canny
Edit edit

Hi Jacob,

Thank you for leaving a review! So glad to hear that Canny was great for collecting continuous feedback and gathering product insights for your company.

I have noted your feedback with our team. Appreciate you sharing as we're always working on making Canny better.

If you ever need help getting more out of Canny, please do not hesitate to reach out. We’d love to assist you!

Cheers,

Kaman

Laurynas A.
LA
Laurynas A.
Customer Insights Manager
Mid-Market (51-1000 emp.)
"A collection of feedback"
4/5
What do you like best about Canny?

The fact that the users can engage in discussions about one anothers' requests. Also the fact that users can see content geenrated by others and in turn either upvote it, or think of something else. Review collected by and hosted on G2.com.

What do you dislike about Canny?

Changelog creation space is slightly limited and also once you get into thousands of requests the current filtering capabilities are somewhat limited to make work effective. Review collected by and hosted on G2.com.

Response from Kaman Hui of Canny
Edit edit

Hi Laurynas,

Thank you for taking the time to leave us a review! So glad to hear your users are engaging with requests by others in Canny.

We appreciate your feedback regarding our changelog creation space, and have shared it with the team. If you ever need support getting more out of Canny, please don't hesitate to reach out!

Cheers,

Kaman

Michael C.
MC
Michael C.
Small-Business (50 or fewer emp.)
"Excellent feedback tool. Would recommend to any business."
0/5
What do you like best about Canny?

The tool itself is helpful, but the support is not. Review collected by and hosted on G2.com.

What do you dislike about Canny?

AI automated support team, lack of flexibility for early Canny evangelists. Review collected by and hosted on G2.com.

Response from Kaman Hui of Canny
Edit edit

Hi Michael,

Thank you for your lovely review! So glad to hear that feedback management has been easy for you, and that you would recommend Canny to any business!

We appreciate you taking the time to share your experience.

Cheers,

Kaman

Manny R.
MR
Manny R.
CTO
Small-Business (50 or fewer emp.)
"Easy feedback collection"
5/5
What do you like best about Canny?

It's super easy to setup and start using it. It's made collecting feedback from different parties super simple Review collected by and hosted on G2.com.

What do you dislike about Canny?

I wish there were templates for best practices on feedback collection Review collected by and hosted on G2.com.

Response from Kaman Hui of Canny
Edit edit

Hi Manny,

Thank you for taking the time to leave us a review, really appreciate it!

Glad to hear the initial setup was easy, and that feedback collection is now much simpler for your team! We don't have templates, but we do have a few blog posts and a guide for best practices on user feedback. Here they are:

- Ultimate guide to effective feedback programs (https://canny.io/blog/feedback-programs/)

- How to write engaging customer feedback emails (https://canny.io/blog/customer-feedback-emails/)

- How to use customer feedback in product development (https://canny.io/blog/customer-feedback-in-product-development/)

- Free 'Being Canny' guide (https://go.canny.io/being-canny-guide/)

Hope these help!

Cheers,

Kaman

Verified User in Computer Software
AC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Smooth experience from start to finish"
4/5
What do you like best about Canny?

Ease of use, importing in data easily and customer support. Review collected by and hosted on G2.com.

What do you dislike about Canny?

Nothing found so far - but it would be great to be able to hide the 'Title' of posts in general as clients send us feedback and they would enter all details together in a comment - so the title would be generic. Review collected by and hosted on G2.com.

Response from Kaman Hui of Canny
Edit edit

Hi,

Thank you for leaving a review! So glad to hear that Canny was easy to use and our customer support has been helpful!

I have noted your feedback with our team. Appreciate you sharing as we're always working on making Canny better.

If you ever need help getting more out of the platform, please do not hesitate to reach out. We’d love to assist you!

Cheers,

Kaman

Monica V.
MV
Monica V.
Work Planning and Control
Enterprise (> 1000 emp.)
"Canny is great for our users!"
4/5
What do you like best about Canny?

very easy for the users to leave their feedback Review collected by and hosted on G2.com.

What do you dislike about Canny?

Canny is really a straight line for what they want you to do, there's not much room for deviation especially from the backend Review collected by and hosted on G2.com.

Response from Julia Valade of Canny
Edit edit

Hi Monica,

Thank you for sharing! We're so happy to hear that Canny has proven helpful in streamlining your customers' feedback.

I have noted your feedback with our team but would love to learn more about how we can become more flexible on the back end. Your suggestions are incredibly important as we continue to enhance our platform.

Thank you again for your review and for being a part of our Canny family!

Warm regards,

Julia

Lee F.
LF
Lee F.
Small-Business (50 or fewer emp.)
"A great Product owners tool!"
5/5
What do you like best about Canny?

Easy to create new posts, view exisiting and upvote on items, keeps a single source of truth for customers and internal staff requests. Review collected by and hosted on G2.com.

What do you dislike about Canny?

Only thing would be to allow more than one integration with the free plan. Review collected by and hosted on G2.com.

Response from Kaman Hui of Canny
Edit edit

Hi Lee,

Thank you for your 5-star review! We are so happy to hear that Canny is the single source of truth for all your external and internal requests.

Appreciate you taking the time to share your experience with us.

Cheers!

Kaman

PV
Preston V.
Small-Business (50 or fewer emp.)
"CleverCase loves Canny!"
5/5
What do you like best about Canny?

It's seemless integration into our existing infrastructure making it all look like one application. Review collected by and hosted on G2.com.

What do you dislike about Canny?

Nothing at all, we are very please with the value and functionality. Review collected by and hosted on G2.com.

Response from Kaman Hui of Canny
Edit edit

Hi Preston,

Thank you for your 5-star review! We appreciate you taking the time to share your experience. So glad to hear the integration is seamless and working well with your existing infrastructure!

Cheers,

Kaman

Corie K.
CK
Corie K.
Mid-Market (51-1000 emp.)
"Makes soliciting feedback easy. Roadmap feature is a bit more work to adopt."
4.5/5
What do you like best about Canny?

I like that you can tie feedback back to a user or account to see how many users/accounts it affects and tie that back to different criteria of each (like TCV, size, etc) -- I also like that clients and prospects can upvote feature requests so that we have a better idea of market demand. Review collected by and hosted on G2.com.

What do you dislike about Canny?

I find that because feedback comes in un-uniform format that it becomes a little more work/tricky to use it's Roadmap feature. Roadmaps typically are higher level than the individual posts and the Roadmap feature on Canny can begin to look long if there isn't someone strategically managing, merging and editing the posts. Review collected by and hosted on G2.com.

Response from Kaman Hui of Canny
Edit edit

Hi Corie,

Thank you for taking the time to leave a review! So glad to hear Canny made soliciting feedback easy for you.

We appreciate your feedback on our roadmap feature. I've passed it along to our team. Otherwise, if you ever need support getting more out of Canny, please shoot us a message, we'd love to help!

Cheers,

Kaman