Simone D.
SD
Simone D.
Small-Business (50 or fewer emp.)
"Great experience"
5/5
What do you like best about Canny?

The suggest feature dashboard that can be installed inside your application admin panel.

The fact there is a free tier available. Review collected by and hosted on G2.com.

What do you dislike about Canny?

For now I didn't find anything I dislike. Review collected by and hosted on G2.com.

Response from Kaman Hui of Canny
Edit edit

Hi Simone,

Thank you for your 5-star review! We really appreciate you taking the time to share your experience.

So glad to hear that you are enjoying our Free plan and our public roadmap.

If you ever need help getting more out of Canny, please do not hesitate to reach out. We’d love to help!

Cheers,

Kaman

Kevin T.
KT
Kevin T.
CEO
Small-Business (50 or fewer emp.)
"Works great"
5/5
What do you like best about Canny?

Upvote, slack integration, tags like in progress, company email restriction Review collected by and hosted on G2.com.

What do you dislike about Canny?

Nothing works great. I have no complaints Review collected by and hosted on G2.com.

Response from Kaman Hui of Canny
Edit edit

Hi Kevin,

Thanks for taking the time to leave us a review! So glad to hear you're enjoying some of our most popular functionalities like feature upvote and the slack integration.

If you ever need help getting more out of Canny, please don't hesitate to reach out. We'd love to help.

Cheers,

Kaman

Katrina L.
KL
Katrina L.
Product Engineer
Small-Business (50 or fewer emp.)
"Product Engineer"
4.5/5
What do you like best about Canny?

Ability to organize our product roadmap in a way thats digestable for our internal team and external clients. Ability to link to Clickup so project status update in real time. Review collected by and hosted on G2.com.

What do you dislike about Canny?

I want to organize on a deeper level, showcasing project statuses in a more granular way so my team can track. Also, it doesnt intergrate with clickup and import projects. I need to import everything manually. Review collected by and hosted on G2.com.

Response from Kaman Hui of Canny
Edit edit

Hi Katrina,

Thank you for taking the time to leave a review! So glad to hear that Canny is helpful in organizing your roadmap in a digestible way!

I've shared your feedback with the team, but would love to learn more about how we can enhance our existing ClickUp integration. Your suggestions are invaluable as we're always working on making Canny better.

If we can ever assist you or your team, please don't hesitate to reach out!

Cheers,

Kaman

Maicol B.
MB
Maicol B.
Software Engineer
Mid-Market (51-1000 emp.)
"Great developer support"
5/5
What do you like best about Canny?

The developer documentation and help support Review collected by and hosted on G2.com.

What do you dislike about Canny?

Waiting time for support but the bot is very helpful anyway Review collected by and hosted on G2.com.

Response from Kaman Hui of Canny
Edit edit

Hi Maicol,

Thank you for your review! Happy to hear that our documentation and support have been great for developers.

Noted your comment regarding our support wait time. Appreciate your feedback as we are continuously finding ways to provide better experience and faster support for our users. We are glad that the bot has been very helpful!

Cheers,

Kaman

Scott S.
SS
Scott S.
Small-Business (50 or fewer emp.)
"Great public roadmap and feedback tool"
4/5
What do you like best about Canny?

We were looking for a way to involve our users in our roadmap descions and this is a great solution. It's super easy to use (both for users and admins). It's easy to get started and customer service has been great so far. Review collected by and hosted on G2.com.

What do you dislike about Canny?

I'd like to be able to easily add emails to users at a later date and I'd like some more customisation options, like being able to edit the copy in the automated emails and add helper text to the roadmap page. Review collected by and hosted on G2.com.

Response from Kaman Hui of Canny
Edit edit

Hi Scott,

Thanks for taking the time to leave a review! So happy to hear that Canny was a great solution to involve your users in your team's roadmap decisions.

Appreciate your feedback, I have noted them with our team. If you ever need help getting more out of Canny, please do not hesitate to reach out. We’d love to assist you!

Cheers,

Kaman

DM
Dan M.
Small-Business (50 or fewer emp.)
"Canny is great solution for teams who are looking to better communicate with their organizations."
4.5/5
What do you like best about Canny?

Our technology team juggles feature requests at a rate of 5-10 new requests a week. That's far faster than our team can handle them. Canny allowed us to provide visibility to those requests to the entire organization and offered a good way to prioritize them. Review collected by and hosted on G2.com.

What do you dislike about Canny?

Once a feature request makes it to the board, it's impossible to manually rearrange that request on the board. The current solution allows you to have the board sorted by some numberic field, but manually sorting is not possible. Review collected by and hosted on G2.com.

Response from Kaman Hui of Canny
Edit edit

Hi Dan,

Thank you for your review! So happy to hear that Canny has been helpful in collecting and prioritizing feature requests for your team.

Noted on your feedback about manual sorting. I've passed this suggestion over to our team.

If you have more ideas on how we can better our product, please do let us know! Your feedback is incredibly important to us.

Cheers,

Kaman

Jessica H.
JH
Jessica H.
Mid-Market (51-1000 emp.)
"Great feedback tool, very user-friendly"
5/5
What do you like best about Canny?

Easy to use as a customer and admin. Our customers interact with this easily and provide incredible feedback and insights for our CX and Product teams. UI is clean and modern. Responsive and helpful sales and CX teams. The Salesforce integration is a major game-changer! Review collected by and hosted on G2.com.

What do you dislike about Canny?

No identified downsides -- Overall, things have been going smoothly! Review collected by and hosted on G2.com.

Response from Julia Valade of Canny
Edit edit

Hi Jessica,

Thank you so much for your thoughtful review. It's lovely to hear that Canny has been helping facilitate smooth interactions and valuable insights for your customers and your Customer Experience and Product teams.

We're also delighted that you appreciate our clean and modern UI. It's always reassuring to know that our efforts in making Canny user-friendly are being recognized. If you ever have any suggestions or ideas for improvement, please do share them with us. Your feedback is incredibly important in helping us grow and improve.

Thank you again for your review and for being a part of the Canny family!

Warm regards,

Julia

Verified User in Telecommunications
AT
Verified User in Telecommunications
Mid-Market (51-1000 emp.)
"Good tool to track ideas and customer's feedback, but too expensive"
2.5/5
What do you like best about Canny?

Easiness to setup and use, support availability. Review collected by and hosted on G2.com.

What do you dislike about Canny?

Price, really two expensive the plan required in order to have a private board (show stopper for us).

Missing integration with Cisco Webex (nice to have). Review collected by and hosted on G2.com.

Verified User in Retail
AR
Verified User in Retail
Mid-Market (51-1000 emp.)
"Great upgrade from what we were using"
5/5
What do you like best about Canny?

The voting, and easy integration to slack and our internal app. Review collected by and hosted on G2.com.

What do you dislike about Canny?

Would like a prioriy field so we can assign which feedback to work on first Review collected by and hosted on G2.com.

Response from Kaman Hui of Canny
Edit edit

Hello,

Thank you for your review! Happy to hear that the voting and integrations have been helpful for your team.

In terms of priority fields, we have a prioritization roadmap where you can include various data points as impact factors to help you prioritize, and you can group features by severity/priority. Our automation features can add posts automatically to your prioritization roadmap too. To learn more, here's a few of our changelog entries:

https://feedback.canny.io/changelog/group-roadmap-by-custom-fields

https://feedback.canny.io/changelog/automatically-add-posts-to-roadmap-prioritization

https://feedback.canny.io/changelog/filters-in-roadmap-prioritization

Hope these are helpful!

Cheers,

Kaman

Anubhav G.
AG
Anubhav G.
Mid-Market (51-1000 emp.)
"Streamline Feedback Management and Product Development with Canny"
5/5
What do you like best about Canny?

Canny makes it easy to manage community and enterprise feature requests and feedback around the product, it makes it good to integrate into our app as integrated widet as well Review collected by and hosted on G2.com.

What do you dislike about Canny?

the documentation could be improved, I had to contact Canny's support to get clarity about using SSO instead of identifying calls on Canny widgets Review collected by and hosted on G2.com.

Response from Kaman Hui of Canny
Edit edit

Hi Anubhav,

Thank you for taking the time to share your experience! So glad Canny has made it easy for your team to manage feature requests and product feedback.

Noted on your comment about documentation. I've passed this feedback over to our team. If you ever need help getting more out of Canny, please do not hesitate to reach out!

Cheers,

Kaman