Our Support team loves having a place to direct customers where they can feel like their voice is heard, and the automatic email notifications when something is marked Complete save us a ton of time.

Really pleased with how clean the UI is! Looks modern and is easy to navigate and learn, both from the user side and the admin side. The feature to switch to "Public view" as an admin is genius to really put ourselves in our customers' shoes. Review collected by and hosted on G2.com.

Still requires a good bit of moderation/oversight, but I've yet to find a tool that can cut that out of the process.

Wish they had a native HelpScout integration, but their API options are a good workaround.

Wish their public vs. private boards/posts were much more visually distinct. Review collected by and hosted on G2.com.

The ease of having a personal url and workspace to post and share with people to interact with. Review collected by and hosted on G2.com.

Canny is a wonderful app with great potential. It just has a difficult interface to work with. I, most of the time, operate Canny on my phone and find it hard and sometimes, exhaustive navigating or finding my way around. Review collected by and hosted on G2.com.

Super easy to use - both internally as well as externally for customers. Very intuitive, easy to setup, adds a lot of value quickly! Review collected by and hosted on G2.com.

Wish we could stylize/customize more - very bare bones. Review collected by and hosted on G2.com.

Canny helps us gather and organize customer feedback. It's customizable, user-friendly and allows private/public modes of their roadmaps and categories. It also integrates with many third-party tools such as Hubspot or Intercom which makes adding insights easier. You can also assign priorities to customers' votes to help track which features are the most valuable. Review collected by and hosted on G2.com.

The biggest limitation is reporting. It would be nice if Canny would allow custom reports. Review collected by and hosted on G2.com.

I've been looking for a comprehensive tool for sharing roadmap with our users and Canny was exactly it! It is easy but yet powerful, you can dive in and start right away and the platform is very intuitive and user friendly. Customer service is great as well, they respond fast and always help. Canny also allows a bunch of integrations which is always handy. Review collected by and hosted on G2.com.

Nothing so far! Our experience with Canny is really good. Review collected by and hosted on G2.com.

Access to client needs. Thats all I have to Write :) Review collected by and hosted on G2.com.

Nothing. That all I have to Write :) Thanks Review collected by and hosted on G2.com.

The ease of implementation and support from the Canny team during our onboarding was exceptional. Review collected by and hosted on G2.com.

A few minor niggles but no major dislikes. Review collected by and hosted on G2.com.

ability to manage tasks at one place for everyone. Review collected by and hosted on G2.com.

some UI glitches are there that includes tool becoming non-responsive at most times. Review collected by and hosted on G2.com.

I think that the easy of use of Canny is one of my favorite parts. It is straightforward and simple for our internal team (and customers) to understand. It's an easy way for teams internally to stay connected while also tapping into the feature needs of our cstomer base. Review collected by and hosted on G2.com.

I don't have many Canny related complaints. The changelog feature can be a bit clunky but it's not too bad. Review collected by and hosted on G2.com.

Canny's product is simple and clean, which we appreciated. It served us well for a considerable period. The straightforward design of the platform is a significant strength, and its initial effectiveness for our business needs was commendable. Review collected by and hosted on G2.com.

Our main gripe with Canny is its sudden and substantial change in pricing. It initially cost us $200 a month, a price we already found steep for this type of service. This amount then unexpectedly doubled, increasing our monthly expense to $400. Additionally, the cancellation process was frustrating, as it required us to contact their support team. This became more problematic when our subscription wasn't canceled as requested, resulting in us being charged again. We found this level of customer service to be underwhelming and it increased our overall dissatisfaction with the platform. Review collected by and hosted on G2.com.