I LOVE the UI/UX of the platform in trying to keep all of the activity in one place, but still provide the necessary tools to make our customer's experience better.

The customer support team is insanely helpful and fantastic to work with. I really appreciate how you all have an AI bot through Intercom set up as a first point of contact to make finding solutions for your customers even quicker. It's such a smart and intuitive set up.

I have to work with a lot of third party platforms on behalf of my team, and this is one of the most pleasurable third party tools I'm fortunate to be in charge of! Review collected by and hosted on G2.com.

I need Canny to grow faster! I'm too impatient, even being in CV/Product land myself. Review collected by and hosted on G2.com.

A shared board for logging tickets

A way to share tickets with customers and track progress Review collected by and hosted on G2.com.

They don't have a way to assign a priority to each feature request / ticket (at least I haven't figured out how). Review collected by and hosted on G2.com.

Easy to use and implement. Filtering and exporting are a breeze. Canny is an essentialy part of how we build and prioritize our roadmap. Review collected by and hosted on G2.com.

The Asana integration leaves an incredible amount to be desired. It's essentially useless in its current state as it a completely manual process and doesn't account for ticket merging. Review collected by and hosted on G2.com.

I love that there is a place for customers to leave detailed comments and requests, the fact that we will be able to notify everyone who is interested without having to create an elaborate tagging system in our CRM is really great! Review collected by and hosted on G2.com.

The search button is a little hard to find, I wish there was a little more branding available. Review collected by and hosted on G2.com.

Canny helps our team collect user feedback in a simple, quick manner. The voting system that allows users to upvote feature requests lets the team better understand which features are the most popular, and prioritise product roadmap accordingly. Particularly like the nifty feature of showing users a preview of similar posts as they are typing their request, which reduces duplicates. Customer support (shoutout to jacques) has also always been helpful Review collected by and hosted on G2.com.

Canny administration for multiple teams within the same organisation seems difficult; I'm unsure that's working as intended. I.e. If I'm on team A and want my own Canny board within the company, that might still overlap with team B in the same company. Review collected by and hosted on G2.com.

Sharing of feedbacks, boards, canny sdk, and voting option Review collected by and hosted on G2.com.

Not yet very familiar for the feature, but i donot dislike canny Review collected by and hosted on G2.com.

I like the simplicity of being able to capture feedback and categorise them, as well as link them to Jira tickets. The public page for receiving feedback, and sharing updates on roadmap with a nice, clean UI is fantastic. Review collected by and hosted on G2.com.

The roadmap and release functionality could be a bit better. Aha Roadmaps is a bit better functionality wise, but then Canny is about simplicity so it's a delicate balance. Overall I find Canny great for managing and capturing feedback, but I don't use it for planning releases and roadmaps, as it doesn't feel as refined in that area. Perhaps this is something I should look back into again however... Review collected by and hosted on G2.com.

Organized voting, filtering, and customer segmetnation are all strengths of the platform! Review collected by and hosted on G2.com.

Canny needs a decent amount of hands on management from assigning new tasks to ensuring stakeholders are keeping on top of theirs. Strong notification systems and more custom reporting would help! Review collected by and hosted on G2.com.

We utilize Canny to consistently upgrade our platform to match the features our internal users want most. It has been a tool that has enabled us to focus on what matters. The integration with Jira and Slack are great features. Review collected by and hosted on G2.com.

I have not significant complaints about Canny at all. Review collected by and hosted on G2.com.

Canny is great for easy feedback collection, effortlessly syncing with our CRM, Intercom, to manage endless feature requests. It’s also flexible, letting you tailor boards, categories, and tags to your team's flow. Review collected by and hosted on G2.com.

Canny's main issue is its unclear segmentation data for requests, making it tough to see customer types at scale. The tagging system is another headache—tags are flat, and proper segmentation requires separate boards. Plus, navigating through categories and sub-categories is clunky, demanding lots of scrolling to categorize. Review collected by and hosted on G2.com.