I love how simple Canny makes it for our users and for admins to manage user feedback. Their UI for consumers gets down to the basics and ensures it focuses on a great UX for submitting ideas. I love all the integrations Canny has too (like with Zendesk), which makes it easy for our team to submit votes on behalf of users too. Review collected by and hosted on G2.com.

We get a lot of duplicate posts from our users. Not necessarily Canny's fault, but I wish they had better AI systems for helping a user find a topic already posted about or better AI for merging duplicate posts (which I know they are working on! More AI features would be extremely helpful (like auto-reviewing external sources of customer frustration like Zendesk and pulling in that customer feedback in a more automated fashion, using LLM analysis on ticket conversations) Review collected by and hosted on G2.com.

I like the integration with Slack. This has made it super easy for our team to view new posts. Previously we had team members "campaigning" for votes which gave us skewed results of the importance of new feature requests. The integration with Jira is also really helpful to update the status on the Canny post when it is updated in Jira. It eliminates the need for us to go back and forth. The integrations were very easy to set up, no technical knowledge is required to do so. Review collected by and hosted on G2.com.

I find the field options for individual posts limiting. It takes some creative uses of categories and statuses to organize the posts well. For example, some posts are selected for development, but others must be completed first in order for the update to be possible. Being able to link Canny posts together vs just merging would be helpful.

While adding labels can be helpful to be able to locate certain posts together - they can be frustrating to use. All labels are shown as capital letters on the post itself, however. If you create two labels "Alerts" and "alerts", they are duplicated in the filters list becuase of the differences in the letter cases.

The roadmap feature could be more robust. Individual requests are not usually added to our roadmap. There is an overall initiatve that we would include various updates in, multiple posts can be included in one update. It does not give a great overall picture unless you were to manually create several Canny posts. Which I mentioned above, cannot be linked together. Review collected by and hosted on G2.com.

It is easy to use and I love that it integrates with our main tools. The posting and voting functionality is intuitive. Review collected by and hosted on G2.com.

Some of the customizations are limited and the slack integration could be a bit more robust. Review collected by and hosted on G2.com.

Canny is easy to use for the function of giving feedback including the voting feature. it allowes the users to find ideas they really wanted and needed but didn't know how to phrase it and then they can upvote on these ideas.

In addition Canny connection to jira is super helpful for complete tracking cycle.

In terms of customer support , they respond really quickly on requests and feedback. Review collected by and hosted on G2.com.

I dont like the UI of filters so much, it feels scattered and have so many wordings , I aslo don't like that comments should be turned public to be able to be seen by team members. Review collected by and hosted on G2.com.

I like their new automatic feedback collection tools! Autopilot is very useful. It is super easy to integrate into all of our communication platforms so I appreciate that as well. They have great customer support and are great to work with. Review collected by and hosted on G2.com.

Lack of charts/data visualization. I want to be able to see better summaries of my data! Review collected by and hosted on G2.com.

As a developer integrating with it, it's incredible. The embedded components are of great quality, and the way we can create accounts for our customers is seamless. Customer support is the best, we had some problems after we created some users with the incorrect IDs and they were extremely helpful by running a script in their database to fix our mix-up. Review collected by and hosted on G2.com.

UI could be improved, customers find the form to input new feature requests as non-intuitive Review collected by and hosted on G2.com.

Their integration with other apps, their simplicity, and the centralization of feedback are the main strengths. Review collected by and hosted on G2.com.

At the moment, there is nothing that I dislike about it. Review collected by and hosted on G2.com.

Over the last month, we have been using Canny for product reviews and were very impressed with its outstanding user-friendliness. The frequency with which we have used Canny for product reviews throughout the past month has highlighted its user-friendliness. Canny exhibits an amiable design, with an intuitive interface that provides detailed feedback and is easy to use Integration with the main application is easy, if for a simple reason for one insertion. Additionally, Canny allows customization of the visual, allowing easy customization to the main application and although the auto-population feature is useful, it does not block requests which is the path of two to come. Customer support is excellent. Review collected by and hosted on G2.com.

Being a recently established company, the pipeline has a great deal of value, and the Canny's team displays a strong sense of priorities One thing we didn't like about Canny was that what the requestor cannot obtain a summary of the requests that are sent. Users are faced with the challenge of having to manually track each request to see their sending history. Everything else is there, and the platform is proving increasingly useful. Review collected by and hosted on G2.com.

The same day I put a link to our Canny roadmap we were immediately getting feedback posted on our site which is very awesome. I think this shows how easy it was for my customers to use Review collected by and hosted on G2.com.

The price was a little tough to stomach for a smaller business like mine, but the time saved on support for customers trying to provide feedback has been worth it Review collected by and hosted on G2.com.

Gather customer feedback from Canny is pretty easy and staightforward. I don't even need to educate my customers how to use it! Review collected by and hosted on G2.com.

I'd say if we could do more customized on process and the definition of each stage would be great Review collected by and hosted on G2.com.