--- title: Canny Reviews meta\_title: 'Canny Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 108 reviews by the users' company size, role or industry to find out how Canny works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 108 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Canny Reviews & Product Details Visit Website Canny is your all-in-one solution for managing user feedback, where you can capture, organize, and analyze customer feedback in one place, so you can make informed product decisions. From managing feature requests and analyzing user insights, to building public roadmaps and announcing product updates, you can do it all with Canny. Stop letting ideas slip through the cracks and start building better products today with Canny! Features our customers love: • Automatically capture customer feedback from conversations with Autopilot. • Detect and merge duplicates so you can quantify ideas. • Score feedback and feature requests based on priority. • Build roadmaps based on which product feature request scores the highest. • Announce product updates with changelog to increase feature awareness. • Automatically follow up with people when you release a feature. • Wide-range of integrations available, works well with existing tech stack. To sign up for a free account: https://bit.ly/3vJFhce To book a demo: http://bit.ly/3vPGAqa * * * Product Website Canny Seller [Canny](https://www.g2.com/sellers/canny) Discussions [Canny Community](https://www.g2.com/products/canny/discuss) Languages Supported English Solution Type All-in-One Overview by Sarah Hum Show More ## Pricing Pricing provided by Canny. ### FREE Free 25 tracked users Per Month ### PRO Starting at $79.00 100 tracked users Per Month [ View More Pricing Information ](https://www.g2.com/products/canny/pricing) ## Top-Rated Alternatives [ ![UserVoice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "UserVoice") UserVoice 4.5/5(243) ](https://www.g2.com/products/uservoice/reviews) [ ![Aha!](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aha!") Aha! 4.4/5(365) ](https://www.g2.com/products/aha/reviews) [ ![Productboard](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Productboard") Productboard 4.3/5(254) ](https://www.g2.com/products/productboard/reviews) [ View All Alternatives ](https://www.g2.com/products/canny/competitors/alternatives) ## User Insights Average based on 108 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## Canny Integrations (3) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Twilio Segment ](https://www.g2.com/products/twilio-segment/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Vercel ](https://www.g2.com/products/vercel/reviews) Show More ![Bernadett T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bernadett T.") BT Bernadett T. Product Marketing Lead Financial Services Mid-Market (51-1000 emp.) 11/19/2023 "Super easy to use, includes everything you need for customer feedback" 5/5 What do you like best about Canny? Easy to use, user friendly interface, great features Review collected by and hosted on G2.com. What do you dislike about Canny? Customer need to sign up, or you can integrate it with your app, but it would require more time Review collected by and hosted on G2.com. What problems is Canny solving and how is that benefiting you? Customer centric product development Review collected by and hosted on G2.com. Show More Response from Kaman Hui of Canny [Editedit](https://www.g2.com/survey_responses/canny-review-8896651/official_response/edit) Hi Bernadett, Thank you for your 5-star review! So happy to hear that Canny has everything you need for your customer feedback management. If you ever need help getting more out of Canny, please do not hesitate to reach out. We’d love to assist you! Cheers, Kaman Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 5/2/2024 "Great tool, lovely onboarding" 5/5 What do you like best about Canny? Simplicity, ease of use & the functionalities Review collected by and hosted on G2.com. What do you dislike about Canny? Nothing really. Wouldnt complain if the price is brought down! :) Review collected by and hosted on G2.com. What problems is Canny solving and how is that benefiting you? Feedback management Review collected by and hosted on G2.com. Show More Response from Kaman Hui of Canny [Editedit](https://www.g2.com/survey_responses/canny-review-9598291/official_response/edit) Hello, Thanks for your review! So glad to hear that you've been enjoying Canny. If you ever need help getting more out of Canny, please do note hesitate to reach out. We'd love to help! Cheers, Kaman Validated ReviewerSource: Organic ![Aurelio V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aurelio V.") AV Aurelio V. CEO Small-Business (50 or fewer emp.) 12/18/2023 "AWESOME TOOL !!!" 5/5 What do you like best about Canny? User engagement on our roadmap has sky rocket with the implementation of Canny. It's like democracy for a product. Review collected by and hosted on G2.com. What do you dislike about Canny? Nothing so far, they are way ahead of the competition. Review collected by and hosted on G2.com. What problems is Canny solving and how is that benefiting you? User engagement on our public roadmap Review collected by and hosted on G2.com. Show More Response from Maria Vasserman of Canny [Editedit](https://www.g2.com/survey_responses/canny-review-9025525/official_response/edit) Hi Aurelio, Thank you so much for such high praise! We really appreciate your feedback. So glad you're enjoying Canny and seeing tangible results. We're always here to help if you ever need anything. Best, Maria Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 1/29/2024 "Associate Product Manager" 4.5/5 What do you like best about Canny? - Very easy to use - Super helpful CS team - Integrates with Slack and Intercom Review collected by and hosted on G2.com. What do you dislike about Canny? - Filters and buttons on the left hand side is sometimes confusing. Review collected by and hosted on G2.com. What problems is Canny solving and how is that benefiting you? Canny helps us collect customer feedback in one central location. Review collected by and hosted on G2.com. Show More Response from Julia Valade of Canny [Editedit](https://www.g2.com/survey_responses/canny-review-9165726/official_response/edit) Thank you for taking the time to share your experience with Canny! We're thrilled to hear that you find our platform easy to use and that our customer service team has been helpful. It's also great to know that our integrations with Slack and Intercom have enhanced your experience. We appreciate your feedback regarding the filters and buttons on the left-hand side being sometimes confusing. We're always looking for ways to improve our user interface and ensure it is as intuitive and user-friendly as possible. Please know your feedback has been passed on to our product team. However, if you have any further ideas or details you would like to share on this, please do reach out to our support team. We would love to dive into this more! Thank you again for your feedback. It is incredibly rewarding for us to know that our platform is making a difference for you and your team. Please rest assured that we are committed to continually enhancing our service based on user feedback. Should you have any further suggestions or questions or need assistance, feel free to reach out to our customer support team. Thank you again for your support and for being a part of the Canny family! Warm regards, Julia Validated ReviewerSource: Organic ![Chandan L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chandan L.") CL Chandan L. Co-Founder Mid-Market (51-1000 emp.) 10/22/2023 "Best customer feedback tool" 5/5 What do you like best about Canny? Easiest way to triage customer feedback and have a public facing product roadmap Review collected by and hosted on G2.com. What do you dislike about Canny? Could be easier to auto-triage issues, duplicates, etc. Review collected by and hosted on G2.com. What problems is Canny solving and how is that benefiting you? Gathering customer feedback, communicating with users, public roadmap Review collected by and hosted on G2.com. Show More Response from Kaman Hui of Canny [Editedit](https://www.g2.com/survey_responses/canny-review-8753193/official_response/edit) Hi Chandan, Thank you for the 5-star review! So happy to hear that Canny has been the best customer feedback tool for you! Appreciate your note about auto-triage and duplicates. I've shared it with the team. Otherwise, if you ever need help getting more out of Canny, please don't hesitate to reach out. Cheers, Kaman Validated ReviewerSource: Organic NB Namon B. UX/UI Designer Mid-Market (51-1000 emp.) 12/13/2022 "Out-of-the-box feedback forum" 5/5 What do you like best about Canny? Canny is our first experience with a customer-facing feedback forum. It's been a very positive experience for us and our customers. The ability to post is straightforward. I love the ability to see posts by what is newest, trending or has the most votes. I also love the facility of adding posts on behalf of our customers, if the feedback comes through other channels. Review collected by and hosted on G2.com. What do you dislike about Canny? It's difficult to get to the category settings. I wish I could add or edit categories on the fly, while reviewing posts, rather than stop my workflow and navigate to another section of the app. Review collected by and hosted on G2.com. What problems is Canny solving and how is that benefiting you? We needed a customer-facing forum to better understand the features our customers want from our product. It also gives our customers another avenue to easily voice their opinions from a feedback link within our product, without having to re-authenticate. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Cole H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cole H.") CH Cole H. Frontend Engineer Small-Business (50 or fewer emp.) 1/12/2023 "Beautiful feedback collection" 4/5 What do you like best about Canny? It has a simple UX for customers and companies. They make it easy to collect all sorts of feedback. If you need a tool to collect bug reports or any feedback in general, Canny is the place. Review collected by and hosted on G2.com. What do you dislike about Canny? Sometimes the user interface can feel boxy. It is very sharp in some parts, which isn't awful but could be improved. Also, the pricing is pretty high, so it's not really a suitable tool for smaller businesses. Review collected by and hosted on G2.com. What problems is Canny solving and how is that benefiting you? It helps us insure that we are providing our customers with a great experience across our platform. We are much more productive when using the platform as it helps us view all of our feedback in one place. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 5/31/2023 "simple and easy to use for smaller teams and businesses" 4/5 What do you like best about Canny? Easy adoption and basic functionality to track feature requests, ability to tag and vote. Low lift to set up and use as and easy to integrate with slack early on for internal insights. Review collected by and hosted on G2.com. What do you dislike about Canny? Limited functionality and features on the free version. would be great to have a reporting function but all we found were views with a filter based on tagging and status. Review collected by and hosted on G2.com. What problems is Canny solving and how is that benefiting you? tracking product feedback from customers Review collected by and hosted on G2.com. Show More 6/6/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Margarita Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Margarita Z.") MZ Margarita Z. Small-Business (50 or fewer emp.) 3/9/2023 "Great app for collecting feedback and updates" 5/5 What do you like best about Canny? Canny is a great tool for product managers who are willing to interact with their users, perfect for collecting feedback and publishing product updates. Review collected by and hosted on G2.com. What do you dislike about Canny? So far, there is no integration of Canny changelog with a chat, it would be great to be able to collect feedback right in the chat. Review collected by and hosted on G2.com. What problems is Canny solving and how is that benefiting you? It helps me find out what users think of our product and find new ideas for product development. Review collected by and hosted on G2.com. Show More Response from Kaman Hui of Canny [Editedit](https://www.g2.com/survey_responses/canny-review-7814504/official_response/edit) Hi Margarita, Thanks for leaving us a 5-star review! We really appreciate you taking the time to share your experience. So happy that Canny has been great for your team to interact with users and collect feedback! Noted on your suggestion to gather feedback in chats. I've passed it along to the team. Cheers, Kaman Current UserValidated ReviewerSource: Organic ![Dovidas B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dovidas B.") DB Dovidas B. Product Expert Small-Business (50 or fewer emp.) 2/7/2023 "One of the best feedback gathering tool." 4.5/5 What do you like best about Canny? How easy it is to setup and start working, also to see the details of what is important and what needs more attention due to increased intrest. Most of it I like how you can combine similair requests. Review collected by and hosted on G2.com. What do you dislike about Canny? The functionality is a bit lacking on some filtering and searching options. Would be great to have a better search engine and sorting of the cards when trying to find anything. Review collected by and hosted on G2.com. What problems is Canny solving and how is that benefiting you? Gathering feedback and suggestions also bugs from product. A great way for all that to be in one place to combine or see how it is related. Most of it solving the problme of communication with clients. Review collected by and hosted on G2.com. Show More Response from Kaman Hui of Canny [Editedit](https://www.g2.com/survey_responses/canny-review-7681851/official_response/edit) Hi Dovidas, Thanks for sharing your experience with us! We are grateful you took the time to leave a review. So glad to hear Canny is one of the best feedback tools for you, and that the setup process was easy! Noted your comment about limited search options. I've shared it with the team. Cheers, Kaman Validated ReviewerSource: Organic ## Questions about Canny? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Canny ](https://www.g2.com/products/canny/discussions/new) GU Guest User What is Canny used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-canny-used-for) [ View all Discussions ](https://www.g2.com/products/canny/discuss) ## Pricing Options Pricing provided by Canny. ### FREE Free 25 tracked users Per Month ### PRO Starting at $79.00 100 tracked users Per Month ### BUSINESS Contact Us 5000 tracked users Per Month [ View More Pricing Information ](https://www.g2.com/products/canny/pricing) Canny Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_22a79050879ecaa81a17410baf415df0/uservoice.png "Product Avatar Image") UserVoice 4.5/5(243) [ Compare Now ](https://www.g2.com/compare/canny-vs-uservoice) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5bfd26ca98158752b5f685de2eb5aaaa/productboard.png "Product Avatar Image") Productboard 4.3/5(254) [ Compare Now ](https://www.g2.com/compare/canny-vs-productboard) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_27a818bf1cf6ef4fb8417c9c84f0b52d/pendo-feedback-formerly-receptive.png "Product Avatar Image") Pendo Feedback (formerly... 3.6/5(11) [ Compare Now ](https://www.g2.com/compare/canny-vs-pendo-feedback-formerly-receptive) ##### ##### Canny Features Survey Management Feedback Collection Process Management Feedback Aggregation Communication Wiki Documentation Community Forum Customer Ideation Planning Work Capacity Task Ranking Custom Workflows [ View More Features ](https://www.g2.com/products/canny/features) ##### Categories on G2 [Product Management](https://www.g2.com/categories/product-management-software)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) [Product Management](https://www.g2.com/categories/product-management-software)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management)[Strategy and Innovation Roadmapping Tools](https://www.g2.com/categories/strategy-and-innovation-roadmapping-tools)[Idea Management](https://www.g2.com/categories/idea-management)[User Research Repositories](https://www.g2.com/categories/user-research-repositories)[Repository Management](https://www.g2.com/categories/repository-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What platform integrates remote support with ticketing systems?](https://www.g2.com/discussions/what-platform-integrates-remote-support-with-ticketing-systems)[Which HCM software integrates with recruiting tools?](https://www.g2.com/discussions/which-hcm-software-integrates-with-recruiting-tools)[Which lease administration software integrates with accounting systems?](https://www.g2.com/discussions/which-lease-administration-software-integrates-with-accounting-systems) [Which terminal emulators have the strongest session scripting capabilities for batch system operations and workflow automation?](https://www.g2.com/discussions/which-terminal-emulators-have-the-strongest-session-scripting-capabilities-for-batch-system-operations-and-workflow-automation)[Is echo3D actually worth it for AR content management for teams accessing and managing large 3D model libraries across their organization?](https://www.g2.com/discussions/is-echo3d-actually-worth-it-for-ar-content-management-for-teams-accessing-and-managing-large-3d-model-libraries-across-their-organization)[Pros and Cons Details](https://www.g2.com/products/canny/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)