--- title: Canny Reviews meta\_title: 'Canny Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 108 reviews by the users' company size, role or industry to find out how Canny works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 108 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Canny Reviews & Product Details Visit Website Canny is your all-in-one solution for managing user feedback, where you can capture, organize, and analyze customer feedback in one place, so you can make informed product decisions. From managing feature requests and analyzing user insights, to building public roadmaps and announcing product updates, you can do it all with Canny. Stop letting ideas slip through the cracks and start building better products today with Canny! Features our customers love: • Automatically capture customer feedback from conversations with Autopilot. • Detect and merge duplicates so you can quantify ideas. • Score feedback and feature requests based on priority. • Build roadmaps based on which product feature request scores the highest. • Announce product updates with changelog to increase feature awareness. • Automatically follow up with people when you release a feature. • Wide-range of integrations available, works well with existing tech stack. To sign up for a free account: https://bit.ly/3vJFhce To book a demo: http://bit.ly/3vPGAqa * * * Product Website Canny Seller [Canny](https://www.g2.com/sellers/canny) Discussions [Canny Community](https://www.g2.com/products/canny/discuss) Languages Supported English Solution Type All-in-One Overview by Sarah Hum Show More ## Pricing Pricing provided by Canny. ### FREE Free 25 tracked users Per Month ### PRO Starting at $79.00 100 tracked users Per Month [ View More Pricing Information ](https://www.g2.com/products/canny/pricing) ## Top-Rated Alternatives [ ![UserVoice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "UserVoice") UserVoice 4.5/5(243) ](https://www.g2.com/products/uservoice/reviews) [ ![Aha!](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aha!") 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[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Twilio Segment ](https://www.g2.com/products/twilio-segment/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Vercel ](https://www.g2.com/products/vercel/reviews) Show More KC Kat C. Small-Business (50 or fewer emp.) 11/20/2023 "Simplistic, straightforward, and easy to use" 5/5 What do you like best about Canny? I LOVE the UI/UX of the platform in trying to keep all of the activity in one place, but still provide the necessary tools to make our customer's experience better. The customer support team is insanely helpful and fantastic to work with. I really appreciate how you all have an AI bot through Intercom set up as a first point of contact to make finding solutions for your customers even quicker. It's such a smart and intuitive set up. I have to work with a lot of third party platforms on behalf of my team, and this is one of the most pleasurable third party tools I'm fortunate to be in charge of! Review collected by and hosted on G2.com. What do you dislike about Canny? I need Canny to grow faster! I'm too impatient, even being in CV/Product land myself. Review collected by and hosted on G2.com. What problems is Canny solving and how is that benefiting you? Canny is providing a space for our team to collect customer feedback on features available in our platform. Being able to hear from our customer base first hand allows us a better insight into our user's experience in order to iterate and build better platform features. Review collected by and hosted on G2.com. Show More Response from Kaman Hui of Canny [Editedit](https://www.g2.com/survey_responses/canny-review-8904214/official_response/edit) Hi Kat, Thank you so much for your wonderful review! Really appreciate you taking the time to share your experience. We're so happy that you love the UI/UX of Canny and the necessary tools that come with it! Our support team will be ecstatic to hear that you had a fantastic experience working with them! Thank you for being a part of our Canny family! Cheers, Kaman Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 11/3/2024 "Great option for gathering user feedback + Logging tickets" 3.5/5 What do you like best about Canny? A shared board for logging tickets A way to share tickets with customers and track progress Review collected by and hosted on G2.com. What do you dislike about Canny? They don't have a way to assign a priority to each feature request / ticket (at least I haven't figured out how). Review collected by and hosted on G2.com. What problems is Canny solving and how is that benefiting you? Ticket tracking, progress tracking Review collected by and hosted on G2.com. Show More Response from Kaman Hui of Canny [Editedit](https://www.g2.com/survey_responses/canny-review-10447187/official_response/edit) Hi there, Thanks for leaving us a review! Happy to hear Canny has been great for gathering feedback and logging tickets for your team. You can prioritize feature requests through our Prioritization Roadmap, which will allow you to score posts to decide what to work on next. To learn more, check out this help doc: https://help.canny.io/en/articles/4999644-roadmap-prioritization Hope that helps! If you need any support getting more out of Canny, please don't hesitate to reach out. We'd love to support you. Cheers, Kaman 11/11/2024 Validated ReviewerSource: Organic ![Kade B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kade B.") KB Kade B. Product Manager Mid-Market (51-1000 emp.) 4/1/2024 "Great way to build a customer-focused roadmap." 5/5 What do you like best about Canny? Easy to use and implement. Filtering and exporting are a breeze. Canny is an essentialy part of how we build and prioritize our roadmap. Review collected by and hosted on G2.com. What do you dislike about Canny? The Asana integration leaves an incredible amount to be desired. It's essentially useless in its current state as it a completely manual process and doesn't account for ticket merging. Review collected by and hosted on G2.com. What problems is Canny solving and how is that benefiting you? Better understand what customers need. This is allowing us to more effictively prioritize our roadmap and build meaningful features and functionality. Review collected by and hosted on G2.com. Show More Response from Kaman Hui of Canny [Editedit](https://www.g2.com/survey_responses/canny-review-9496023/official_response/edit) Hi Kade, Thank you for taking the time to share your experience! So glad to hear Canny was easy to use and implement for your team. Noted your comment about our Asana integration, I've passed it to our team. Appreciate your feedback as we are continuously finding ways to improve our tool. Cheers, Kaman 10/10/2024 Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 5/30/2024 "Brought Canny to my new company! Love it!" 5/5 What do you like best about Canny? I love that there is a place for customers to leave detailed comments and requests, the fact that we will be able to notify everyone who is interested without having to create an elaborate tagging system in our CRM is really great! Review collected by and hosted on G2.com. What do you dislike about Canny? The search button is a little hard to find, I wish there was a little more branding available. Review collected by and hosted on G2.com. What problems is Canny solving and how is that benefiting you? Saving time following up with customers and trying to organize feature requests in a google doc or something not made for this! Review collected by and hosted on G2.com. Show More Response from Kaman Hui of Canny [Editedit](https://www.g2.com/survey_responses/canny-review-9728716/official_response/edit) Hi there, Thank you for taking the time to leave us a review! We are so glad to hear that you and your team are enjoying Canny. Noted your comment about the search button, I've passed it to our team. Really appreciate your feedback as we are always finding ways to improve our tool. If you ever need help getting more out of Canny, please let us know. We'd love to help! Cheers, Kaman Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Enterprise (\> 1000 emp.) 3/4/2024 "Canny makes it easy to collect and prioritise user feedback" 4.5/5 What do you like best about Canny? Canny helps our team collect user feedback in a simple, quick manner. The voting system that allows users to upvote feature requests lets the team better understand which features are the most popular, and prioritise product roadmap accordingly. Particularly like the nifty feature of showing users a preview of similar posts as they are typing their request, which reduces duplicates. Customer support (shoutout to jacques) has also always been helpful Review collected by and hosted on G2.com. What do you dislike about Canny? Canny administration for multiple teams within the same organisation seems difficult; I'm unsure that's working as intended. I.e. If I'm on team A and want my own Canny board within the company, that might still overlap with team B in the same company. Review collected by and hosted on G2.com. What problems is Canny solving and how is that benefiting you? Canny helps us gather user feedback and prioritise accordingly. Review collected by and hosted on G2.com. Show More Response from Julia Valade of Canny [Editedit](https://www.g2.com/survey_responses/canny-review-9379354/official_response/edit) Hi there, Thank you so much for leaving us a review! We're passionate about helping our customers gain deeper insights into their user base, and it's incredibly rewarding to hear that our platform is streamlining the feedback collection process for your team. We are so happy to hear that our voting system not only helps reduce duplicates but also plays a crucial role in prioritizing your product roadmap, which in turn, enhances your understanding of your customers. This is the heart of our mission. Regarding your concerns about managing multiple teams within the same organization, we understand the challenges and are continually working on enhancing our platform to better accommodate complex team structures. Your feedback is crucial in guiding these improvements. We truly appreciate your support and insights, and we're looking forward to making your experience with Canny even better! P.S Jacques and the rest of our customer support team want to give YOU a big shoutout for being a great customer—we're always here to help! Warm regards, Julia Current UserValidated ReviewerSource: Organic RA Riza Roselle A. Support Specialist Mid-Market (51-1000 emp.) 6/26/2024 "Useful" 5/5 What do you like best about Canny? Sharing of feedbacks, boards, canny sdk, and voting option Review collected by and hosted on G2.com. What do you dislike about Canny? Not yet very familiar for the feature, but i donot dislike canny Review collected by and hosted on G2.com. What problems is Canny solving and how is that benefiting you? Gathering of feedbacks, issues and more Review collected by and hosted on G2.com. Show More Response from Kaman Hui of Canny [Editedit](https://www.g2.com/survey_responses/canny-review-9833637/official_response/edit) Hi Riza, Thank you for leaving a review! Appreciate you taking the time to share your experience. Glad to know you are enjoying Canny so far. If you need any help learning our different features, please do not hesitate to reach out. We’d love to help. Cheers, Kaman Current UserValidated ReviewerSource: Organic IU Ismail U. Small-Business (50 or fewer emp.) 10/10/2023 "Simple and intuitive UI" 5/5 What do you like best about Canny? I like the simplicity of being able to capture feedback and categorise them, as well as link them to Jira tickets. The public page for receiving feedback, and sharing updates on roadmap with a nice, clean UI is fantastic. Review collected by and hosted on G2.com. What do you dislike about Canny? The roadmap and release functionality could be a bit better. Aha Roadmaps is a bit better functionality wise, but then Canny is about simplicity so it's a delicate balance. Overall I find Canny great for managing and capturing feedback, but I don't use it for planning releases and roadmaps, as it doesn't feel as refined in that area. Perhaps this is something I should look back into again however... Review collected by and hosted on G2.com. What problems is Canny solving and how is that benefiting you? To capture feedback and feature requests from customers, and have a public forum to communicate updates on those individual requests. I feel the Roadmap feature in theory is really powerful, but I have yet to find a way to integrate it better into my workflows. Review collected by and hosted on G2.com. Show More Response from Kaman Hui of Canny [Editedit](https://www.g2.com/survey_responses/canny-review-8714741/official_response/edit) Hi Ismail, Thank you for taking the time to leave us a review! So happy you are enjoying our UI and finding Canny great for managing feedback. I've shared your thoughts on our roadmap functionality with the team. In the meantime, if you ever need help getting more out of Canny, please feel free to shoot us a message! Cheers, Kaman Current UserValidated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") EF Verified User in Financial Services Small-Business (50 or fewer emp.) 7/23/2024 "A fantastic customer feedback tool" 4.5/5 What do you like best about Canny? Organized voting, filtering, and customer segmetnation are all strengths of the platform! Review collected by and hosted on G2.com. What do you dislike about Canny? Canny needs a decent amount of hands on management from assigning new tasks to ensuring stakeholders are keeping on top of theirs. Strong notification systems and more custom reporting would help! Review collected by and hosted on G2.com. What problems is Canny solving and how is that benefiting you? Canny has been our primary tool to solicit direct Advisor feedback for our product. It's been invaluable in giving our customers a voice in our roadmap and ensuring that we build the right features to continue to delight them. Review collected by and hosted on G2.com. Show More Response from Kaman Hui of Canny [Editedit](https://www.g2.com/survey_responses/canny-review-9916353/official_response/edit) Hi there, Thank you for taking the time to leave us a review. Glad to hear you are enjoying many of our features! Noted your feedback regarding more custom reporting and notification system. I've passed them over to the team. If you have any other suggestions, we are all ears. Cheers, Kaman Validated ReviewerSource: Organic ![Trey R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trey R.") TR Trey R. VP Engineering Mid-Market (51-1000 emp.) 2/17/2024 "Canny is a Great Cross-Functional Feature Sync Tool" 5/5 What do you like best about Canny? We utilize Canny to consistently upgrade our platform to match the features our internal users want most. It has been a tool that has enabled us to focus on what matters. The integration with Jira and Slack are great features. Review collected by and hosted on G2.com. What do you dislike about Canny? I have not significant complaints about Canny at all. Review collected by and hosted on G2.com. What problems is Canny solving and how is that benefiting you? Canny let's us ensure our product roadmap is informed by actual user feedback. The voting features allows us to know if more than one user is experiencing the same pain point. Review collected by and hosted on G2.com. Show More Response from Kaman Hui of Canny [Editedit](https://www.g2.com/survey_responses/canny-review-9252186/official_response/edit) Hi Trey, Thank you for leaving us a review! We really appreciate you taking the time to share your experience. So glad to hear that Canny has enabled your team to focus on what matters! If you ever want to find new ways to get more out of Canny, please do not hesitate to reach out. We’d love to help. Cheers, Kaman Current UserValidated ReviewerSource: Organic ![Jeremy K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeremy K.") JK Jeremy K. UX Researcher Small-Business (50 or fewer emp.) 3/17/2024 "Gets the job done with organising product feedback" 3.5/5 What do you like best about Canny? Canny is great for easy feedback collection, effortlessly syncing with our CRM, Intercom, to manage endless feature requests. It’s also flexible, letting you tailor boards, categories, and tags to your team's flow. Review collected by and hosted on G2.com. What do you dislike about Canny? Canny's main issue is its unclear segmentation data for requests, making it tough to see customer types at scale. The tagging system is another headache—tags are flat, and proper segmentation requires separate boards. Plus, navigating through categories and sub-categories is clunky, demanding lots of scrolling to categorize. Review collected by and hosted on G2.com. What problems is Canny solving and how is that benefiting you? It helps us to understand customer feedback, allowing us to keep a pulse on what's being requested at scale. Review collected by and hosted on G2.com. Show More Response from Julia Valade of Canny [Editedit](https://www.g2.com/survey_responses/canny-review-9438956/official_response/edit) Hi Jeremy, Thank you for your review! As a feedback intake tool, we truly appreciate our customer's insights on what's working and how we can improve. We are so happy to hear that Canny's feedback collection process and seamless CRM integration, especially with Intercom, are making things smoother for you and your team. We also deeply value your insights on where we can improve, particularly regarding our segmentation and tagging system. I'll email you shortly to share some best practices that might be beneficial and to dive deeper into your feedback. Our goal is to fully understand your use case so that we can offer the right support. Rest assured, your voice is so important in shaping our roadmap for improvements, so please keep voicing them! Thank you once again for taking the time to share your thoughts with us. Should you have any more suggestions or need anything else, we’re all ears and here to help. Warm Regards, Julia Validated ReviewerSource: Organic ## Questions about Canny? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Canny ](https://www.g2.com/products/canny/discussions/new) GU Guest User What is Canny used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-canny-used-for) [ View all Discussions ](https://www.g2.com/products/canny/discuss) ## Pricing Options Pricing provided by Canny. ### FREE Free 25 tracked users Per Month ### PRO Starting at $79.00 100 tracked users Per Month ### BUSINESS Contact Us 5000 tracked users Per Month [ View More Pricing Information ](https://www.g2.com/products/canny/pricing) Canny Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_22a79050879ecaa81a17410baf415df0/uservoice.png "Product Avatar Image") UserVoice 4.5/5(243) [ Compare Now ](https://www.g2.com/compare/canny-vs-uservoice) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5bfd26ca98158752b5f685de2eb5aaaa/productboard.png "Product Avatar Image") Productboard 4.3/5(254) [ Compare Now ](https://www.g2.com/compare/canny-vs-productboard) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_27a818bf1cf6ef4fb8417c9c84f0b52d/pendo-feedback-formerly-receptive.png "Product Avatar Image") Pendo Feedback (formerly... 3.6/5(11) [ Compare Now ](https://www.g2.com/compare/canny-vs-pendo-feedback-formerly-receptive) ##### ##### Canny Features Survey Management Feedback Collection Process Management Feedback Aggregation Communication Wiki Documentation Community Forum Customer Ideation Planning Work Capacity Task Ranking Custom Workflows [ View More Features ](https://www.g2.com/products/canny/features) ##### Categories on G2 [Product Management](https://www.g2.com/categories/product-management-software)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) [Product Management](https://www.g2.com/categories/product-management-software)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management)[Strategy and Innovation Roadmapping Tools](https://www.g2.com/categories/strategy-and-innovation-roadmapping-tools)[Idea Management](https://www.g2.com/categories/idea-management)[User Research Repositories](https://www.g2.com/categories/user-research-repositories)[Repository Management](https://www.g2.com/categories/repository-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What platform integrates remote support with ticketing systems?](https://www.g2.com/discussions/what-platform-integrates-remote-support-with-ticketing-systems)[Which HCM software integrates with recruiting tools?](https://www.g2.com/discussions/which-hcm-software-integrates-with-recruiting-tools)[Which lease administration software integrates with accounting systems?](https://www.g2.com/discussions/which-lease-administration-software-integrates-with-accounting-systems) [Which terminal emulators have the strongest session scripting capabilities for batch system operations and workflow automation?](https://www.g2.com/discussions/which-terminal-emulators-have-the-strongest-session-scripting-capabilities-for-batch-system-operations-and-workflow-automation)[Is echo3D actually worth it for AR content management for teams accessing and managing large 3D model libraries across their organization?](https://www.g2.com/discussions/is-echo3d-actually-worth-it-for-ar-content-management-for-teams-accessing-and-managing-large-3d-model-libraries-across-their-organization)[Pros and Cons Details](https://www.g2.com/products/canny/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)