--- title: Canny Reviews meta\_title: 'Canny Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 108 reviews by the users' company size, role or industry to find out how Canny works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 108 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Canny Reviews & Product Details Visit Website Canny is your all-in-one solution for managing user feedback, where you can capture, organize, and analyze customer feedback in one place, so you can make informed product decisions. From managing feature requests and analyzing user insights, to building public roadmaps and announcing product updates, you can do it all with Canny. Stop letting ideas slip through the cracks and start building better products today with Canny! Features our customers love: • Automatically capture customer feedback from conversations with Autopilot. • Detect and merge duplicates so you can quantify ideas. • Score feedback and feature requests based on priority. • Build roadmaps based on which product feature request scores the highest. • Announce product updates with changelog to increase feature awareness. • Automatically follow up with people when you release a feature. • Wide-range of integrations available, works well with existing tech stack. To sign up for a free account: https://bit.ly/3vJFhce To book a demo: http://bit.ly/3vPGAqa * * * Product Website Canny Seller [Canny](https://www.g2.com/sellers/canny) Discussions [Canny Community](https://www.g2.com/products/canny/discuss) Languages Supported English Solution Type All-in-One Overview by Sarah Hum Show More ## Pricing Pricing provided by Canny. ### FREE Free 25 tracked users Per Month ### PRO Starting at $79.00 100 tracked users Per Month [ View More Pricing Information ](https://www.g2.com/products/canny/pricing) ## Top-Rated Alternatives [ ![UserVoice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "UserVoice") UserVoice 4.5/5(243) ](https://www.g2.com/products/uservoice/reviews) [ ![Aha!](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aha!") 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[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Twilio Segment ](https://www.g2.com/products/twilio-segment/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Vercel ](https://www.g2.com/products/vercel/reviews) Show More ![Keenan J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keenan J.") KJ Keenan J. Mid-Market (51-1000 emp.) 3/6/2024 "Simple & intuitive system for collecting user feedback!" 4.5/5 What do you like best about Canny? I love how simple Canny makes it for our users and for admins to manage user feedback. Their UI for consumers gets down to the basics and ensures it focuses on a great UX for submitting ideas. I love all the integrations Canny has too (like with Zendesk), which makes it easy for our team to submit votes on behalf of users too. Review collected by and hosted on G2.com. What do you dislike about Canny? We get a lot of duplicate posts from our users. Not necessarily Canny's fault, but I wish they had better AI systems for helping a user find a topic already posted about or better AI for merging duplicate posts (which I know they are working on! More AI features would be extremely helpful (like auto-reviewing external sources of customer frustration like Zendesk and pulling in that customer feedback in a more automated fashion, using LLM analysis on ticket conversations) Review collected by and hosted on G2.com. What problems is Canny solving and how is that benefiting you? The problem Canny solves for us is helping get a pulse of the problems our customers have. It also allows us to reach out to those users who expressed the issues to do better customer discovery. Review collected by and hosted on G2.com. Show More Response from Julia Valade of Canny [Editedit](https://www.g2.com/survey_responses/canny-review-9392352/official_response/edit) Hi Keenan, Thank you so much for your thoughtful review! We are so happy to hear that Canny's simplicity and integrations, especially with Zendesk, are making the feedback management process smoother for your users and admins. Your insights on how we can enhance our platform, particularly regarding AI capabilities for managing duplicates more seamlessly, are truly appreciated as we continue to improve Canny. Rest assured, we hear you loud and clear! Your feedback is crucial in guiding our improvements, and we truly appreciate you taking the time to share it with us! Thanks again, and have a wonderful weekend! Warm Regards, Julia Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 5/16/2024 "Great integrations, easy to use" 5/5 What do you like best about Canny? I like the integration with Slack. This has made it super easy for our team to view new posts. Previously we had team members "campaigning" for votes which gave us skewed results of the importance of new feature requests. The integration with Jira is also really helpful to update the status on the Canny post when it is updated in Jira. It eliminates the need for us to go back and forth. The integrations were very easy to set up, no technical knowledge is required to do so. Review collected by and hosted on G2.com. What do you dislike about Canny? I find the field options for individual posts limiting. It takes some creative uses of categories and statuses to organize the posts well. For example, some posts are selected for development, but others must be completed first in order for the update to be possible. Being able to link Canny posts together vs just merging would be helpful. While adding labels can be helpful to be able to locate certain posts together - they can be frustrating to use. All labels are shown as capital letters on the post itself, however. If you create two labels "Alerts" and "alerts", they are duplicated in the filters list becuase of the differences in the letter cases. The roadmap feature could be more robust. Individual requests are not usually added to our roadmap. There is an overall initiatve that we would include various updates in, multiple posts can be included in one update. It does not give a great overall picture unless you were to manually create several Canny posts. Which I mentioned above, cannot be linked together. Review collected by and hosted on G2.com. What problems is Canny solving and how is that benefiting you? Our team is more easily to view existing feedback and make new posts. With the Slack integration it is preventing duplicate posts from being created. Review collected by and hosted on G2.com. Show More Response from Kaman Hui of Canny [Editedit](https://www.g2.com/survey_responses/canny-review-9663775/official_response/edit) Hi there, Thank you for taking the time to share your experience with us! We love hearing that the integrations have been very easy to set up and helpful for your team. Appreciate your thoughtful feedback on the field options, labels, and roadmap. I'll be sure to pass the insights along to our team. If you ever have any other suggestions or ideas for improvement, please do share them with us. Your feedback is incredibly important in helping us grow. Thank you again for your review and for supporting Canny! Cheers, Kaman Current UserValidated ReviewerSource: Organic ![Verified User in Events Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Events Services") AE Verified User in Events Services Mid-Market (51-1000 emp.) 10/24/2024 "Canny has been super helpful for organizing our product feedback" 4.5/5 What do you like best about Canny? It is easy to use and I love that it integrates with our main tools. The posting and voting functionality is intuitive. Review collected by and hosted on G2.com. What do you dislike about Canny? Some of the customizations are limited and the slack integration could be a bit more robust. Review collected by and hosted on G2.com. What problems is Canny solving and how is that benefiting you? Canny is helping us solve the problem of unorganized product feedback. This has helped us move away from directly reacting to each piece of feedback and looking at things more holistically. Review collected by and hosted on G2.com. Show More Response from Kaman Hui of Canny [Editedit](https://www.g2.com/survey_responses/canny-review-10407955/official_response/edit) Hi there, Thank you for taking the time to leave us a review! Glad to hear Canny has been easy to use and our integrations have been useful. Noted your feedback about customizations. I'll pass it to the team. If you ever need help getting more out of Canny, please don't hesitate to reach out. We’d love to help. Cheers, Kaman Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 5/21/2024 "Feedback hub where product managers see the big picture" 4.5/5 What do you like best about Canny? Canny is easy to use for the function of giving feedback including the voting feature. it allowes the users to find ideas they really wanted and needed but didn't know how to phrase it and then they can upvote on these ideas. In addition Canny connection to jira is super helpful for complete tracking cycle. In terms of customer support , they respond really quickly on requests and feedback. Review collected by and hosted on G2.com. What do you dislike about Canny? I dont like the UI of filters so much, it feels scattered and have so many wordings , I aslo don't like that comments should be turned public to be able to be seen by team members. Review collected by and hosted on G2.com. What problems is Canny solving and how is that benefiting you? Canny replaces the spreadsheets, forms and docs to gather feedback and ideas about our product, so it resolves the issue of feedback centralization and organization. Review collected by and hosted on G2.com. Show More Response from Julia Valade of Canny [Editedit](https://www.g2.com/survey_responses/canny-review-9678696/official_response/edit) Thank you so much for taking the time to share your review of Canny! We're glad to hear that you find our platform user-friendly and that our voting feature helps you connect with valuable ideas. It’s also great to know that our Jira integration effectively supports your tracking needs. We appreciate your honest feedback regarding the UI for filters and the visibility of comments. We take your concerns seriously and would like to explore these issues further. Please feel free to contact our support team so we can arrange a call and discuss your feedback in more detail. Thank you once again for your support and insights. If there’s anything else you’d like to discuss or suggest, please don’t hesitate to let our team know! Warm regards, Julia 6/5/2024 Current UserValidated ReviewerSource: Organic ![Verified User in Entertainment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Entertainment") UE Verified User in Entertainment Small-Business (50 or fewer emp.) 9/2/2024 "Great Product Feedback Platform" 5/5 What do you like best about Canny? I like their new automatic feedback collection tools! Autopilot is very useful. It is super easy to integrate into all of our communication platforms so I appreciate that as well. They have great customer support and are great to work with. Review collected by and hosted on G2.com. What do you dislike about Canny? Lack of charts/data visualization. I want to be able to see better summaries of my data! Review collected by and hosted on G2.com. What problems is Canny solving and how is that benefiting you? Canny is helping us log all of our product feedback! We hear so much from our users, and Canny allows us to keep it all consolidated and logged effectively. Review collected by and hosted on G2.com. Show More Response from Kaman Hui of Canny [Editedit](https://www.g2.com/survey_responses/canny-review-10155135/official_response/edit) Hi there, Thank you for leaving a review and sharing your experience with us. We are so happy to hear that you've found our Autopilot AI features useful and easy to integrate! Noted your feedback about more data visualization. I've passed this over to the team. If you have any other ideas or suggestions, we are all ears. Your feedback is very important in helping us grow and improve. Cheers, Kaman Current UserValidated ReviewerSource: Organic ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") AR Verified User in Real Estate Small-Business (50 or fewer emp.) 7/1/2024 "Excellent Experience" 5/5 What do you like best about Canny? As a developer integrating with it, it's incredible. The embedded components are of great quality, and the way we can create accounts for our customers is seamless. Customer support is the best, we had some problems after we created some users with the incorrect IDs and they were extremely helpful by running a script in their database to fix our mix-up. Review collected by and hosted on G2.com. What do you dislike about Canny? UI could be improved, customers find the form to input new feature requests as non-intuitive Review collected by and hosted on G2.com. What problems is Canny solving and how is that benefiting you? Collecting feature requests. They allow us to sort them appropriately, allowing us to prioritize feature requests. Customers also enjoy seeing what we are building next. Review collected by and hosted on G2.com. Show More Response from Kaman Hui of Canny [Editedit](https://www.g2.com/survey_responses/canny-review-9854543/official_response/edit) Hi there, Thank you for leaving us a review. Glad to know our embedded components are working well, and our support team will be ecstatic to hear that you had an awesome experience working with them! Noted your feedback about the UI. I'll pass this note to the team. Appreciate your feedback as we are continuously finding ways to improve our tool. Cheers, Kaman Current UserValidated ReviewerSource: Organic ![Arturo P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arturo P.") AP Arturo P. Marketing Coordinator Computer Software Small-Business (50 or fewer emp.) 10/6/2024 "Canny has helped us organize feedback and prioritize development based on customer insights" 5/5 What do you like best about Canny? Their integration with other apps, their simplicity, and the centralization of feedback are the main strengths. Review collected by and hosted on G2.com. What do you dislike about Canny? At the moment, there is nothing that I dislike about it. Review collected by and hosted on G2.com. What problems is Canny solving and how is that benefiting you? Canny has helped us organize customer feedback more effectively and has allowed us to prioritize development based on the insights provided by our customers. Review collected by and hosted on G2.com. Show More Response from Kaman Hui of Canny [Editedit](https://www.g2.com/survey_responses/canny-review-10343334/official_response/edit) Hi Arturo, Thank you for leaving us a review! So glad to hear you're enjoying our integrations, simplicity, and ability to centralize feedback. If you ever need help getting more out of Canny, please don't hesitate to reach out. We’d love to help. Cheers, Kaman Validated ReviewerSource: Organic ND Nathan D. Small-Business (50 or fewer emp.) 12/13/2023 "Stellar Feedback and Product Roadmap Tool" 4.5/5 What do you like best about Canny? Over the last month, we have been using Canny for product reviews and were very impressed with its outstanding user-friendliness. The frequency with which we have used Canny for product reviews throughout the past month has highlighted its user-friendliness. Canny exhibits an amiable design, with an intuitive interface that provides detailed feedback and is easy to use Integration with the main application is easy, if for a simple reason for one insertion. Additionally, Canny allows customization of the visual, allowing easy customization to the main application and although the auto-population feature is useful, it does not block requests which is the path of two to come. Customer support is excellent. Review collected by and hosted on G2.com. What do you dislike about Canny? Being a recently established company, the pipeline has a great deal of value, and the Canny's team displays a strong sense of priorities One thing we didn't like about Canny was that what the requestor cannot obtain a summary of the requests that are sent. Users are faced with the challenge of having to manually track each request to see their sending history. Everything else is there, and the platform is proving increasingly useful. Review collected by and hosted on G2.com. What problems is Canny solving and how is that benefiting you? We use Canny as a central hub for monitoring usage issues, especially in the areas of requests and error reporting. The main challenge we face in manufacturing is the volume of features required by our users. Canny addresses this by providing a system that allows users to submit and upvote feature requests. In addition to tracking deficiencies, Canny simplifies the process of identifying and solving problems. Users can effortlessly report bugs through the platform, allowing our development team to quickly replicate and address reported issues. This early exploitation of imperfections not only creates a superior product but also gives our users a sense of trust and confidence. Additionally, Canny is a powerful tool for user engagement and data collection. The user-friendly interface encourages users to actively participate in discussions about proposed features and improvements. This real-time interaction not only strengthens our relationship with our users but also provides invaluable insight into their expectations and preferences. Review collected by and hosted on G2.com. Show More Response from Kaman Hui of Canny [Editedit](https://www.g2.com/survey_responses/canny-review-9002787/official_response/edit) Hi Nathan, Thank you for taking the time to leave such a thoughtful review! We really appreciate the insights you've shared here with us. So glad to hear that you were impressed with Canny's user-friendliness, and our customer support has been helpful! Noted on your feedback about request summary. I've passed this suggestion over to our team. If you have more ideas on how we can better our product, we are all ears! Your feedback is very important in helping us grow and improve. Cheers, Kaman 1/2/2024 Current UserValidated ReviewerSource: Organic ![Darian B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Darian B.") DB Darian B. Small-Business (50 or fewer emp.) 5/2/2024 "So far so good" 5/5 What do you like best about Canny? The same day I put a link to our Canny roadmap we were immediately getting feedback posted on our site which is very awesome. I think this shows how easy it was for my customers to use Review collected by and hosted on G2.com. What do you dislike about Canny? The price was a little tough to stomach for a smaller business like mine, but the time saved on support for customers trying to provide feedback has been worth it Review collected by and hosted on G2.com. What problems is Canny solving and how is that benefiting you? It helps with my smaller team to communicate with our customers Review collected by and hosted on G2.com. Show More Response from Kaman Hui of Canny [Editedit](https://www.g2.com/survey_responses/canny-review-9602685/official_response/edit) Hi Darian, Thanks for taking the time to leave a review! So glad to hear that feedback started coming in for your team immediately, and that Canny helped save a lot of support time. I've passed the pricing feedback to our team. Appreciate your thoughts as we are always looking for ways to improve. If you ever need help getting more out of Canny, please don't hesitate to reach out. Cheers, Kaman Current UserValidated ReviewerSource: Organic ![Meng-Chia C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Meng-Chia C.") MC Meng-Chia C. Angel Investor/ CBO (Business) Small-Business (50 or fewer emp.) 7/31/2024 "Useful and really Efficient tool (also customer service)" 5/5 What do you like best about Canny? Gather customer feedback from Canny is pretty easy and staightforward. I don't even need to educate my customers how to use it! Review collected by and hosted on G2.com. What do you dislike about Canny? I'd say if we could do more customized on process and the definition of each stage would be great Review collected by and hosted on G2.com. What problems is Canny solving and how is that benefiting you? We originally had plenty different platforms and source to get user feedback. It was pretty annoying to manage them. Now we use single platform Canny to manage them. Review collected by and hosted on G2.com. Show More Response from Kaman Hui of Canny [Editedit](https://www.g2.com/survey_responses/canny-review-9944077/official_response/edit) Hi Meng-Chia, Thank you for leaving us a review, really appreciate you taking the time. So happy to hear that Canny is easy to use for you and your customers! Noted your feedback about customizations. If you ever have any other suggestions or ideas for improvement, please do share them with us. Your feedback is incredibly important in helping us grow. Cheers, Kaman Validated ReviewerSource: Organic ## Questions about Canny? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Canny ](https://www.g2.com/products/canny/discussions/new) GU Guest User What is Canny used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-canny-used-for) [ View all Discussions ](https://www.g2.com/products/canny/discuss) ## Pricing Options Pricing provided by Canny. ### FREE Free 25 tracked users Per Month ### PRO Starting at $79.00 100 tracked users Per Month ### BUSINESS Contact Us 5000 tracked users Per Month [ View More Pricing Information ](https://www.g2.com/products/canny/pricing) Canny Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_22a79050879ecaa81a17410baf415df0/uservoice.png "Product Avatar Image") UserVoice 4.5/5(243) [ Compare Now ](https://www.g2.com/compare/canny-vs-uservoice) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5bfd26ca98158752b5f685de2eb5aaaa/productboard.png "Product Avatar Image") Productboard 4.3/5(254) [ Compare Now ](https://www.g2.com/compare/canny-vs-productboard) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_27a818bf1cf6ef4fb8417c9c84f0b52d/pendo-feedback-formerly-receptive.png "Product Avatar Image") Pendo Feedback (formerly... 3.6/5(11) [ Compare Now ](https://www.g2.com/compare/canny-vs-pendo-feedback-formerly-receptive) ##### ##### Canny Features Survey Management Feedback Collection Process Management Feedback Aggregation Communication Wiki Documentation Community Forum Customer Ideation Planning Work Capacity Task Ranking Custom Workflows [ View More Features ](https://www.g2.com/products/canny/features) ##### Categories on G2 [Product Management](https://www.g2.com/categories/product-management-software)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) [Product Management](https://www.g2.com/categories/product-management-software)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management)[Strategy and Innovation Roadmapping Tools](https://www.g2.com/categories/strategy-and-innovation-roadmapping-tools)[Idea Management](https://www.g2.com/categories/idea-management)[User Research Repositories](https://www.g2.com/categories/user-research-repositories)[Repository Management](https://www.g2.com/categories/repository-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What platform integrates remote support with ticketing systems?](https://www.g2.com/discussions/what-platform-integrates-remote-support-with-ticketing-systems)[Which HCM software integrates with recruiting tools?](https://www.g2.com/discussions/which-hcm-software-integrates-with-recruiting-tools)[Which lease administration software integrates with accounting systems?](https://www.g2.com/discussions/which-lease-administration-software-integrates-with-accounting-systems) [Which terminal emulators have the strongest session scripting capabilities for batch system operations and workflow automation?](https://www.g2.com/discussions/which-terminal-emulators-have-the-strongest-session-scripting-capabilities-for-batch-system-operations-and-workflow-automation)[Is echo3D actually worth it for AR content management for teams accessing and managing large 3D model libraries across their organization?](https://www.g2.com/discussions/is-echo3d-actually-worth-it-for-ar-content-management-for-teams-accessing-and-managing-large-3d-model-libraries-across-their-organization)[Pros and Cons Details](https://www.g2.com/products/canny/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)