--- title: Canny Reviews meta\_title: 'Canny Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 108 reviews by the users' company size, role or industry to find out how Canny works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 108 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Canny Reviews & Product Details Visit Website Canny is your all-in-one solution for managing user feedback, where you can capture, organize, and analyze customer feedback in one place, so you can make informed product decisions. From managing feature requests and analyzing user insights, to building public roadmaps and announcing product updates, you can do it all with Canny. Stop letting ideas slip through the cracks and start building better products today with Canny! Features our customers love: • Automatically capture customer feedback from conversations with Autopilot. • Detect and merge duplicates so you can quantify ideas. • Score feedback and feature requests based on priority. • Build roadmaps based on which product feature request scores the highest. • Announce product updates with changelog to increase feature awareness. • Automatically follow up with people when you release a feature. • Wide-range of integrations available, works well with existing tech stack. To sign up for a free account: https://bit.ly/3vJFhce To book a demo: http://bit.ly/3vPGAqa * * * Product Website Canny Seller [Canny](https://www.g2.com/sellers/canny) Discussions [Canny Community](https://www.g2.com/products/canny/discuss) Languages Supported English Solution Type All-in-One Overview by Sarah Hum Show More ## Pricing Pricing provided by Canny. ### FREE Free 25 tracked users Per Month ### PRO Starting at $79.00 100 tracked users Per Month [ View More Pricing Information ](https://www.g2.com/products/canny/pricing) ## Top-Rated Alternatives [ ![UserVoice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "UserVoice") UserVoice 4.5/5(243) ](https://www.g2.com/products/uservoice/reviews) [ ![Aha!](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aha!") Aha! 4.4/5(365) ](https://www.g2.com/products/aha/reviews) [ ![Productboard](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Productboard") Productboard 4.3/5(254) ](https://www.g2.com/products/productboard/reviews) [ View All Alternatives ](https://www.g2.com/products/canny/competitors/alternatives) ## User Insights Average based on 108 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## Canny Integrations (3) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Twilio Segment ](https://www.g2.com/products/twilio-segment/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Vercel ](https://www.g2.com/products/vercel/reviews) Show More ![Michelle G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle G.") MG Michelle G. Sr. Product Manager Small-Business (50 or fewer emp.) 10/27/2024 "The easiest way to get customer feedback for feature prioritization" 5/5 What do you like best about Canny? An easy way to gather customer feedback - just link to your custom page and ask for their feature requests. Review collected by and hosted on G2.com. What do you dislike about Canny? It's an outside platform and not fully integrated. I think we could build a widget - I just haven't looked into it yet! This just means we have to push customers to fill it out more than it being front and center. Review collected by and hosted on G2.com. What problems is Canny solving and how is that benefiting you? A way for customers to upvote other ideas. Although, we have had a few repeat comments and they're less likely to read what's already there. It's also great that it notifies those that left the comments as progress is made towards their idea. Review collected by and hosted on G2.com. Show More Response from Kaman Hui of Canny [Editedit](https://www.g2.com/survey_responses/canny-review-10414240/official_response/edit) Hi Michelle, Thanks for leaving us a review! Glad to hear Canny has been very easy for you to collect customer feedback. Noted your feedback. I'll pass it to the team. If you ever need help getting more out of Canny, please don't hesitate to reach out. We’d love to help. Cheers, Kaman Current UserValidated ReviewerSource: Organic ![Maxime T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maxime T.") MT Maxime T. Product Owner Mid-Market (51-1000 emp.) 12/21/2024 "Canny is an efficient tool" 4/5 What do you like best about Canny? It focuses on a precise use case, and solves it well. Review collected by and hosted on G2.com. What do you dislike about Canny? I don't think the Admin UI is user-friendly. There is no possibility to format text. Integrations with other software are not that straight forward. Review collected by and hosted on G2.com. What problems is Canny solving and how is that benefiting you? Customers can easily share feature request with us. It's beneficial because it helps us: - gathering feedback in an automated an asynchronous way - connecting with our users and our users with each other - prioritize based on user votes Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Publishing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Publishing") AP Verified User in Publishing Small-Business (50 or fewer emp.) 1/2/2025 "Pretty cool tool" 4.5/5 What do you like best about Canny? It is easy to add and store customers Ideas without letting it fall on a limbo Review collected by and hosted on G2.com. What do you dislike about Canny? it could be easyer to share Idea blocks or pages to get more coments and feedbas using conectinos like slack or workspace. Review collected by and hosted on G2.com. What problems is Canny solving and how is that benefiting you? It helps my support team to filter ideas comming from diferent sources and keep it organised so Product and development teams can get a frash source of insights for new roadmaps. Also helps us providing a place to go for users that are hanger to contribute. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Nicholas A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicholas A.") NA Nicholas A. Senior Technical Support Specialist Small-Business (50 or fewer emp.) 5/29/2024 "Good tool for Collecting Feedback on Improving our Software" 4/5 What do you like best about Canny? The website is user-friendly and well-designed. I liked the onboarding homepage reminder that kept me progressing through the setup steps of the tool. Once the website is shared with our clients this tool should work as expected. Having direct integration with Atlassian's JIRA means we can quickly incorporate it with our existing Sprints, Improvements, and Updates to our software products. Also, there were account-specific reminder emails to get me to not forget about the project setup. Within only a couple of weeks of intermittent work (on my part), we were able to see this system up and running. Review collected by and hosted on G2.com. What do you dislike about Canny? If you are transitioning from another platform like we were, there is only the option to upload feedback collected (from your previous application) but no way to upload your existing users (so they will get notified when the updates are released). And even if they are uploaded we would need a way to then associate them with each of their existing suggestions. This is the only reason I did not give them a full 10 of 10 above. Their support team did add my feedback on this issue to their feedback collection so they are proactive with these improvements. Review collected by and hosted on G2.com. What problems is Canny solving and how is that benefiting you? This platform is inexpensive compared to others on the market and lets us collect and keep track of product improvements from our clients. Review collected by and hosted on G2.com. Show More Response from Kaman Hui of Canny [Editedit](https://www.g2.com/survey_responses/canny-review-9717535/official_response/edit) Hi Nicholas, Thank you for taking the time to leave such a thoughtful review. We really appreciate you sharing your experience. So glad to hear that the onboarding setup, JIRA integration, and account-specific reminders have been helpful! Noted your feedback regarding the transition requirements between platforms. Like you mentioned, our support team has added this to our feedback board, but I've just passed this note along to our team as well. We are committed to improving Canny continuously and your feedback is crucial in guiding our efforts. Thanks again for leaving a review and supporting Canny! Cheers, Kaman 6/5/2024 Current UserValidated ReviewerSource: Organic ![Cristhie D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cristhie D.") CD Cristhie D. Product & Innovation Manager Small-Business (50 or fewer emp.) 10/7/2024 "Amazing Backlog Tool!" 5/5 What do you like best about Canny? Easy to use, very user friendly, its a amazing tool for a product backlog, we start to use as a intern tool and as we groth we want to incorporate to our SaaS. Review collected by and hosted on G2.com. What do you dislike about Canny? we want more filters, like for size of the client, or if a feature is mandatory, its a must have... Review collected by and hosted on G2.com. What problems is Canny solving and how is that benefiting you? The backlog is key for us, so we use Canny to understand how many customers are asking for which functionalities, and then we organize our sprints based on that information Review collected by and hosted on G2.com. Show More Response from Kaman Hui of Canny [Editedit](https://www.g2.com/survey_responses/canny-review-10348009/official_response/edit) Hi Cristhie, Thank you for your review! We're happy to hear that Canny has been an amazing product backlog tool for you and your team. Noted your feedback. I'll pass it to the team. If you ever need help getting more out of Canny, please don't hesitate to reach out. We’d love to help. Cheers, Kaman 4/8/2025 Current UserValidated ReviewerSource: Organic ![Verified User in Leisure, Travel & Tourism](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Leisure, Travel & Tourism") UL Verified User in Leisure, Travel & Tourism Small-Business (50 or fewer emp.) 9/3/2024 "Simple, straightforward and helpful!" 4/5 What do you like best about Canny? I like that is it is much simplere than Aha and easier to understand with less going on. It lets me and the PMs who work for me easily stay on top of requests and allows our teams to participate. Customer support can use the intercom integration, and the rest of the team can easily create posts and vote from Slack. Review collected by and hosted on G2.com. What do you dislike about Canny? I really disliked the steps required to use the free trial I found it to be annoying. It is also a little difficult to see all of the new items. I see the ntoifications but having them in a checklist-type view would be incredibly helpful. Once I open the notifications they all get marked as read and it is easy to miss things. I also wish it was more clear hwo to add a vote to something on behalf of another user. I wish I could update the states that show on the public view roadmap. I want to show the things that are not yet planned. Review collected by and hosted on G2.com. What problems is Canny solving and how is that benefiting you? They are helping us keep track of the requests we get and the number of votes they receive. This helps us ensure that we are actually building high-impact user features. Review collected by and hosted on G2.com. Show More Response from Kaman Hui of Canny [Editedit](https://www.g2.com/survey_responses/canny-review-10169436/official_response/edit) Hi there, Thank you for sharing your experience with us. We are glad to hear that Canny has been much easier to use than Aha for you! Also love to know that our Intercom and Slack integrations have been useful for your team. Noted all of your feedback. I've passed it over to the team. Really appreciate your insights as we are always finding ways to improve our tool. If you ever need help getting more out of Canny, please let us know. We'd love to help. Cheers, Kaman Validated ReviewerSource: Organic ![Allan R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Allan R.") AR Allan R. Mid-Market (51-1000 emp.) 3/22/2024 "Best Feedback/Feature Request Board!" 5/5 What do you like best about Canny? Canny's ability to gather and manage customer feedback efficiently is a standout feature. It allows businesses to prioritize product features based on real user needs, making it easier to make informed decisions. The platform's user-friendly interface and the way it facilitates direct communication between users and product teams are also highly appreciated. This ensures that feedback is not only collected but also acted upon, creating a transparent and responsive feedback loop. Review collected by and hosted on G2.com. What do you dislike about Canny? It is a little difficult to contact Canny Support. Review collected by and hosted on G2.com. What problems is Canny solving and how is that benefiting you? Canny helps in solving the problem of collecting and organizing user feedback from various channels into a centralized platform. This streamlines the process of understanding user needs and prioritizing product development efforts accordingly. By enabling businesses to make data-driven decisions based on user feedback, Canny significantly enhances the ability to improve products and services in line with customer expectations. Additionally, its features for tracking feedback trends and engaging with users directly on the platform foster a stronger connection between users and product teams, ultimately leading to higher user satisfaction and retention. Review collected by and hosted on G2.com. Show More Response from Julia Valade of Canny [Editedit](https://www.g2.com/survey_responses/canny-review-9465643/official_response/edit) Hi Allan, Thank you so much for taking the time to share your review with us! We're delighted to hear that Canny's ability to gather and manage customer feedback efficiently makes a significant difference for your business. We also appreciate your honest feedback regarding your experience contacting our Support team. We sincerely apologize for any inconvenience this may have caused. I'm reaching out to ensure you now have a dedicated point of contact for any support needs. Our team is committed to continuously improving Canny and your experience with it, and your feedback is crucial in guiding our efforts. Thanks again for your support, for helping us make Canny even better, and for being part of our Canny family. Best regards, Julia Current UserValidated ReviewerSource: Organic ![Amit M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amit M.") AM Amit M. Indie Developer Small-Business (50 or fewer emp.) 8/20/2024 "Quick & easy integration" 5/5 What do you like best about Canny? I found Cannh to be a good solution for providing a public feature board for users to access. The integration with my app through SSO was quick & easy. Review collected by and hosted on G2.com. What do you dislike about Canny? I'd love if Canny would provide me a mobile app for accessing the admin dashboard on the move. Review collected by and hosted on G2.com. What problems is Canny solving and how is that benefiting you? Canny is helping me in streamlining user feedback and suggestions and assisting me in prioritising features and updates to my product based on user's feedback. Review collected by and hosted on G2.com. Show More Response from Kaman Hui of Canny [Editedit](https://www.g2.com/survey_responses/canny-review-10024879/official_response/edit) Hi Amit, Thanks for taking the time to leave us a review! So glad to hear that the SSO integration was easy and the public board was useful. Noted your feedback regarding a mobile app. I've passed it to our team. If you ever need any help getting more out of Canny, please don't hesitate to reach out. We'd love to help. Cheers, Kaman Current UserValidated ReviewerSource: Organic ![Nikolas P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nikolas P.") NP Nikolas P. Small-Business (50 or fewer emp.) 4/25/2024 "A really convenient and well thought out platform for shaping your product with your customers" 4.5/5 What do you like best about Canny? Canny's semi-self governing feature upvoting tool has been really helpful, and lets us avoid having to manually tag feedback in intercom or product board to track requests. It makes communicating directly with users really easy, and lets you notify people when you ship what they wanted which is something we had to do manually in the past. The fact that it also comes with a changelog is something we discovered by accident, but it's been super helpful as well. We were looking for one! Review collected by and hosted on G2.com. What do you dislike about Canny? Canny doesn't localize posts or the changelog. In general I think language support is the biggest gap. Review collected by and hosted on G2.com. What problems is Canny solving and how is that benefiting you? It's a way for us to aggregate non-customer support feedback that would get lost if it was in intercom, and see what people want us to build next. Review collected by and hosted on G2.com. Show More Response from Kaman Hui of Canny [Editedit](https://www.g2.com/survey_responses/canny-review-9473003/official_response/edit) Hi Nikolas, Thank you for taking the time to share your experience! So glad to hear you are enjoying our feature upvoting tool and changelog! We hear you on the localization, and got some good news to share! We've actually released a Translations Beta for user generated content such as posts, comments, and changelog entries recently. To learn more about this new feature, check it out here: https://feedback.canny.io/changelog/translations-beta We're always looking for ways to improve our product. We really appreciate your feedback and your support for Canny! Cheers, Kaman Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 5/13/2024 "Canny is the tool we needed to get customer feedback and prioritize based on it" 5/5 What do you like best about Canny? The ability to write posts that customers can vote on and interact with allows us to make customer-oriented decisions. It's super easy to use and integrate with other tools, and the customer support is absolutely phenomenal. They helped me right away when I needed it. We use it daily, and it was relatively easy to start and implement. Review collected by and hosted on G2.com. What do you dislike about Canny? There isn't anything specific that I dislike. I wish I had access to some features that are not included in my plan, and the shift between plans is quite expensive, but the product itself is awesome. Review collected by and hosted on G2.com. What problems is Canny solving and how is that benefiting you? Before Canny, we managed our feature requests internally using Monday.com. It was a big mess for the customer-facing representatives who had to vote on behalf of the customers. We had a lot of duplications, and it was unmanageable. We couldn't make smart and data-driven decisions based on what we had. Canny solved this amazingly by allowing us to create a clear, unified post and get direct feedback from the customers. Now, we can actually build a roadmap that is aligned with customer needs. Review collected by and hosted on G2.com. Show More Response from Kaman Hui of Canny [Editedit](https://www.g2.com/survey_responses/canny-review-9641823/official_response/edit) Hi there, Thank you so much for your wonderful review! So happy to hear that Canny has been easy to set up and integrate. Our customer support team will be delighted to know they've been very helpful to you. We really appreciate your feedback and support. If you ever want to find new ways to get more out of Canny, please do not hesitate to reach out. We’d love to help! Cheers, Kaman 5/27/2024 Current UserValidated ReviewerSource: Organic ## Questions about Canny? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Canny ](https://www.g2.com/products/canny/discussions/new) GU Guest User What is Canny used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-canny-used-for) [ View all Discussions ](https://www.g2.com/products/canny/discuss) ## Pricing Options Pricing provided by Canny. ### FREE Free 25 tracked users Per Month ### PRO Starting at $79.00 100 tracked users Per Month ### BUSINESS Contact Us 5000 tracked users Per Month [ View More Pricing Information ](https://www.g2.com/products/canny/pricing) Canny Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_22a79050879ecaa81a17410baf415df0/uservoice.png "Product Avatar Image") UserVoice 4.5/5(243) [ Compare Now ](https://www.g2.com/compare/canny-vs-uservoice) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5bfd26ca98158752b5f685de2eb5aaaa/productboard.png "Product Avatar Image") Productboard 4.3/5(254) [ Compare Now ](https://www.g2.com/compare/canny-vs-productboard) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_27a818bf1cf6ef4fb8417c9c84f0b52d/pendo-feedback-formerly-receptive.png "Product Avatar Image") Pendo Feedback (formerly... 3.6/5(11) [ Compare Now ](https://www.g2.com/compare/canny-vs-pendo-feedback-formerly-receptive) ##### ##### Canny Features Survey Management Feedback Collection Process Management Feedback Aggregation Communication Wiki Documentation Community Forum Customer Ideation Planning Work Capacity Task Ranking Custom Workflows [ View More Features ](https://www.g2.com/products/canny/features) ##### Categories on G2 [Product Management](https://www.g2.com/categories/product-management-software)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) [Product Management](https://www.g2.com/categories/product-management-software)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management)[Strategy and Innovation Roadmapping Tools](https://www.g2.com/categories/strategy-and-innovation-roadmapping-tools)[Idea Management](https://www.g2.com/categories/idea-management)[User Research Repositories](https://www.g2.com/categories/user-research-repositories)[Repository Management](https://www.g2.com/categories/repository-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What platform integrates remote support with ticketing systems?](https://www.g2.com/discussions/what-platform-integrates-remote-support-with-ticketing-systems)[Which HCM software integrates with recruiting tools?](https://www.g2.com/discussions/which-hcm-software-integrates-with-recruiting-tools)[Which lease administration software integrates with accounting systems?](https://www.g2.com/discussions/which-lease-administration-software-integrates-with-accounting-systems) [Which terminal emulators have the strongest session scripting capabilities for batch system operations and workflow automation?](https://www.g2.com/discussions/which-terminal-emulators-have-the-strongest-session-scripting-capabilities-for-batch-system-operations-and-workflow-automation)[Is echo3D actually worth it for AR content management for teams accessing and managing large 3D model libraries across their organization?](https://www.g2.com/discussions/is-echo3d-actually-worth-it-for-ar-content-management-for-teams-accessing-and-managing-large-3d-model-libraries-across-their-organization)[Pros and Cons Details](https://www.g2.com/products/canny/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)