Terry B.
TB
Terry B.
Small-Business (50 or fewer emp.)
"Canix Needs A Lot of Work"
1/5
What do you like best about Canix?

Upsides are all tocuhpoints of business metrics are consolidated into one platform/home Review collected by and hosted on G2.com.

What do you dislike about Canix?

UX, interface, data discrepancies/inconsistencies Review collected by and hosted on G2.com.

Response from Madison Bunce of Canix
Edit edit

Hey Terry, thanks for the review. It sounds like you might have some really valuable feedback for our platform and I want to make sure that's properly logged for our engineering and product teams. Canix' product roadmap is based on user feedback so it's important to collect as much as we can. Next time you log into Canix, please navigate to your profile drop down menu and select "Send Feedback."

Verified User in Alternative Medicine
UA
Verified User in Alternative Medicine
Small-Business (50 or fewer emp.)
"I love Canix - Processing License User"
5/5
What do you like best about Canix?

The ease of preparing packages and manifest templates. Review collected by and hosted on G2.com.

What do you dislike about Canix?

The worst issues would be the API communication with METRC, typically it's not the API's fault. Review collected by and hosted on G2.com.

Verified User in Retail
AR
Verified User in Retail
Mid-Market (51-1000 emp.)
"very helpful support staff and great UI experience"
4.5/5
What do you like best about Canix?

the support team and our representative Emily Tropsa Review collected by and hosted on G2.com.

What do you dislike about Canix?

my only critique is the time-to-time lapses in data sync between Metrc and Canix Review collected by and hosted on G2.com.

AR
Amanda R.
Assistant Director of Logistics
Mid-Market (51-1000 emp.)
"Great for distribution"
5/5
What do you like best about Canix?

Building picklists/manifests are a breeze. I appreciate we only have to use one software as opposed to multiple when using other inventory tracking software. It is way better than any other software I've used - Biotrack, MJ freeway, Flowhub don't compare. Review collected by and hosted on G2.com.

What do you dislike about Canix?

The only thing that bugs me is the auto refresh when trying to print a tag number. It's also annoying that I adjust a tag and then have to go finish it, but honestly not that annoying. Review collected by and hosted on G2.com.

Juliana L.
JL
Juliana L.
Data Entry Supervisor
Mid-Market (51-1000 emp.)
"Canix is very user friendly"
4/5
What do you like best about Canix?

I love how easy it is to create invoices and the amount of time it takes to complete one. It is way less data entry compared to other competitors. Review collected by and hosted on G2.com.

What do you dislike about Canix?

The only downside of using Canix would have to be the overall design layout, I wish it was more appealing to the eye. If it could be simplified and easier to maneuver around that would be amazing! Review collected by and hosted on G2.com.

Verified User in Medical Practice
UM
Verified User in Medical Practice
Small-Business (50 or fewer emp.)
"Canix review"
3.5/5
What do you like best about Canix?

It makes my job easier and helps be more organized and its easy to use. Review collected by and hosted on G2.com.

What do you dislike about Canix?

Nothing really its great to use makes everything easier could use some work on a few things but otherwise would recommend to everyone Review collected by and hosted on G2.com.

Response from Madison Bunce of Canix
Edit edit

Hello and thank you for the review! It sounds like you might have some really valuable feedback for our platform and I want to make sure that's properly logged for our engineering and product teams. Canix' product roadmap is based on user feedback so it's important to collect as much as we can. Next time you log into Canix, please navigate to your profile drop down menu and select "Send Feedback." Thanks!

Verified User in Wholesale
UW
Verified User in Wholesale
Mid-Market (51-1000 emp.)
"CANIX - Cultivation/processing/distribution experience"
4/5
What do you like best about Canix?

I personally (being primarily involved with processing and distribution) use Canix mostly for invoicing. This feature works well and saves a lot of time compared to what I used in the past. I also like the harvesting feature and know from a companywide standpoint that this feature saves us 10's of hours per week. Review collected by and hosted on G2.com.

What do you dislike about Canix?

Sync time with metrc is very slow. I often find myself nearly done with a task to findout that Canix has not synced with metrc. This causes me to duplicate my work and wait 20-40 minutes for the sync. Review collected by and hosted on G2.com.

Verified User in Alternative Medicine
UA
Verified User in Alternative Medicine
Small-Business (50 or fewer emp.)
"Solid software, awful customer support model"
2.5/5
What do you like best about Canix?

I liked the robustness of features and ease of use. Review collected by and hosted on G2.com.

What do you dislike about Canix?

Their awful customer support model... calling in and having to leave a voicemail that gets returned hours later is simply unacceptable. Review collected by and hosted on G2.com.

Response from Madison Bunce of Canix
Edit edit

Thank you for your review and we appreciate the feedback. We understand getting customer support can feel tedious, but Canix support is here to help. There are a few other ways to get the help you need and get in touch with our team. First, every customer has a designated Customer Success manager assigned to them. Second, when logged in to the Canix platform there is a "Need Help?" button on the bottom right that will connect you with a support team member. Finally, the Help Center is full of articles designed to give users all of the information they may need with using Canix. Hope this helps!

RR
RJ R.
Compliance Director
Small-Business (50 or fewer emp.)
"Canix customer service makes it worthwhile"
4/5
What do you like best about Canix?

I like Canix's ability to streamline package creation for batch splitting, pulling reports and historic inventory tracking. Review collected by and hosted on G2.com.

What do you dislike about Canix?

Sometimes it does not understand Metrc Functions and, on occasion, tries to over-simplify things that require closer attention. Review collected by and hosted on G2.com.

Verified User in Consumer Goods
UC
Verified User in Consumer Goods
Enterprise (> 1000 emp.)
"Highly customized with great developer attention and feedback. The facelift Metrc needs"
5/5
What do you like best about Canix?

I like the customizable views in Canix most; each role interfaces with Metrc (and therefore Canix) differently. Being able to set up Canix views to facilitate the work I need to perform speeds my day to day up and simplifies data entry. I also like the detailed views option per batch; allowing me to see a full history of each batch, add testing data, and set up customized label prints using the data therein allows less room for error in our process. Review collected by and hosted on G2.com.

What do you dislike about Canix?

So far I haven't disliked too much in Canix; I initially was annoyed by having to continually log into Canix to get anything done when hopping licenses, but I discovered the "facility" filter as a workaround and have been able to largely avoid that annoyance - one that's understandable considering Metrc had a similar limitation....I just noticed it more in Canix.

One other issue I've had with the software is when I'm clicking on a batch to view details it also selects the check box for that batch, causing me to run the risk of accidentally performing movements of products I don't intend to move.

Finally, for "Rooms" or "Locations" within Canix/Metrc, when I type a location to move a batch, I cannot see the full name of the location, just the first few characters- this is only an issue with locations that have longer names. Review collected by and hosted on G2.com.