What problems is Candybox CRM Solutions solving and how is that benefiting you?
While working at Mural, we had made an acquisition that greatly expanded our product offerings and significantly elevated the complexity of product pricing and configuration within our Salesforce org. To seamlessly incorporate these new offerings and empower our sales team to configure products on Opportunities and Quotes using the new pricing model, we enlisted the expertise of CandyBox.
While we had previously relied on standard Salesforce functionality for adding Products, including Salesforce Products and Price Books, we encountered new requirements for quantity-based price tiers and percent of total calculations that exceeded the capabilities of the existing model. We didn't feel that we were quite ready for CPQ, so additionally we sought user interface enhancements and the implementation of a "Configure Products" Salesforce flow.
The CandyBox team proved to be exceptional throughout this project, as well as other projects I'd worked with them on. Despite frequently changing requirements and tight deadlines, their depth of understanding of our system and business allowed them to take the project in stride with remarkable composure and precision. They consistently surprised us with valuable suggestions and innovative solutions, truly serving as trusted consultants to our business throughout the process. When it came time to deploy the changes to production, they delivered neatly organized change sets in numerical order, resulting in the smoothest deployment experience we've had.
Having collaborated with CandyBox on multiple projects, I consistently witnessed their commitment to excellence and expertise. I have since moved on from Mural, however I look forward to partnering with CandyBox again in the future as I know first-hand what an integral extension of an in-house team they can be. Thanks CandyBox! Review collected by and hosted on G2.com.